Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10659157November 19, 2014
ELECTRICAL SYSTEM
COMING TO STOP LIGHT DOING ONLY 15 MPH FROM WHERE I WAS COMING FROM AND ALL ELECTRICAL WENT DOWN. THE RADIO WAS STILL ON BUT COULDN'T : TURN UP/DOWN MUSIC, USE ANY CONTROLS ON STEERING WHEEL, THE INFOTAINMENT SCREEN WAS BLACK. HAD TO TURN THE CAR OFF AT A STOP LIGHT AND IT DIDN'T WANT TO START UNTIL I DID IT TWICE. AFTER THAT IT WAS FINE AND HASN'T DONE IT SINCE- BUT NOW I SEE OTHERS ARE HAVING SAME ISSUES. ALSO, NOTICE THE LIGHTS INSIDE DO SOMETIMES GET BRIGHTER THEN DULLER ON THEIR OWN- EVERYTHING INCLUDING THE DASHBOARD AND INFOTAINMENT CENTER. CAR ALSO DOES HAVE AN ODOR WITH THE HEAT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659186November 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE INSTRUMENT PANEL DARKENED WHILE DRIVING VARIOUS SPEEDS. IN ADDITION, THE KEY WAS STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE VEHICLE BATTERY HAD TO BE DISCONNECTED IN ORDER TO RELEASE THE KEY FROM THE IGNITION. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SIX TIMES FOR THE FAILURE; HOWEVER, THE DEALER WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659258November 19, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE WOULD NOT ACCELERATE WHILE ATTEMPTING TO ENTER ONTO THE HIGHWAY. THE VEHICLE EVENTUALLY REACHED 53 MPH. THE DEALER DIAGNOSED THAT THE TURBO CHARGER FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659320November 19, 2014
ENGINE, POWER TRAIN
VEHICLE HAS HAD WATER PUMP REPLACED EARLIER THIS YEAR UNDER WARRANTY - AND HAD THE TURBO CHARGER REPLACED LAST WEEK UNDER WARRANTY. NOT COVERED UNDER WARRANTY LAST WEEK WAS A "LEAKING" BATTERY. SINCE BATTERY WAS ORIGINAL - I FELT IT WAS WORTH REPLACING. YESTERDAY, WHILE DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON AND THE HEATER STOPPED WORKING. TODAY - THE DEALER CALLS ME AND STATES THAT THEY NEED TO REPLACE A HOSE AND OUTLET. THERE WAS NO LEAK YESTERDAY - AND THEY STATE THAT THERE IS A LEAK AND THIS IS THE REASON. THEY WANT $250 FOR REPAIRS. THE HOSE WAS FINE YESTERDAY - AND THE OUTLET SHOULD HAVE BEEN REPLACED WITH THE WATER PUMP (ACTUALLY THEY SHOULD HAVE REPLACED THE HOSE AT THAT TIME ALSO). NO RESPONSE FROM GM QUALITY CARE. OVER $500 IN THE LAST TWO WEEKS - AND I AM NOT CERTAIN THAT THIS ISSUE IS OVER. IT HAS ALSO HAD TWO COMPUTERS REPLACED WHEN I FIRST GOT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659410November 19, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THIS IS A VERY WELL KNOWN PROBLEM WITH CHEVY OWNERS. I HAVE DONE COUNTLESS HOURS OF RESEARCH AND SEEN HUNDREDS OF FORUMS AND ARTICLES RELATED EXACTLY TO THIS SPECIFIC ISSUE. NOW IT HAS TO BE BROUGHT TO THE ATTENTION OF THE FEDERAL GOVERNMENT TO ISSUE A RECALL. I OWN A 1.4L TURBO AUTOMATIC 2LT CHEVY CRUZE 2012. THIS PROBLEM HAS BEEN HAPPENING SINCE THE FIRST YEAR I PURCHASED THE VEHICLE HOWEVER IS GETTING MUCH WORSE. REDUCED ENGINE POWER. THE ENGINE LIGHT COMES ON, A "!" SHOWS UP ON THE SCREEN AND THE CARS SPEED IS REDUCED TO 4 OR 5 MPH WITH IN A MATTER OF SECONDS. THIS HAS HAPPENED TO MYSELF AS WELL AS HUNDREDS OF OTHER PEOPLE FROM WHAT THE INTERNET SAYS. THIS IS VERY UNSAFE ESPECIALLY CONSIDERING SOME PEOPLE HAVE FAMILIES AND DRIVE WITH CHILDREN SUCH AS MYSELF ON HIGHWAY SYSTEMS. I EXPERIENCED THIS WHILE TRYING TO ACCELERATE INTO AN INTERSECTION AND GOT AN IMMEDIATE ENGINE SPEED REDUCTION. THIS COULD HAVE KILLED MY DAUGHTER AND I IF THE VEHICLES IN THE INTERSECTION WERE UNABLE TO STOP IN TIME. PLEASE DO WHAT IS NECESSARY TO GET THIS VEHICLE PART OR ISSUE RECALLED AND OR RECOGNIZED IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658933November 18, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, POWER TRAIN
VEHICLE SURGES WHEN CAR IS IN IDLE POSITION (BREAKING). THIS VEHICLE WAS NOT IN AN ACCIDENT, HOWEVER DURING A SURGE THE CAR BUMPER WENT OVER A PARKING BLOCK THAT HAD A TIE ROD STICKING UP. WHEN I BACKED UP THE CAR, IT PULLED THE DRIVERS SIDE BUMPER AWAY FROM THE FRONT END. ALSO, AN ENGINE LIGHT GOES ON WHEN THE WINDOW DEFROSTER IS ON, STATING THAT THE AC IS BEING SHUT OFF (AC IS NOT ON, THE HEATER IS) AND SHUTS DOWN THE HVAC SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659093November 18, 2014
SERVICE BRAKES
BRAKE PEDDLE BECOMES VERY HARD IN FORWARD OR REVERSE AND WILL STOP THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659105November 18, 2014
ENGINE
MY WIFE NOTICE THE COOLANT RESERVOIR LEVEL HAD FALLING WELL BELOW THE FULL MARK. SHE NOTIFIED ME THAT SHE NEEDED COOLANT ADDED. SO WE BOTH INSPECTED THE CAR AND COULD NOT FIND ANY LEAKS SO ELECTED TO FILL THE RESERVOIR AND NOTIFIED THE DEALER. THE DEALER FOUND THAT THE WATER PUMP SEAL WAS BAD AND THAT THE COOLANT WOULD DRIP ONTO THE UNDERLYING PAN AND EVAPORATE NOT LEAVING A TRACE OF A LEAK. THIS WAS PART OF A RECALL SO THE REPAIR WAS MADE. APRIL 2014, MILEAGE 88000. ANOTHER COOLANT LEAK, OUTLET MANIFOLD AND HOSE FAILURE. NOT COVERED UNDER WARRANTIES DUE TO IT BEING A HOSE. SO I WAS CHARGED $243.80 FOR WHAT TURNED OUT TO BE A OUTLET MANIFOLD, ATTACHED TO THE ENGINE (FAILURE). BECAUSE A HOSE WAS ATTACHED TO IT THEY CLAIMED IT WAS NOT COVERED! MY INVOICE READS $180.00 LABOR, 20.60 COOLANT, OUTLET 30.08 AND HOSE 13.12. 11/18/2014, ANOTHER COOLANT LEAK. I HAVE AN APPOINTMENT ON 11/20/2014 WITH THE DEALER AND I'M GOING TO ASK FOR A REFUND DUE TO IN MY OPINION EXCESSIVE COOLANT PROBLEMS. I BELIEVE THIS COULD EFFECT THE ENGINE COOLING PERFORMANCE AND DAMAGE THE ENGINE IF NOT ALREADY. I HAVE PAID FOR THE FULL WARRANTY PACKAGE WHEN THE CAR WAS PURCHASED PLUS EXTENDED WARRANTY PACKAGE. THE DEALER IS THE ONLY SERVICE DEPT. TO EVER TOUCH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659111November 18, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
