Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11128318September 9, 2018
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING HOME FROM WORK AT 11:15PM ON SEPTEMBER 8TH, NEARING THE TOLL PLAZA IN GARY, INDIANA THE CAR MADE A SUDDEN SOUND KINDVE LIKE A BANG, THE ENGINE SHUT OFF, ALL THE LIGHTS ON THE DASH CAME ON, I CAME TO A STOP AND TRIED SEVERAL TIMES TO START THE VEHICLE AND IT WOULD NOT DO ANYTHING. EVERY TIME I TUNED THE KEY TO THE OFF POSITION AND THEN TURNED IT TO ACCESSORY, THE DASH DISPLAYS SERVICE AIR BAG AND SERVICE POWER STEERING. THE WINDOWS, DOOR LOCKS, TRUCK RELEASE WILL NOT WORK. I HAD TO CALL MY INSURANCE COMPANY AND SET UP A TOW TO GET THE CAR BACK HOME. I HAD TO BE AT WORK AT 7AM THAT DAY, I WORKED 16 HOURS, AND DIDN'T GET HOME TILL 1:30AM ON SEPTEMBER 9TH. THE CAR IS IN MY DRIVEWAY, IT WILL NOT START OR EVEN TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127980September 6, 2018
POWER TRAIN
WHILE DRIVING ON THE FREEWAY, THE ENGINE STARTED REVVING EXTREMELY HIGH REGARDLESS OF THE GEAR I WAS IN. WE SAFELY GOT OUR SELVES OFF THE FREEWAY AND IN TO REGULAR STREET TRAFFIC. AFTER COASTING OFF THE RAMP INTO TRAFFIC, I WAS ABLE TO PUT IT IN 1ST AND DRIVE ABOUT. 3 MILES. WE STOPPED FOR A STOP LIGHT IN THE CENTER LANE ON A SLIGHT INCLINE. AND THEN THE CLUTCH HAD COMPLETELY FAILED. WHEN I TRIED TO MOVE I FIRST, THE CAR REVVED BUT ROLLED BACKWARD. NO PREVIOUS WARNING SIGNS. THE ISSUE ISN'T THE CLUTCH FAILURE, BUT THE LOW MILAGE OF THE CLUTCH FAILURE, 67000. WE WERE TOLD IT'S DUE TO WEAR AND TEAR, BUT THAT'S CONCERNING TO EXPERIENCE THIS ISSUE AT A RELATIVELY LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124641September 5, 2018
ENGINE
INFERIOR PARTS! THERMOSTAT HOUSING HAS ALREADY BEEN REPLACED BY DEALER DUE TO CRACK. NOW, THE INTAKE MANIFOLD, FRONT CRANK SHAFT SEAL & COOLANT RESERVOIR NEED TO BE REPLACED AS WELL. CHECK VALVE ON INTAKE MANIFOLD IS BAD. CRANK SHAFT SEAL MAKES CHIRPING NOISE WHEN ENGINE IS RUNNING OR WHEN VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124375September 4, 2018
FUEL/PROPULSION SYSTEM
THE INTAKE MANIFOLD IS BAD ON A CAR THAT HAS 58,000 MILES ON IT. EVERY MECHANIC WE TOOK IT TOOK SAID IT'S A COMMON PROBLEM WITH THIS CAR. THE CAR HAS NO GET UP AND GO AND IT IDLES HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124169September 3, 2018
UNKNOWN OR OTHER
RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124175September 3, 2018
POWER TRAIN
TRANSMISSION FAILED AFTER PARKING. HAD 80K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124185September 3, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING IN THE CITY AT NIGHT, THE VEHICLE COMPLETELY SHUT OFF, INCLUDING THE ENGINE AND ALL ELECTRICAL SYSTEMS WITHOUT ANY WARNINGS. THIS CAUSED ALL LIGHTS TO TURN OFF, LOSS OF POWER STEERING, POWER TO BRAKES, AND LITTLE TO CONTROL TO THE VEHICLE. LUCKILY, THE VEHICLE BEHIND ME NOTICED AND TAILED ME TO A STOP WITH THEIR WARNING LIGHTS. I THEN PROCEEDED TO OPEN THE ENGINE WITH A FLASHLIGHT TO DISCOVER THAT THE BATTERY WAS STILL PROPERLY CONNECTED (6 MONTHS OLD) WITH NO FRAYS OR CORROSION TO THE CONNECTORS OR WIRING. AFTER ABOUT 5 MINUTES ATTEMPTING TO FIND A TOW TRUCK COMPANY THE VEHICLE ELECTRICAL SYSTEM CAME BACK ON WITH NO INTERVENTION. I TURNED THE IGNITION SWITCH AND THE VEHICLE STARTED WITH NO ISSUES AND NO ENGINE LIGHTS ON. I DROVE IT THE REST OF THE WAY HOME WITH NO ISSUES. WHEN I GOT HOME I CHECKED ALL THE FUSES AND ALL WERE OPERABLE. THE OBD SCANNER FOUND NO CODES. I AM MID 30S 190IBS AND FAIRLY STRONG, I COULD ONLY IMAGINE IF THIS HAPPENED IN AN INTERSECTION OR DURING BUSY HOURS ON THE HIGHWAY, I WOULDN'T BE SITTING HERE REPORTING THIS ISSUE. I FOUND NUMEROUS SIMILAR COMPLAINTS ON BLOGS CONCERNING THIS MODEL. I ASSUME NOT MANY HAVE REPORTED PROPERLY SINCE THERE IS NO RECALL ISSUED FOR THE ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124009September 2, 2018
