Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10566386February 27, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
WE HAVE VIDEO OF THE RADIO DISPLAY AREA GOING BLANK THEN COMING ON THEN GOING BLANK CONTINUALLY, IT TAKES OUT ALL SOUND I.E., RADIO, NAVIGATIONAL INSTRUCTIONS, BLINKER SOUND .. WHILE THROWING MULTIPLE ERROR CODES IN THE AREA FOR ODOMETER READING I.E., SERVICE STABILA TRACK, SERVICE TRACTION CONTROL. THE USERS MANUAL TELLS YOU THAT IF SOMETHING LIKE THIS HAPPENS TO SHUT OFF THE CAR TO RESET THE CAR. IF YOU DO SHUT IT OFF OR STALL OUT THE CAR (MANUAL TRANSMISSION) EVERYTHING GOES DEAD. IT CANNOT BE ACCESSED BY ONSTAR (I CALLED THEM ON 2-19-2014 AND ASKED THEM TO DOCUMENT THAT THEY COULD NOT ACCESS THE CAR ... IT SIMPLY READ "ERROR" FOR THEM) THE FOB KEY HAS NO EFFECT, THERE IS NO STEERING, NO BRAKES, NO LIGHTS, NO NOTHING FOR 20 TO 45 MINUTES. SO IF IN TRAFFIC .. THE CAR SIMPLY BECOMES EITHER A ROAD BLOCK OR A TARGET. THE CAR HAS BEEN INTO 2 DIFFERENT DEALERSHIPS AND EVEN WITH VIDEO OF THE INCIDENTS THEY SIMPLY SAY THEY CAN FIND NOTHING WRONG AND MAKE RIDICULOUS SUGGESTIONS. THE CAR AS IS, IS AN ACCIDENT OR WORSE WAITING TO HAPPEN. *TR!....UPDATED 07/31/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566039February 26, 2014
POWER TRAIN
I WAS MAKING A RIGHT TURN WHEN THERE WAS A NOISE SIMILAR TO A TIMING BELT FAILURE FROM UNDER THE ENGINE AND THE CAR APPEARED TO LOSE POWER. I PULLED OVER AND LOOKED UNDER THE VEHICLE BUT THERE WAS NO SIGN OF DAMAGE. I RESTARTED THE ENGINE AND PUT IT IN DRIVE AND THE NOISE RECURRED. I DECIDED TO CALL A TOW TRUCK TO TAKE THE CAR TO THE DEALER WE BOUGHT IT FROM IN AUGUST 2013. THE DEALER FOUND A BROKEN/SEPARATED FRONT RIGHT AXLE. THE CAR IS AN AUTOMATIC. THE DEALER REPLACE THE AXLE. I AM WRITING THIS TO REPORT THE INCIDENT AS THE CAR IS VIRTUALLY BRAND NEW. I HAVE NO COMPLAINTS WITH THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565427February 22, 2014
ENGINE
ON 12/12/13 MY PROBLEMS WITH MY 2011 CHEVY CRUZE BEGAN. THE ENGINE BEGAN MAKING A HUMMING NOISE, THE CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY, IT BEGAN TO RANDOMLY LOSE POWER AND OVERHEAT. ON 12/20/13 3-WAY CHEVROLET REPLACED THE CAM PHASE AND WATER PUMP. ON 01/01/14, THE VEHICLE BEGAN MAKING THE SAME HUMMING NOISE BUT LOUDER AND HAD A CONSISTENT LOSS OF POWER. ON 01/08/14, 3-WAY REPLACED THE TURBO CHARGER. I PICKED UP THE VEHICLE ON 01/09/14 AND WITHIN 1 HOUR THE CHECK ENGINE LIGHT CAME BACK ON. I TOOK THE VEHICLE BACK TO 3-WAY ON 01/10/2014 AND DID NOT GET THE VEHICLE BACK UNTIL 02/20/2014. DURING THAT TIME, THE CYLINDER HEAD AND VALVES WERE REPLACED, PISTONS AND RINGS WERE REPLACED, INJECTORS AND COILS WERE SWAPPED FROM ANOTHER VEHICLE AND THE CAR STILL HAD MISFIRE. A GM ENGINEER WAS BROUGHT IN AND THE TURBO CHARGER WAS REPLACED AGAIN AND THE OIL FEED LINE WAS PLUGGED. ON 02/21/14, I NOTICED FLUID IN MY DRIVEWAY. THE CAR IS LEAKING SOMETHING AND THE POWER IS STILL NOT CONSISTENT. I CONTACTED 3-WAY LATE FRIDAY AND AM WAITING FOR A CALL BACK. I HAVE BE INCONVENIENCED BEYOND WORDS, THE VEHICLE IS UNSAFE AND I WANT GM TO PURCHASE THE CAR BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565048February 19, 2014