AFTER THE SERVICE DATE OF APRIL 21, 2014, FOR A COOLANT LEAK. I WAS NOTIFIED BY A SERVICE ADVISER THAT THE ENGINE SERVICE LIGHT WAS ON WHICH WAS NOT ON PRIOR TO MY VISIT. THE ENGINE SERVICE INDICATOR LIGHT ON THE DASH IS STILL COMING ON AND OFF BASED UPON I WOULD GUESS A NUMBER OF STARTS AND STOPS. I INVESTIGATED WHAT I COULD AND FOUND THE GAS CAP WAS BROKEN, NOT LOCKING INTO PLACE. SO I PURCHASED A NEW CAP FROM THE DEALER AND REPLACED IT. I PURCHASED A CODE READER AND ERASER, BUT STILL HAVE THE ON/OFF INDICATOR LIGHT ON THE DASH. SO, I HAVE AN APPOINTMENT ON 11/20/2014 WITH THE DEALER TO CHECK THIS THIRD TIME COOLANT LEAK, CHANGE THE OIL AND THERE INSPECTION AS WELL AS THE ENGINE SERVICE LIGHT ON MY DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659130November 18, 2014
ENGINE AND ENGINE COOLING
BAD ANTIFREEZE SMELL ENTERING CAR WITH HEAT ON AND ENGINE AT FULL OPERATING TEMPERATURE, BUT NO ANTIFREEZE LOSS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658737November 17, 2014
ENGINE, ELECTRICAL SYSTEM
WAS DRIVING THE CRUZE, A MESSAGE FLUSHED IN SCREEN "AC TURNED OFF DUE TO HIGH ENGINE TEMP" AC WAS NOT ON, HEAT WAS NOT WORKING, TURNED OFF BLOWER, THE SCREEN CHANGED TO ENGINE OVERHEATED IDLE ENGINE, THEN CHANGES TO PARTIAL POWER LOSS AND THE CAR BECAME SLUGGISH, I HAD TO CONTINUE DRIVING UNTIL A SAFE PLACE WAS AVAILABLE TO PULL OFF, THEN THE REACTIONS CONTROL LIGHT STARTED BLINKING AND MY OIL LIFE INDICATOR TOLD ME TO CHANGE OIL BEFORE RETURNING TO THE PARTIAL POWER LOSS MESSAGE. I TOWED TO DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655322November 16, 2014
STEERING
WHILE TRAVELING ON A 50 MILE TRIP ( EACH WAY) 100 TOTAL, OVER THE WEEKEND I NOTICED AT TRAVELING SPEEDS OF 65-70 MPH THAT THE STEERING WAS ALMOST UNRESPONSIVE FOR A SECOND, OR SLOPPY, LIKE IT HAD A DEAD SPOT AND WASN'T RESPONDING. I WAS NOTICING, THAT WHEN I WENT TO ADJUST THE STEERING THERE WAS LIKE A SPOT IN THE STEERING WHERE IT WOULDN'T REACT WHICH I FOUND VERY UNSAFE. UPON DECELERATING AT SLOWER SPEEDS ON REGULAR ROADS AROUND 30-40MPH I NOTICED THE PROBLEM STILL BEING THERE. I FIND IT EXTREMELY UNSAFE AND ITS LIKE THE STEERING ISN'T RESPONDING PROPERLY WHICH IN THE EVENT OF NEEDING TO AVOID AN ACCIDENT CAN END UP CAUSING ONE. I ASK THAT SOMEONE PLEASE LOOK INTO THIS MATTER. I