UNKNOWN OR OTHER
THE CAR LUNGES REAL BAD DRIVING DOWN THE ROAD. LEAVING A STOP LIGHT. VERY DANGEROUS FOR MY 17 YEAR OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123935September 1, 2018
ELECTRICAL SYSTEM
THE CAR JUST CLICKS AND WILL NOT START AND MAYBE 10 MINS LATER IT WILL START. DEALER SAY ELETRIAL IS NOT COVERED UNDER WARRANTY AND THE RECALL FOR THE NEGATIVE BATTERY CABLE IS NOT UNDER MY VIN EVEN THOUGH ALL THE OTHER 2011 TO 2015 CHEVY CRUZES ARE. ALSO 3 WEEKS AGO THE DASH WENT CRAZY AND STABLE CONTROL LIGHT AND ASB CALL CAME ON AND CAR WAS UNCONTROLABLE TO DRIVE TURN OFF AND RESTARTED IT AND THE WAS FINE UNTIL NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123423August 30, 2018
VISIBILITY/WIPER
DRIVER SIDE WIPER MALFUNCTIONS CAUSING VEHICLE TO HAVE NO WIPER FUNCTION ON DRIVER SIDE. MALFUNCTION OCCURRED AT APRX 80K MILES WHILE PARKED WITH WIPERS ON. WIPER BUSHING FAILS CAUSING LINKAGE TO UNATTACH LEAVING WIPER MOTIONLESS. THIS IS A SEVERE SAFETY ISSUE CAUSED BY POOR PARTS DESIGN/QUALITY OR INSTALLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123529August 30, 2018
VISIBILITY/WIPER
MODE DOOR ACTUATOR WILL NOT DIRECT AIR TO WINDSHIELD. THEREFORE WILL NOT DEFROST WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123230August 29, 2018
AIR BAGS
I WAS REAR ENDED BY A DRIVER TRAVELING OVER 45MPH WHILE I WAS AT A FULL STOP. THIS IMPACT SLAMMED MY VEHICLE INTO THE TRUCK INFRONT OF MINE, AND SHOULD HAVE CAUSED THE AIRBAGS TO DEPLOY. DESPITE THE ONBOARD COMPUTER ALERTING ME THAT THEY HAD, NO AIRBAGS IN THE CAR DEPLOYED. THERE WAS HOWEVER A DISTINCT ODOR AND WHITE POWDER PRESENT, LEADING ME TO BELIEVE THEY MAY HAVE ATTEMPTED TO.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11123024August 28, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE, THE INDEPENDENT MECHANIC DISCOVERED COOLANT LEAKING FROM THE THERMOSTAT HOUSING. THE VEHICLE WAS TAKEN TO THE DEALER (KEYES CHEVROLET, 5949 VAN NUYS BLVD, VAN NUYS, CA) WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT AND COOLANT PIPE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123059August 28, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE HESITATES WHEN MERGING ONTO HIGHWAY TRAFFIC. THIS BEGAN HAPPENING AFTER I OWNED THE CAR FOR MORE THAN 3 YEARS WITHOUT SIMILAR INCIDENTS. ITS DANGEROUS BECAUSE JUST WHEN YOU NEED POWER TO MERGE, THE POWER DIPS INSTEAD WHICH IS POTENTIALLY LIKELY TO END IN BEING REAR-ENDED. VEHICLE WAS TAKEN TO THE CHEVY DEALERSHIP WHERE IT WAS PURCHASED. THEY KEPT IT FOUR DAYS AND STATED THEY COULD FIND NOTHING WRONG BECAUSE THEY FOUND NO CODES. THEY STATE IT MIGHT BE DUE TO "TURBO LAG" WHICH IS NORMAL. IT IS NOT NORMAL AS I HAVE OWNED THE CAR ALMOST 4 YEARS BEFORE THIS BEGAN HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122471August 27, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ENGINE COOLING SYSTEM EXPLODED WHILE CAR IN MOTION COOLANT WAS EVERYWHERE UNDERNEATH THE HOOD. BELT BROKEN.AND HAS OIL LEAKING.WITH AN 800 HUNDRED DOLLARS BILL WHILE ON VACATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122342August 25, 2018