ENGINE AND ENGINE COOLING
UPON VEHICLE BEING WARMED UP THERE IS A COOLANT SMELL FROM THE HEATING SYSTEM. THIS IS A COMMON OCCURRENCE WITH CHEVROLET CRUZE AND IS A HEALTH HAZARD. I CANNOT KEEP THE HEAT ON WITHOUT THE WINDOWS DOWN. *TR THIS SEEMS TO OCCUR ONLY WHEN VEHICLE IS FULLY WARMED UP AND ONLY SEEMS TO COME OUT OF THE LEFTMOST DUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564792February 18, 2014
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE THE VEHICLE WOULD NOT TRAVEL IN THE DIRECTION BEING STEERED. THERE WAS FORCE APPLIED TO THE STEERING WHEEL IN ORDER TO CONTINUE DRIVING. IN ADDITION, THE TRANSMISSION SLIPPED GEARS AND LUNGED FORWARD INTERMITTENTLY WHEN AT A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564614February 17, 2014
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
THERE IS A SMALL OF ANTIFREEZE IN MY CAR THAT HAS BEEN MAKING ME SICK SINCE THREE MONTHS AFTER I PURCHASED CAR AND GM OR THE DEALER HAS NO WAY OF FIXING IT DOING ALL KINDS OF OTHER THINGS AND TELLING ME THAT THEY CANT SMELL IT. ALSO I HAVE BEEN HAVING BRAKE PROBLEMS AS WELL AND FINALLY ON FEB 1, 2014 THEY DECIDED TO REPLACED BRAKES AND ROTORS ON MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564570February 16, 2014
SERVICE BRAKES
THE BRAKE PEDAL WILL PUSH (IN A PANIC STOP) TO BELOW THE ACCELERATOR ALLOWING THE CAR TO CONTINUE ACCELERATING WHEN THE BRAKE PEDAL IS PUSHED TO STOP VEHICLE. THIS HAS OCCURRED AT LEAST TWO TIMES IN 3 MONTHS. I HAVE NEVER HAD A CAR WITH BRAKE PEDAL TRAVEL TO GO TO AND BELOW THE LEVEL OF THE ACCELERATOR PEDAL. A WIDE SHOE WILL ALLOW THE ABOVE MENTIONED PROBLEM. I HAVE HAD THE DEALER (WESTSIDE CHEVROLET,KATY TX) LOOK AT THE PROBLEM. THE ANSWER I GET THAT THERE IS NO ADJUSTMENT TO THE BRAKES. I FEEL THIS IS A SAFETY PROBLEM AND THE BRAKE PADS SHOULD BE REPLACED IN ORDER TO PREVENT AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564599February 16, 2014
ENGINE AND ENGINE COOLING
THE CAR WAS TURNED OFF FOR APPROXIMATELY 45 MINUTES. THE DOOR WAS OPENED AND A BUZZING NOISE WAS COMING FROM THE ENGINE AREA. IT LASTED ABOUT 5 MINUTES. THE SAME THING HAPPENED 5 MORE TIMES. AT THAT POINT, WE HAD AN APPOINTMENT TO BE AT. THE ISSUE HAS BEEN HANDED OVER TO THE GM ENGINEERS. AT THIS POINT, NOBODY KNOWS WHAT THE PROBLEM IS, WE BELIEVE IT COULD BE A SAFETY HAZARD. THE ONLY TIME WE HAVE DRIVEN THE VEHICLE SINCE THAT EPISODE, WAS TO TAKE IT OVER TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564454February 15, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
