Chevrolet Bolt EV Complaints

185 consumer complaints on file.

#11545631September 20, 2023
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2022 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 23V567000 (Air Bags, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544829September 15, 2023
STEERING, SUSPENSION
The contact owns a 2021 Chevrolet Bolt EV. The contact stated that while driving at an undisclosed speed, she was unable to keep the vehicle centered, and the vehicle was pulling either to the left or the right. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed that a front alignment was required. The vehicle received the front wheel alignment, but the failure reoccurred. The vehicle was taken back to the dealer two additional times, but a cause for the failure was not determined; but the vehicle received a second alignment. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear axle. The rear axle was replaced, but the failure continued. The manufacturer was notified of the failure and agreed to buy back the vehicle. The failure mileage was 691.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543576September 9, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
While waiting to make a left turn, the car lurched forward about a foot and went into park.It would not shift into any gear. A warning briefly showed up on drivers display which said DO NOT SHIFT UNTIL ???? RESETS. I turned car off but it immediately came back on automatically, and for twenty minutes I was in the intersection blocking traffic (police called to protect me from traffic). On drivers display a car symbol with exclamation point through the car was showing. After twenty minutes I turned it off again and it stayed off until I turned it on. The display of car with exclamation point was still showing. I could then shift into another gear and drive home less than a mile. When I checked car later car with exclamation point display was gone. Everything seemed. I was driving in one pedal mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542304September 2, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Complete transmission failure shortly after seeing "Service Transmission" message in 2022 Chevy Bolt EV Drivers Information Center. When message first appeared selected option to dismiss message and continued to drive as normal. After turning vehicle off and then back on the message appeared again and all attempts to change gear into neutral, reverse, or drive resulting in all doors unlocking and the vehicle shifting back into park. Was unable to put car in neutral and move vehicle off road therefore blocking traffic until a tow truck arrived 90 minutes later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541055August 27, 2023
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
- The car did not start and we were left stranded in an unsafe place. When I turned the car on I immediately saw and error saying "Conditions not correct for shift" and then it wouldn't turn back off - safety was at risk because it was super hot and my 5 year old with autism could not make it home in our own car - not taken to dealer however many reports on social media for the same issue. [XXX] -not yet however I have an appointment at the dealership to have it inspected later this week - zero issues or warnings before this happened INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539002August 16, 2023
ELECTRICAL SYSTEM
I believe the recall remedy gm n21345944 is not sufficient because it dies not monitor the system during the 80-100 % charge. It only allows ip to 80 which is not when it fails. Also it just gives an alert and does not shut down the battery which can allow the fure to happen. According to gm recall 212345940 a new battery was promised. I do not feel safe driving a car which has only been tested up to 80% range when that id not the failure mode. I want a new fixed battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537801August 10, 2023
ELECTRICAL SYSTEM
In nearly exactly the same fashion as Tesla, Chevrolet has reduced my battery range by 15-20% and they don't have any idea when or if they will restore what I've paid for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530025July 2, 2023
ELECTRICAL SYSTEM
My wife had just parked the vehicle in our garage and had plugged it into the charger. She walked to the back of the vehicle to open the rear hatch and as she was raising the hatch she felt an electrical shock up her arm, it was strong enough that she immediately came into the house holding her elbow. It couldn't have been static electricity, she was already in contact with the vehicle when the shock occurred, the humidity was very high as it had been raining, plus the vehicle should be grounded through the charging plug. I immediately went into the garage and unplugged the car. Tomorrow I'll plug the car back in and use my voltmeter to check for any voltage between the vehicle body and ground.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529983July 2, 2023
ELECTRICAL SYSTEM
Our car (2021 Chevy Bolt) has been under recall N212345940 since September 2021 for a battery that could catch fire if charged to full capacity. The GM recall stated "when parts are available, your Chevrolet dealer will replace the defective lithium ion battery modules in your vehicle with new lithium ion battery modules." For almost 2 years we've been worried, unable to park our car in a garage or charge to 100%. In the interim, when I spoke to a Chevy salesperson who tried to sell me a newer model year Bolt, they informed me that all the used cars on the lot had already had their batteries replaced. On June 14th I got an email stating: Recall Status: "Remedy Available Recall Number: N212345944 High Voltage Battery May Melt or Burn". I was extremely excited and took the car in last week. As I left I realized that they had NOT replaced the battery, instead they programmed in a diagnostic tool to try and identify defective battery cells over the next 6000 miles. The recall on my vehicle is now marked complete, even though nothing has changed! The car now won't allow full charging and there's still a danger of fire on a deeply discharged battery. I feel deeply betrayed by the bate and switch and that they've been allowed to call this recall completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529205June 27, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529180June 27, 2023