AIR BAGS
TAKATA RECALL FOR AIRBAGS ON A 2014 CHEVY CRUZE. AIR BAG FAILED TO FINISH DEPLOYMENT AFTER BEING TRIGGERED. I PASSED OUT FROM SHOCK DIRECTLY AFTER IMPACT AND WOKE UP HUNG OVER MY SEAT BELT WITH THE STEERING WHEEL SMOKING AND SPITTING SOOT ALL OVER THE DASH. THERE WAS ALSO A SIGN THAT DISPLAYED ON THE SPEEDOMETER RECOMMENDING AN AIRBAG SERVICE. AFTER POLICE ARRIVED, IT WAS OBVIOUS TO THEM THAT THE AIRBAG HAD MADE AN ATTEMPT TO DEPLOY BUT FAILED TO EVEN POP OUT OF THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11122191August 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHEVROLET (1233 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 457-3232) FOR DIAGNOSTIC TESTING WHERE THE CONTACT WAS INFORMED THAT THE INTAKE MANIFOLDS AND PCV VALVE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE REPAIRED TWICE FOR THIS FAILURE WITHIN A 45,000 TO 50,000 MILE RANGE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121886August 23, 2018
STEERING
STEERING ANGLE SENSOR ELECTRICAL FAILURE. I BACKED OUT OF MY DRIVEWAY; AFTER PUTTING IT IN "DRIVE" THE CAR FISHTAILED AND THE "SERVICE STEERING WHEEL" MESSAGE CAME ON THE DASH. I BROUGHT IT TO SIMPSON CHEVROLET AND THEY DIAGNOSED THE "STEERING ANGLE SENSOR ELECTRICAL FAILURE" AND REPLACED THE STEERING ANGLE SENSOR. THEY STATED THAT THE CAR WAS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121574August 22, 2018
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR HAS LESS THAN 40,000 MILES ON IT AND THE CATALYTIC CONVERTER NEEDS REPLACED? THE CHEVY GARAGE FOLKS TOLD MY 23 YEAR OLD DAUGHTER IT COULD BREAK SUDDENLY WHILE ACCELERATING. THEY SAID IT WAS SHOT. NEXT, THEY GAVE HER A QUOTE OF OVER $900 TO REPLACE IT. THEY SAID THEIR COST WAS $750. NOT SURE WHICH IS MORE DANGEROUS, THE BAD CATALYTIC CONVERTER OR THE CHEVY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121236August 21, 2018
ENGINE
WE HAVE HAD AN ISSUE WITH A CHEMICAL SMELL WHEN THE DEFROST IS ON SINCE WE PURCHASED THE VEHICLE IN SEPTEMBER 2015. WHEN TAKEN BACK TO THE DEALERSHIP, THEY COULD NOT FIND ANY REASON FOR THE SMELL. IT FOGS THE WINDSHIELD WITH A FILM, CAUSES HEADACHES AND LIGHT HEADEDNESS. IT IS WHAT I BELIEVE TO BE THE SMELL OF COOLANT BURNING, BUT NOTHING WAS EVER FOUND SO WE JUST CONTINUED TO DRIVE IT. ON 8/15/2018, THE FAN KICKED ON VERY HIGH, WE RECEIVED THE AC WAS BEING SHUT OFF ERROR DUE TO THE TEMPERATURE AND THE CHECK ENGINE LIGHT CAME ON. THE VERY ODD THING ABOUT THIS IS THAT THE TEMPERATURE NEVER SHOWED IT WAS HIGH. THE GAUGE SHOWED 1 LINE OVER HALF TOWARDS THE HOT SIDE. GOT IT HOME AND LET IT COOL DOWN AND REALIZED THE COOLANT RESERVOIR WAS EMPTY. I REFILLED IT AND THE FAN WENT BACK TO RUNNING AS IT NORMALLY WOULD. I DECIDED TO CHECK IT AGAIN TODAY AND THE RESERVOIR WAS EMPTY AGAIN. I HAVE NOT HAD IT LOOKED AT AGAIN YET, BUT I THINK MAYBE THE INITIAL COOLANT ISSUE JUST BECAME A LARGER ONE. I HAVE SEEN MULTIPLE PEOPLE COMPLAIN OF BOTH OF THESE ISSUES. HAS THERE NOT BEEN ANY RECALL FOR THIS? I AM GOING TO HAVE IT LOOKED AT AGAIN BUT I FEEL LIKE FOR THE AMOUNT OF PEOPLE WITH THESE ISSUES WITH THIS YEAR OF CRUZE SOMETHING SHOULD HAVE BEEN DONE BY NOW TO RESOLVE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze