Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11023414September 14, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE VEHICLE FAILED TO SLOW DOWN AND THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER SWITCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023518September 14, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR SLOW TO CRANK, CHECK POWER STEERING COMES ON OR CHECK ANTI THEFT SYSTEM OCCASIONALLY. SOMETIMES THE WIPERS, EMERGENCY LIGHTS OR TRUNK POPS OPEN. NO ON CAN GIVE ME AN ANSWER AS TO WHAT THE HECK IS GOING ON WITH MY 2012 CRUZ. THIS HAPPENS WHILE THE CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023028September 13, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE HAS BEEN POPPING UP SERVICE STABIL TRAK - HOWEVER DEALERSHIP AND ONSTAR HAS RAN DIAGNOSTICS NO CODES POPULATE- HAVE EXPERIENCE RADIO SHUTTING OFF AND LOSING CONTROL OF VEHICLE - THERE HAS BEEN SEVERAL ARTICLES ABOUT THIS ISSUE WITH 2011-2015 CHEVY CRUZE. AFRAID WHATEVER THIS ISSUE IS WILL CAUSE HARM TO OTHER PEOPLE THIS IS NOT A SINGLE PERSON ISSUE EVERYONE WITH THIS MODEL IS COMPLAINING ABOUT THE SERVICE STABIL TRAK THIS NEEDS TO BE LOOK INTO. DRIVING IN MOTION TURNING CORNER LOSING CONTROL OF STEERING FOR A BRIEF SECOND - POWER RADIOS SHUTTING OFF AND DASHBOARD BLINKS WITH ALL LIGHTS. THIS CAR IS AT 67K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022511September 10, 2017
STEERING
MY WIFE AND I ARE DRIVING HOME FROM WORK AND ON EVERY LEFT TURN WE MAKE THE STEERING LOCKS UP AND THE STABILITY TRACK LIGHT COMES ON AND ALL POWER GOES OFF FOR A BRIEF MOMENT. I LOSE TOTAL CONTROL OF VEHICLE AND HAVE TO SLAM ON BREAKS TO KEEP FROM SWERVING INTO OTHER LANES. THIS IS NOT A HEALTHY LOOK. THIS HAPPENED 9/7/17. I AM AFRAID TO DRIVE MY VEHICLE CAUSE IN FEAR OF HURTING SOMEONE. I AM A LYFT DRIVER AND CANNOT TAKE A CHANCE OF GETTING A CUSTOMER HURT. THIS PROBLEM REALLY NEEDS TO BE FIXED. I HAVE HAD MY CAR FOR A YEAR AND 4 DAYS AND SHOULD NOT BE GOING THROUGH THESE PROBLEMS. I AM DRIVING A 2014 CHEVY CRUZE. THIS IS A VERY HAZARDOUS PROBLEM AND COULD REALLY GET SOMEONE HURT THIS NEEDS TO BE RECTIFIED BY CHEVY. MY WIFE AND I WERE TRAVELING ON PRESTON RD TO HWY 380 TRAVELING FROM PLANO TO AUBREY TX. WHEN THIS INCIDENT OCCURRED WITH US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022521September 10, 2017
ENGINE, UNKNOWN OR OTHER
I PARKED MY CAR IN A PARKING LOT TO GO INTO A STORE AND WHEN I CAME BACK IMMEDIATELY AFTER I STARTED IT UNDER THE HOOD THERE WAS A LOT OF SMOKE EVEN AFTER I TURNED IT OFF THERE WAS STILL SMOKE EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022549September 10, 2017
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
