Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11121264August 21, 2018
SERVICE BRAKES
WHEN DRIVING 55 MPH THE VEHICLE IN FRONT OF ME STARTED TO STOP TO MAKE A TURN, THE BRAKES WENT TO THE FLOOR AND I REAR ENDED THE TRUCK IN FRONT OF ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11121078August 20, 2018
ENGINE
VEHICLE WAS IN MOTION AND CAME TO A STOP IN THE STREET. SMOKE COMING FROM UNDERHOOD VERY HARD ALMOST LOOK TO BE ON FIRE. OIL SPILL EVERYWHERE. CAR IS IN SHOP NOW. THEY SAID IT IS A TURBO ISSUE, WHICH HE SAID IS VERY COMMON ON THE CRUZE. COULD CAUSE ENGINE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120953August 19, 2018
ELECTRICAL SYSTEM, ENGINE
ON SEVERAL OCCASIONS WHILE IN TRAFFIC THE ENGINE SHUT DOWN FOR THE "AUTO START" AND FAILED TO RESTART UPON RELEASING THE BRAKE. THE CAR STALLS COMPLETELY OUT AT WHICH POINT I HAVE TO PLACE THE CAR IN PARK AND START IT AGAIN BEFORE PUTTING IT IN DRIVE TO PROCEED. WHILE IN TRAFFIC THIS IS A TERRIBLE HAZARD AS THE FIRST TIME IT HAPPENED, THE CAR BEHIND ME INSTINCTIVELY TOOK OFF AS THE LIGHT CHANGED AND BY ME RELEASING THE BRAKE THAT INDICATED "GO". IN THE ANOTHER INSTANCE I WAS AT A LIGHT LOCATED AT THE TOP OF A SLIGHT HILL WHEN THE SAME SITUATION OCCURRED AND THE SAME SCENARIO HAD TO BE COMPLETED IN ORDER TO GET THE CAR TO MOVE AGAIN. EXTREMELY DANGEROUS. THIS VEHICLE IS A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120955August 19, 2018
POWER TRAIN
ON MY WAY TO THE BEACH I APPROACHED A STOP SIGN NEAR THE ENTRANCE OF A BUSY HIGHWAY. AFTER STOPPING I PROCEEDED TO PRESS THE GAS PEDAL AND ALL I GOT WAS ENGINE REVVING THE CAR DIDN'T MOVE AT ALL. I TRIED SHIFTING THE GEAR FROM PARK BACK TO DRIVE AND I TRIED AGAIN. THE CAR STILL DIDN'T MOVE AND I GOT REVVING AGAIN. SOMETHING WAS WRONG WITH THE TRANSMISSION CAUSING THE CAR TO SLIP INTO NEUTRAL WHILE BEING IN DRIVE. I RETURNED THE VEHICLE TO PARK AND TURNED IT OFF, AFTER WAITING A FEW SECONDS I STARTED THE CAR UP AGAIN PUT IT IN DRIVE AND I ACCELERATED FORWARD, I PULLED INTO A NEARBY PARKING LOT AND EASED MY WAY INTO A SPACE, BEFORE MAKING IT ALL THE WAY INTO THE SPACE I LOST GEAR AGAIN. I PUT THE CAR IN REVERSE AND BACKED OUT OF THE SPACE. PUT IN BACK IN DRIVE AND AGAIN DIDN'T GO FORWARD, JUST REVVING. I ULTIMATELY PARKED THE CAR AND HAD IT TOWED TO A MECHANIC. 2011 CHEVROLET CRUZE ARE MOST COMMONLY KNOWN TO HAVE TRANSMISSION PROBLEMS BUT THERE IS NO OPEN RECAL. MY CRUZE COULD HAVE SLIPPED INTO NEUTRAL WHILE I WAS ON THE MIDDLE OF THE HIGHWAY. THERE WAS NO WARNING IT WAS GONNA FAIL. NO LIGHT INDICATIONS, NO STRANGE SOUNDS COMING FROM THE CAR. I HAD THE CAR TOWED TO A NEARBY CHEVROLET DEALER TO SEE IF THEY COULD TELL ME WHAT HAPPENED. THE TRANSMISSION GUY DROVE IT AROUND THE LOT AND THEN TOLD ME HIS BEST EDUCATED GUESS ON WHAT HAPPENED IS THAT THE 3,5,R PLATE BROKEDOWN AND CLOGGED THE FILTER. THEY TOLD ME I NEED A NEW TRANSMISSION. I CONTACTED CHEVROLET AND GM TO SEE IF THEY WOULD HELP AT ALL AND THEY SAID THEY COULD NOT. I HAD THE CAR TOWED SOMEWHERE ELSE TO GET THE TRANSMISSION REBUILT FOR CHEAPER. I TIRED TO ENCOURAGE THE GM REPRESENTATIVE I SPOKE TO, TO LOOK INTO OPENING A RECAL ON THE TRANSMISSIONS OF 2011 CHEVROLET CRUZE BEING THAT IS THE MOST COMMON COMPLAINT. HOWEVER THEY COULD NOT PROVIDE ANY INFORMATION ON IF THEY WOULD OPEN A RECAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120850August 18, 2018