HAS HAPPENED MULTIPLE TIMES STARTING ABOUT A MONTH AGO, EITHER WHEN IDLE AT A LIGHT, DRIVING AROUND TOWN OR ON THE FREEWAY (I HAVE NOT BEEN AT FULL HWY SPEED WHEN THIS HAS OCCURRED) THE STABILITRAK WARNING COMES ON AND ENGINE POWER IS REDUCED TO PRACTICALLY NOTHING, I CAN'T TRAVEL OTHER THAN AT A SNAIL'S SPACE, WITH ABSOLUTELY NO ACCELERATION TO HELP GET OUT OF THE WAY. DRIVE TRAIN SHAKES A LITTLE. VERY DANGEROUS POSITION TO BE IN. I TRIED TO SHUT OFF THE STABILITRAK AND THAT SEEMED TO WORK UNTIL THE LAST INCIDENCE WHEN THE ISSUE OCCURRED WITH STABILITRAK TURNED OFF. THE ONLY WAY I CAN GET THE CAR TO RESET IS TO SHUT IT OFF FOR A FEW SECONDS AND TURN IT BACK ON. MIGHT GO A FEW DAYS WITHOUT ANY CONCERNS, THEN ALL OF A SUDDEN, IT STARTS UP AGAIN. ENGINE LIGHT STAYS ON FOR A FEW ON/OFF CYCLES THEN GOES AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564320February 14, 2014
SERVICE BRAKES
TL- THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP RIGHT AWAY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THERE WAS AIR IN THE BRAKE LINES AND THAT THEY NEEDED TO BE BLEED. THE VEHICLE WAS SERVICED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 700. AP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564370February 14, 2014
STEERING
AT HIGHWAY SPEED WHILE GOING STRAIGHT FOR AT LEAST A FEW SECONDS, THE STEERING WHEEL WILL LOCK UP AT CENTER POSITION. WHEN ATTEMPTING TO MAKE MINOR LANE CORRECTIONS, THE STEERING WHEEL STICKS AND UPON MORE INPUT FORCE SUDDENLY JERKS WHEN POWER ASSIST RETURNS. THIS COULD LEAD TO AN ACCIDENT ESPECIALLY IN POOR ROAD CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564401February 14, 2014
STEERING
THE FOLLOWING ISSUE ONLY OCCURS ONCE THE VEHICLE HAS BEEN DRIVEN FOR 15+ MILES AND IS "WARMED UP". WHEN ON A STRAIGHT ROAD AT HIGHWAY SPEEDS THERE IS AN ISSUE WITH MINOR CORRECTIONS TO THE STEERING IN ORDER TO MAINTAIN POSITION IN THE LANE. THE STEERING WHEEL STICKS WHEN ATTEMPTING TO MAKE THESE MINOR CORRECTIONS, RESULTING IN ADDITIONAL STRENGTH BEING USED IN ORDER TO MOVE THE WHEEL. THE WHEEL ALWAYS MOVES WITH THIS ADDITIONAL PRESSURE, BUT SOMETIMES IT RESULTS IN AN OVERCORRECTION CAUSING THE DRIVER TO HAVE TO CORRECT IN THE OTHER DIRECTION. I HAVE RESEARCHED THIS ISSUE AND FOUND HUNDREDS OF DIFFERENT CRUZE OWNERS COMPLAINING ABOUT THE SAME PROBLEM ON VARIOUS WEBSITES, WITH VARYING DEGREES OF DEALERSHIP ASSISTANCE IN ATTEMPTING TO FIX THIS PROBLEM. I HAVE AN APPOINTMENT TO BRING MY VEHICLE INTO THE DEALER ON FEBRUARY 22ND, BUT THE SERVICE REPRESENTATIVE I SPOKE WITH STATED THERE WERE NO TECHNICAL BULLETINS OR OTHER GUIDANCE THAT HE COULD FIND REGARDING THIS PROBLEM. IF, AS A FAIRLY QUICK INTERNET SEARCH INDICATES, THAT THERE ARE HUNDREDS, IF NOT PERHAPS THOUSANDS OF CRUZE DRIVERS WITH A SIMILAR PROBLEM, AND KEEPING IN MIND THAT STEERING IS PROBABLY THE SECOND MOST IMPORTANT AUTO SYSTEM SUPERSEDED ONLY BY BRAKING, THEN PERHAPS THIS PROBLEM DESERVES FORMAL REVIEW BY THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563935February 12, 2014
