Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11053655December 9, 2017
UNKNOWN OR OTHER
NOTICED I WAS LOSING COOLANT RAPIDLY, FULL TANK WITHIN 1-2 DAYS, ONLY DRIVING ABOUT 7 MILES TO WORK AND BACK. . TOOK TO DEALERSHIP (WHERE PURCHASED) AND THEY DETERMINED ENGINE COOLANT LEAKING FROM FAULTY WATER PUMP. THOUGHT THE ISSUE WOULD BE COVERED BY GM EXTENDED WARRANTY BECAUSE ALREADY EXISTING SPECIAL COVERAGE BULLETIN 14371A, EXISTED FOR THIS ISSUE IN 1.4L ENGINE, ...BUT NOT FOR THE 1.8L ENGINE, WHICH IS WHAT I OWN. THE WATER PUMP IN THE 1.4L IS THE EXACT SAME PART IN THE 1.8L ENGINE, SO I'M LEAD TO BELIEVE THAT THE WATER PUMP IN MY VEHICLE SHOULD HAVE BEEN COVERED DUE TO IT BEING A FAULTY PART, IN GENERAL. WATER PUMP WAS REPLACED AND HAVE EXPERIENCED NO MORE LEAKAGE. I AM UNABLE TO ATTACH THE SERVICE INVOICE FROM MCKINLEYVILLE CHEVROLET AND BUICK, BUT CAN PROVIDE HARD COPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052776December 6, 2017
ENGINE
AFTER DRIVING FOR A WHILE LIKE 8 TO 10 MILES STOPPING FOR A LITTLE WHILE AT A DRIVE THROW AND THE CAR FAN CAME ON AND THE CAR TEMPERATURE GAGE ISN'T EVEN HALF WAY ON THE GAGE AND THE FAN COMES ON. THE CAR HEATER IS BLOWING COOL AIR INSTEAD OF HEAT BUT WHEN DRIVING OR RAMEN THE ENGINE A LITTLE HEAT STARTS WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052613December 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING AT 30 MPH, THE VEHICLE MADE A LOUD NOISE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIDAS, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND UNABLE TO PROVIDE ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052229December 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052363December 4, 2017
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING LESS THAN 40 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL LOCKED. AS A RESULT OF THE STEERING WHEEL LOCKING, THE VEHICLE EVENTUALLY SHUT OFF AND THE CONTACT HAD TO WAIT A WHILE FOR THE VEHICLE TO RESTART. WHEN THE STEERING WHEEL LOCKED, IT ALSO CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE FH DAILEY CHEVROLET DEALER (800 DAVIS ST, SAN LEANDRO, CA), BUT THE DIAGNOSIS WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051703December 1, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE DRIVING MY CAR WOULD NOT ACCELERATE. THE CAR WILL NOT MOVE WHEN CHANGING GEARS. I TOOK THE CAR TO THE DEALERSHIP BECAUSE THE CHECK ENGINE LIGHT AND STABILIK SERVICE LIGHT CAME ON. THE MECHANIC DIAGNOSED THE CAR AND REPLACED A CONNECTOR. NOW, THE CAR GEARS DON'T WORK. MISDIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051786December 1, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING, THE CONTACT ATTEMPTED TO DEFROST THE FRONT WINDSHIELD.; HOWEVER, THE WINDSHIELD WIPERS BECAME INOPERABLE AND MALFUNCTIONED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051810December 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING, THE VEHICLE OVERHEATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE SHUT DOWN AND WAS TOWED TO CHAMPION CHEVROLET CADILLAC (36006 BRISTOL HWY, JOHNSON CITY, TN 37601) WHERE IT WAS DIAGNOSED THAT HEAD GASKET NEEDED TO BE REPLACED. IT WOULD COST AN ADDITIONAL $500 FOR ADDITIONAL DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 8-356-5888446. THE MANUFACTURER STATED THAT THE WATER PUMP WAS REPLACED IN 2014 AND REFERRED THE CONTACT TO NHTSA. NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057608November 30, 2017
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
I AM WRITING ASKING FOR YOU TO LOOK INTO WHAT I CALL ENDANGERING TO MOTORIST IN OUR STATE, MORE SO OF A DANGER TO ME. I AM FORCED TO DRIVE W/ SOMETHING CONNECTED TO MY BODY, VEHICLE, OR ANYTHING THEY CAN POSSIBLY CONNECT TO A TOOL UTILIZED BY OUR LAW ENFORCEMENT AGENCIES. THE TOOL IS USED TO DO UNDERCOVER WORK/INVESTIGATIONS WHICH I WAS TOLD IT'S USED BY SPECIAL INVESTIGATIONS FOR THE POLICE DEPARTMENT. AS I AM DRIVING, I HAVE TO TELL THEM WHILE DRIVING NOT TO PUT THAT ON MY CAR, MOVE THAT OFF MY BRAKES (WHICH SOMETIMES MY VEHICLE WOULDN'T STOP I HAD TO PRESS DOWN ALL THE WAY TO THE FLOOR FOR IT TO STOP AND MY BRAKES AREN'T BAD, THEY EVEN HAVE SOMETHING SETUP TO WHEN I AM BREAKING, SLOWING DOWN AND ABOUT TO TURN THAT IT LOCKS UP MY BREAKS AND CAUSES THE CARE TO DO SOMETHING LIKE A JERK THING OR INSTANT STOP, THEY HAVE MOVED IT TO THE BACK OF MY CAR WHICH MOVES THE OPPOSITE WAY MY VEHICLE IS BEING STEERED AND IT SPINS OUT ONLY ON ONE TIRE). THEY HAVE CREATED AN ILLEGAL SETUP WHICH HAS DAMAGED MY VEHICLE THAT'S BEING REPAIRED TODAY. WHEN DRIVING THEY PLACE IT MY BRAKES WHICH SOMETIMES DON'T STOP, THEY HAVE OTHERS DRIVING AT THE SAME TIME AS I AM AND IT EFFECTS THE DRIVING OF OTHERS, THEY MOVE MY VEHICLE WHICH IS STEERED THE OPPOSITE DIRECTION I AM CONTROLLING IT, IT CAN CAUSE YOU TO CRASH, IT'S HUGE DISTRACTION. THE OTHER MOTORIST ON THE ROAD AS I AM HAVE TRIED HELPING SOME HAVE ADMITTED TO DRIVING W/ THIS CONNECTED TO THEM PURPOSELY AND ARE TO INTENTIONALLY CAUSE AN ACCIDENT, THEY SAID IT'S A "GAME". WITH THE HELP OF SOME FROM THE LITTLE ROCK POLICE DEPARTMENT, AND FBI THEY ARE GIVEN THE WHERE ABOUT OF CERTAIN INDIVIDUALS AND THEY ARE TO CAUSE AN ACCIDENT. THE SETUP ALONE CAN CAUSE YOU TO CRASH. I HAVE MOTORIST WHO SPOKE UP AND TRIED HELPING ME AS I AM ON THE HIGHWAY AND THOSE WHO ARE CONTROLLING IT, WHICH ARE INDIVIDUALS WHO WORK FOR OUR LOCAL LAW ENFORCEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051511November 30, 2017
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DEALER (BRYNER CHEVROLET 1750 THE FAIRWAY, JENKINTOWN, PA 19046) FOR REPAIRS BUT THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051243November 29, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY CAR HAS RECENTLY STARTED TO HAVE THE RADIO TO TURN ON AND OFF RANDOMLY. SOMETIMES MORE SO WHEN I PUSH MY BRAKES. ALSO OCCASIONALLY GET A SERVICE STABILLTRAK WARNING THAT FLASHES AND GOES AWAY. FROM WHAT I CAN READ ONLINE, OTHERS HAVE THIS PROBLEM WITH NO SOLUTION. SOME SITUATIONS HAVE GOTTEN BAD AND I WANT TO AVOID THAT AT ALL COSTS AND GET THIS FIXED, OR FIGURE OUT IF I HAVE TO TRADE IT IN AND GET A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050987November 28, 2017
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THIS CAR HAS HAD ISSUES SINCE WE PURCHASED IT BRAND NEW IN 2012. DOES NOT ACCELERATE WHEN MERGING ON FREEWAY OR TRYING TO PICK UP SPEED. IT PUTS THE DRIVER AT A VERY HIGH RISK OF AN ACCIDENT. THIS CAR WAS PURCHASED FOR MY DAUGHTER TO ATTEND COLLEGE AND SHE FEELS VERY UNSAFE. WE HAVE HAD TO HAVE IT TOWED AND TAKEN INTO SHOP SEVERAL TIME FOR CHECK ENGINE LIGHT AND LOUD SHAKING NOISE. THIS CAR HAS BEEN NOTHING BUT A NIGHTMARE AND SEEM TO THINK BASED ON REVIEWS THAT THESE CARS FALL INTO THE LEMON CATEGORY. WE WILL BE TAKING IT TO A VERY RELIABLE MECHANIC THIS WEEK AND WILL WAIT TO SEE WHAT THEY FIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051068November 28, 2017
UNKNOWN OR OTHER
