Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11019781August 25, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD DOWN THE ROAD, RADIO TURNS ON AND OFF , AC STOPPED BLOWING, LIGHTS FLASHING ON AND OFF, STABILITY TRACK FLASHING, THIS IS A PROBLEM, FIX IT, TOO MANY PEOPLE ARE HAVING THE SAME ISSUE! UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018828August 22, 2017
VISIBILITY/WIPER
WHILE DRIVING THROUGH THICK FOG, I TURNED THE WHIPERS ON TO WIPE AWAY SWEET FROM THE WINDOW. THE DRIVERS SIDE WIPER WENT UP, AND JUST STUCK THERE. I PULLED OVER AND WAS ABLE TO LOWER THE BLADE, BUT THAT WIPER WILL NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018983August 22, 2017
STEERING
I WAS DRIVING HOME FROM THE STORE AND THE "SERVICE POWER STEERING" LIGHT CAME ON AND I LOST POWER STEERING. THE STABILITRAK LIGHT WAS ALSO ON. IT WAS VERY DIFFICULT TO STEER THE CAR HOME. I TOOK THE CAR TO THE DEALER AND THEY TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. THEY ARE GOING TO KEEP IT ANOTHER DAY TO SEE IF THEY CAN MAKE THE CODE COME UP, BUT IF IT DOESN'T THEN I GET TO DRIVE A CAR THAT CAN CRASH BECAUSE OF POWER STEERING FAILURE. THIS IS EXTREMELY DANGEROUS TO HAVE THE STEERING GO OUT WHILE DRIVING. GM NEEDS TO FIND OUT WHY THIS IS HAPPENING AND FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018683August 21, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON AUGUST 19, 2017, I WAS ON THE ROAD, DROVE PASSED SOUTH CENTER MALL WHEN I FELT THAT THERE WAS SOMETHING WRONG WITH MY ENGINE BECAUSE IT WASN'T DRIVING FAST AS USUAL. I PULLED OVER TO THE SIDE OF THE ROAD, AT INSPIRUS CREDIT UNION IN TUKWILA TO CHECK THE ENGINE IF IT WAS OKAY WHEN I SMELLED A FAINT SCENT OF SMOKE. I DROVE BACK HOME TO PARK IT FOR FEAR OF THE ENGINE EXPLODING. OUR FAMILY MECHANIC CHECKED THE ENGINE AND SAID THAT THE FAN IS TOO LOUD AS IF SOMETHING IS CAUSING IT TO BE OVERWORKED. THE ENGINE FAN HAS ALWAYS BEEN LOUD AFTER MY OIL CHANGE ON JULY 21, 2017. THE ENGINE LIGHT HAS NOT BEEN TURNED OFF SINCE THE OIL CHANGE AND I KNOW THAT THERE IS SOMETHING WRONG WITH THE VEHICLE. ALSO, I ENTERED THE VIN NUMBER ONLINE AND IT SAID THAT THE RECALL ON MY CAR IS INCOMPLETE. THE DEALER DID NOT INFORM ME ABOUT THE RECALL NOR MENTIONED ANYTHING ABOUT IT WHEN I BOUGHT IT. THEY DID NOT GIVE ME A WRITTEN LETTER OF THE RECALL OR EVEN SPECIFIED THE RECALL BEING INCOMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018746August 21, 2017
VISIBILITY/WIPER, UNKNOWN OR OTHER
WIPERS STARTED STOPPING WHEN ON. IF YOU TURN THEM OFF AND THEN ON THEY WORK FOR A VERY SHORT TIME THEN STOP AGAIN. WHEN THE WIPERS ARE IN THE OFF POSITION THEY STOP RIGHT IN FRONT OF THE DRIVERS VIEW. TOOK TO DEALER, DEALER STATED THE BODY CONTROL MODULE WAS GOING OUT AND WOULD AFFECT MORE AND MORE OF THE CAR AND COULD POSE A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016408August 20, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
POWERING DOWN ALSO AC.SOME TIMES STOP RUNING.THE PVC WAS NOT MADE RIGHT HAD TO REPLACE IT WAS CAUESING A VAC. LEAK WITH NO RECALL.NOW THERE IS A POSTING ABOUT THE INTAKE EXIOES MANFOLD BROKEN DOWN MAY HAVE TO REPLACE MOTHER AND CANYLT VENTOR.A AGAIN NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016428August 20, 2017
FUEL/PROPULSION SYSTEM
