Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11396710February 17, 2021
POWER TRAIN
TO WHOM EVER IT CONCERNS TO, I HAVE AN ISSUE WITH MY OIL PAN DRAIN PLUG BEING STRIPPED O MY 2015 CHEVROLET CRUZE. EVERY SINCE I BOUGHT MY CHEVROLET CRUZE TO GET OIL CHANGES THE PROBLEMS ALWAYS ARISES.I'VE LOOKED AT DIFFERENT FORUMS AND LOOK AT YOUTUBE VIDEOS TO SEE IF OTHERS ALSO HAVE SIMILAR PROBLEMS WITH THE OIL PAN DRAIN PLUG BEING STRIPPED. THERE OTHERS THAT HAVE THE SAME PROBLEM WITH THAT PARTICULAR CAR.I LOVE THE CHEVROLET BRAND. I HAVE TWO CHEVY CARS THAT I LOVE WHICH ARE MY IMPALA AND MY CRUZE. I HAD MY IMPALA FOR ALMOST EIGHT YEARS NEVER HAD AN ISSUE WITH THE DRAIN PLUG BEING STRIPPED. I WAS IN MY YARD DAY COMING BACK FROM AN OIL CHANGE AND SAW A PUDDLE OF OIL IN MY FRONT YARD. I TOOK THE CAR BACK TO THE DEALERSHIP TO HAVE IT EXAMINED AND THEY SAID FIX THE PROBLEM. LEFT THE DEALERSHIP AGAIN DROVE OFF NOTICE THAT IT WAS STILL LEAKING. THIS TIME I TOOK IT BACK AGAIN THEY HAD TO GIVE ME AN EXPANDED DRAIN PLUG TO FIX THE ISSUE. THE PROBLEM HAVE BEEN RESOLVED FOR THE MOMENT. IF I WAS AWARE OF THE OIL LEAKING OUT IT COULD HAVE BLOWN MY ENGINE WHICH WOULD'VE CAUSE ME TO LOSE MY CAR. I FEEL THE OIL PAN THAT ARE ON THE CRUZES SHOULD BE DESIGN A CERTAIN WAY SO THE ISSUES WOULDN'T HAVE TO ARISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396424February 16, 2021
VISIBILITY/WIPER
PASSENGER SIDE WIPE BLADE STOPPED WORKING WHILE DRIVING ON HIGHWAY DURING WINTER CONDITIONS. EXTREMELY DANGEROUS IN SNOW ON THE HIGHWAY. NEEDS TO BE FIXED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396029February 13, 2021
STEERING
MY STEERING FEELS NOTCHED. AT HIGHWAY SPEED I FEEL LIKE WE ARE GOING TO KILL SOMEONE. YOU CAN NOT TURN BC THE WHEEL BC HARD AT CENTER CAUSING YOU TO VIOLENTLY OVERSTEER. MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE OVER THE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396069February 13, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396071February 13, 2021
ENGINE, VEHICLE SPEED CONTROL, STEERING
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11395744February 11, 2021
ELECTRICAL SYSTEM
2017 CHEVROLET CRUZE WITH 28,751 MILES IS CONTINUALLY LOSING ALL GAUGE FUNCTIONS, AIR CONDITIONING, RADIO, TURN SIGNALS AND EMERGENCY FLASHERS ARE AFFECTED. PROBLEM ORIGINALLY SURFACED IN LATE 2017 WITH ABOUT 12,000 MILES WHILE THE VEHICLE WAS ON THE HIGHWAY. THE NEXT DAY VEHICLE WAS TAKEN TO AUTO NATION CHEVROLET AND DEALER ADVISED TO RETURN THE CAR WHEN THE PROBLEM REOCCURRED, ABOUT A WEEK LATER THE VEHICLE WAS TAKEN TO THE DEALERSHIP WITH THE PROBLEM. THE VEHICLE WAS RETURNED BUT I WAS NOT ADVISED OF WHAT CAUSED THE MALFUNCTION AND PROBLEM DID NOT REOCCUR UNTIL 1/27/21 THE VEHICLE WAS LEFT UNUSED OVERNIGHT AND NEXT MORNING VEHICLE DID NOT HAVE THE MALFUNCTION. THE PROBLEM REAPPEARED ON 2/10/21 AND WHILE FILMING THE OCCURRENCE THE MALFUNCTION CLEARED AND VEHICLE WAS ONCE AGAIN OPERATIONAL. THE VEHICLE WAS STATIONARY IN THE LAST 2 INCIDENTS BUT THE PROBLEM ORIGINALLY OCCURRED VARIOUS TIMES WHILE THE VEHICLE WAS IN MOTION. TO THIS DATE I DO NOT KNOW WHAT CAUSES THE VEHICLE TO LOSE ALL GAUGE AND OTHER VEHICLE FUNCTIONS. I HAVE VIDEOS OF THE OCCURRENCES AND I AM SUBMITTING SCREEN SHOTS FROM THE VIDEOS ALL OF WHICH ARE WITH THE IGNITION ON AND ENGINE RUNNING. THE 4TH SCREENSHOT SUBMITTED SHOWS WHEN THE DISPLAY IS RETURNING TO NORMAL WHILE THE PROBLEM EXISTED ON 2/10/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395618February 10, 2021