VEHICLE SPEED CONTROL, ENGINE
WHILE DRIVING ON THE HIGHWAY MY "ENGINE POWER REDUCED","SERVICE TRACTION CONTROL", AND "SERVICE STABILITRAK" WARNING NOTICES APPEARED. FRANTICALLY I PULLED OVER ON THE UP COMING EXIT RAMP, EVEN THOUGH THE ENGINE WOULD NOT GO OVER 5 MPH WITH MY GAS PEDAL PUSHED ALL THE WAY TO THE FLOOR, AND WAS FORTUNATE NOT TO BE HIT WITH MY 3 CHILDREN IN THE CAR. AFTER DOING MY RESEARCH , I TURNED OFF THE CAR LET IT REST AND CONTINUED DRIVING ONLY FOR IT TO HAPPEN 4 MORE TIMES WITH IN 25 MINUTES. THIS HAS ALSO HAPPENED 3 OTHER TIMES THROUGHOUT THE WEEK! THERE SEEMS TO BE NO ANSWER FROM THE DEALERSHIP EVEN THOUGH I TOOK PICTURES OF THE WARNING LIGHTS AND PROVIDED MANY OTHER EXACTLY SIMILAR COMPLAINTS ALL ACROSS THE COUNTRY! I WILL NOT DRIVE THIS CAR AND ESPECIALLY NOT WITH MY CHILDREN IN IT I HAVE JUST WASTED 16K OF MY MONEY ! WHY IS THERE NOT A SOLUTION FOR THIS ISSUE YET AND IF THERE IS WHY DOES IT TAKE SUCH EXTREME REMEDIES TO FIND THE SOLUTION. THIS IS A RECALL MATERIAL SITUATION! I WOULD LIKE SOMEONE TO CALL ME IN REGARDS TO THIS SITUATION, I FEEL THERE IS NO EXCUSE MY CHILDREN AND I COULD HAVE DIED TONIGHT ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563966February 12, 2014
ENGINE, POWER TRAIN
TURNED ON CAR IN THE MORNING AND RECEIVED 2 MESSAGES OF "ENGINE POWER REDUCED", "SERVICE STABILI-TRAC", SERVICE TRACTION CONTROL" AS WELL AS A CHECK ENGINE LIGHT. ENGINE WOULD NOT GO ABOVE 1500 RPM'S. TOOK IT INTO DEALER AND WAS TOLD THAT I HAD A TRANSMISSION LEAK AND BECAUSE THEY DIDN'T HAVE TIME THEY WANTED ME TO RESCHEDULE FOR THE FOLLOWING WEEK. PROBLEM CONTINUED TO HAPPEN AND ON MY WAY IN TO WORK ON 02/11/14 THE PROBLEM HAPPENED TWO TIMES IN THE MORNING AND WAS FORCED TO PUT CAR IN PARK TURN OFF ENGINE AND RESTART. THEN HAPPENS 3 TIMES ONCE ON A VERY BUSY HIGHWAY INTO DOWNTOWN DENVER AND TWICE IN DOWNTOWN. CALLED DEALERSHIP AND WAS TOLD THAT I NEEDED TO BRING IT IN. WAS TOLD THAT IT WAS THE "THROTTLE BODY" WHICH IS A $450.00 FIX NOT COVERED UNDER POWER TRAIN WARRANTY . WITH SO MANY PEOPLE HAVING THIS PROBLEM AND ALMOST BEING HIT EVERY TIME IT HAPPENS DUE TO IT HAPPENING ABRUPTLY WHEN COLD IT IS A CLEAR SAFETY ISSUE AND NEEDS TO BE RECALLED. I SENSE THAT IF THEY DON'T THERE WILL BE A CLASS ACTION LAW SUITE IN THEIR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564025February 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES DID NOT RESPOND WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS RECOMMENDED THAT THE BRAKES AND CALIPERS BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO NOTIFIED THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563873February 11, 2014