WHILE DRIVING MY 2015 CHEVROLET CRUZE LT THE RADIO SHUT OFF, LIGHTS FLICKERED, SERVICE ENGINE LIGHT CAME ON, AND OTHER WARNING LIGHTS TEMPORARILY FLICKERED ON AND OFF FOR A FEW SECONDS BEFORE RETURNING BACK TO NORMAL. THIS HAPPENS MULTIPLE TIMES DAILY OFTEN INVOLVING THE POWER STEERING. WHILE TURNING THE VEHICLE, THE RADIO WILL SHUT OFF, LIGHTS WILL FLICKER, AND POWER STEERING WILL COMPLETELY SHUT OFF CAUSING THE STEERING WHEEL TO JERK WHILE IN THE TURNING PROCESSES. THE CAR HAS TROUBLE STARTING OFTEN AND SOMETIMES WILL NOT START. THE BATTERY HAS BEEN TESTED AND IS FINE AS WELL AS THE ALTERNATOR. SOMETIMES THE RADIO WILL SHUT OFF AND NOT COME BACK ON UNTIL THE NEXT DAY EVEN AFTER RESTARTING THE VEHICLE. THE LARGEST AND MOST DANGEROUS ISSUE I HAVE HAD WITH MY VEHICLE IS THE STEERING WHEEL LOCKING UP WHILE TURNING. THE VEHICLE WOULDN'T START ON ONE OCCASION OR EVEN ATTEMPT TO START AND THE KEY WAS LOCKED IN THE IGNITION FOR ABOUT 30 MINUTES BEFORE FINALLY THE LIGHTS ALL CAME BACK ON IN THE CAR AND IT STARTED BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022463September 9, 2017
FUEL/PROPULSION SYSTEM
IT HASATATES WHEN EXELORATING AND DASS LIGHTS GO LIGHT AND DEM FOR NO REZEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022144September 7, 2017
ENGINE, POWER TRAIN
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021320September 4, 2017
VISIBILITY/WIPER
DRIVER WINDSHIELD WIPER JUST STOP WORKING WHILE DRIVING ON HIGHWAY IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021225September 2, 2017
POWER TRAIN
VALVE COVER REPLACEMENT - MY CAR HAS HAD VARIOUS CODES GOING FOR MONTHS. THESE VARIOUS CODES ALL POINT TO AN EMISSIONS LEAK FROM THE VALVE COVER AND NOW I HAVE TO REPLACE THIS AND IT IS ONE ENTIRE UNIT. I SEE MANY COMPLAINTS ABOUT THESE SPRINGS AND VALVE COVERS. IF CHEVROLET KNEW IT WAS A PROBLEM, WHY WOULDN'T THEY RECALL THESE AND FIX THIS BEFORE MAKING A SINGLE MOM LIKE ME WHOSE TRYING TO GO BACK TO SCHOOL, PAY FOR THIS! I HAVE TO WORRY ABOUT PULLING OUT IN FRONT SOMEONE AND THE CAR STALLING AND RISKING MY AND MY CHILDREN'S LIVES ALL BECAUSE CHEVY USED A CHEAP, POORLY DESIGNED PART FOR THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021012September 1, 2017
ENGINE
ENGINE COOLANT THERMOSTAT SENSORS. I HAVE REPLACED IT TWICE IN 2 MONTHS. I HAVE FOUND NOTHING BUT PROBLEMS OF THE SAME SORT ALL OVER THE INTERNET WITH MANY MODEL YEARS OF THE CAR I HAVE. THINGS JUST DON'T GO BAD THAT SOON UNLESS THERE IS A SIGNIFICANT ELECTRICAL OR ENGINE ISSUE. I SEE NO RECALLS FOR MY YEAR ON ANYTHING AND I FIND IT HARD 1 YEAR MODEL HAS NO RECALL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020703August 30, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
IN PARK AT RANDOM TIMES THE SERVICE TRACTION CONTROL AND SERVICE STABILITRAK LIGHT WILL COME ON. THE CAR IS REAL SLUGGISH AT TAKE OF, I CAN NOT LEAVE A STOP SIGN WITH A CAR ANY LESS THAN 40-50 CAR LINKS AWAY WITHOUT FEAR OF GETTING HIT. WHEN THE SPEED FINALLY STARTS TO PICK UP IT SHIFTS ROUGH AT TIMES. THE CAR ALSO FEELS LIKE IT IS JUMPING WHEN IN DRIVE AND HOLDING THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020288August 29, 2017
SERVICE BRAKES