FUEL/PROPULSION SYSTEM
WHEN IM DRIVING AND STOP AT A LIGHT IT SOUNDS LIKE MY CAR IS GONNA DIE IT SPUTTERS AND ALMOST DIES AND NOW ITS DYING WHEN I STOP AT A LIGHT BUT CRANKS RIGHT BACK UP AFTER IT DIES THERE WAS A ERG VALVE RECALL WE GOT FIXED BUT IT SEEMS TO BE THE SAME ISSUE AS BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395043February 7, 2021
ELECTRICAL SYSTEM, ENGINE
WHILE IDLING AT A TRAFFIC LIGHT I NOTICE THE "ENGINE OVERHEATED - IDLE ENGINE" CAME ON. THIS HAS HAPPEN ON A NUMEROUS OF OCCASIONS. I'VE TAKEN IT IN TO BE CHECKED BUT EVERYTHING WORKS FINE. IT CONTINUES TO DO THIS AT LEAST ONCE A WEEK NOW. THERE HAS TO BE A RECALL FOR BECAUSE I'VE RESEARCHED AND FOUND THAT MANY OTHER CHEVY CRUZE OWNERS HAVE THE SAME PROBLEM HAPPENING TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395076February 7, 2021
ENGINE
AFTER I DID AN OIL CHANGE ON MY CAR IT BEGAN TO LEAK A LITTLE AND BUILD UP ON THE UNDERCARRIAGE SHIELD OF THE CAR THEN LEAVING A SMALL PUDDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394977February 6, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE CHECK STABILITRAK LIGHT AND ENGINE LIGHT COMES ON IT LOSES ENGINE POWER WONT GO OVER 3MPH . IT HAS HAPPENED WHILE DRIVING DOWN THE ROAD AT 55MPH ON A BUSY HWY. ALSO MY RADIO SCREEN THAT CONTROLS THE BACKUP CAMERA AND OTHER SETTINGS HAS WENT BLACK. I HAD A MECHANIC RUN DIAGNOSTICS ON IT AND 33 DIFFERENT CODES POPPED UP SO THEY TOLD ME MORE THAN LIKELY IT'S AN ECM ISSUE AND IT HAS TO BE REPAIRED AT THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394981February 6, 2021
UNKNOWN OR OTHER
BOTH OF MY KEYS HAVE BROKEN OFF. THANKFULLY, THEY'VE NEVER BEEN STUCK IN MY IGNITION, BUT THEY HAVE BOTH SNAPPED OFF. I WAS PARKED IN THE DRIVEWAY (I HAD JUST ARRIVED) AND WENT TO TURN MY IGNITION OFF AND THE KEY SNAPPED AT THE BASE, BY WHERE THE PIN HOLDS IT. THE KEY ITSELF IS OK, BUT COMPLETELY SEPARATED FROM THE BASE OR HOUSING. PLEASE NOTE THIS IS THE SECOND TIME THIS HAS HAPPENED, I THOUGHT MY 11 YEAR OLD BROKE THE FIRST ONE SO I HAVE BEEN USING THE SPARE. THE BREAK LOOKS EXACTLY THE SAME THIS TIME AS THE FIRST TIME, I JUST MUST HAVE DROPPED THE ACTUAL KEY PART OUT WITHOUT NOTICING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394736February 4, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEH STARTED WITH A SMALL WATER LEAK, THEN A VERY LARGE LEAK. FOUND OUT THAT THE WATER PUMP WAS BAD AND THE THERMOSTAT WAS BAD. THE WINDSHIELD WIPER FLUID HOLDER HAS A LARGE CRACK IN IT. THE VEHICLE STILL NEEDS MAINTENANCE ON IT AND CAN'T AFFORD IT. NO PHOTOS TO SHARE BUT RECEIPTS OF MY BILL TO REPLACE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394475February 3, 2021
ENGINE
MULTIPLE OILS LEAKS (MAINLY FROM THE TURBO AREA) CAUSING SMOKING AND BURNING SMELL. THE LATEST RESULTED IN OIL LEAKING ON THE MANIFOLD, WHICH COULD HAVE RESULTED IN A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390829January 31, 2021
