Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10541862September 4, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, HE ATTEMPTED TO PARK BUT THE VEHICLE CONTINUED TO ACCELERATE UPON ENGAGING THE BRAKE PEDAL, CAUSING THE CONTACT TO CRASH INTO A PARKING SIGN. A POLICE REPORT WAS FILED. THERE WERE NO PERSONAL INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS BUT TO NO AVAIL. THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 10/17/13*LJ
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10538493September 3, 2013
SERVICE BRAKES
I BACKED OUT OF A PARKING SPACE, APPLIED THE BRAKES AND THE PEDAL WAS EXTREMELY FIRM WITH NO BRAKES AT ALL, THEN I PUMPED THE BRAKES, PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES, BUT NOW HAPPENING WITH MORE FREQUENCY. IT ALSO HAS HAPPENED ON MULTIPLE TIMES WHILE BACKING OUT OF GARAGE ONTO A FLAT SURFACE. BRAKES CORRECT THEMSELVES AFTER INCIDENT. I PICKED UP MY GRAND-DAUGHTERS FROM DAY CARE, AND WAS EXITING THE PARKING LOT ON AN INCLINE DRIVEWAY AND WHEN I APPLIED THE BRAKES, I HAD TO PUSH WITH ALL MY STRENGTH TO GET THE CAR TO STOP. BRAKES PEDAL WAS EXTREMELY FIRM. I ALMOST HIT A PEDESTRIAN ON THE SIDEWALK. APPOINTMENT WITH MY LOCAL DEALERSHIP TOMORROW TO EXAMINE CAR. I CANNOT IDENTIFY EXACT SITUATION WHEN THIS ISSUE OCCURS. VERY NERVOUS ABOUT HAVING GRANDDAUGHTER IN MY CAR AND JUST DRIVING IT IN GENERAL, IF THE BRAKES DON'T WORK PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538048August 30, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AT APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS UNRESPONSIVE. THE EMERGENCY BRAKE WAS UTILIZED AND ADDITIONAL FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 41,538.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537945August 29, 2013
STRUCTURE:BODY
WHILE BACKING UP INTO A PARKING SPACE A WOMAN DECIDED TO WALK BEHIND MY CAR SO I TRIED TO STOP. THE CAR DID NOT STOP AND THE WOMAN HAD TO GET OUT OF THE WAY. THE CAR EVEN THOUGH MY FOOT WAS ALL THE WAY DOWN DID NOT STOP UNTIL THE CAR HIT A METAL POLE ON THE WALL OF THE PARKING GARAGE. AS OF TODAY THE CAR IS STILL HAVING PROBLEMS AND CHEVY TELLS ME IN EVERY VISIT THAT THE PROBLEMS IS SOMETHING DIFFERENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10537714August 28, 2013
SERVICE BRAKES
OUR BRAKES GOES VERY HARD AT TIMES AND YOU HAVE TO PUSH HARD AS YOU CAN TO GET THE CAR TO STOP. TOOK THE CAR TO MY LACAL DEALERSHIP THEY TEST DROVE MY CAR AND SAID IT WAS JUST FINE AND SENT ME ON MY WAY . I CALLED GM AND THEY SAID A DEALER ALREADY LOOKED AT MY CAR AND TOLD ME THE SAME THING . ONE WEEK LATER A NATIONAL RECALL ON ALL 2011-2012 CHEVY CRUZE WAS ISSUED FOR BRAKE PROBLEMS I SPOKE TO THE SURVIVE MANAGER WHO SAID HE WOULD CONTACT ME WHEN HE KNEW ABOUT THE RECALL , IT'S BEEN TWO WEEKS WITHOUT ANY CALLS FROM HIM. IT WAS A NEW EMPLOYEE WHO TEST DROVE OUR CAR AND NOW WE FEEL UNSAFE DRIVING IT NOW . *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537751August 28, 2013
