Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11404480March 23, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
MANY OCCURRENCES OF PUSHING THE ACCELERATOR, AND THE CAR HAVING A DELAYED REACTION TO ACCELERATE. THIS HAS ALMOST CAUSED COLLISIONS WITH OTHER VEHICLES WHEN COMING FROM A STOP IN A PARKING LOT ONTO A MAIN ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404482March 23, 2021
POWER TRAIN
ISSUE 1: CAR JERKS WHILE AT LOW SPEEDS AND SOMETIMES ACTS LIKE IT'S IN NEUTRAL, EVEN THOUGH MY GEAR IS IN DRIVE. ISSUE 2: WHEN I PUT MY CAR INTO REVERSE, THEN TO DRIVE, THE CAR ACTS LIKE IT'S IN NEUTRAL, INSTEAD OF DRIVE. THE ENGINE REVS, BUT DOESN'T MOVE, UNLESS I HAPPEN TO BE ON A HILL, AT WHICH POINT IT WILL ROLL, WITHOUT ME WANITING IT TO. IN ORDER TO GO INTO DRIVE I HAVE TO PUT ON THE BRAKE AND PUT IT INTO PARK, LET GO OF THE BRAKE, PUT THE BRAKE BACK ON THEN PUT THE GEAR BACK IN DRIVE FOR IT TO MOVE FORWARD. ISSUE 3: CAR RUNS IN GEAR 1 AND 2, BUT WILL NOT SHIFT TO ANOTHER GEAR. WHEN YOU'RE DRIVING, THE ENGINE JUST REVS, BUT YOU CAN'T GO PAST A VERY LOW SPEED. I BOUGHT THIS CAR BRAND NEW IN 2011, IT HAS 80,000 MILES. I DON'T EXPECT IT TO BE A PERFECT CAR, BUT FOR THE TRANSMISSION TO ALREADY BE OUT, ISN'T RIGHT. IT'S DANGEROUS. PLEASE DO THE RIGHT THING AND INVESTIGATE THIS CAR'S TRANSMISSION. EVERYONE IS HAVING THIS SAME ISSUE WITH THIS PARTICULAR CAR. PLEASE. I'M BEGGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404334March 22, 2021
ENGINE, UNKNOWN OR OTHER
HAS AN INTERNAL ENGINE AND COOLING PROBLEMS EXHAUST GAS ENTERING THE COOLING SYSTEM I BELIEVE HE KNEW ABOUT THIS ISSUE AND STILL SOLD ME THE CAR ANYWAY. I TOLD HIM THAT THE WATER IN THE TANK WAS BUBBLING AND HE SAID NOTHING WAS WRONG WITH THE CAR. AND NOW THE ENGINE GASKET IS BLOWN AND THE CAR IS OVERHEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404186March 22, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
BOUGHT 2015 CRUZE LT USED IN 2017 FROM LHM USED CAR SUPERMARKET. 3 MONTHS LATER I'M RETURNING TO DEALERSHIP AS THERE IS A LARGE QUANTITY OF DEXCOOL ON THE GROUND. STILL UNDER WARRANTY THEY REPLACE THE WATER PUMP. 3 MONTHS LATER AND THE VEHICLE STARTS SHAKING AND SHUDDERING WHILE AT STOP LIGHTS LOOSES POWER AND EVEN STALLS ON THE HIGHWAY. TOOK IT TO MECHANIC OUTSIDE THE LHM PERVIEW AND MECHANIC STATED: LEAKING COOLANT ON TRANSMISSION HOUSING AND POOLING THERE DRAIN PLUG STRIPPED OUT CAUSING MASSIVE OIL LEAK AND PCV BAD NEEDS REPLACED. THE NEW MECHANIC REPLACED THE OIL PAN AND GAVE ESTIMATES FOR THE PARTS AND LABOR FOR THE PCV AND THE COOLANT LEAK. NOW DON'T GET ME WRONG I LOVE MY CRUZE BUT I WAS TOLD ID BE CLOSE TO WHAT I OWE ON THE CAR TO REPAIR IT AS CHEVROLET WILL NOT DO A RECALL ON THE MASSIVE ISSUE PARTS, THERE IS ONLY 59,213 MILES ON THE VEHICLE. SOMEONE FROM CHEVROLET NEEDS TO LOOK INTO THIS AND EITHER FIX THE ISSUE OR MAKE SOME SORT OF RECOMPENSE FOR THOSE WHO ARE HAVING THE SAME ISSUE AS I AM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403542March 17, 2021
ELECTRICAL SYSTEM
