Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10604521June 19, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V151000 (POWER TRAIN) AND STATED THAT THE VEHICLE CURRENTLY REMAINED AT THE DEALER DUE TO THE REMEDY PART NOT BEING AVAILABLE TO PERFORM THE REPAIR. THE VEHICLE HAD BEEN AT THE DEALER FOR SIXTY CONSECUTIVE DAYS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604588June 19, 2014
ELECTRICAL SYSTEM, POWER TRAIN
THIS INCIDENT HAS HAPPENED ON NUMEROUS OCCASIONS AND WAS TAKEN TO THE DEALERSHIP THREE DIFFERENT TIMES TO ADDRESS THE ISSUE... THE PROBLEM IS STILL OCCURRING AND NOTHING IS RESOLVED. RADIO WOULD TURN ON/OFF AND DASHBOARD LIGHTS KEPT FLICKERING, SERVICE TRACTION CONTROL AND SERVICE STABILITY TRAK WOULD POP UP ALONG WIT FH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT AND THE VEHICLE TURNED ON/OFF. ENGINE WOULD SOUND REALLY LOUD AT TIMES, EVEN AFTER THE CAR WAS TURNED OFF (MAYBE IT WAS THE ENGINE FAN BUT I'M NOT SURE)... THIS CAR IS NOTHING BUT PROBLEMS AFTER PROBLEMS AND THEY ARE NOT GETTING RESOLVED BECAUSE THEY KEEP RECURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599132June 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VACUUM PUMP SWITCH FAILED. THE CONTACT MENTIONED THAT THE VACUUM PUMP SWITCH WAS REPLACED ON THREE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE, HYDRAULIC). THE FAILURE AND CURRENT MILEAGE WAS 168,340.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599218June 18, 2014
SERVICE BRAKES
NO BRAKES GOING FORWARD OR BACKWARDS BUT ONLY FOR A FEW SECONDS, ALWAYS HAVE FULL PEDAL AND THE HARDER YOU PUSH/FORCE THEY SLOWLY BRING VEHICLE TO STOP. MY WIFE AND I HAVE ALMOST HIT PEDESTRIAN'S AND VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604282June 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE DECREASED IN ACCELERATION AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE FAILURE PERSISTED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS DIAGNOSED BY A PRIVATE MECHANIC AND IT WAS ADVISED THAT THE VACUUM SWITCH NEEDED BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604324June 18, 2014
ELECTRICAL SYSTEM
AFTER YOU SHUT THE CAR OFF AND GET OUT OF THE CAR, IT SOUNDS LIKE THE MOTOR IS STILL RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604304June 18, 2014
SERVICE BRAKES, STEERING, AIR BAGS
THE DRIVER WAS TRAVELING ON A TWO LANE HIGHWAY IN BALDWIN COUNTY, ALABAMA, WHEN SHE APPROACHED A RIGHT HAND CURVE (WHICH THE DRIVER WAS FULLY AWARE OF). DRIVER APPLIED BRAKES SO AS TO SLOW DOWN TO NEGOTIATE THIS CURVE, BUT WHEN THE DRIVER APPLIED THE BRAKES, THEY DID NOT RESPOND. ADDITIONALLY, THE VEHICLE APPEARED TO LOSE POWER STEERING FUNCTION. IT APPEARED THAT THE VEHICLE LOST POWER, SIMILAR IN NATURE TO THE MOST RECENT IGNITION DEFECTS ON OTHER GM VEHICLES. DUE TO LOSS OF BRAKING ABILITY, THE VEHICLE WENT STRAIGHT OFF ROADWAY AND CRASHED CAUSING SIGNIFICANT PERSONAL INJURY TO THE DRIVER. FURTHER, THE AIRBAG DID NOT DEPLOY. WE CONTACTED GM, AND AGREED TO ALLOW GM REPRESENTATIVES INVESTIGATE THE INCIDENT BY DOWNLOADING THE ESIS INFORMATION, WITH THE AGREEMENT THAT GM WOULD PROVIDE THE OWNER WITH THE RESULTS OF SAID INVESTIGATION IN A READILY UNDERSTANDABLE FORMAT. AFTER DOWNLOADING THE INFORMATION, GM DENIED ANY LIABILITY FOR THE INCIDENT, AND REFUSED TO PROVIDE THE OWNER WITH THE RESULTS OF ITS INVESTIGATION IN A FORMAT THAT WAS READILY UNDERSTANDABLE. THE VEHICLE WAS RECENTLY PURCHASED NEW, AND HAD NO PRIOR ISSUES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10604387June 18, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
IN APRIL I HAD BEEN DRIVING AND NOTICED THAT MY RADIO WAS FLICKERING. AFTER ABOUT TEN MINUTES OF MY RADIO FLICKERING ON AND OFF, THE "SERVICE STABILITRACK" LIGHT CAME ON. ONCE THE SERVICE LIGHT CAME ON, POWER STEERING SHUT OFF AND I HAD TO PULL THE VEHICLE OVER. AFTER PULLING OVER, I SHUT OFF THE VEHICLE AND THEN TRIED TO RESTART IT. THIS TIME IT STARTED WITH A NEW SERVICE LIGHT ON. I TOOK THE CAR INTO THE DEALERSHIP AND THEY HAD IT FOR THREE DAYS HOPING THAT THE PROBLEM WOULD PRESENT ITSELF TO THEM. I SHOWED THEM A VIDEO OF WHAT HAPPENS TO THE RADIO AND THEY WERE UNABLE TO HELP ME. THEY DID HOWEVER NOTICE THAT A PREVIOUSLY RECALL DONE ON MY CAR HAD NOT BEEN FIXED BEFORE I PURCHASED IT. A FEW DAYS AFTER GETTING THE CAR BACK, THE LIGHTS STARTED TO FLICKER AGAIN. I CONTACTED THE DEALERSHIP AND THEY LET ME KNOW THAT THERE WAS NO POINT IN BRINGING IT IN UNLESS THE PROBLEM WAS CONSTANT. ABOUT A MONTH LATER, I WENT TO START MY CAR AND NOTHING. NO LIGHTS, NO ENGINE TURN OVER NOTHING. MY KEY WAS STUCK IN THE IGNITION AND WOULD NOT TURN. MY FIANCE HAD TO GET OUT TAP THE BATTERY AND THE WHOLE THING STARTED UP. TWO DAYS AGO, THE SAME RADIO, SERVICE LIGHTS AND ENGINE SHUT OFF HAPPENED AGAIN. THIS IS 2 TIMES NOW THAT I HAVE HAD COMPLETE FAILURE IN THE MIDDLE OF THE ROAD. I AM LITERALLY TERRIFIED FOR MY LIFE!!!!!!!....UPDATED 07/31/14 *BF UPDATED 08/23/2017*CT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598814June 17, 2014
SERVICE BRAKES
I WAS BACKING OUT OF MY GARAGE AND AS I PUSHED ON MY BRAKE PEDAL TO SLOW DOWN AND MANEUVER OUT OF THE GARAGE I REALIZED THE PEDAL WOULD NOT GO DOWN AND THE CAR KEPT GOING IN REVERSE WITH NO WAY OF STOPPING IT! THERE WAS NO GIVE TO THE BRAKE PEDAL AT ALL, IT WAS AS IF IT WAS LOCKED UP. I ROLLED BACKWARD SEVERAL FEET WHILE STILL PUSHING ON THE BRAKE AND EVENTUALLY THE PEDAL WENT DOWN AND THE CAR STOPPED. THIS HAPPENED ABOUT A MONTH AGO, BUT I THOUGHT, AT THE TIME, I MUST HAVE DONE SOMETHING SILLY LIKE HIT THE FLOORBOARD WITH MY FOOT . I NOW REALIZE THIS COULD BE A REAL HAZARD TO MYSELF AND OTHERS. I DID HAVE A RECALL ON THE BRAKES SOME MONTHS AGO AND I TOOK MY CAR INTO TO HAVE IT DONE. THIS HAS HAPPENED TWICE SINCE CHEVROLET FIXED MY RECALL. THIS IS VERY CONCERNING!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599027June 17, 2014
AIR BAGS
THE PASSENGER SENSOR IN THE AIRBAG SYSTEM IS DEFECTIVE AND GM IS REFUSING TO COVER THE COST SAYING IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS WILL CAUSE THE AIRBAG SYSTEM ON THE PASSENGER SIDE TO NOT DEPLOY IN THE EVENT OF A CRASH. GM IS SAYING IT WILL COST $400 TO FIX WHICH I THINK IS RIDICULOUS. THE CAR HAS NEVER HAD AN ACCIDENT AND AN AIRBAG HAS NEVER BEEN DEPLOYED. I THINK SAFETY SYSTEMS SUCH AS AIRBAGS THAT HAVE NO MEANS OF WEAR AND TEAR OTHER THAN DEPLOYMENT