Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11727454March 27, 2026
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#11691294October 3, 2025
SERVICE BRAKES, STEERING, SUSPENSION
* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691299October 3, 2025
SERVICE BRAKES, ENGINE, STEERING
Addendum to Complaint Number 11691294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664703June 3, 2025
ENGINE
The contact owns a 2010 Cadillac SRX. The contact stated while driving approximately 40 MPH, there was smoke coming from the hood of the vehicle, and the vehicle became difficult to maneuver. The contact exited the vehicle and discovered that the engine compartment was on fire. No warning lights were illuminated prior to the fire. The vehicle was occupied during the fire; however, no injuries were sustained, and medical attention was not necessary. The contact stated that a Police and Fire Department report was filed. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 211,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11646216March 4, 2025
POWER TRAIN, UNKNOWN OR OTHER
Problem: My 2010 Cadillac SRX with 87,000 miles been having issues with downshifting , my vehicle would not shift to second or higher gear while driving and makes it very unsafe on the road. When this occurs I would try to pull over safely to park. My SRX would be drivable if shifted to park and then shift to drive or if i turn off the vehicle and re-start. I have been back and forth going to my mechanic( s). I was told possible TCM issues but no definite diagnosis. I have been reading a lot of 2010 SRX owners on Cadillac forums with exact similar issues and decided on making this official to report to NHTSA hoping it would open an investigation and figure out the defect on this type vehicle. My vehicle issue or problem started to become symptomatic around year 2021 and my SRX has around 63,000 miles on it. I keep up with the regular scheduled maintenance and upkeep, The SRX looks like new and would like to keep it longer as the rest of the vehicle is kept it's appearance and other parts well. I have reported this issue directly to the main contact number @Cadillac company and they told me my vehicle VIN is not included on the safety recall with shifting issues and offered me a $100.00 for repair coupon instead for future repairs. i have spent thousands of dollars fixing the unidentifiable issue whenever the engine light comes on and throws out a code but my downshifting problem continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626918November 22, 2024
EXTERIOR LIGHTING
Head Light Assembly - The dim lights are life threating. This is a know defect, and should have been part of a recall. A class action lawsuit was filed. GM loss, and replaced the head light assembly for the minimum amount of time ending in 2019. My car has 89,000 the dim lights have probably never been good. This should have been a total recall, instead, GM quit paying for headlight replacement in 2019. If you call GM/Cadillac 800-333-4223 they will tell you they quit because that was part of the settlement. Every head light assembly should have been replace, a total recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621519October 23, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605025July 29, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wires and tubing that was on top of the battery completely melted everything inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600281July 8, 2024
UNKNOWN OR OTHER
The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per NHTSA website: Manufacturer Recall NumberN212340980 NHTSA Recall Number21V473 Recall StatusRecall Incomplete Summary General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash. Safety Risk If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592940June 6, 2024
ENGINE
Engine locked up. Checked by 2 separate mechanic shops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580712April 2, 2024
EXTERIOR LIGHTING
I recently notice that I had very little light on the low beam of my headlights. Cannot see the road unless on high beam. Dealership said it is a problem that they have had with the SRX and have replaced so many 'headlight assembly's' that they now carry them in stock. Since you can't drive with the high beams on in traffic I feel this is a failure of the model and can only be fixed by replacement...quote of $1750.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577755March 16, 2024
AIR BAGS
Passenger seat airbag light stays on all the time. Part to replace is no longer avaliable according to local Cadillac dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577518March 15, 2024
SUSPENSION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576024March 7, 2024
ELECTRICAL SYSTEM, SEAT BELTS, EXTERIOR LIGHTING
The first things to go were the headlights, rearview camera & the seatbelt wouldn't fully retract. Then ALL the dash warning lights flashed like a Christmas tree; the radio, heat & AC settings changed on their own; & the navigation screen scrambled into pixels like a crashed computer screen! These issues went on sporadically for months. I was convinced the vehicle was possessed. It seemed things would act up when it rained, was damp or humid. After spending thousands, things got worse. My windows, sun roof & hatchback opened on their own & wouldn't close. I'd have to pull over, turn off the engine, wait a while & restart it like a reset, which was rarely successful the first time. I haven't opened my sunroof in over a year. I mentioned all of the above to the dealership mechanics during regular maintenance & repairs but they could never find the source of the problem, did what they could & said this model was notorious for having electrical issues. Then for weeks, I'd find my hatchback open every morning. I'd close it. Minutes later, it would open again & again & again. I stood there in disbelief. This became a neighborhood joke & was happening even more than I realized because my neighbors had been closing it whenever they saw it open. They thought the vehicle was possessed, as well. After the hatchback, they replaced the module. Shortly after that, I found a puddle on the driver's side floor. I didn't notice it right away because of the winter weather. I removed the floor mats to clean them & saw the puddle. Whatever they did must have rerouted the water & while sitting in the vehicle during a storm, I found one, which I filmed. The warning lights started again, but I don't want to spend thousands more on this vehicle. According to Carvana, it's only worth ~$2000. I've read that the sunroof leak is prevalent in the 2010 SRX & other models. Is there anything you can do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551220October 22, 2023
EXTERIOR LIGHTING
I had a headlight go out so I purchased new bulbs had both of them installed, low beams … and I still can’t see in the dark even after having my outside lamps detailed and cleaned. I have to drive with my high beams on in the dark. This needs to be a recall , something is not right with the lights on this vehicle. So Now I just try not to drive at night which is hard with the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546295September 25, 2023
AIR BAGS, ELECTRICAL SYSTEM
Was involved in a accident., side panel airbags deployed., shrapnel from airbags cuts and bruises on airs and shoulders. Also, driving car during summer with high temperatures cause electrical problems with dashboard system.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11539944August 21, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The cue screen will not work to raise up the screen to view there is no backup camera to view because of screen not popping up and or no sensors warnings working causing animals and, people or objects not to be seen when backing up. Also back lift gate will no close to latch down and lock, causing liftgate to open while operating the vehicle on open road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508618February 22, 2023
STEERING
this car was recalled for a power steering hose in 2010 yet just last week it blow a hole in the line cost over $500 to fix i've had muti car in the last 40 years and never had this happen some had over 325,000 miles i don't know if dealer still has part the recall was for the crimping of the hose for pressure line also my girlfriend had same type of problem on her 2008 impala hose failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506169February 8, 2023
ENGINE
The oil burned down from 6 quarts to 1.25 quarts with no leaks and no detection or warning and the engine seized. Needs a new engine, automobile turned off on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504222January 28, 2023
EXTERIOR LIGHTING
The headlights are very dim and I cannot drive this vehicle at night due to safety. This problem comes back after replacement of headlight assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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