ENGINE COOLANT LEAKED FROM THE WATER PUMP WHILE DRIVING. THE PUMP LEAKED, LEADING TO A DRIP OF COOLANT ONTO THE ENGINE AND ONTO THE GROUND. OVER TIME, THE LOSS OF COOLANT REDUCED COOLING PERFORMANCE AND EVENTUALLY LEAD TO ENGINE OVERHEATING. THE 'SERVICE ENGINE' INDICATOR LIGHT CAME ON, AN 'ENGINE HOT, AC OFF' MESSAGE APPEARED, A CHIME THEN THE ENGINE POWER REDUCED. THIS COVERAGE SHOULD HAVE BEEN COVERED BY GM SERVICE BULLETIN 14371A BUT WE ARE BEING DENIED REIMBURSEMENT BECAUSE THE VIN NUMBER IS NOT LISTED AS DEFECTIVE. I AM SEEKING REIMBURSEMENT APPROVAL SINCE THIS REPAIR WAS MADE BY A THIRD PARTY. AFTER SPEAKING WITH A GM REPRESENTATIVE, THEY SUGGESTED ESCALATING THIS ISSUE WITH NHTSA. THE GM CASE NUMBER IS 8-3599435878.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048625November 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO MORGAN PONTIAC (2295 AUTOPLEX DRIVE, BOSSIER, LA 71111) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TOWED BACK TO MORGAN PONTIAC WHERE IT WAS DIAGNOSED THAT THE RADIATOR CAP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048201November 24, 2017
AIR BAGS
TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE IN FRONT ABRUPTLY STOPPED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO BETTEN BAKER CHEVROLET BUICK DEALER LOCATED AT 930 O'MALLEY DR, COOPERSVILLE, MI 49404 WHERE THE AIR BAG FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,897.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11047909November 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISES TO THE NOSE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED, BUT THE CONTACT DID NOT KNOW WHERE THE VEHICLE WAS TAKEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11047643November 20, 2017
POWER TRAIN
I WAS DRIVING HOME ON A HIGHWAY DURING RUSH HOUR. THE TRAFFIC WAS VERY SLOW MOVING - ABOUT 10 MPH. AFTER SLOWING TO ALMOST A COMPLETE STOP, I PRESSED THE ACCELERATOR AND COULD NOT GET THE CAR OVER 3 MPH. I WAS ABLE TO GET OFF AN EXIT AND PULL OVER. WHEN I TURNED THE CAR OFF AND BACK ON AGAIN, THE CAR WOULD NOT MOVE FORWARD AT ALL - ONLY IN REVERSE. I HAD IT TOWED TO A MECHANIC, WHERE I FOUND OUT I HAVE FORWARD TRANSMISSION FAILURE - UNDER 89K MILES ON THE CAR AND A 2011!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047337November 19, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN THE IGNITION. BATTERY IS NOT DEAD. IF THE KEY IS TURNED FAST YOU MAY REMOVE IT FROM THE TUMBLER BUT IF IT IS TURN TOWARDS THE OFF POSITION SLOWLY THE LOCKING MECHANISM RETURNS TO THE RETRACTED STAGE AND WON'T ALLOW THE KEY TO BE REMOVED. I CAN MANUALLY REMOVE THE KEY BY PULLING THE LOCK MECHANISM FORWARD WHILE TURNING THE KEY TO THE OFF POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047344November 19, 2017
ELECTRONIC STABILITY CONTROL (ESC)
THE CAR IS ONLY A COUPLE MONTHS OLD AND THE STABILITRAK SYSTEM LIGHT CAME ON ASKING ME TO SERVICE IT IM TAKING TO THE DEALERSHIP TOMMORROW. BUT IM SCARED TO DRIVE IT CAUSE ITSSWAYING LEFT TO RIGHT CAUSE OF THE STABILITRAK I GUESS BUT THIS DIDNT STRT HAPPENING UNTIL IT RAINED THE OTHER DAY AND EVERY TIME I TURN THE CAR ON THE THE LIGHTS DIM AND FLICKER AND ACTS LIKE IT WANTS TO CUT OFF N WHEN I DROP MY SPEED DOWN TO 40 IT ACTS LIKE IT WANTS TO CUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047124November 18, 2017
ENGINE
MY OIL FEED LINE MELTED AND NOW OIL IS EVERYWHERE. I'M CONFUSED ON WHY THEY WOULD MAKE SOMETHING OUT OF PLASTIC BUT HAVE HOT PRESSURIZED OIL FLOW THROUGH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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