SHOULD BE MANDATED BY THE FEDERAL GOVERNMENT TO BE COVERED UNDER AN EXTENDED WARRANTY PERIOD OF 10 YEARS OR 100,000 MILES. AIRBAGS ARE A SAFETY MEASURE REQUIRED BY THE FEDERAL GOVERNMENT AND THEREFORE SHOULD BE REQUIRED TO BE OF GOOD WORKMANSHIP AND IN GOOD WORKING ORDER FOR A PERIOD MUCH LONGER THAN 3 YEARS. TO CHARGE THE CONSUMER $400 TO FIX SOMETHING THAT SHOULD NOT FAIL IS A DISGRACE. THANK YOU FOR YOUR TIME IN READING MY CONCERN. I WOULD APPRECIATE A FOLLOW UP TO THIS INQUIRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598460June 16, 2014
AIR BAGS
I WILL BE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I WILL GET A WARNING LIGHT SAYING TO 'SERVICE AIRBAG'. I TOOK IT TO A DEALERSHIP AND THEY SAID THE AIRBAG SENSOR FOR THE PASSENGER AIRBAG IS BAD AND THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE PASSENGER SEAT. THEY ALSO SAID THE WARRANTY WOULD NOT COVER THIS REPLACEMENT AND IT WOULD COST OVER $1,000 FOR A NEW SEAT. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE HANDLED PROPERLY. IF A PERSON IS DRIVING DOWN THE ROAD WITH A PASSENGER AND THE AIRBAG ISN'T READING THAT A PERSON IS IN THE SEAT SERIOUS FATALITIES MAY OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598679June 16, 2014
AIR BAGS, STRUCTURE:BODY
WE WERE DRIVING HOME ON A HIGHWAY AT DARK WHEN WE HIT A BLACK ANGUS BULL WHICH WAS APPROXIMATELY 1000 POUNDS. IMMEDIATELY AFTER WE HIT IT, IT ROLLED UP ONTO THE PASSENGER SIDE AND CRASHED THRU THE WINDSHIELD INJURING MYSELF (THE PASSENGER IN THE FRONT). MY HUSBAND WAS DRIVING AND WE ALSO HAD TWO PASSENGERS IN THE BACK OF THE CAR BUT THEY WERE NOT INJURED. I HAD MULTIPLE FACIAL INJURIES AND GLASS CHARD INJURES AND WAS TAKEN BY AMBULANCE TO A HOSPITAL WHERE I WAS INPATIENT FOR 10 DAYS, 5 OF THOSE IN INTENSIVE CARE. THE MOST SEVERE OF MY INJURIES WERE FRACTURE OF MY ORBITAL FLOOR, FRACTURE OF MY NASAL BONE, FRACTURE OF MY MALAR AND MAXILLARY BONES, OPEN WOUND TO MY LIP AND MULTIPLE BRUISES AND CUTS. ALL FOUR OF US WERE WEARING OUR SEAT BELTS AND OUT OF 10 AIRBAGS THAT THE CAR HAD, NOT ONE WENT OFF. THE FRONT END OF THE CAR WAS SEVERELY DAMAGED AND WE LOST POWER TO THE CAR AS SOON AS WE HIT THE COW (NO FLASHERS, LIGHTS, ETC) OUR CAR WAS TOTALED AND WE NOW HAVE MULTIPLE MEDICAL BILLS TO ACCOUNT FOR. OUR CONCERN WAS THAT WE BOUGHT THE CAR NEW AND IT WAS ADVERTISED AS HAVING TEN AIRBAGS FOR SAFETY. AFTER HITTING A 1000 POUND BULL AT 60 MPH, WHY DID NOT ONE AIR BAG GO OFF? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10598315June 14, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, ELECTRICAL SYSTEM
RADIO FLASHES ON AND OFF AN INSTRUMENT CLUSTER IS FLASHING WARNING LIGHT. ENGINE RUNS ROUGH SOMETIMES AND AC BLOWER MOTOR TURNED ON AND OFF SOMETIMES AND TURN SIGNAL INDICATOR CONTINUE FLASHING BUT DOES NOT MAKE IT USUAL BUT CLICKING AND THEN RESUMES CLICKING NOISE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598070June 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD KNOCKING NOISE EMITTED INSIDE OF THE VEHICLE. THE VEHICLE INDEPENDENTLY PULLED INTO THE RIGHT DIRECTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND INFORMED THAT THE FAILURE WAS RELATED TO A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V452000 (POWER TRAIN). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598115June 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A NOTICE FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN) HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598148June 13, 2014