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
THIS STARTED THIS WEEK, THE ELECTRICAL PARTS (RADIO, SPEAKERS, TURNING SIGNAL CLICKER, AC ETC) WILL CONSTANTLY FLICKER OFF THEN COME BACK ON AFTER ABOUT TEN SECONDS, EVERY TIME I HAVE THE CAR RUNNING. THE STABILITY WARNING WILL SOMETIMES GO ON BUT WILL EVENTUALLY GO OUT. THE SPECIFIC INCIDENT OCCURRED THE THE 27TH OF AUGUST WHEN I WENT TO TAKE A LEFT TURN, ON TO A HIGHWAY. WHEN I WENT TO MAKE A TURN MY POWER STEERING LOCKED UP AND ALMOST CAUSED ME TO HIT A PASSING CAR AND GET REAR ENDED. IT SPECIFICALLY LOCKED UP AT ABOUT TEN MILES AN HOUR WHILE PICKING UP SPEED. AFTER I RETURNED TO MY PARKING LOT IT LOCKED UP AGAIN AND CAUSED ME TO HIT A BARRIER, SLIGHTLY DAMAGING THE FRONT BUMPER. SINCE THEN MY POWER STEERING WILL SOMETIMES LOCK UP MAKING IT EXTREMELY DIFFICULT TO TURN. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10537644August 28, 2013
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN A/C IS ON IT BLOWES COLD AIR ON THE WINDSHIELD OUT OF THE DEFROSTER VENTS AND FOGGS UP THE WINDSHIELD UBSTRUCTING VISION.IT CAN NOT BE SHUT OFF BY ANY CONTROALS.TOOK CAR BACK TO DEALER,THEY SAID FACTORY HAS NO FIX FOR THE PROBLEM.I HAVE TO USE WINDSHIELD WIPERS TO WIPE OFF THE CONDENSATION OFF THE GLASS SO I CAN SEE AT NIGHT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537148August 25, 2013
SERVICE BRAKES, POWER TRAIN
I DECIDED TO TRADE IN MY MALIBU AND LEASE A 2013 CRUZE FROM GLOBAL CHEVROLET, RT.22, NORTH PLAINFIELD, NJ. IN MARCH OF 2013. I BEGAN NOTICING THE PROBLEM WITHIN A FEW WEEKS. IN STOP AND GO TRAFFIC, THE CAR LUNGES FORWARD AS YOU ARE SWITCHING FROM THE BRAKE TO THE ACCELERATOR. WHILE BRAKING, THE BRAKES SEEM TO FREEZE UP AND THE CAR KEEPS ROLLING, AT TIMES 20 FEET BEFORE STOPPING. I HAD THE CAR INSPECTED BY THE DEALERSHIP AND THEY TEST DROVE THE VEHICLE AND SAID THERE WAS NOTHING WRONG; "NEW TECHNOLOGY, COMPUTERS, DOWNSHIFTING" IS HOW THEY EXPLAINED IT. I KEEP A LOG IN MY CAR TO RECORD EACH TIME THIS OCCURS, AS IT DOES NOT HAPPEN EVERY DAY. HOWEVER, IT HAPPENS ENOUGH THAT I AM CONCERNED THAT EVENTUALLY THIS SITUATION WILL CAUSE AN ACCIDENT AND SERIOUS INJURY. IT WOULDN'T SURPRISE ME THAT IN THE NEAR FUTURE THERE WILL BE A RECALL REGARDING THIS PROBLEM OR I SINCERELY HOPE THERE WILL BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536637August 20, 2013
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT RENTED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT HE WAS A REAR SEAT PASSENGER IN THE VEHICLE AND ATTEMPTED TO OPEN THE REAR DOOR BUT THE DOOR LOCKS WOULD NOT DISENGAGE. THE DRIVER OF THE VEHICLE ATTEMPTED TO OPEN THE DOORS FROM THE OUTSIDE, BUT THE LOCKS REMAINED ENGAGED. THE CONTACT FELT THAT THE VEHICLE FEATURE OR DEFECT WAS A SAFETY ISSUE BECAUSE IN THE EVENT OF AN EMERGENCY, THE REAR PASSENGERS WOULD BE TRAPPED