SERVICE BRAKES
ISSUE> EBRAKE WARNING LIGHT ON I WAS DRIVING DOWN THE ROAD AND ABOUT 20 MILES INTO MY DRIVE THE SYSTEM ALERTED ME OF THE PARKING BRAKE OR E BRAKE NEEDED TO BE RELEASED. I HAVE NOT USED THIS BRAKE, BUT I STOP PRESS IT ALL THE WAY IN AND PRESS AGAIN TO RELEASE. START DRIVING AND LIME 100FT IT DINGS ALERTING ME AGAIN. I PRESS THE CHECK BUTTON AND THE WARNING AND BRAKE LIGHT GO AWAY.. THIS HAS BEEN HAPPENING FOR LAST 5 MILES. GOING TO GET IT CHECKED FIRST THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120610August 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY 2018 CHEVY CRUZE THE OIL LIGHT CAME ON, THE ENGINE LOCKED UP, AND THE VEHICLE CAUGHT FIRE. THE DEALERSHIP SAID THAT IT WAS DUE TO A FUEL LINE SPRAYING FUEL ON THE ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120034August 15, 2018
ENGINE
CAR JERKS AND SHAKES DUE TO ENGINE MALFUNCTION. ENGINE HAS A MANAFUCTERS CRACK AND IT SHAKES WHILE STATIONARY AND MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120214August 15, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR FIRST STARTED HAVING ISSUES WITH SWITCHING GEARS. GOING INTO AND OUT OF DRIVE SPECIFICALLY. WOULDN'T EVEN BUDGE. DEALERSHIP SAID IT MUST BE SOMETHING STICKY SPILLED IN GEARS. HAVE HAD NO SPILLS IN THAT AREA. SOON AFTER THIS VISIT MY CAR WOULD TURN OFF IN STOP AND GO TRAFFIC. DEALERSHIP SAID THEY COULDN'T REPLICATE THE ISSUE SO THEY COULDN'T TELL ME WHAT IT WAS. NOW, NOT MUCH LATER THAN THE LAST VISIT, MY CAR IS SHUTTING OFF ON THE INTERSTATE, EVERY LIGHT INSIDE CAR (DOOR OPEN LIGHTS, RADIO LIGHTS, A/C LIGHTS, DASH LIGHTS) ARE DIMMING AND BRIGHTENING OR TURNING ON AND OFF ON THEIR OWN, WINDOWS ROLL UP AND DOWN ON THEIR OWN, A/C SHUTS ON AND OFF OR WILL CHANGE VENTS ON ITS OWN, BURGLAR SYSTEM DETECTION GOES OFF WHEN TRYING TO START THE CAR, AND CAR WON'T START AFTER BEING OFF FOR 20-30 MINUTES WITHOUT A JUMP. THREE DIFFERENT PLACES HAVE USED BATTERY AND CODE READERS AND CANNOT FIND AN ISSUE. MY BATTERY, STARTER, AND ALTERNATOR ARE IN GREAT CONDITION. EVERY PLACE EXCEPT THE DEALERSHIP HAS TOLD ME IT'S A "MAJOR ELECTRICAL ISSUE THAT NEEDS TO BE FIXED ASAP." CAR IS STILL UNDER WARRANTY. HAS HAD ALL WORK ASIDE FROM THE READINGS DONE AT DEALERSHIP. THEY SAY THEY CAN'T FIND OUT THE ISSUE. THIS IS THE THIRD TIME WITHIN 4 MONTHS THAT MY CAR ISSUES HAVE BEEN AVOIDED BY THE DEALERSHIP AND I HAVE BEEN TOLD THEY CAN'T REPLICATE WHAT I'M DEALING WITH WHEN THEY TEST DRIVE IT SO THEY CAN'T HELP ME. IT IS A DANGER TO ME AND ANY OTHER DRIVER AROUND ME WHEN MY CAR SUDDENLY SHUTS OFF AT 70 MPH AND I HAVE TO TRY TO PULL OVER TO PARK MY CAR TO TRY TO START IT AGAIN. CLICKING AND ZAPPING SOUNDS CAN ALSO BE HEARD FROM UNDER OR BEHIND MY ENGINE THAT SHOULD NOT BE THERE. WAS TOLD AT THE DEALERSHIP IF THEY CAN'T FIGURE IT OUT THEY WOULD HAVE TO SEND ME HOME WITH MY VEHICLE... STILL DOING ALL THESE THINGS. I HAVE BEEN THE ONLY OWNER AND DRIVER, UNDER 20K MILES ON VEHICLE, NO MODS ADDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119815August 14, 2018
