Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10649198October 21, 2014
WHEELS
I WAS DRIVING DOWN THE FREEWAY AT 65, THE CAR JOLTED TO THE LEFT UNEXPECTEDLY AND THEN CORRECTED. IT DIDN'T FEEL RIGHT SO I GOT OFF FREEWAY EXIT AND PULLED INTO A PARKING LOT. AS I ENTERED THE LOT THE RIGHT FRONT WHEEL SEVERED FROM THE AXEL AND CAR SKIDDED TO A STOP. THE CAR HAD A RECALL RIGHT AFTER I BOUGHT CAR IN MAY, FOR A FRONT AXEL RIGHT HALF SHAFT FRACTURE. THIS WAS REPAIRED IN AUGUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648569October 18, 2014
STEERING
I WAS ON MY WAY HOME FROM WORK YESTERDAY AND WHEN I WENT TO MAKE A RIGHT TURN, THE SCREEN WENT OUT AGAIN....WHICH IS FINE. WE CAN ALL LIVE WITHOUT AUDIO AND A FANCY SCREEN IN OUR CARS, BUT AS SOON AS THE SCREEN WENT OUT THE POWER STEERING AND STABILITRAK LIGHTS BOTH CAME ON AND MY POWER STEERING COMPLETELY WENT OUT IN MY CAR WHILE I WAS TURNING. I ALMOST HIT A CONCRETE WALL AND THE CARS THAT WERE WAITING FOR THEIR TURN TO GO IN THE ONCOMING TRAFFIC LANES. IT WAS BAD ENOUGH THAT I HAD THAT ISSUE BUT OF COURSE, THERE'S MORE. WE LIVE ON AN ARMY BASE - FORT SILL, IN OKLAHOMA - WE HAVE TO STOP AT THE GATE TO GET ON BASE AND SHOW OUR IDS TO GET HOME. I STOPPED AT THE GATE AND TALKED WITH THE GUARD FOR A MINUTE, SHOWED MY ID AND WENT ON WITH MY BUSINESS.. I STARTED TO DRIVE AWAY AND MY CAR WENT CRAZY AGAIN. I LOST ALL POWER STEERING AGAIN AND ALL OF MY LIGHTS FLICKERED ON AND OFF FOR THREE MINUTES, INSIDE LIGHTS AND OUTSIDE TOO. THE CAR STARTED JERKING LIKE IT WAS TRYING TO CUT OFF, IT FINALLY STOPPED AND I MADE IT HOME BUT I REFUSE TO DRIVE THIS CAR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644841October 15, 2014
EQUIPMENT, SERVICE BRAKES
THERE WAS A RECALL ON MY 2012 CHEVY CRUZE. I GOT A RECALL NOTICE BUT NEVER DID RECEIVE NOTICE THAT THE PARTS WERE IN. HOWEVER I HAD AT THE DEALER HAVING AN OIL CHANGE. I TOLD HIM ABOUT IT. IT WAS FOR THE BRAKE MICRO SWITCH. HE SAID THEY WOULD REPLACE THEY HAD THE PART. THIS WAS ON 11/14/13. I HAD AN ACCIDENT TODAY 10/15/14. I TURNED INTO A PARKING PLACE. I APPLIED THE BRAKE BUT IT DIDN'T WORK. CAR JUMPED THE CURB AND ENDED UP ON TOP OF A LIGHT MAKER AT THE LIBRARY WHERE I WAS PARKING. IT WAS ACCELERATING INSTEAD OF BRAKING. I APPLIED THE BRAKE BUT NO BRAKING ONLY ACCELERATION. I WANT TO FILE THIS COMPLAINANT. VIN # OF CRUZE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10644936October 15, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ON 10-1-14 MY CRUZE ECO WOULD NOT START. AFTER MULTI TRIES AND HEARING ONLY CLICKING SOUNDS IT DID START. AFTER GETTING TO MY DESTINATION AND LETTING THE CAR SIT FOR HOURS IT DID THE SAME THING AGAIN. CONTACTED DEALER WAS TOLD TO BRING CAR IN WHICH I DID ON 10-3-14. AFTER A WEEK, THEY STATED THEY SHOWED THE ALT WAS NOT CHARGING AND REPLACED IT THEN AGAIN BECAUSE 1ST ONE THEY RECEIVED FROM G.M WAS DEFECTIVE. ON 10-10-14 PICKED UP CAR STARTED IT UP WENT HOME AND LET SIT FOR ABOUT A HOUR THEN TRIED TO START AND AGAIN IT ONLY CLICKED BUT THIS TIME THERE WAS 3 MESSAGES AND ONE WAS TO ROLL WINDOW UP AND DOWN? WHY? DOES THESE CRUZES HAVE ELECTRICAL ISSUES OR COMPUTER ISSUES? CONTACTED SELLING DEALER AGAIN AND WAS TOLD TO BRING IT BACK WHICH I DID ON 10-13-14. WAITING ON MY NEW CRUZE AGAIN TO BE FIXED AND WONDERING WHY DO THESE 5 STAR CRUZES HAVE SO MANY PROBLEMS ACCORDING TO WHAT I HAVE BEEN READING THE LAST FEW DAYS WITHOUT G.M DOING SOMETHING. I AM NOT SATISFIED WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644447October 14, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING, POWER TRAIN
