Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10609510July 10, 2014
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN THE SPEED OF THE CAR STARTS TO REACH 50 MILES A HIGH PITCH SOUND OCCURS. I CANNOT DETERMINED IF IT IS RELATED TO WHEN AIR CONDITIONER IS TURNED ON. THE NOISE WILL DIMINISH WHEN SPEED IS LOWERED TO ABOUT 45 MILES. I CANNOT RECALL IF THIS HAPPENS IN THE COLDER MONTHS BUT IT DOES SEEM TO HAPPEN IN THE SUMMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609604July 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V372000 (AIR BAGS) AND RECEIVED THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609662July 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE SERVICE STABILITRAK WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT HAD TO TUG ON THE BATTERY CABLE IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE MECHANIC COULD NOT DUPLICATE THE PROBLEM BUT DECIDED TO REMOVE SOME CLIPS ON THE BATTERY CABLE AS A TEMPORARY REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609690July 10, 2014
SERVICE BRAKES, POWER TRAIN
2011 CHEVY CRUZE AFTER RECALL # 12213 FOR BRAKE VACUUM MICRO SWITCH HAS BEEN COMPLETED. THE VEHICLE IS DISPLAYING THE EXACT SAME SYMPTOMS AS BEFORE THE RECALL WORK WAS DONE. UNDER COLD START UP CONDITIONS (CAR SITTING OVERT NIGHT) THE BRAKE PETAL IS DIFFICULT TO DEPRESS SO BRAKES DO NOT STOP CAR EASILY. THIS IS INTERMITTENT. I HAVE DISCOVERED IF YOU PLACES THE CAR IN NEUTRAL WHILE THIS IS HAPPENING THE BRAKES START WORKING CORRECTLY. SOUNDS LIKE A DESIGN ISSUE TO ME. THE DEALER WANTS TO REPLACE THE PART THAT THE RECALLED MICRO SWITCH GOES INTO. THIS WILL INCLUDE ANOTHER SWITCH. THIS PART (#13457666) APPEARS TO BE THE VALVE THAT THE MICRO SWITCH OPENS AND CLOSES AS NEEDED TO PROVIDE THE NEEDED VACUUM. AGAIN, THIS SEEMS RELATED TO THE ORIGINAL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607345July 7, 2014
ELECTRICAL SYSTEM
2012 CHEVROLET CRUZE. CONSUMER REQUESTS REIMBURSEMENT FOR VEHICLE DEFECT REPAIRS. *SMD ACCORDING TO THE INVOICE, THE VEHICLE LOST POWER AND SHUT OFF WHILE DRIVING. THE DEALER REPLACED THE BATTERY AND FUSE BLOCK ON THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608598July 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN). THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INDICATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608399July 6, 2014
POWER TRAIN
I BOUGHT MY CRUZE IN NOV 2013 1.4 TURBO ENGINE, I SAW THE RECALL ON T.V. ON APR 15, CALLED MIKE CASTRUCCI MILFORD, OHIO 513-831-5460 AND ASKED ABOUT IT, I WAS LEAVING IN TWO DAYS TO DRIVE FOUR HOURS TO TAKE CARE OF MY SISTER, MY VIN NUMBER WAS CHECKED I WAS TOLD MY CAR WAS NOT INVOLVED. I FOUND OUT AT CARDINAL CHEVY DEALER IN HAZARD, THAT IT WAS, WHEN I CALLED CASTRUCCI, THEY SAID BRING MY CRUZE IN AS SOON AS I CAME HOME, THAT WAS MAY 13, MY CAR IS UNDRIVABLE, AND HAS BEEN AT CASTRUCCI SINCE THEN WAITING ON PARTS. NOW I SEE THAT OTHER CARS LIKE MINE WERE ALREADY INVOLVED, AND WERE REPAIRED WITH FAULTY PARTS, AND HAVE TO BE REPAIRED AGAIN. I WANT MY CAR FIXED OR I WANT MY MONEY BACK, I PAID CASH FOR THIS CAR AND IT HAS BEEN AT MIKE CASTRUCCI FOR TWO MONTHS!!!!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608324July 5, 2014
WHEELS, TIRES
TIRE BLEW OUT IN TREAD AREA HOLE THE SIZE OF A QUARTER. SECOND TIRE BLEW OUT A HOLE SIZE OF FIFTY CENT PIECE IN SIDEWALL APPROX TWO WEEKS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608346July 5, 2014
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