INSIDE OF THE VEHICLE. THE VIN, FAILURE MILEAGE AND CURRENT MILEAGE WERE NOT AVAILABLE...UPDATED 11-18-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536331August 20, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT HE ATTEMPTED TO DECELERATE BUT THE BRAKING POWER WAS REDUCED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER'S RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. UPDATED 10-17-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536041August 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE BEGAN TO SKID, CRASHING INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10536085August 19, 2013
TIRES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH MASTER CRAFT MC440 TIRES, SIZE: P215/60R16. THE CONTACT FELT A BULGE IN THE WALL OF THE TIRE WHILE DRIVING 55 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE TIRE WAS REPLACED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 30,000 AND THE TIRE FAILURE MILEAGE WAS 4,000. THE DOT NUMBER AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535964August 18, 2013
ENGINE AND ENGINE COOLING
HEAT RADIATES FROM LEFT SIDE OF CENTER CONSOLE INTO DRIVERS SIDE PASSENGER COMPARTMENT ONTO DRIVERS RIGHT LEG. VEHICLE WAS UNDER WARRANTY AND TAKEN TO DEALERSHIP FOR WARRANTY REPAIRS. GM DECLINED TO FIX PROBLEM AND OFFERED NO WRITTEN REASON. THIS VEHICLE WAS SUBJECTED TO A EARLIER RECALL INVOLVING PART OF THE ENGINE HEAT SHIELD BEING REMOVED. THE RECALL OCCURRED WHEN THE VEHICLE HAD ABOUT 500 MILES ON IT. I AM CLAIMING WARRANTY FRAUD ON THE PART OF GM. I AM CONSIDERING LITIGATION UNDER THE MAGNUSON - MOSS WARRANTY ACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535990August 18, 2013
SERVICE BRAKES
FRONT BRAKES VIBRATE AND OVER HEAT WHEN APPLIED AT OVER 35MPH. ALSO WHEN BRAKES ARE APPLIED SUDDENLY VIBRATION IT FELT. DEALER COULD NOT DUPLICATE PROBLEM THE FIRST TIME BUT AFTER TWO MORE VISIT FRONT BRAKE PADS WERE REPLACE. THEN AGAIN AFTER SEVERAL COMPLAINTS AND STILL THE SAME PROBLEM SAME DEALER REPLACED BRAKE PADS AND ROTORS. STILL TO THIS DATE BRAKES FEEL THE SAME AND DEALER OR GM WILL NOT ACKNOWLEDGE THAT VEHICLE HAS A PROBLEM. IM CONCERN FOR ME AND MY FAMILIES SAFETY AND IM BETWEEN A ROCK AND A SWORD CAUSE IS THE VEHICLE I USE AS A DAILY DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535785August 16, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE ROLLED AWAY IN REVERSE AS THE CONTACT WAS EXITING THE VEHICLE AND CLOSING THE DOOR. THE VEHICLE THEN CRASHED INTO A TRUCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10535811August 16, 2013
SERVICE BRAKES, POWER TRAIN