NOW JUST PURCHASED THE 2013 CHEVY CRUZE SECOND DAY EVERYTHING SHUT DOWN ON ME TOOK IT BACK AND ASKED FOR A REPLACEMENT CAR BECAUSE SOMETHING WAS WRONG WITH THAT ON EXPLAINED AND VIDEO TAPE IT ALL BUT THEY SUTTON FORD TOLD ME THE CAR WAS JUST UPDATING AND ITS NORMAL. I PLEAD WITH THEM AND THEY SAID NO. A WEEK LATER IT KEPT SHUTTING OFF I TOOK IT BACK AGAIN SAMETHING 3 WEEKS ALL ELECTRICAL SHUT OFF WHILE DRIVIN ON EXPRESSWAY CAR SHUT DOWN WHILE DRIVING COULD HAVE BEEN KILLED TOOK CAR BACK 10/8 THEY SAID TO BRING IT BACK ON MONDAY WHICH IT CAUSED IT TO BE PASSED 30 DAY NO REPLACEMENT CAR AND NOW WARRANTY EXPIRED THEY WANT ME TO PAY .THEY HAS THE CAR NOW JUST PURCHASED 9/10. LIGHTS COME ON BRAKELIGHT SERVICE STABILITITRAK COMES ON THE CAR SHUTS DOWN WHILE DRIVING DO NOT WANT THIS CAR LIFE THREATENING FOR ME AND KIDS. ALSO HAVING PROBLEMS WITH STEERING TOOK IT BACK SECOND DAY OF PURCHASED CLAIMED THEY FIXED IT BUT HAPPENING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644628October 14, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
ENGINE SHAKING VIOLENTLY WHILE IDLING. STABILTRAK WARNING ON. ACTING LIKE IT WAS GOING TO DIE. SCARED IT WOULD DIE WHILE IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644236October 13, 2014
ELECTRICAL SYSTEM, ENGINE
SINCE PURCHASE AS USED, SLOW START SPEED WITH THE ENGINE ALMOST CUTTING OUT. RADIO FLICKERING ON AND OFF. ENGINE CUTTING OUT WHEN IDLING. ENGINE LIGHT FOR MASS AIR FLOW (MAF) SENSOR REPLACEMENT. REPLACED MAF SENSOR AND PROBLEM REMAINS. ENGINE FAN STAYING ON LONG AFTER ENGINE HAS SHUT OFF AND COOLED. SERVICE LIGHTS COMING OF FOR STABILITRACK AND OTHER RANDOM ISSUES. FRONT CIGARETTE LIGHTER WON'T CHARGE DEVICES. TIRE AIR PRESSURE SENSORS BACKWARDS ON DISPLAY, I.E. DISPLAY RIGHT FRONT TIRE IS ACTUALLY LEFT FRONT TIRE PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643714October 9, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:TRUNK LID
MY TRUNK OPENED AT RANDOM WHEN I WAS HEADED TO WORK. THIS OCCURRED MANY TIMES WHEN I WAS DRIVING AND AS WELL AS WHEN THE CAR WAS PARKED AND LOCKED. IT COULD HAVE CAUSED AN ACCIDENT DUE TO A DISTRACTION AND HAVING TO PULL OVER, ITEMS FALLING OUT IN FRONT OF VEHICLE FOLLOWING, AND ALSO COULD HAVE HAD ITEMS STOLEN. SINCE THE MIDDLE OF SUMMER, IT HAS STOPPED THAT ISSUE BUT, THE TRUNK WILL NOT OPEN WITH THE BUTTON ON THE REAR OF THE TRUNK. THE ONLY WAY IT OPEN IS WITH THE KEY FOB. THIS IS VERY INCONVENIENT AND HAS HAPPENED TO MANY OTHERS. I HAVE STOPPED AT A FEW CHEVROLET DEALERS ASKING FOR THEM TO FIX THIS BEFORE MY WARRANTY EXPIRED BUT THEY WOULD NOT COVER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643451October 8, 2014
AIR BAGS
I NOTICED CHEVY CRUZE FROM 2013 AND 2014 HAVE RECALLS FOR THIS VERY ITEM! THE CAR IS ONLY 3 YEARS OLD AND I HAVE TO PAY $669 FOR A SENSOR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641421October 4, 2014
VISIBILITY:WINDSHIELD