-THE FOLLOWING SYMPTOMS OCCUR INTERMITTENTLY (APPROXIMATELY ONE TIME PER MONTH) -WHILE OPERATING THE VEHICLE, THE ISSUE TYPICALLY BEGINS WITH THE CENTER RADIO DISPLAY AND SOUND FLICKERING ON AND OFF. -NEXT, VARIOUS ELECTRICAL SYSTEMS IN THE CAR BEGIN TO MALFUNCTION. THIS INCLUDES TRACTION CONTROL, POWER STEERING, HEADLIGHTS, TURN SIGNALS CRUISE CONTROL, WINDOW FUNCTIONS, AND BRAKE LIGHTS. -THE VEHICLE DOES NOT ONLY REPORT THE SYSTEM MALFUNCTION, BUT WILL ACTUALLY EXPERIENCE FAILURE (ETC, POWER STEERING IS ACTUALLY DISABLED IN THE CAR). POWER STEERING WAS ONCE LOST AT THE BOTTOM OF A SWITCHBACK IN THE MOUNTAINS. I NEARLY LOST CONTROL OF THE VEHICLE. -AFTER THIS ISSUE OCCURS, IF THE VEHICLE IS TURNED OFF IT WILL NOT RESTART FOR 30-60 MINUTES (UNLESS THE BATTERY IS DISCONNECTED AND RECONNECTED). -DURING THIS PERIOD IT WILL NOT RESTART, NONE OF THE ELECTRICAL FUNCTIONS OF THE CAR WILL WORK (DOORS WILL NOT LOCK, WINDOWS WILL NOT MOVE, LIGHTS WILL NOT TURN ON, ETC). -ALSO, DURING THIS PERIOD I HAVE NOTICED A SOUND WITHIN THE DASHBOARD. THIS SOUNDS LIKE A SMALL ELECTRIC MOTOR RUNNING FOR APPROXIMATELY 60 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608233July 4, 2014
AIR BAGS
WE RECEIVED GM SAFETY RECALL 14305 ON JUNE 25TH. WE WERE ADVISED OF AN AIR BAG MALFUNCTION AND TO CONTACT OUR DEALER ASAP. WE CALLED THE DEALER (PADDOCK CHEVROLET) IMMEDIATELY AND WERE ADVISED THAT THEY HAD RECEIVED NO INSTRUCTIONS FROM GM. THEY WOULD CALL BACK IN TWO DAYS, WHICH THEY DID. THEY ADVISED THAT STILL HAD NO INSTRUCTIONS FROM GM. IT HAS NOW BEEN OVER A WEEK AND HAVE NOT HEARD FROM THE DEALER . I CANNOT BELIEVE THAT IT IS TAKING SO LONG TO GIVE INSTRUCTIONS TO THE DEALER. IN MARCH GM HAD REALIZED THEY HAD A PROBLEM . IN ADDITION THE RECALL ADVISED US TO CONTACT THE DEALER ASAP DUE TO THE INCREASED RISK OF INJURY.I GUESS THIS POINTS OUT TO US THAT GM DOES NOT REALLY CARE ABOUT THEIR CUSTOMER, SINCE THEIR FIASCO WITH THE IGNITION KEY. I WILL NEVER BUY A GM AUTO AGAIN BECAUSE OF THE LACK OF CONCERN FOR SAFETY ISSUES WITH THE CARS. THIS BASIC PROBLEM CAN NEVER BE SOLVED AS IT IS INGRAINED IN THEIR MANAGEMENT STYLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607968July 3, 2014
AIR BAGS
MY DAUGHTER WAS DRIVING MY CAR TO MY PLACE OF WORK. SNOWY DAY,MAKING A RIGHT HAND TURN, GOING VERY SLOW TO TURN, SHE STARTED SLIDING. MY CAR SLID SIDEWAYS, THE DRIVERS SIDE REAR TIRE HIT CURB, ALL AIRBAGS OPENED EXCEPT DRIVERS STEERING WHEEL. SHE SUSTAINED HEAD AND NECK INJURY. TRANSPORTED TO HOSPITAL BY AMBULANCE WITH NECK COLLAR ON, NOTHING BROKEN. OUT OF WORK FOR 2 WEEKS, IMMOBILE WITH BACK PAIN. I WAS WITHOUT MY CAR FOR A MONTH, WAITING ON PARTS FROM GM TO REPAIR REAR AXLE AND REST OF THE AIRBAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10608041July 3, 2014
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:14V372000 (AIR BAGS) AND 14V151000 (POWER TRAIN), AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608128July 3, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SPEEDOMETER DISPLAYED THE INCORRECT SPEED. THE FAILURE CONTINUED TO OCCUR OVER A THREE MONTH PERIOD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MANUFACTURER STATED THEY WOULD NOT REPAIR THE VEHICLE BECAUSE THERE WAS A TWO MILE ALLOWANCE ON THE GAUGE. THE APPROXIMATE FAILURE MILEAGE WAS 9,995. ..UPDATED 08/12/14 *BF UPDATED 08/23/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608156July 3, 2014
ELECTRICAL SYSTEM