AIR BAGS, TIRES
I HAVE TWO COMPLAINTS ON ONE IS OF ALL THE LEAVES THAT ARE ON THE STREETS IN THE MONTHS FROM SEPTEMBER ON THE WAY TO DECEMBER AND WE CONFIRM THE LEAVES GATE WHERE THEY HAVE ALL KINDS OF SOLUTIONS FOR HIM AND THEY ARE LEFT IN THE MIDDLE OF THE STREETS FOR PEOPLE TO SWIPE INTO A POLE SOMETIMES LOSE LOSE IT ALL OVER AND THEN CAUSE MAJOR ACCIDENT ON ANYTHING THAT THERE IS ALSO A SENSIBLE DELAYS IN A BAG OR IN A BOX SO IF YOU WANNA END IT BECAUSE THERE ARE TOO MANY LEAVES THEY GET INTO TOWN USE ANY BECOME VERY SICK AND HOME AND FOR YOU TO CONTROL OR STEEL WHEELS WHEN YOURE DRIVING ANOTHER THING IS WHEN YOURE TRYING TO GET ACROSS MAJOR INTERSECTIONS YOURSELF 15 IN OAK CREEK AND ALSO ON BLUEMOUND ROAD IN BROOKFIELD SHOWING PEDESTRIAN CAN GET INJURED BECAUSE ITS VERY HOW DO YOU TRAFFIC THAT COMES THROUGH THERE IN YOUR EXIT IN THE HIGHWAY AND I REFUSE TO BE ANY NEED TO MOVE THE EXIT UP FROM WHERE MULTIPLE PEDESTRIAN I CANT CROSS IN GOING TO THE MALL AND THE COST TO GO OVER TO THE HOTELS ALSO I NEED TO MAKE SURE THAT THE WORST OF THE SHOVEL .ITS HARD FOR PEDESTRIANS AS WELL AS BUS DRIVERS TO GET ACROSS THE STREET BECAUSE THERES SUCH A PERFECT AND I DONT WANT TO SLOW DOWN AND I DONT WANT TO MAKE SURE THAT THEY GET INTO THE PLACE IS SAFE WERE ASKING TO BE PUT UP SIGNAGE IN HIGH TRAFFIC AREAS IN THE 20150 W. BLUEMOUND INN ON 63RD AND 60 S. LOOTING PUTTING A MAJOR SONGS FOR DRIVERS TO SLOW DOWN THIS WEEK OR IF THEY CAN MOVE THE EXIT SO THEY DONT ENTER OTHER PEDESTRIANS THANK YOU ALSO SO BUS DRIVERS CAN CHANGE LANES WITHOUT WHATEVER HAPPENED TO RUSSELL RID OF HICCUPS PEDESTRIANS BECAUSE ITS VERY HARD FOR CITY PUBLIC TRANSIT TO GET THROUGH OTHER LANES WHILE DRIVING YES AND IT ALSO LEADS TO MAJOR CRASHES WITH CITIZENS BEING IN A HURRY AND THEY NEED TO MAKE A HUGE INSURANCE CROSS AT THE CROSS LIGHT AND THAT IN THE MIDDLE OF THE STREETS AND THEY ALSO NEED WALKING SIGNS WITH NOISE SO THEY CAN HEAR AND SEE CITIZENS WHO ARE GOING TO GRAB THE STREETS BECAUSEL OF THE DOWNSTAIRS
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11390929January 31, 2021
POWER TRAIN
NO 2ND OR 6ST GEAR IN TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390500January 28, 2021
AIR BAGS
THE CAR AT RANDOM WILL HAVE A MESSAGE COME UP THAT SAYS AIRBAG SENSOR. THE CAR SHUTS DOWN ON YOU AND WILL NOT START UNTIL CAR IS PUT IN PARK, RAISE HOOD, THEN ROLL DOWN DRIVER WINDOW IN TRAFFIC. THIS SOMETIMES WORK FIRST TRY BUT NOT ALWAYS. THIS CAUSE A HUGE SAFETY ISSUE. IF THE AIRBAG DEPLOYS I COULD POTENTIALLY BE LEFT PARALYZED. SINCE I'VE HAD A CERVICAL FUSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390512January 28, 2021
ENGINE