GM HAS A DEFECTIVE DRIVERS SIDE WINDSHIELD WIPER SYSTEM THAT FAILED/STOPPED WORKING WHILE I WAS DRIVING ON THE HIGHWAY IN THE POURING RAIN. THIS SITUATION CAN AND WILL KILL SOMEBODY. THANKFULLY I WAS ABLE TO PULL OVER AND HAD TOOLS TO REMOVE THE DRIVERS SIDE WINDSHIELD WIPER AND PLASTIC WIPER MOTOR COVER TO RE-ATTACH THE WINDSHIELD WIPER LINKAGE. OTHERWISE I WOULD HAVE HAD TO CALL ROADSIDE ASST. BELOW THE PLASTIC WINDSHIELD WIPER COVER, THERE IS THE WINDSHIELD WIPER MOTOR AND LINKAGE. THERE IS A 6 INCH ARM THAT COMES OFF THE WIPER MOTOR WITH AN UPSIDE DOWN BOWL. THE HALF BOWL ATTACHES TO A 3 INCH ARM WITH A HALF A BALL AT THE END OF IT THAT FACES UPWARDS. THE HALF BALL THEN IS ATTACHED BELOW THE BOLT/NUT THAT HOLDS YOUR WINDSHIELD WIPER ON THE CAR. GM SAYS IT IS NOT COVERED UNDER WARRANTY. SO DOES CHEVY DEALERSHIP. CUP AND BALL ATTACHMENT SYSTEM IN THE WIPER MOTOR LINKAGE WITH NO CLIP TO STOP IT FROM POPPING OFF. GM QUESTION REFERENCE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641306October 3, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
WHILE I WAS DRIVING, MY STEREO SYSTEM WOULD LOSE ALL POWER. MY DISPLAY ON THE SPEED DISPLAY SHOWED "SERVICE STABILATRACK". MY ABS, BRAKE AND TRACTION LIGHTS CAME ON AND CONTINUED TO BLINK. I TOOK IT BACK TO THE PLACE I BOUGHT IT AND THEY SAID IT DIDN'T TRIGGER A CODE SO THEY COULDN'T FIX IT. I HAVE A VIDEO OF WHAT HAPPENED AS WELL, BUT IT DIDN'T HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640715October 2, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE ESP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640751October 2, 2014
ENGINE
THERMOSTAT HOUSING LEAK (GASKET) DISCOVERED DURING MAINTENANCE ON VEHICLE, 9/26/2014. SET UP TO BE REPAIRED UNDER WARRANTY AT MIDWAY CHEVY DEALERSHIP IN POCOMOKE CITY, MD ON THUR., 10/2/2014. CAR WAS PURCHASED LABOR DAY OF 2013, HAS A LITTLE OVER 9,000 MILES WITH BUMPER TO BUMPER WARRANTY STILL ENFORCED. REPORTED TO NHTSA ON 9/29/2014 AT APPROX. 10:30 AM. CONFIRMATION# 10639748. REPAIRED ON MORNING OF 10/2/2014 AT MIDWAY CHEVROLET IN POCOMOKE CITY, MD. CHEVY TECH. CONFIRMED A COOLANT LEAK AND REPLACED THERMOSTAT HOUSING WITH AN ALUMINUM ONE. THE INITIAL HOUSING WAS MADE OF PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640853October 2, 2014
TRACTION CONTROL SYSTEM, STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 73 MPH, THE VEHICLE DECELERATED AND THE TRACTION CONTROL, POWER STEERING, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641024October 2, 2014
ELECTRICAL SYSTEM
ANTI THEFT SYSTEM KILLED ENGINE ON CAR WOULD NOT START, RADIO FLICKERED ON AND OFF LOST SOUND AND DISPLAY HAVE HAD ISSUE WITH RADIO MANY TIMES SINCE PUT DISPLAY ON VOLTAGE AND NOTICED IT SHOWED 12.8 TO 15.9 VOLTS WHEN THIS OCCURRED . DEFINITE ISSUE SOME WHERE AND NOTICED THE LAST TIME THIS OCCURRED STEERING GOT TIGHT. THIS NEEDS TO BE RESEARCHED AND A FIX PROVIDED. DEALER CAN NOT DUPLICATE WHEN THERE ALSO HAVE HAD CAR LOCK ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640481October 1, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AND THE LIGHTING AND RADIO FAILED TO OPERATE. THE DEALER STATED THAT THE BATTERY AND BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE CHECK ENGINE INDICATOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639748September 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN NOTICED THAT THE GASKET FOR THE MOTOR WAS LEAKING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000...UPDATED 11/04/14 *BF UPDATED 04/28/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639506September 27, 2014