STEERING
DRIVING AT SPEEDS IN THE 40 TO 75 MPH RANGE ON A STRAIGHT ROAD, IF THERE IS NO STEERING ADJUSTMENT FOR A FEW SECONDS, THE STEERING SEEMS TO STICK/BIND AND REQUIRES ADDITIONAL EFFORT TO MAKE A STEERING CORRECTION. ALMOST AS IF THE ELECTRIC POWER STEERING "FALLS ASLEEP". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563643February 10, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHILE PARKED IN A PARKING LOT WAITING FOR THE SNOWY CONDITIONS TO SLOW DOWN, I WAITED ABOUT 15 MINUTES WITH MY CAR ON IDLE. I PULLED OUT OF THE PARKING SPOT TO GO TO MY DESTINATION. AS I WAS ON DRIVE, MY CAR SLOWED DOWN TO 5 MPH AND COULDN'T ACCELERATE, MESSAGE PULLED UP ON MY SCREEN SAYING "ENGINE POWER IS REDUCED". TOOK IT TO THE DEALERSHIP AND QUOTED ME $500 TO FIX THE VALVE BODY SYSTEM. I'VE READ ON A FORUM THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563552February 9, 2014
STEERING
VEHICLE MOMENTARILY STEERED TO RIGHT WITHOUT DRIVER INPUT. VEHICLE WAS GOING STRAIGHT ON INTERSTATE AT APPROX. 70 MPH AND PULLED TO RIGHT FOR APPROX. ONE SECOND, THEN WENT BACK TO NORMAL. HAPPENED APPROXIMATELY SEVEN TIMES ON 110 MILE DRIVE. WE (WIFE AND I) WERE JUST FORTUNATE THAT NO ONE WAS NEAR US IN RIGHT LANE WHEN THESE ANOMALIES OCCURRED. TOOK VEHICLE TO DEALER AND DEALER PUT APPROX. 100 MORE MILES ON VEHICLE AND COULD NOT DUPLICATE PROBLEM. DEALER CHECKED ALIGNMENT AND IT WAS WITHIN SPECIFICATIONS. HAVE RESEARCHED ONLINE AND FOUND VEHICLES WITH JTEKT EPS SYSTEM HAVING SIMILAR STEERING ANOMALIES. CONCERNED THAT STEERING INPUT NOT CONTROLLED BY DRIVER CAN CAUSE VEHICLE ACCIDENT AT HIGHWAY SPEED. THIS IS A POTENTIAL "CATASTROPHIC" SAFETY ISSUE, SO PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563468February 8, 2014
ENGINE AND ENGINE COOLING
2011 CHEVY CRUZE LOSING ANTIFREEZE, HAD TO KEEP ADDING ANTIFREEZE ONCE IT GOT LOW THE HEATER WOULD BLOW COLD AIR WHILE STOPPED AT STOP SIGN/STOP LIGHT. FOUND OUT ITS THE HEAD GASKET NEEDS TO BE REPLACED AT ONLY UNDER 24000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563208February 6, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY 2011 CHEVY CRUZE LTZ WENT IN TO REDUCED ENGINE POWER MODE AND SAID TO SERVICE STABILITRAK AND TRACTION CONTROL. THIS HAPPENED IN BELOW FREEZING TEMPERATURES WITH FROZEN PRECIPITATION ON THE GROUND. RESEARCH ONLINE INDICATES THIS IS A COMMON PROBLEM WITH CHEVY CRUZE VEHICLES. THE CAR WAS DRIVE ABLE AFTER POWERING DOWN FOR A FEW SECONDS, BUT A FEW MILES DOWN THE ROAD IT WOULD GO INTO REDUCED ENGINE POWER MODE AGAIN. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST WEEK. LIKELY THROTTLE BODY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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