SEVERAL TIMES NOW (USUALLY AFTER IT RAINS BUT PERSISTING LONG AFTER) I HAVE BEEN HAVING ELECTRICAL PROBLEMS WITH MY 2012 CHEVY CRUZE. AT RANDOM, THE RADIO LOSES POWER AND MAY COME BACK ON AUTOMATICALLY OR FLICKER CONTINUOUSLY. IT OCCASIONALLY HAPPENS WHEN I PRESS THE BRAKE, USE THE TURN SIGNAL, OR ROLL DOWN THE WINDOW. ABOUT EVERY 3RD TIME ON AVERAGE THAT I HAVE NOTICED THIS I ALSO SEE A MESSAGE COME ACROSS THE DISPLAY THAT SAYS "SERVICE STABILITRAK" OR OTHER RANDOM MESSAGES OR DASH LIGHTS. ONCE THE "POWER STEERING" NOTIFICATION CAME ON AND I COULD FEEL THE CAR LOSE POWER STEERING FOR ONLY A MOMENT. ONE OTHER THING THAT HAS HAPPENED WAS THAT MY HORN SOUNDED ALL ON IT'S OWN WHEN THE RADIO FLICKERED. I CALLED MY DEALERSHIP AND THEY HAD ME BRING MY CAR IN FOR TESTING AFTER THIS FIRST HAPPENED. THEY WERE UNABLE TO FIND ANYTHING WRONG WITH MY CAR, AND AFTER THEY PERFORMED THESE TESTS MY CAR DID NOT MALFUNCTION AGAIN FOR QUITE A WHILE. IT IS SCARY DRIVING DOWN THE ROAD WHEN THIS HAPPENS BECAUSE I DON'T KNOW IF I AM LOSING POWER TO THE HEADLIGHTS/TAIL LIGHTS WHEN THIS IS HAPPENING, AND SINCE IT HAPPENS AT RANDOM I CAN'T JUST ASK SOMEONE IF IT IS HAPPENING. GLAD TO SEE OTHER PEOPLE ARE HAVING THIS PROBLEM, BECAUSE THE PEOPLE AT THE CAR DEALERSHIP LOOKED AT ME LIKE I WAS INSANE :/ PLEASE HELP GM, PLEASE FIND WHAT IS CAUSING THESE SHORT CIRCUITS AND ISSUE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608143July 3, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ENGINE AND ENGINE COOLING
WHILE DRIVING 45MILES AN HOUR THE A/C SHUT OFF AND THE SPEED WAS REPLACED BY AN ERROR THAT SHOWED THAT THE A/C WAS SHUTTING DOWN DUE TO ENGINE LEVELS. HOWEVER THE LEVEL WAS NOT HIGH. THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR INTO THE DEALERSHIP HOWEVER THEY ARE UNABLE TO PIN POINT THE PROBLEM OR DETERMINE THE CODE FOR THE LIGHT. THE VEHICLE WILL NOT PASS INSPECTION AND THEREFORE I AM UNABLE TO DRIVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607784July 2, 2014
POWER TRAIN, AIR BAGS, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, VISIBILITY
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,400. UPDATED 10/1/14*CN UPDATED 5/12/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607311July 1, 2014
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING AND THE STABILITRAK NEEDS TO BE SERVICED COMES ON. NOTHING THE DASH CONTROLS WORKS CORRECTLY. THE SPEEDOMETER GOES FROM 0-THE SPEED YOUR ARE GOING AND BACK DOWN TO 0 EVERY THIRTY SECONDS. CRUISE WILL NOT WORK. RPM DOES THE SAME. WHEN DRIVING THERE IS A SLIGHT HESITATION IN SPEED EACH TIME. HAD TO STOP ON THE WAY HOME AND IT CONTINUED WHETHER I TURNED VEHICLE OFF OR NOT. WENT AWAY THE NEXT DAY. TOOK IT TO A CERTIFIED TECH HE RAN THE CODES AND NOTHING CAME BACK ON THE COMPUTER. THIS HAS HAPPENED TWO MORE TIMES WITH NO LUCK. PLEASE TAKE THE TIME TO LOOK INTO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607374July 1, 2014
SERVICE BRAKES
LOSS OF POWER BRAKE ASSIST, REQUIRING EXCESSIVE FORCE TO STOP VEHICLE. BARELY STOPPED IN TIME TO AVOID COLLISION WITH VEHICLE AHEAD. SECOND INCIDENT. FIRST INCIDENT WAS APPROXIMATELY 2-3 WEEKS AGO WHEN BACKING UP IN DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607426July 1, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 28 MPH ATTEMPTING TO AVOID HITTING A DEER, THE CONTACT CRASHED INTO A PARKED TRUCK AND THEN RAN OVER A FIRE HYDRANT. THE FORCE OF THE IMPACT CAUSED THE CONTACT'S HEAD TO GO THROUGH THE WINDSHIELD AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CONTUSIONS AND LACERATIONS TO THE HEAD. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 19,042.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10607536July 1, 2014
ENGINE
WHILE DRIVING HOME NOTICED THAT THE TEMP GAUGE WAS MOVING AND THEN AS I SLOWED IN TRAFFIC THE GAUGE WENT FROM COOL TO HOT WITHIN SECONDS. WARNING CAME UP ON DASH THAT AC WAS BEING POWERED OFF DUE TO OVERHEATING AND THEN SUDDENLY IT WAS GONE AND THE AC CAME BACK ON AND THE GAUGE DROPPED. WITHIN 10 MINUTES THE SAME WARNING HAPPENED AGAIN BUT THE TEMPERATURE GAUGE DID NOT MOVE AND THE CHECK ENGINE LIGHT CAME ON. ENDED UP BEING THE WATER PUMP WHICH WAS COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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