AIR BAGS
I WAS DRIVING AND WAS TURNING EAST AT THE LIGHT WHEN A CAR WAS COMING TOWARDS ME. I NOTICED THE CAR WAS NOT STOPPING AND HIT THE PASSENGER SIDE OF MY CAR. THE AIRBAGS DID NOT DEPLOY FROM THE PASSENGER SIDE TO WHICH MY YOUNGER BROTHER WAS SITTING. I CHECKED ONLINE TO SEE IF THERE WERE SIDE AIRBAGS BEFORE I WROTE THIS INFORMATION...UPDATED 10/07/14 *BF UPDATED 3/11/2015 *JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10639448September 26, 2014
ENGINE, STEERING, WHEELS
HELLO, MY NAME IS [XXX] AND I AM AN ISRAELI CITIZEN. I OWN A CHEVROLET CRUZE 2011, ISRAELI VIN: [XXX]. I READ THE ARTICLES REGARDING ISSUES FOUND IN THE VEHICLE'S IGNITION SWITCH FOR SOME CHEVROLET MODELS BUT I HAVEN?T READ ABOUT CRUSE AS A SUSPECT TO SUCH AN ISSUE. I WANTED TO PAY YOUR ATTENTION TO AN ISSUE I HAD WITH MY CAR AROUND 1.5 YEARS AGO WHICH IS SIMILAR BEHAVIOR TO WHAT YOU FOUND OUT WITH THE OTHER MODELS. AFTER STARTING THE ENGINE WHILE IN PARKING, I SWITCHED THE GEAR TO REVERSE AND STARTED TO DRIVE BACK TO GET OUT OF THE PARKING SPACE WHEN SUDDENLY I LOST THE STEERING OF THE WHEEL (LIKE THERE WAS NO OIL PRESSURE) AND LOST THE BRAKES (THE PADDLE WAS STIFF AND DID NOT CONTROL THE WHEELS). DURING THE INCIDENT MY FAMILY, INCLUDING MY WIFE, WAS WITH ME IN THE CAR. MY WIFE IMMEDIATELY UNDERSTOOD THAT SOMETHING WAS WRONG AND STARTED TO ASK ME WHAT IS THE MATTER (SHE WAS AN EYE WITNESS TO THE SCENARIO). I HAD TO SHUT DOWN THE ENGINE (TURNED THE KEY TO OFF) AND STARTED THE ENGINE BACK AGAIN IN ORDER FOR THE CAR TO START REACTING PROPERLY AGAIN. NEEDLESS TO SAY MY WIFE AND I WERE SHOCKED BY THIS AND I TOOK THE CAR ON THE MORNING OF THE NEXT DAY TO THE FORMAL CHEVROLET GARAGE TO REPORT THE INCIDENT AND REQUEST THEM TO CHECK WHAT WENT WRONG HERE (AS THE FORMAL GARAGE ? THEY HOLD AN HISTORICAL RECORD OF MY COMPLAINT). AFTER I WAS TOLD BY THE GARAGE THAT THEY COULDN'T FIND ANY PROBLEM, I HAD NO CHOICE BUT TO ACCEPT THE CAR BUT IT BUGGED ME UNTIL PRESENT TIME. IN ORDER TO MAKE SURE YOUR INVESTIGATION WILL NOT SKIP A POSSIBLE FATAL ISSUE WITH THE CRUSE MODEL (IF THE ISSUES ARE THE SAME), I SIMPLY WANTED TO POINT YOUR ATTENTION TO MY SMALL ?ADVENTURE?. PLEASE FEEL FREE TO CONTACT ME AND I WILL BE HAPPY TO ASSIST YOU FURTHER (IF NEEDED) ? EMAIL: [XXX] CELLULAR:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639255September 26, 2014
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE ACCELERATOR PEDAL EXTENDED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ADDITIONALLY, WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE ONLY ACCELERATED TO 5 MPH. THE DEALER STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE TRANSMISSION WAS HOT AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE FAILURE WAS NORMAL WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 139,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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