MY CAR HAS BEEN FITTING THE DESCRIPTION OF A SPECIFIC RECALL ON THE SAME YEAR AND MODEL. (I.E.: RECALL #12V288000 - DATE: 6/22/2012 - COMPONENT ENGINE AND ENGINE COOLING) I PURCHASED MY CAR THROUGH CARMAX LESS THAN A YEAR AGO AND HAVE HAD MULTIPLE ISSUES INCLUDING, AIRBAG SENOR PROBLEMS, RMP ISSUES, ALTERNATOR REPLACEMENT, ETC. I'VE DEALT WITH AN OIL LEAK FROM THE VALVE COVER MOST RECENTLY. I TOOK IT IN FOR AN OIL CHANGE AND FOUND OUT THERE WAS A LEAK WHICH WAS SO BAD IT SATURATED EVERYTHING IN THE ENGINE AREA COLLECTING NEAR THE ENGINE AND EXHAUST SYSTEM. THIS LEAD TO AN AWFUL BURNING SMELL. THE VALVE COVER WAS REPLACED AND NOW TWO WEEKS LATER THERE IS STILL AN AWFUL BURNING SMELL COMING FROM BOTH INSIDE AND OUTSIDE THE CAR. THE VALVE COVER DOESN'T SEEM TO BE LEAKING OIL, AND I DON'T SEE ANY WEIRD OBJECTS OR DEBRIS IN THE ENGINE AREA. THE RECALL PREVIOUSLY MENTIONED FITS MY CURRENT PROBLEM TO A T - BUT ACCORDING TO MY VIN THERE HAVE BEEN 0 RECALLS. THE CAR IS NOT DEPENDABLE AT THIS POINT DUE TO RISK OF FUME INHALATION AND POTENTIAL FIRE. IT HAS BEEN IN THE SHOP MULTIPLE TIMES SINCE I BOUGHT IT AND I HAVE BARELY PUT 6,000 MILES ON IT SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390199January 27, 2021
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE ABOVE 37 MPH. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389999January 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE GAUGE WARNING ALERT SOUNDED OFF AND INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE CONTACT HAD TO PLACE MORE ANTI-FREEZE DUE TO THE WATER PUMP LEAKING ANTI-FREEZE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES WHILE DRIVING APPROXIMATELY 50-70 MPH. THE CONTACT TOOK THE VEHICLE TO GATES CHEVY WORLD (636 W MCKINLEY AVE, MISHAWAKA, IN 46545, (574) 256-3000) WHO DIAGNOSED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT LEARNED OF A TSB FOR SPECIAL COVERAGE ADJUSTMENT (14371B). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THE VEHICLE WAS NOT COVERED UNDER THE SPECIAL COVERAGE. THE APPROXIMATE FAILURE MILEAGE 55,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389702January 24, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I PURCHASED THIS VEHICLE AT ANAHEIM AUTO HUB LAST JUNE 6, 2020 FOR MY DAUGHTER. COUPLE MONTHS LATER IT STARTED LEAKING AND SMELLS LIKE BURNING OIL. AND THE STABILI TRACK SENSOR AND THE TRACTION CONTROL SENSORS CAME ON. AND, AS WELL AS THE KEY GOT STUCK INSIDE THE IGNITION COUPLE OF TIMES. SO I TOOK IT THE MECHANIC TO GET THE LEAKS FIX. THE MECHANIC FOUND THAT THE VALVE COVER GASKET LEAK AND VALVE TIMING SOLENOID. SO THE MECHANIC REPLACED THE VALVE GASKET COVER AND THE VALVE TIMING SOLENOID LEAK, AND RIGHT AFTER THAT BEING SAID, ONE WEEK LATER WE FOUND LEAKING SO, I TOOK IT BACK TO MECHANIC AGAIN, NOW THEY FOUND 3 DIFFERENT LEAK, FROM THE OIL COOLER LEAK, ENGINE OIL PAN GASKET AND LEAKING ON ENGINE TIMING COVER GASKET. AND I FOUND 7 RECALLS ON THIS VEHICLE THAT HAS NEVER FIX. AND I AM THE NEW OWNER AND I JUST FINING THIS OUT. HERE ARE THE RECALLS THAT HAVE NOT BEEN RESOLVE ON 2012 CHEVROLET CRUZE ECO: RECALL SUBJECT: AIR BAGS/ CAMPAIGN# 13V23000 RECALL SUBJECT: AIR BAGS / CAMPAIGN# 12V522000 RECALL SUBJECT: ENGINE & ENGINE COOLING / CAMPAIGN# 12V288000 RECALL SUBJECT: FUEL SYSTEM, GASOLINE STORAGE TANK, ASSEMBLY MOUNTING / CAMPAIGN# 12V289000 RECALL SUBJECT: SERVICE BRAKES, HYDRAULIC, POWER ASSIST / CAMPAIGN# 13V360000 RECALL SUBJECT: POWER TRAIN, AUTOMATIC TRANSMISSION CONTROL MODULE (TCM,PCM)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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