POWER TRAIN
COOLING SYSTEM CONTINUES TO LEAK AFTER BEING REPLACED FOR THE THIRD TIME NOW. THE CAR DOES NOT RETAIN COOLANT OR WATER TO KEEP THE ENGINE FROM OVERHEATING. THE CAR WILL OVERHEAT IF IT DOESN'T HAVE COOLANT OR WATER. I HAVE TO FILL THE RESERVOIR EACH TIME BEFORE DRIVING AND WHEN DRIVING I AM LIMITED TO ABOUT 8 HOURS WITHOUT THE AIR CONDITION ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119824August 14, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED AN ABNORMAL ODOR COMING FROM THE VEHICLE. UPON INSPECTION, THE CONTACT FOUND AN ANTIFREEZE LEAK. THE VEHICLE WAS TAKEN TO CAMPBELL CHEVROLET (2151 SCOTTSVILLE RD, BOWLING GREEN, KY) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A YEAR LATER. THE SAME DEALER DIAGNOSED THAT THERE WAS A CRACK IN THE COOLANT OUTLET FLANGE AND RECOMMENDED IT BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119521August 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE VALVE COVER AND PCV VALVE LEAKS AIR BAD AND IS DEFECTIVE. IT CONSTANTLY CAUSES SURGING AND MULTIPLE OBD CODES AND THE STABILI/TRAC TO FLASH AND THE RADIO TO FLASH OFF AND ON. IT IDLES ROUGH AND SHUTS OFF ROUGH TOO. THE GAS MILEAGE ISN'T AS GOOD AS IT SHOULD AND THE POWER ISN'T AS GOOD AS IT SHOULD. THERE SHOULD BE A RECALL ON THIS KNOWN DEFECTIVE PCV VALVE COVER TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119538August 13, 2018
STEERING
MY SON WAS DRIVING BY HIMSELF WHEN HE HIT A POLE. AFTER THE ACCIDENT HE SAID HE COULD NOT MOVE THE STEERING WHEEL TO AVOID THE POLE. HE SAID IT STUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11119636August 13, 2018
ENGINE
TAKATA RECALL. I HAVE A CONCERN THAT CHEVY CRUZE MIGHT HAVE AN ISSUE WITH THE TURBO OF THE VEHICLE. MY CAR IS 3 YEARS OLD AND HAS NOW EXPERIENCED A TURBO ISSUE. I PERSONALLY KNOW OF 2 OTHER VEHICLE OWNERS WITHIN MY AREA THAT IS CURRENTLY GOING THROUGH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119477August 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY TRANSMISSION WAS SHIFTING HARD THEN I PARKED IT GOT BACK IN PUT IN REVERSE AND IT WON'T MOVE,IT MOVED IN DRIVE SO MANY FEET MAKING HORRIBLE NOISE AND THEN WENT OUT OF GEAR...NOW WON'T MOVE AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118978August 10, 2018
FUEL/PROPULSION SYSTEM
I SMELLED GAS LEAKING AND WHEN I LOOKED UNDER THE HOOD WITH THE ENGINE RUNNING I SAW GAS SPRAYING THE BACK OF MY CAR. IT APPEARED TO BE LEAKING FROM THE HOSE WHERE THE CONNECTER WAS NEXT TO WHAT MAY BE THE FUEL FILTER. THIS CAR IS 5 YEARS OLD WITH 30,375 MILES. I WAS TOLD THE PART IS ON THE NATIONAL BACK ORDER LIST WITH NO IDEAL WHEN IT WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118979August 10, 2018