THE FUEL GAUGES, BOTH DIGITAL AND ANALOG, SHOWED THAT THE DISTANCE TO EMPTY WAS 70 MILES. ACTUALLY, THERE WAS NO GASOLINE LEFT IN THE TANK AND THE VEHICLE CAME TO A STOP ON THE HIGHWAY. THIS HAPPENED TWICE. AFTER THE FIRST TIME, THE VEHICLE WAS TOWED TO THE DEALER, WEST HERR CHEVROLET IN BUFFALO, NY, WHICH DESCRIBED THE PROBLEM AS RUNNING OUT OF GASOLINE. THE FUEL GAUGES ARE DEFECTIVE. WHEN THE TANK WAS FILLED AFTER RUNNING OUT OF GASOLINE, THE GAUGES CONTINUED TO READ THAT THERE WAS ONLY 70 MILES TO EMPTY FOR AN ADDITIONAL 24 HOURS OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016075August 17, 2017
WHEELS
I HAD MY CAR SERVICED AT A LOCAL GM DEALERSHIP (SUBURBAN CHEVROLET IN ANN ARBOR, MI), WHERE MY TIRES WERE ROTATED, OIL CHANGED, AND A RECALL FIXED. AS I LEFT THE DEALER/SERVICE DEPARTMENT THAT DAY I FELT MY CAR PULLING SLIGHTLY TO THE RIGHT. I DIDN'T THINK ANYTHING OF IT UNTIL THE FOLLOWING DAY WHEN I WAS DRIVING IN TO WORK AND THE PULLING CONTINUED, WITH MY STEERING WHEEL SLIGHTLY WOBBLING. I LEFT WORK FOR AN APPOINTMENT A FEW HOURS LATER AND AS I WAS DRIVING MY STEERING WHEEL STARTED SHAKING MORE VIOLENTLY. I IMMEDIATELY PULLED OFF AT THE FIRST AVAILABLE EXIT, WHICH WAS LUCKILY THE ONE FOR MY FATHER'S WORK. I DROVE TO HIS PLACE OF EMPLOYEMENT WHERE HE CAME OUT TO CHECK TO SEE IF MY WHEELS/TIRES WERE OK. HE FOUND THAT ALL LUG NUTS ON ALL FOUR TIRES HADN'T BEEN PROPERLY TIGHTENED AND WERE ONLY "FINGER TIGHTENED." ONCE HE WAS SURE TO PROPERLY TIGHTEN ALL LUG NUTS I LEFT AND RETURNED TO THE HIGHWAY TO GET TO MY APPOINTMENT. THE STEERING WHEEL WAS NO LONGER SHAKING, AND WHILE IT CONTINUED TO PULL SLIGHTLY, IT WAS NOWHERE AS SEVERE AS IT WAS PRIOR TO THE LUG NUTS BEING TIGHTENED. MAJORITY OF DRIVING WAS HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015133August 14, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING IN REVERSE, THE BRAKE PEDAL WAS APPLIED BUT IT FAILED TO RESPOND. THE CONTACT CALLED A LOCAL DEALER: NORTH BRANCH CHEVROLET LOCATED AT 38420 TANGER DR NORTH BRANCH MN 55056. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE # 8-316800 BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014994August 14, 2017
SERVICE BRAKES
A LOSS OF BRAKING ASSISTANCE WILL REQUIRE EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP, INCREASING THE RISK OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014801August 12, 2017
ENGINE, VEHICLE SPEED CONTROL, STEERING
CHEVROLET CRUZE 2012 DELAYED STEERING WHEN TURNING, THEN SLUGGISH WOULD NOT GO PAST FIRST GEAR. I WAS DRIVING ON CITY STREET NOTICED DIFFICULTY TURNING AND SLOWNESS SO STOPPED AT NEAREST GAS STATION. GOT VEHICLE TOWED TO DEALER AND DIAGNOSED WITH TRANSMISSION FAILURE. THIS WAS SUDDEN, ALWAYS KEPT UP WITH REGULAR MAINTENANCE, OIL CHANGES & TUNE UPS! THIS SHOULD NOT HAPPEN TO A CAR BARELY 5 YEARS OLD CAR AND WELL MAINTAINED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014578August 11, 2017
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 50 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014153August 10, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. WHILE THE VEHICLE WAS STATIONARY, IT CAUGHT FIRE. WHILE DRIVING VARIOUS LOW SPEEDS, THE AIR CONDITIONER SHUT OFF WITHOUT WARNING. WHEN THE CONTACT TURNED THE AIR CONDITIONER BACK ON, SMOKE ENTERED INTO THE CABIN. THE CONTACT TURNED OFF THE VEHICLE AND OPENED THE HOOD, BUT THERE WAS NO SMOKE. UPON CLOSING THE HOOD, THE CABIN OF THE VEHICLE COMPLETELY FILLED WITH SMOKE AND THE CONTACT NOTICED A FLAME THAT IGNITED UNDER THE DASHBOARD TO THE RIGHT OF THE ACCELERATOR PEDAL. THE CONTACT CALLED THE POLICE AND FILED A POLICE REPORT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE INTERIOR OF THE VEHICLE WAS DESTROYED. XCHANGE LEASING, AN UBER COMPANY, WAS CONTACTED ABOUT THE FIRE AND REFERRED THE CONTACT TO HER INSURANCE COMPANY. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REQUESTED THAT THE VEHICLE BE INSPECTED BY A THIRD PARTY. THE FAILURE MILEAGE WAS 27,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11014224August 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I HAVE TAKEN MY CAR IN WITH THE CHECK ENGINE LIGHT. THEY SAID IT WAS DUE TO A OIL CAP. I CALLED AND THEY INFORMED ME THAT THEY COULD NOT FIND ANYTHING WRONG. SINCE THEN THE ENGINE LIGHT HAS BEEN ON AND OFF AND NOW THE TRACTION CONTROL LIGHT IS ON AND THE ENGINE REVS VERY HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014495August 10, 2017
POWER TRAIN
THE TRANSMISSION IS SHIFTING HARSHLY AND IN REGULAR SOMETIMES IT WILL INCREASE THE RPMS TO FIVE OR SIX THOUSAND RPMS BEFORE IT WILL DECIDE TO SHIFT OFF TO THE NEXT YEAR THIS USUALLY OCCURS WITHIN THE FIRST AND SECOND GEAR IN STOP-AND-GO TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013905August 9, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE CAR HAS A BURNING ELECTRICAL SMELL. SOMETIMES WE CAN SMELL THE ODOR IN THE CABIN, BUT MOSTLY COMING FROM THE ENGINE AFTER WE HAVE FINISHED DRIVING THE CAR AND WALK AROUND THE FRONT OF THE CAR. THE ODOR HAS BEEN PRESENT SINCE WE PURCHASED THE CAR IN NOVEMBER 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013963August 9, 2017
SEAT BELTS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH AND DEPRESSING THE BRAKE PEDAL APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING EASTBOUND. THE VEHICLE WAS LAUNCHED OVER THE MEDIAN WESTBOUND LANE AND LANDED IN A DITCH. THE SEAT BELT FAILED TO RETRACT AND CAUSED THE CONTACT TO SUSTAIN HEAD INJURIES AND BRUISES. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS PUSHED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11014008August 9, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE PULLING INTO THE DRIVEWAY, STRONG FUMES EMITTED INSIDE THE VEHICLE AND WITHIN THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONER AND THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED, AND SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF THE VEHICLE AND SHE AND A CHILD PASSENGER EXITED THE VEHICLE. THE DEALER (GORDON CHEVROLET, 6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377) WAS NOTIFIED OF THE FAILURE AND ASKED THE CONTACT TO HAVE ROADSIDE ASSISTANCE TOW THE VEHICLE TO THEM FOR DIAGNOSTIC TESINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,148.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013367August 7, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE CONTACT AND OTHERS BEGAN TO SMELL A BURNING ODOR OUTSIDE THE CHURCH BUILDING. WHEN THEY EXITED THE CHURCH, THE SMELL INTENSIFIED. FLAMES EMERGED FROM THE REAR SEAT AND THE VEHICLE WAS FILLED WITH SMOKE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, WHICH HAD ALREADY SPREAD TO THE NEXT VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013410August 7, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, THE CONTACT FOUND THAT THE FUEL GAUGE DISPLAYED THE INCORRECT FUEL INFORMATION. THE CONTACT RAN OUT OF FUEL TWICE DUE TO THE ISSUE. THE CONTACT STATED THAT IT TOOK 48 HOURS BEFORE THE GAUGE WAS ACCURATE. THE VEHICLE WAS TAKEN TO WEST HERR CHEVROLET OF WILLIAMSVILLE (LOCATED AT 8040 TRANSIT RD, WILLIAMSVILLE, NY 14221 (716) 406-6151) WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THE VEHICLE NEEDED FUEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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