I PURCHASED A 2013 CHEVY CRUZE ON MAY 13, 2013 TEST DROVE THE CAR AND BRAKES WENT TO THE FLOOR. SALESPERSON REFERRED IT TO THE MECHANIC. I DIDN'T EVEN MAKE IT OFF THE CAR LOT. HE SAID HE BLED THE BRAKES AND ALL IS WELL...STILL HAD TROUBLE WITH THE BRAKES AFTER I WAS AT A STOP SIGN AND MY CAR LUNGES FORWARD. I PRESSED ON BRAKES HARDER TO STOP. TOOK CAR BACK ON THE 28TH AND TOLD MECHANIC WHAT HAPPENED AND HE AGAIN CHECKED THE CAR OUT AND SAID HE COULD NOT FIND ANYTHING WRONG WITH THE CAR. HE SAID HE TESTED ANOTHER NEW MODEL AND SAID HE HAD NO PROBLEMS WITH THAT CAR. THESE MECHANICS ARE IGNORING ANY CONCERN BUYERS HAVE... PUTTING OUR LIVES AND FAMILY MEMBERS IN DANGER. THE ABOVE INCIDENT HAS HAPPENED AGAIN ON OCCASION AND THE FACT THAT THESE MECHANICS TALK DOWN TO YOU AND MAKE YOU FEEL "PLAIN STUPID" HAS PROMPT ME TO INITIATE THIS COMPLAINT IN HOPES SOMETHING GETS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535317August 14, 2013
POWER TRAIN
I WHEN TO THE DEALER TO GET A NEW OIL DRAIN PLUG I GIVE THEN MY VIN AND THEY TELL ME MY OIL BRAIN PLUG PART NUMBERS WAS 55568037 WHEN I INSTALL THE OIL PLUG BACK I DAMAGE MY OIL PAN BECAUSE THE IS THE WRONG PART MY CAR HAS THE OIL PLUG PART NUMBER 96041864 BUT WHEN THEY CHECK ON THE COMPUTER IT SHOWS A DIFFERENT PART NUMBER NOW I MY TO REPLACE MY OIL PAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535361August 14, 2013
ELECTRICAL SYSTEM, STRUCTURE
THE TRUNK RELEASE SWITCH THAT IS LOCATED ON THE TRUNK OF THE VEHICLE DOES NOT WORK. THE ONLY WAY TO OPEN THE TRUNK IS BY USING THE KEYLESS ENTRY REMOTE. THOUGH THIS DOES NOT POSE A DIRECT THREAT TO SAFETY IT IS EXTREMELY INCONVENIENT DUE TO THE NEED FOR THE KEY JUST TO OPEN AN UNLOCKED VEHICLES TRUNK. I PURCHASED THE VEHICLE ONLY BEING ONE YEAR OLD WITH 50,000 MILES (SO THE WARRANTY IS OUT) AND THE DEALERSHIP SAYS THAT THEY CAN'T DO ANYTHING UNLESS I PAY FULL PRICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535364August 14, 2013
ENGINE
VEHICLE IS GRADUALLY LOSING(NOT LEAKING) ANTIFREEZE AND DEALERS NOT COMING CLEAN WITH THE TRUTH THEY KNOW. OUR PERSONAL MECHANIC(25YRS) HAS GONE OVER THE ENGINE/CAR AND NO VISIBLE OR VIA TESTING ,SHOWS A LEAK. LATEST ANTIFREEZE FILL NEEDED APPROX 1/2 TO 3/4GAL OF ANTIFREEZE. FAILED ON INSPECTION FOR LOW COOLANT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534849August 12, 2013
SERVICE BRAKES
I OWN A 2012 CHEVROLET CRUZE LTZ. I HAVE OWNED THE VEHICLE SINCE IT WAS NEW IN MARCH 2012. RECENTLY, THE FOLLOWING PROBLEM HAS STARTED TO OCCUR WITH SOME FREQUENCY. WHILE BACKUP UP AT APPROXIMATELY 5 MPH, WHEN THE BRAKES ARE APPLIED, THE VEHICLE CONTINUES TO ROLL. AFTER PUSHING THE PEDAL SEVERAL TIMES, THE VEHICLE STOPPED. THIS HAS HAPPENED AT LEAST A DOZEN TIMES OVER THE PAST SIX WEEKS. THE BRAKES FUNCTION FINE WHEN DRIVING FORWARD. THIS PROBLEM USUALLY OCCURS WHEN THE VEHICLE HAS BEEN PARKED IN A PARKING SPACE FOR AT LEAST SEVERAL MINUTES, OR EVEN LONGER SUCH AS OVERNIGHT. TODAY, I BROUGHT THE VEHICLE BACK TO THE DEALER. I WAS UNABLE TO REPEAT THE BRAKING PROBLEM. THE SERVICE PERSON SAID THEY WOULD RESEARCH ANY RECENT BULLETINS AND CALL ME BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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