STABILTRAK SERVICE WARNING, RADIO SCREEN TURNING ON AND OFF AS WELL AS MUTING OF TURN SIGNAL ALL AT THE SAME TIME. HAPPENS SEVERAL TIMES A DAY. NEW BATTERY IN 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402780March 13, 2021
AIR BAGS, ENGINE, POWER TRAIN
LOSE OF COOLANT. ENGINE HOT. NOT IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402534March 12, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
IT KEEP SAYING A/C OFF DUE TO HIGH ENGINE TEMP BUT IT STAY IN COLD N I GOT COOLANT SENSOR RADIATOR SENSOR ALL FIXED N IT KEEP SAYIN THE SAME STUFF IT'S GIVING ME A HEAD ACHE WEN I GO FOR LONG DRIVES TO MALL OR STORE IT POPS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400094March 10, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
THIS HAS OCCUR MORE THAN A HANDFUL OF TIMES. THIS IS THE MOST RECENT ONE, I STOPPED AT THE GAS STATION TURNED OFF MY CAR AND WHEN I WENT TO START IT NOTHING WAS WORKING NO LIGHTS, NO POWER ANYWHERE. I WIGGLED THE BATTERY CABLE AND IT CAME BACK ON BUT, I HAD TO TURN THE KEY ON AND OFF MULTIPLE TIMES FOR IT TO FINALLY START. AS I'M LEAVING THE GAS STATION I TURN TO THE LEFT AND I HAVE NO POWER STEERING NONE WHATSOEVER. THEN IT CAME BACK SECONDS LATER I WAS DRIVING STRAIGHT AND THE WHEEL JERKED ON ITS ON AND IT SAID SERVICE POWER STEERING AND ONCE AGAIN I HAD NO POWER STEERING. IT WENT OFF MOMENTS LATER. WHEN I GOT TO MY DESTINATION IT LOST ALL POWER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400218March 10, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
VEHICLES COMES WITH A ENGINE STOP ON/OFF THAT CAN'T BE TURNED OFF. WHAT THIS DOES IS THAT IT 'TURNS OFF' THE ENGINE WHEN IDLING TO SAVE GAS. WHAT HAPPENS IS THAT THIS ENGAGES EVEN BEFORE BRAKE PRESSURE HITS 100%. SO WHEN IN AN UPHILL OR DOWNHILL AND COMING TO A STOP THE CAR TENDS TO SHUT DOWN WHEN IT REACHES LOW SPEEDS. HOWEVER, WHEN THIS HAPPENS THE CAR STARTS ROLLING AND YOU CAN'T STEER CORRECTLY BECAUSE POWER STEERING IS TURNED OFF. THIS CREATES A SAFETY HAZARD BECAUSE IT ENGAGES BEFORE PRESSURE IS 100% CAUSING THE CAR TO SHUT DOWN EARLY AND YOU START ROLLING UNEXPECTEDLY WITHOUT ANY POWER STEERING. VEHICLE WAS APPROACHING A RED LIGHT IN A SLIGHT UPHILL. CAR ROLLED FROM :34-:50 SECONDS BACKWARD. I RE GAINED CONTROL OF NY CAR ONCE I LET GO COMPLETELY OFF MY BRAKE(THIS CAUSES THE AUTO STOP ON/OFF TO DISENGAGE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399812March 8, 2021
ENGINE
I REPLACED THE ENGINE ALREADY WITHIN AN YEAR OF HAVING IT AND NOW MY TURBO BLEW AND MY HEAD GASKET BLEW AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399611March 7, 2021
ENGINE, POWER TRAIN
THE OIL PAN KEEPS LEAKING. ANTIFREEZE WON'T HOLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399531March 6, 2021
UNKNOWN OR OTHER
I HAVE A 2016 CHEVY CRUSE WITH 70,000 MILES AND AS OF 3-4-2021 I HAVE A CRACK ENGINE BLOCK. MY CAR AS BEEN SERVICED ACCORDING TO BOOKLET.I HAVE CALLED DANVERS CHEVROLET WHERE CAR WAS PURCHASED AND THEY ARE UNWILLING TO HELP. THIS IS A SERIOUS ISSUE AND I AM DISAPPOINTED THAT HERB CHAMBERS SELLS CUSTOMERS CARS THAT BREAK DOWN AFTER WARRANTY. CUSTOMER SERVICE AND MODEL OF CAR WAS DECISIVE IN MY PURCHASE OF THIS VEHICLE. MY EXPECTATIONS OF HERB CHAMBERS CUSTOMER SERVICE IS A LETDOWN. I COULD HAVE BEEN SERIOUSLY INJURED WHILE DRIVING WHEN THE CAR DIED IN THE BOURNE ROTARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399359March 5, 2021