DID SOME GOOGLE SEARCHES ONLINE AND HAVE FOUND THAT THERE ARE MANY OWNERS OF CHEVROLET CRUZE VEHICLES HAVING THESE PROBLEMS. I WILL BE CONTACTING MY DEALER IN THE MORNING. UNFORTUNATELY THEY HAVEN'T BEEN VERY GOOD AT FIGURING OUT OTHER PROBLEMS THAT I HAVE HAD IN THE PAST. CRUZE OWNERS SPEAK UP PLEASE SO WE CAN GET THIS PROBLEM RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655213November 15, 2014
VEHICLE SPEED CONTROL, ENGINE
I BOUGHT MY 2012 CHEVY CRUZE IN SEPTEMBER 2014. SINCE I HAVE HAD IT, WHEN DRIVING ANY WHERE, WHEN I PRESS THE GAS PEDAL TO DRIVE, THE CAR SOUNDS LIKE IT REARS UP TO LOUD. I HAVE TO TAKE MY FOOT OFF THE GAS, THEN PRESS GENTLY AND DRIVE SLOW, INORDER FOR THE CAR TO NOT MAKE THAT SOUND. MY CAR IS NOT A STRAIGHT DRIVE, IT IS AUTOMATIC, THEREFORE IT SHOULD NOT BE MAKING THAT SOUND AS IF IT'S IN THE WRONG GEAR. IS THIS GOING TO BE A VERY BAD PROBLEM DOWN THE ROAD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655043November 14, 2014
AIR BAGS
I HAVE BEEN TRYING TO GET MY AIR BAG RECALL TAKEN CARE OF SINCE JUNE. KEEP GETTING THE RUN AROUND AT FAIRWAY CHEVROLET THAT THE PART IS NOT READY AND I WILL GET A NOTICE WHEN TO BRING VEHICLE IN FOR REPAIRS. EVEN RECEIVED AN IMPORTANT EMAIL THAT THIS NEEDS TO BE TAKEN CARE OF ASAP....MEANWHILE NOT ABLE TO USE THE VEHICLE AS MUCH AS I WANT DUE TO THE AIR BAG DANGER. YOU WOULD THINK I WOULD GET A LOANER UNTIL MY CAR IS FULLY FIXED AND SAFE TO DRIVE. VEHICLE IS A YEAR OLD THIS MONTH AND 3300 MILES AS WE ARE NOT USING THE VEHICLE VERY MUCH. JUST DO NOT KNOW WHAT TO DO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654512November 12, 2014
POWER TRAIN
VEHICLE NOT TAKING OFF FROM STOP THEN RED LINES AND JERKS FORWARD . DEALERSHIP TRYING TO SAY IT IS THE ADAPTIVE MEMORY ON TRANSMISSION . THE CAR IS NOT TAKING OFF PROPERLY AND THEN LURCHES AND JERKS FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654534November 12, 2014
AIR BAGS
PASSENGER SIDE AIRBAG IS NOT WORKING. WITH ALL THE FAULTY AIR BAG RECALLS--WHY ISN'T MINE BEING RECALLED? GM WANTS $700 TO REPAIR IT, AND THE CAR IS ONLY 3 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654629November 12, 2014
STEERING
ON A STRAIGHT AWAY THE VEHICLE WILL DRIFT AND WHEN YOU MAKE A CORRECTION THE STEERING WHEEL CATCHES OR STICKS. THE FIRST TIME IT HAPPENED IN FEBRUARY 2014 IT WAS DISCOVERED THAT THE POWER STEERING GEAR WAS DEFECTIVE AND WAS REPLACED UNDER THE 36,000 MILE WARRANTY. IT HAS FAILED AGAIN ON 11-10-14 FOR THE SAME ISSUE AND PART AT 51,000 MILES AND IS CURRENTLY BEING REPLACED BY THE DEALERSHIP AT MY COST OF $1,348.00. ON A SNOW COVERED ROAD THIS VEHICLE WOULD BE UNCONTROLLABLE AND COULD CAUSE A SERIOUS CRASH. IT MAY ALSO MIMIC AN OVER CORRECTION DUE TO THE SUDDEN JERK OF THE FRONT WHEELS. IF THIS WOULD OR HAS OCCURRED TO OTHER OWNERS, NO ONE WOULD SUSPECT THE POWER STEERING GEAR BECAUSE IT WOULD BE DAMAGED IN THE CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654249November 11, 2014