POWER TRAIN
While driving on the road, a sound came from under the car, and suddenly the car lost all propulsion power and was gliding on the road. The manufacturer told me the Manual Disconnect Lever was disconnected and Fuse was blown with no explanation on the root cause. After a few calls with the GM customer service, they explained to me "It happens", which to me it is unacceptable. This is a EV and fuse does not just randomly blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528981June 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I purchased a 2021 Bolt EV in mid-2021. I am disappointed in how GM handled the battery recall on my 2021 Chevrolet Bolt EV. In Sept 2021 I received notice of safety recall N212345940 stating that the "Parts to repair your vehicle are not currently available" and I should "Set your vehicle to a 90 percent state of charge limitation". I did so and I patiently waited for the parts to arrive. Parts availability for this recall was unacceptably slow. I waited for 22 months for these parts - all the while my vehicle State of Charge (SOC) is diminished to 90%. Then in June 2023 GM changed their policy on this recall. The previous recall was marked as “completed”, even though I never received an indication that the parts to repair my vehicle became available. Instead recall N212345944 was issued. This recall installs “advanced diagnostic software that will monitor battery performance and identify defective battery modules”. Effectively it limits the SOC to 80% for 6200 miles. If there is an issue detected then the battery modules will, supposedly, be replaced. I have my doubts that this software will ever report such an occurrence. This is an extremely disappointing resolution for the customer. Now my vehicle's capacity is further reduced to 80% SOC for, potentially, another 6200 miles. GM sold me a car, and I paid for a car, that has 100% SOC. Thus far I have not had full use of my car and I have been driving it for 2+ years. Where is my compensation for being stuck with this diminished usage? I want to claw back 20% of my purchase price. Very badly done. I am an unhappy customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526891June 13, 2023
UNKNOWN OR OTHER
The car can blow up and catch on fire due to excessive heat and humidity. Dealer is responsible for fixing it but it's been over 2 years and I want to end my lease early due to safety concerns. I have barely driven the car and kept it out of the garage (except for charging) but fire safety concerns are not being addressed by all Chevy dealers in Houston. No one can fix it and even if they did, it would take months so I want to turn it in to dealership and get someone to fix it so they can resell it safely. By driving and paying for this recall, I am at risk for death due to lithium battery explosion and no one is repairing it. Dealership notified of recall in Aug. 2021 and never contacted me about a solution, just told me to not charge it to 100% and keep it outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526465June 11, 2023
SERVICE BRAKES
Yes I almost got rear-ended three times in the last 3 weeks because the brake lights on the Chevy Bolt are below the bumper and the tail lights do not go on when you step on the brakes only the Collision lights and the turn signal lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526242June 9, 2023
EXTERIOR LIGHTING
The brake lighting only includes the upper light and the lower lights of the vehicle. The lights on the hatch do not light up when braking. Given that the upper light and lower lights are relatively small and hard to see from a close distance or in taller vehicles, this poses a significant risk for rear-ending from another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525328June 5, 2023
UNKNOWN OR OTHER
I purchased this car last year and now already General Motors has discontinued making them. Is there something wrong with car and why did they quit making them so soon? Is there a safety problem with my car? Is the battery a fire hazard? [XXX], [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523415May 23, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact stated that he was made aware that the VIN was included in NHTSA Campaign Number: 21V650000 (Electrical System) upon research; however, the dealer was contacted and confirmed that the parts were not yet available for recall repair. The contact was informed that parts were available at another location. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue by the dealer and the contact was informed that there was no response. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518745April 24, 2023
UNKNOWN OR OTHER
Backup camera keeps going out screen turns black
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518627April 24, 2023
UNKNOWN OR OTHER
The "High Voltage Battery May Melt or Burn" recall for my vehicle (2021 Bolt EV) still says "Remedy not yet available" 20 months after the recall was issued. This is unacceptable to not have a solution after this amount of time. Furthermore, Chevrolet is now misrepresenting the recall at their own website as "Incomplete", instead of the correct "Incomplete, Remedy not available" (at https://www.chevrolet.com/ownercenter/recalls?vin=<insert VIN> ). I recently took my vehicle to have it repaired and they only offered me the repair for another fire-causing recall (seatbelt pretensioner), I couldn't even select this recall for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517716April 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Not necessarily a failure or malfunction. When making right/left turns vehicle will accelerate for apparently no reason. Each time entering a parking lot or making a standard right/left turn. Each time this has happened during this acceleration it has almost caused a vehicle crash with another car in front or in another incident almost hit pedestrian. Found that the Rocker switch for Cruise control is being hit accidentally causing Cruise control to become activated causing the vehicle to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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