UNKNOWN OR OTHER
CAR CONTINUALLY OVER HEATS AND NOW THE TURBO BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398916March 3, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 20 YR OLD DAUGHTER BOUGHT THIS CAR IN MAY 2020. SHE HAD IT 1 WEEK AND ENDED UP BROKEN DOWN ON THE SIDE OF THE ROAD THE INTERSTATE, 3-1/2 HRS AWAY AT SCHOOL BECAUSE THE CATALYTIC CONVERTER WENT OUT. 2 WEEKS AND A NEW CATALYTIC CONVERTER, I AM ON THE SIDE OF THE ROAD BECAUSE SHE COULDN'T STAY AND WAIT FOR IT, AND WE WOULDN'T LET HER TAKE IT UNTIL WE KNEW IT WAS RIGHT. ANOTHER 4 WEEKS LATER, REPLACED THE MOTOR AND CATALYTIC CONVERTER AGAIN, AND THE CHECK ENGINE LIGHT COMES BACK ON WITHIN 2 WEEKS AND LEAVES ME STRANDED ON THE HIGHWAY ONCE AGAIN! THIS TIME THE READING SHOWED ONLY AN O2 SENSOR SO MY HUSBAND CHANGED IT. THE CAR RAN FINE FOR A WHILE, THEN THE CHECK ENGINE LIGHT CAME BACK ON. NOT LONG AFTER THIS, THE STABILITRAK WARNING LIGHT ALSO CAME ON AND SO THERE ARE 13 ERROR CODES COMING UP! WE HAVE ALWAYS BEEN A CHEVROLET FAMILY, BUT NOT ANYMORE! THIS HAS RUINED US! AND WHEN/IF WE CAN GET IT RUNNING WELL ENOUGH TO GET RID OF IT, IT IS GONE! THE ERROR CODES ATTACHED ARE FROM JULY & SEPTEMBER 2020. I DIDN'T GET A PICTURE THE LAST COUPLE OF TIMES THAT MY HUSBAND CHECKED IT. GENERAL MOTORS THERE ARE HUNDREDS OF COMPLAINTS. AND THAT'S JUST THE ONES WHO ACTUALLY TAKE THE TIME TO HUNT THE NHTSA DOWN AND FILE A COMPLAINT. NOT EVERYONE WILL DO SO! I PERSONALLY KNOW OF AT LEAST ONE OTHER PERSON IN MY HOMETOWN (OF LESS THAN 20,000) THAT OWNS A 2013 CRUZE THAT IS HAVING THE EXACT SAME PROBLEMS! I KNOW WE ARE JUST LITTLE PEOPLE TO YOU. BUT THESE ARE OUR LIVES! IF WE COULD AFFORD TO DRIVE A HIGH-PRICED, TOP-OF-THE-LINE VEHICLE, TRUST ME, WE WOULD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398919March 3, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 20 YR OLD DAUGHTER BOUGHT THIS CAR IN MAY 2020. SHE HAD IT 1 WEEK AND ENDED UP BROKEN DOWN ON THE SIDE OF THE ROAD THE INTERSTATE, 3-1/2 HRS AWAY AT SCHOOL BECAUSE THE CATALYTIC CONVERTER WENT OUT. 2 WEEKS AND A NEW CATALYTIC CONVERTER, I AM ON THE SIDE OF THE ROAD BECAUSE SHE COULDN'T STAY AND WAIT FOR IT, AND WE WOULDN'T LET HER TAKE IT UNTIL WE KNEW IT WAS RIGHT. ANOTHER 4 WEEKS LATER, REPLACED THE MOTOR AND CATALYTIC CONVERTER AGAIN, AND THE CHECK ENGINE LIGHT COMES BACK ON WITHIN 2 WEEKS AND LEAVES ME STRANDED ON THE HIGHWAY ONCE AGAIN! THIS TIME THE READING SHOWED ONLY AN O2 SENSOR SO MY HUSBAND CHANGED IT. THE CAR RAN FINE FOR A WHILE, THEN THE CHECK ENGINE LIGHT CAME BACK ON. NOT LONG AFTER THIS, THE STABILITRAK WARNING LIGHT ALSO CAME ON AND SO THERE ARE 13 ERROR CODES COMING UP! WE HAVE ALWAYS BEEN A CHEVROLET FAMILY, BUT NOT ANYMORE! THIS HAS RUINED US! AND WHEN/IF WE CAN GET IT RUNNING WELL ENOUGH TO GET RID OF IT, IT IS