THE BRAKE PEDAL IN MY CRUZE WILL NOT LET YOU PUSH IT DOWN. IT FEELS THAT THERE IS SOMETHING BLOCKING IT WHICH WILL NOT ALLOW YOU TO BRAKE WHEN NEEDED. THE FIRST TIME THIS HAPPENED WAS IN 2015 IN WHICH WE LEARNED OF A RECALL (13V360000) FOR THE MICROSWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY. WE TOOK IT TO A CHEVROLET DEALERSHIP & WAS TOLD THE SWITCH WAS REPLACED. IN 2016 THE SAME THING HAPPENED, WHILE ACCELERATING SOMEONE PULLED OUT IN FRONT OF ME & WHEN I WENT TO STOP THERE WAS NO BRAKES BECAUSE THE PEDAL WOULD NOT PUSH. NO ACCIDENT OCCURRED AS I WAS ABLE TO AVOID THE OTHER VEHICLE. TOOK THE CAR BACK TO DEALERSHIP WHERE NO ONE THERE WAS ABLE TO GET IT TO HAPPEN AGAIN SO THEREFORE WAS TOLD NOTHING WAS WRONG, BUT I DIDNT PUSH THE BRAKES HARD ENOUGH IN JULY 2017, WHILE BACKING OUT OF A PARKING SPOT, WENT TO STOP TO PUT THE CAR INTO DRIVE, THERE WAS AGAIN NO BRAKES. WE TOOK THE VEHICLE BACK AGAIN TO THE DEALERSHIP BECAUSE ONCE AGAIN THE BRAKES WERE NOT WORKING & THE BRAKE PEDAL HAD TO BE STOMPED ON TO GET IT TO EVEN MOVE A LITTLE BIT. WAS TOLD THAT THE MASTER CYLINDER HAD GONE OUT IN THE CAR AND THAT THE BRAKE BOOSTER MAY ALSO NEED TO BE REPLACED AS WELL. WE THEN HAD THE MASTER CYLINDER REPLACED. THAT DID NOT FIX THE PROBLEM. SO THEN WE HAD THE BRAKE BOOSTER REPLACED. WE PICKED UP THE VEHICLE ONLY TO FIND OUT WHEN ACCELERATING BUT NEED TO STOP THERE IS AGAIN NO BRAKES. THE CAR IS BACK AT THE DEALERSHIP WHO IS NOW STATING THAT IT COULD POSSIBLY BE THE BREAK BOOSTER CHECK VALUE BUT ARE NOT 100% SURE THAT THIS WILL FIX THE PROBLEM BUT DID STATE THAT IF THE ORIGINAL RECALL HAD BEEN DONE THAT WE WOULD NOT BE HAVING ANY OF THE PROBLEMS WE ARE HAVING NOW. I INFORMED THEM THAT THE RECALL WAS DONE AT ANOTHER CHEVY DEALERSHIP. SO AFTER ALMOST 2 YEARS $2,500 LATER WE STILL HAVE A VEHICLE WITHOUT BREAKS WE ARE UNABLE TO DRIVE THAT IS IN THE SHOP ONCE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020416August 29, 2017
STRUCTURE:BODY
THE CHROME COVERING OVER MY INTERIOR DOOR HANDLES STARTED PEELING BACK. I NOTICED THIS WHEN I WENT TO OPEN MY DRIVERS SIDE FRONT DOOR AND THE SHARP PLATING SLICED MY FINGER OPEN. AFTER DOING SOME RESEARCH ONLINE THIS SEEMS TO BE A COMMON PROBLEM, AND TO ME A SAFETY CONCERN. AT LEAST IT WAS MY FINGER SLICED OPEN RATHER THAN ONE OF MY CHILDREN'S.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11020084August 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN I TRY AND START MY CAR SOMETIME IT STALLS LIKE IT DOESN'T WANT TO CRANK UP AND WHEN I FINALLY DO GET IT CRANK THE EMERGENCY LIGHTS FLASH, POWER STEERING COMES ON THE SCREEN AND THEN WINDSHIELD WIPERS COME ON. I HAD THIS PROBLEM PREVIOUS A COUPLE MONTHS AGAIN TO WHERE WHEN I CRANK IT THE TRUNK CAME OPEN AND THE STABILITAK AND JERK AND OTHER THINGS WOULD POP UP. THEY PUT IT ON THE MACHINE AND IT SAID IT WAS MISFIRES SO I WENT AND GOT IT FIXED NOW IT'S HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019945August 27, 2017
ENGINE
MY CAR WILL NOT GO INTO REVERSE AND HESITATED TO GIVE GAS AND NOW MY CAR WON'T GO INTO ANY GEAR , I CURRENTLY SEE ONLINE OTHER PPL WITH THIS CAR THAT HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019853August 26, 2017