ELECTRICAL SYSTEM
DASH LIGHTS AND RADIO FLASHING OFF AND ON, NO SOUND WHEN SIGNAL IS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654174November 11, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE DASH BOARD FLICKERED ALL THE LIGHTS AND DISPLAYS CAME ON THE RADIO DISPLAY WENT BLACK, SERVICE STABILITRACK INDICATOR CAME ON, THE BLUETOOTH WENT OUT, THE BRAKE LIGHT AND TRACTION CONTROL LIGHTS CAME ON. THIS IS HAPPENING AT ANY TIME IT CAN HAPPEN WHEN YOU FIRST START THE CAR OR AFTER YOU DRIVING FOR A WHILE. IT NOW HAPPENS ALL THE TIME AND HAS GOTTEN WORST, NOW THE STEERING WHEEL LOCKS WHILE YOUR IN A TURN AND ON THREE OCCASIONS I ALMOST CRASHED INTO A WALL. THE CAR ALSO HESITATES AND FEELS LIKE IT'S GOING TO SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653690November 9, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I COULD SMELL COOLANT/ANTIFREEZE WHEN THE HEATER WAS ON AND THE TEMPERATURE WAS SET TO A HIGH SETTING. I DIDN'T THINK ANYTHING WAS WRONG, JUST THOUGHT IT MIGHT BE A BREAK-IN ISSUE. AS OF TODAY'S DATE NOV 9, 2014 I STILL CAN SMELL THE COOLANT SMELL WHEN THE HEATER IS ON. RECENTLY I RECEIVED A LETTER FROM GM CONCERNING POSSIBLE COOLANT LOSS. AT MY LAST SERVICE OF THE VEHICLE I ASKED THE DEALER TO CHECK FOR THIS PROBLEM. NOTHING WAS REPORTED TO ME FROM THE DEALER. I ASSUMED THAT THERE WAS NO PROBLEM. THE OTHER ISSUE I HAVE NOTICED IS DASH LIGHTS DIMMING OR BRIGHTENING ON THEIR OWN. THE LATEST PROBLEM WAS THAT THE CAR WOULD NOT START THIS MORNING. DROVE PERFECTLY YESTERDAY, THIS MORNING DEAD. JUMPED THE CAR AND EVERYTHING SEEMS FINE. MAKING AN APPOINTMENT WITH THE DEALER. NOTICED THAT THE COOLANT LEVEL IS ABOUT 3 INCHES LOW IN OVER FLOW TANK. LOOKED ON THE INTERNET ABOUT CRUZE CARS AND FOUND MANY POSTS ABOUT ELECTRICAL PROBLEMS. GM TELLS THEM ALL THAT THEY ARE NOT AWARE OF ANY ELECTRICAL PROBLEMS BUT YOU TUBE VIDEOS SHOW GAUGES AND RADIOS CUTTING OUT WHEN DRIVING. SOME VIDEOS DESCRIBE CARS SHUTTING DOWN WHEN DRIVING AND NOT RESTARTING. OTHERS HAVE SERVICE MESSAGES APPEARING ON THE INFORMATION SCREEN AND THE DEALERS FIND NOTHING WRONG. IT IS STARTING TO SOUND LIKE THE INFAMOUS JEEP GRAND CHEROKEE ELECTRICAL PROBLEMS. I AM SERIOUSLY THINKING IT IS TIME TO GET RID OF MY 2013 CRUISE AS THE FACTORY WARRANTY WILL EXPIRE SOON. CURRENT MILEAGE IS 27490 ON NOV 9, 2014. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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