GONE! THE ERROR CODES ATTACHED ARE FROM JULY & SEPTEMBER 2020. I DIDN'T GET A PICTURE THE LAST COUPLE OF TIMES THAT MY HUSBAND CHECKED IT. GENERAL MOTORS THERE ARE HUNDREDS OF COMPLAINTS. AND THAT'S JUST THE ONES WHO ACTUALLY TAKE THE TIME TO HUNT THE NHTSA DOWN AND FILE A COMPLAINT. NOT EVERYONE WILL DO SO! I PERSONALLY KNOW OF AT LEAST ONE OTHER PERSON IN MY HOMETOWN (OF LESS THAN 20,000) THAT OWNS A 2013 CRUZE THAT IS HAVING THE EXACT SAME PROBLEMS! I KNOW WE ARE JUST LITTLE PEOPLE TO YOU. BUT THESE ARE OUR LIVES! IF WE COULD AFFORD TO DRIVE A HIGH-PRICED, TOP-OF-THE-LINE VEHICLE, TRUST ME, WE WOULD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398996March 3, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
THIS CAR IS CRAZY. STARTS ON ITS OWN IF KEY LEFT IN IGNITION. RADIO GOES ON AND OFF CONSTANTLY. POWER STEERING TRIES TO GO OUT. LIGHTS UP LIKE A CHRISTMAS TREE. I FEAR FOR MY LIFE AND IT NEEDS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397857February 25, 2021
ELECTRICAL SYSTEM
RADIO GOES OUT INTERMITTENTLY AND CAN'T HERE BLINKER WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397451February 22, 2021
ENGINE, UNKNOWN OR OTHER
I AM HAVING THREE TYPES OF ISSUES WITH MY CRUZE IT HAS BEEN POPPING THE TRUNK OPEN AND WHEN I GET TO ABOUT 10 MILES PER HOUR IT MAKES A VERY LOUD SHIFTING SOUND AND MY LATEST IS WHEN I PUT FUEL IN IT THE CAR ACTS LIKE IT DOESN'T WANT TO START BACK UP WHEN I GET IT RUNNING I HAVE TO LET IT SIT TURNED OFF FOR ABOUT TEN MINUTES WHICH IS A PAIN I HAVE ALWAYS BOUGHT CHEVY PRODUCTS AND WOULD LIKE TO IN THE FUTURE BUT IF I DON'T GET ANY REPLY TO MY CONCERN I MAY HAVE TO LOOK AT OTHER OPTIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396986February 19, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR HAS LEAKED OIL AND COOLANT SINCE I GOT IT. CONSTANTLY OVER HEATS. LOSS OF POWER. ENGINE REVS AND JUMPS. CONSTANT REPLACEMENTS NOTHING WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396741February 18, 2021
VEHICLE SPEED CONTROL
I ENTERED A GROCERY STORE PARKING LOT AND DROVE TO THE FAR END TO PARK. AS I WAS PULLING INTO A SPOT AND SLOWED TO ABOUT 2 OR 3 MILES AN HOUR TO STOP THE VEHICLE AND EXIT THE CAR IT SUDDENLY TOOK OFF AT A VERY FAST SPEED. I COULD NOT STOP IT USING THE BRAKES. THE CAR WENT UP AND OVER A GRASSY ISLAND THAT HAD ABOUT A FOOT OF FROZEN SNOW(ICE) ON IT. THE CAR FLEW OFF THE ISLAND AND CONTINUED AT THIS HIGH SPEED HEADING TOWARD A HILL. AS THIS WAS HAPPENING I WAS TRYING TO STOP THE CAR USING THE BRAKE TO NO AVAIL. BY THE GRACE OF GOD THE CAR STOPPED ABOUT TEN FEET BEFORE SLAMMING INTO THE HILL. A TOW TRUCK WAS CALLED AND THE CAR WAS TAKEN TO OUR MECHANIC. UPON COMPLETION OF THE REPAIRS NEEDED TO THE ITEMS DAMAGED UNDER THE CAR I AM ABLE TO DRIVE IT AGAIN. THE MECHANIC'S INVOICE READS RUN AWAY CAR AND LISTS THESE REPAIRS: THROTTLE BODY AND /OR GASKET--REMOVE AND REPLACE & CLEAN - 1.4L ENG.TURBOCHARGER, ACCELERATOR PEDAL - REMOVE AND REPLACE - ACCELERATOR FOOT PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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