Chevrolet Equinox Complaints

698 consumer complaints on file.

#11695468October 24, 2025
UNKNOWN OR OTHER
Telematics module failure. Causes GPS to provide erroneous navigation prior to complete failure. Started as 1/2 mile, then grew to over 30 mile deviation from actual location. The module also takes out several safety and monitoring systems monitored by OnStar. All in-car communications are lost, which means driver has to revert to using a cell phone directly for basic functions proved through infotainment system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695224October 23, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrically, the time will not stay set at the correct time.Nor will the date. Other issue is there will be a loud roaring sound when driving. This happens frequently, there are no codes that pop up. No, one is sure what the loud roaring is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694787October 21, 2025
VISIBILITY/WIPER
When driving with the sun in front of me, the reflections from the front dash on the windshield makes visibility very poor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694722October 21, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2025 Chevrolet Equinox. While the contact's wife was driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle, and the front sunroof panel fractured. The contact's wife had described the loud sound as like a loud gunshot. The contact stated that the sunroof glass had fractured without impact to the sunroof. The vehicle was taken to the dealer, where the contact was informed that the sunroof needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 13,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693821October 16, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When trying to disengage cruise control, with button on steering wheel, brakes locked up going 75mph on the interstate. Would not unlock until I physically pressed brake pedal. If I had not been able to control the car, we would have been sent head first into the concrete barrier wall. Also, when trying to start car or put in into gear, it tells me to "press brake" when the brake pedal is pressed as far as it can go. Radio will randomly cut off and screen goes blank. Trunk button on drivers door does not open trunk without pushing it minimum of 5 times. Sometimes it takes more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693802October 16, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that the engine turned over but the vehicle to failed to start while attempting to drive the vehicle. After starting, the vehicle was difficult to turn off. The malfunction warning light was illuminated, and a message "Do Not Drive" was displayed. The contact associated the failure with NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel pump needed to be replaced. However, the vehicle was not repaired due to parts being on back order. The manufacturer was contacted and confirmed there was no active recall associated with the VIN. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693602October 15, 2025
ELECTRICAL SYSTEM
OnStar telematics unit stopped working with no notification in the infotainment system. The LED light remained GREEN in color advising me that the OnStar system was working. Hundreds of people reporting the same issue across multiple GM vehicles. My vehicle has been at the dealership for almost two weeks and there is no ETA on when the replacement part will be received from GM. This is a known problem component that should have initiated a safety recall. Due to the non operation of the OnStar system, we no longer have access to the emergency notification if involved a traffic collision. We also no longer have access to the stolen vehicle tracking system. NHTSA needs to investigate this issue, especially since GM is taking their time with getting replacement parts to dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693524October 15, 2025
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated that while driving at speeds between 30 and 50 MPH, the front end of the vehicle started wobbling and vibrating severely. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the front half shaft was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of a TSB related to the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693146October 13, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My vehicle seemed to accelerate when pulling into a parking spot at my work. It then launched over the curb sending me rolling down the hillside several feet. I required extraction and the car is now totaled. I am available to explain more and share pictures at your convince.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11692697October 11, 2025
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
2022 CHEV EQUINOX STOPPED IN ROAD WHILE DRIVING. MECHANIC RAN CODE 8 MIN AFTER VEHICLE STOPPED. CODE CAME UP P129F FUEL PUMP DRIVER CONTROL. IT WAS TOWED TO BUTLER CHEV. MACON GA. THEY DID DIGNOSTIC AND SAID THIS PART WAS REPLACED FEB 10 2023. WE PURCHASED CAR FROM THIS DEALER NOV. 2023. LEE SERVICE ISLAND REP HAD CAR SEP 22 - 26 MON - THUR AND THEY RAN ANOTHER DIGNOSTIC AND THEY REPLACED FUEL DRIVER BOX MODULE. THE OTHER PART WAS NOT REPLACED. THIS SEEMS TO BE A BIG SAFETY PROBLEM. CAR STOPS WITHOUT NOTICE IN MIDDLE OF ROAD. I WOULD LIKE TO NOTIFY CHEV. THAT MORE INVESTIGATION NEEDS TO BE MADE ON THIS PROBLEM. WE WERE ONLY MINUTES FROM GETTING ON I 75 N IN ATLANTA TRAFFIC AND THE CAR STOPS DEAD STILL IN MIDDLE OF ROAD. WE COULD HAVE BEEN KILLED. i requested chev. to replace the part that the code read p129F by the mechanic on site 8 min. after the car stopped. he showed it was a recall and that was replaced 2/10/23 at another dealership but they chose not to do so. the part could be defective. we have owned car since 11/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692681October 11, 2025