ELECTRICAL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
MY 2012 CHEVY CRUZE TURNED THE RADIO DASHBOARD ON/OFF AND THE CHECK ENGINE LIGHT CAME ON IN DECEMBER 2013 THE ENGINE LIGHT REMAINED ON THE RADIO ONLY ONCE THEN DIDN'T DO IT AGAIN. IN FEBRUARY 2014 IT STARTED DOING IT AGAIN THIS TIME THE STEREO WOULD TURN ON/OF, THE DASH BOARD ON/OFF AND MY LOCKS WOULD UNLOCK AND LOCK THEMSELVES THE BLINKER STOPPED MAKING THE CLICKING SOUND AND THE OPEN DOOR SOUND FAILED AS WELL. THIS PROBLEM WOULD OCCUR OCCASIONALLY UNTIL APRIL 2014 THE VEHICLE STARTED TO DO ALL THE ISSUES ABOVE EXCEPT THIS TIME IT WOULD INCLUDE ANTI THEFT,SERVICE STABILTRACK,AND POWER WARNINGS EVERY TIME AND THE VEHICLE WOULD TURN OFF/ON THE ENGINE AND REQUIRED ME TO PUT IT ON PARK AND TURN IT OFF/ON. IN MAY 12 OF 2014 I TOOK THE VEHICLE INTO THE CHEVROLET DEALER TO RESOLVE THIS ISSUE.THEY RESOLVED SEVERAL ISSUES TO WHAT THEY BELIEVED RESOLVED THE ISSUE OF THE VEHICLE TURNING ON OFF. THAT DIDN'T RESOLVE THE ISSUE. MY VEHICLE NOW IS WORSE IT TURNS OFF/ON WHILE DRIVING ACCELERATING OR DECELERATING. IT TURNS THE RADIO ON/OFF AND GIVES ME THE SAME ERRORS CODES. ITS LIFE THREATENING AS I ALMOST GOT INTO A ACCIDENT JUMPING ONTO THE FREE WAY JUNE 1014, MY VEHICLE TURNED OFF AND WOULD NOT TURN ON ON THE FREE WAY ENTRANCE AND A VEHICLE FROM BEHIND WAS ABOUT TO HIT ME. MY VEHICLE IS UN SAFE FOR ,ME AND MY FAMILY KEEPS TURNING ON/OFF AND I HAVE TAKEN IT TO CHEVROLET DEALER 3 TIMES AND THEY DO NOT KNOW WHAT IS WRONG. LIFE THREATENING ISSUES!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597590June 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597714June 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). WHEN THE CONTACT ATTEMPTED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED, THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 4/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597466June 10, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596894June 8, 2014
ENGINE
THE TURBOCHARGER, DUE TO A FAULTY BEARING AS I AM BEING TOLD BY A CERTIFIED MECHANIC HAS CAUSED THE BLADE INSIDE THE TURBOCHARGER TO BECOME UNSTABLE CAUSING IT SLAM AGAINST THE PARTS INSIDE THE CHARGER, THUS CREATING A LOUD WHAT I CAN ONLY DESCRIBE AS PUTTING A PEN IN A METAL FAN BLADE WHILE IT IS SPINNING. I HAVE THE POWER-TRAIN WARRANTY STILL ON THE CAR, BUT I HAVE BEEN READING ONLINE IN PUBLIC FORUMS WHERE THIS BECOMING A COMMON ISSUE FOR THIS VEHICLE BETWEEN THE MILEAGE RANGES OF 30-60 THOUSAND. PLEASE LOOK INTO THIS ISSUE MY WIFE WAS DRIVING THE CAR AT THE TIME WHEN IT INITIALLY STARTED MAKING THE NOISE AT ABOUT 60 MPH ON THE INTERSTATE WITH OUR TWO CHILDREN IN THE CAR. THANKFULLY SHE WAS NEARLY HOME WHERE WE HAVE THE CAR CHECKED OUT AND IT WAS DETERMINED TO BE THE TURBOCHARGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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