SERVICE BRAKES, EXTERIOR LIGHTING
THE REAR CENTER BRAKE LIGHT STAYS LITE EVEN AFTER TAKING FOOT COMPLETELY OFF THE BRAKE PEDAL. I HAVE TO MANUALLY WITH MY FOOT LIFT /PUSH UP THE BRAKE PEDAL LIGHTLY IN ORDER TO HAVE THE BRAKE LIGHT TURN OFF. THIS HAPPENS VERY FREQUENTLY WHEN DRIVING IN HEAVY STOP AND GO TRAFFIC ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019902August 26, 2017
UNKNOWN OR OTHER
WHEN THE AIR IS ON THERE IS PART OF THE ENGINE THAT SQUEAKS/WHISTLES. IT CONCERNS ME WITH DRIVING. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS AND THEY CAN NOT FIND ANYTHING WRONG WITH IT. IT IS VERY ANNOYING AND WOULD LOVE TO KNOW WHAT IS WRONG WITH MY BRAND NEW CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019569August 25, 2017
ENGINE
OUR 2015 CHEVROLET CRUZE STARTED IDLING AT HIGH RPMS, HAD TROUBLE SHIFTING AND THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT IN AND WAS TOLD COULDN'T FIND THE PROBLEM SO THEY RESET THE CODE. IT STARTED AGAIN AFTER ABOUT TWO WEEKS SO WE TOOK IT TO AN INDEPENDENT MECHANIC SHOP. THEY SAID IT WAS THE PCV VALVE AND THAT THEY HAVE SEEN A LOT OF CRUZE' WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019612August 25, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2011 CHEVY CRUZE TRANSMISSION PROBLEM. OCCASIONAL HESITATION ACCELERATING, CLUNKING JERKING TRANSITIONING THROUGH GEARS ACCELERATING OR SLOWING DOWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. TRIED TO ACCELERATE ON HIGHWAY AND CAR TOOK A LONG WHILE TO GET UP TO SPEED WHILE OTHER CARS BEHIND ME WERE HONKING HORNS FOR ME TO SPEED UP. DEALER SAYS ALL IS FINE AND THAT'S JUST HOW THE TRANSMISSION AND TURBO ENGINE IS! CAN NEVER DUPLICATE THIS PROBLEM. NOW NO LONGER UNDER WARRANTY, THE DEALER IS WILLING TO KEEP THE CAR FOR A LONGER PERIOD. GM SAYS IT WOULD "SEE" WHAT THEY COULD DO AFTER THE DEALER PHYSICALLY INSPECTS THE TRANSMISSION AT MY COST. THE DEALER CHARGES $145. PER HR. LABOR RATE!! I WENT TO ANOTHER MECHANIC AND HAD THEM CHANGE THE TRANSMISSION FLUID BECAUSE THE DEALER SAID THE FLUID DOESN'T NEED AND HE SAID IT WAS BLACK! HAD IT CHANGED AFTER I READ COMPLAINTS ON CARCOMPLAINTS.COM. I AM JUST AFRAID THAT IT WILL QUIT ON ME WHILE TRAVELING AT HIGH SPEED! I CAN'T AFFORD TO SPEND MONEY ON A NEW TRANS IF I WILL CONTINUE TO HAVE THE SAME PROBLEMS. GM SHOULD HAVE A FULL RECALL ON THE 2011 CRUZE. THE CAR HAD ONLY 29,000 MI. ON IT THE FIRST TIME I COMPLAINED AND NOW IT HAS 69,000 AND THE PROBLEM MANIFESTS ITSELF A LITTLE MORE FREQUENTLY BUT NOT ON A WEEKLY BASIS. I AM AT MY WITS END AND THE PROBLEM IS NOT IN MY HEAD. PEOPLE ARE IN DANGER AND GM ISN'T "OWNING" THIS PROBLEM. EXTREMELY DISAPPOINTED. I'VE MAINTAINED THIS VEHICLE FAITHFULLY WITH OIL CHANGES, ETC. SINCE DAY ONE...RESPONDED TO ALL RECALLS. NOT GOING TO DEALER AGAIN. ALWAYS HAVE SOMETHING TO REPAIR OR REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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