POWER TRAIN
My 2022 Chevrolet Equinox, with just 72,000 miles, experienced a sudden and catastrophic transmission failure caused by a faulty transmission line clamp that broke, resulting in a rapid loss of transmission fluid while I was driving. I was able to pull over to safety, but was on the interstate going 75mph when my speed and vehicle power rapidly reduced. The vehicles around me were able to rapidly to respond, changing lanes and avoiding my rapidly slowing vehicle, but had they not had such quick responsiveness, there could have been a very serious collision. This unexpected failure destroyed the transmission and left me stranded. A side note (records are attached), the vehicle had been maintained at a Chevrolet dealership in accordance with all of their servicing timelines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692048October 8, 2025
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving approximately 65 MPH, the vehicle stalled unexpectedly. There was no warning light illuminated. The contact stated that the accelerator pedal was depressed and traveled to the floorboard. The vehicle was able to be restarted. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691833October 7, 2025
FUEL/PROPULSION SYSTEM
While driving on the highway, the vehicle lost power with no warning. Was able to get it to the side of the road and had it towed to dealership. The found the fuel pump module was at fault. Had it replaced and 2 weeks later the check engine light came on and same diagnostic code came up for the fuel pump module. (had just been replaced). Took to dealership again and they replaced the module again stating it could be a faulty part. Now again 3 weeks later the check engine light is on again. Same diagnostic code came up again stating it is the fuel pump module. Car is currently at the dealership for the third time in 6 weeks for the same issue. Thankfully there has been no personal injury involved but the car stopping while driving on a Highway is very dangerous and scary. This is definitely a crash risk for the driver /passengers and others on the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691799October 7, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while stopped at a traffic light, the accelerator pedal was depressed when the light changed, and the vehicle failed to respond. The contact stated that the STOP/START fuel saver mode was engaged. The contact attempted to restart the vehicle several times but was unable to restart the vehicle. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed and determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 2,983.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691790October 7, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while reversing out of the driveway, the vehicle suddenly stalled and could to be restarted. The vehicle was towed to the local dealer, who diagnosed that the fuel pump module had failed and needed to be replaced. The fuel pump module was replaced, and the vehicle was repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 14,729.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690635September 30, 2025
VISIBILITY/WIPER
My windshield has had distortion since I bought it (11/27/2024) and I finally took it to the dealership to get it replaced (09/30/2025). After replacing it they notify me that the new windshield also came with distortion and that unfortunately there is nothing they can do until GM (General Motors) puts something out about it. They said they compared it to the other vehicles and they're all like that but it's not as "bad" as it use to be. The fact that there is no fix and I just have to deal with a brand-new car that causes headaches from how much I have to focus my eyes to be able to see is ridiculous. I don't understand how they're just ok with letting all their customers drive with glares in their windshields and all they can say is "well there's nothing we can do" it's completely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690597September 30, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
The infotainment center failed completely and does not power on. Because of this failure, I cannot see the front, rear, or side cameras, and there are no audible warning sounds for parking, lane safety, or seat belt alerts. Essentially, none of the safety features connected to the infotainment system are functioning. This failure puts my safety and the safety of others at risk because I cannot see camera views when backing up or parking, and I receive no audio alerts or warnings for seat belts, obstacles, or safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690230September 29, 2025
WHEELS, UNKNOWN OR OTHER
Over-torqued lugs, broken wheel studs, safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689844September 26, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and stalled twice after idling, or while coming to a stop. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689705September 25, 2025
FUEL/PROPULSION SYSTEM
Car would not turn over only grinning noise. Stranded in parking lot. Had to have car towed to dealer. They replaced the fuel pump. The car would not start again 2 days later. I was stranded again. I kept trying and it finally started. It stopped intraffic just died on the way home. Before help came I got it started and made it home. I had it towed to the dealer again. This time they said it is the fuel pump modular. The fuel pump cost me $1300.00 and norw the charge will be $400.00. SOME 2022 Equinox were recalled but mine was not included. IT SHOULD HAVE BEEN RECA.LED. MY EQUINOX ONLYHAS 13,000 MILES THIS WAS A VERY DANGEROUS SITUATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox