Chevrolet Equinox Complaints

698 consumer complaints on file.

#11501254January 11, 2023
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle was shaking and wobbling. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the four tires were replaced; however, the failure persisted. The vehicle was then inspected again, and the contact was informed that the failure could be related to the driveshaft or the drive train. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was also notified of the failure. The vehicle was not repaired. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500185January 4, 2023
FUEL/PROPULSION SYSTEM
December 17th, 2022 - Check engine light came on with an onstar message to have my engine/transmission system serviced within 7 days. Dealership replaced fuel pump module on December 23rd. Drove the car to a basketball game that evening (14 miles) and check engine light came back on with same onstar message. Took car to dealership on January 3rd (due to holiday, didn't drive vehicle after check engine light came on). Dealership advised it was a low battery. So battery was replaced and advised we should come get the car. When they were driving the car from the back of the lot to the front of the lot - the check engine light came on again. They called us to tell us not to come get the car that they found a new code issue. They advised they would call us tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500011January 3, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
The Infotainment/Radio display goes blank or only shows random lines. This problem continues to happen several times per week. When this occurs, the Back up camera does not work which I believe violates FMVSS 208. The vehicle has been taken to the Dealership twice and the issue has not been fixed. The first visit they replaced the Radio/Radio Display and that did nothing to help the problem. The second trip to the Dealership in October 2022 resulted in them stating the problem could be a USB cable and placed it on order and we are still waiting for the part, which was supposedly on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497986December 19, 2022
VISIBILITY/WIPER
The contact owns a 2022Chevrolet Equinox D2. The contact stated that there was distribution in the front center of the windshield. The viewing makes it seem as though the lines painted on the roads were curving inward. The contact had taken the vehicle to the dealer who diagnoised the windshield layers were not laid correctly and the windshield needed to be replaced. The vehicle was repaired however the windshield had the same failure. The dealer informed them that the windshields were designed in a way that the distortion could not be avoided. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495225November 28, 2022
SERVICE BRAKES, ENGINE, POWER TRAIN
2021 Chevy equinox vacuum pump failed causing the breaking to become impossible to use while operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494571November 22, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 73 MPH, the vehicle lost motive power and decelerated. The engine power reduced message was displayed. The vehicle was taken to several dealers, but no failure was found. The vehicle was taken to an Auto Zone to be diagnosed. The contact was informed that the fuel sensor needed to be replaced. The contact took the vehicle back to the dealer and was informed that the part was not available. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492838November 9, 2022
WHEELS
On Friday, 11/04/2022 at about 1230 while traveling South on I-35 in Waco, Texas the 2022 Chevrolet Equinox RS Texas Registration RPW-5038 driven by [XXX] experienced a dangerous incident. She indicated that she heard a loud noise followed by immediate deflation of the driver side front tire. [XXX] was in the left of travel and immediately pulled over to the left shoulder of the roadway. [XXX] then contacted AAA for Assistance. Waco Towing responded to the scene. The vehicle was towed to a safe location for assistance. The subsequent damage was the tire rim was cracked across the middle of it around the whole wheel. The damage looked like a clean break except one part where the rim was bent inwards. There was a dent in the rim’s edge from what appears to be impact damage with the roadway surface possibly caused from the rim breaking apart. There was no other visible damage to the edge of the rim of the tire. The exterior part of the Tire Rim and the tire do not appear to be damaged. The Rim was a 19x7.5 Rim/Wheel. A Replacement rim was ordered from Stonebriar Chevrolet in Frisco, Texas. [XXX] indicated that had she been traveling in any other Lane this could have been a serious incident. In my opinion it appears that there may be a defect with that particular Rim/Wheel which caused the damage and near Serious Motor Vehicle Crash. I am a Retired Bergen County Police Officer in New Jersey. During my career I’ve investigated numerous Motor Vehicle Crashes but None experiencing this type of equipment failure. My name is [XXX] It is my opinion and hope that this incident be investigated further. Hopefully to prevent this from happening again with a negative outcome. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492569November 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I feel asleep while driving on a residential side street. The vehicle drifted over to the right side of the road and i hit the back end of a u-haul truck. i didn't hear any warning and i don't believe the automatic braking system worked to prevent a collision with such severe damage. I was told the repairs are $16,000.00 roughly. My car has been in the Chevy body shop since the accident in May. They suddenly decided to total the car but don’t have additional charges.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11491398October 29, 2022
UNKNOWN OR OTHER
When the ambient temperature cooled down to the 70's , The auto stop start system will stop the engine of my 2021 Chevrolet Equinox at every stop light , even driving around in a parking lot. Often it will thump when restarting . If my foot is not firm on the brake , the vehicle wll lurch forward . Several times I have almost been rearended because the engine did not restart quickly . I hate the system . My vehicle does NOT have a auto stop start defeat switch ( pushbutton ) . I'm sure GM would consider my vehicle technically correct. But I am scared of the system and think it will cause me an accident . The savings in gasoline is not worth the risk .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490808October 25, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed that the throttle body had detached. The dealer reattached the throttle body; however, the failure recurred with the vehicle inadvertently decelerating and then stalling while driving. Additionally, the Lane Change Alert with Blind Side Zone Alert feature malfunctioned. The vehicle was then taken to Rosenthal Chevrolet (6500 Little River Turnpike, Alexandria, VA 22312) where an engineer diagnosed that the vehicle performed as designed and he was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and sent an engineer to Rosenthal Chevrolet to diagnose the vehicle. The failure mileage was 4,772.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490746October 25, 2022
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Transmission malfunctioned without warning at approx. 4,700 miles. Upon starting the vehicle multiple warnings went off and vehicle could not be shifted into any position; when attempting to put vehicle back in to Park, would not recognize that it was in Park so the vehicle could not be safely shut off and when turning off the ignition a warning alarm would sound and the display would remain on. Vehicle could not be locked due to being stuck “on”. Blind spot warning constantly detects a vehicle even when there is none rendering the feature useless and possibly confusing other drivers behind me into thinking it is a side mirror turn indicator and not BLIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484483September 14, 2022
TIRES
As I was driving into my driveway, my front driver’s side tire exploded. When I checked the other tires, I noticed a big bubble on the rear driver’s side tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484480September 14, 2022
TIRES
As I was driving into my driveway, My front driver’s side tire exploded and the back driver’s side tire has a huge bubble in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482212August 31, 2022
EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING
2021 CHEVROLET EQUINOX. CONSUMER STATED THAT THEIR VEHICLE PULLS TO THE LEFT WITH THE SLIGHTEST RELEASE OF THE STEEING WHEEL. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CONSUMER REQUESTED TO COMPENSATED FOR THE INCONVIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479935August 18, 2022
SERVICE BRAKES
Since day one rear disc brakes pads rubbing on rotors at all speeds. Yark Chevrolet confirmed. They have no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478260August 8, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Driver side blind spot would wrongfully detect a vehicle in the blind spot when there was no other vehicle around. In certain cases it would leave a huge uncertainty whether you could or not change lanes to left or make a left turn safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478099August 8, 2022
SEAT BELTS
When retracting the driver front seat belt a “binding or grinding” noise is present when the belt unspools to be attached around the driver. After buckling and movement in the driver’s seat the noise is still present. The belt appears to retract but the noise is still present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475584July 24, 2022
UNKNOWN OR OTHER
After driving an arriving at home, I open the hood to let the heat out. Heat coming from cat. converter. or eng. not sure. It is so hot , I cannot put hand anywhere. My point is, I believe all those rubber hoses are going to wear out fast. Dash temp. gage is below half way. All that heat , battery wear etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473308July 11, 2022
SERVICE BRAKES
Was driving 75mph on interstate and had to brake for car in front of me and had ZERO brake assist. Pedal was extremely hard to push and almost no braking power for vehicle. Vehicle has only 32,450 miles on it. Braking assist never returned and had to get vehicle in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470022June 20, 2022
FUEL/PROPULSION SYSTEM
Lost acceleration Car died while driving on highway , On 6/17 fuel pump was replaced (P1295 found fuel pump would not change speeds as commanded causing the cel due to internal fault) on work order. The fuel pump was replaced on 6/17 and on 6/18 the engine died again on highway after losing acceleration. Trouble starting back up but when it did it just dies again when trying to put into drive. Exact same thing as the initial issue. I suspect there may be a defective fuel pump James Wood chevrolet is the dealership doing the work. The Invoice Number is TCCS887027 with Customer # 319235 on 6/17/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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