ENGINE, POWER TRAIN
WATER PUMP FAILURE. THE RECALL ON THE CRUZE IS FOR THE YEARS PRIOR AND STILL AN ISSUE FOR THE 2015 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118796August 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD JERK AND THE ENGINE WOULD REV WHILE STOPPED AT A STOP LIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118213August 7, 2018
POWER TRAIN
TAMARA RECALL: I AM A FORMER GM EMPLOYEE. I PURCHASED A 2011 CHEVY CRUZE RIGHT AFTER HAVING IT A FEW MONTHS I HAD A ISSUE WITH THE TRANSMISSION. I'VE ALSO HAVE HAD TROUBLE WITH THE OIL GETTING INTO THE COOLANT RESERVOIR. WHICH HAS NOW HAPPENED THEE TIMES. THE COST IS RIDICULOUS!!!! I JUST SPENT $1050 ON THAT AND A NEW WATER PUMP JUST TO FIND OUT I'M STILL WITHOUT A CAR BECAUSE THE TRANSMISSION IS RIGHT BACK DOING THE SAME THING AGAIN. THE TRANSMISSION IS SLIPPING AND JERKING. I FEEL LIKE GM SHOULD BE PAYING ME BACK MY MONEY FOR THIS CRAP PIECE OF CAR. I TRY HARD TO TAKE CARE OF MY CAR BUT THIS IS HORRIBLE!!!! I WANT MY CAR FIXED AND I DON'T WANT TO HAVE TO PAY ANOTHER DIME. I LOSS MY JOB BECAUSE MY CAR WENT OUT ON ME. I HAS TO BORROW THE MONEY TO GET THE GASKET JOB DONE AGAIN. I'M CALLING THE DEALERSHIP IN THE MORNING AND IF THEY DON'T DO SOMETHING ABOUT THAT TRANSMISSION I AM GOING TO PUT GENERAL MOTORS ON BLAST!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118130August 6, 2018
ENGINE
HI I WAS HAVING PROBLEMS WITH MY TURBO AND I SEEN THAT GENERAL MOTORS HAD A RECALL IN 2014 ON CHEVY CRUZES TURBO I DIDN'T KNOW HAVE MY CAR AROUND THAT TIME AND I DON'T EVEN KNOW IF THERE WAS PREVIOUS OWNERS GOT THE RECALL BUT I READ ONLINE GENERAL MOTORS STOP SELLING THESE VEHICLES FOR A WHILE BECAUSE THE SAME ISSUES BUT THEY HAVE A RECALL ON IT'S THE SAME ISSUE I AM HAVING TROUBLE WITH ON MY 2013 CHEVY CRUZE AND THE CAR IS NOT BACK THAT BUY WARRANTY BECAUSE IT'S 6 YEARS OLD THE TURBO OF THE CAR HAS A WHOLE CAR SMOKING YOU TURN IT ON IT FEELS LIKE THE WHOLE CAR IS GOING TO BLOW UP JON HALL TO GET DIAGNOSTIC WHICH IS $100 BUT I HAD ALREADY GOT IT DONE GNOSTICS FROM AUTOZONE BUT JON HALL CHEVROLET DON'T GO BY ANOTHER DIAGNOSTIC WHICH BOTH CAME OUT TO THE SAME THERE ARE A LOT OF PEOPLE HAVING THE EXACT SAME PROBLEM THAT I AM HAVING GENERAL MOTORS BUT ALL THE VEHICLES ALL BUT BUT IT SEEMS AS IF CRUZES FELL THROUGH THE CRACKS IF YOU LOOK OUT ON THE ROAD THAT'S ALL YOU SEE IS TURBO CRUZES THE VEHICLE WAS SO EASY GIVING AWAY UNTIL EVERYBODY GOT ONE THE FAX SO I GUESS YOU JUST VICTIMS AT THE TIME I WAS JUST THANKFUL TO HAVE A CAR NO MATTER IF IT IS A 2013 THE PRICE TO FIX THAT TURBO IS RIDICULOUS JON HALL THEM CHARGE YOU FOR LABOR FEE 400 BUCKS I DON'T HAVE ENOUGH MONEY TO EVEN GET TO THE TURBO NOW THAT MY CAR IS HAVING TURBO FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118176August 6, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING A FEW TIMES CAR HAS STOPPED ON ME AND COUKD HAVE CAUSED AN ACCIDENT WHILE I WAS IN MOTION CAR JUST CEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze