Cadillac SRX Complaints

3,266 consumer complaints on file.

#11149756November 6, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE 2014 SRX ARE A DEATH TRAP WAITING TO HAPPEN. HEADLIGHTS ARE SO DIM YOU CAN'T SEE THE ROADWAY. IF GOING DOWN THE HIGHWAY OR ON STREETS. AND WHEN YOU MAKE TURNS ON A DARK STREET YOU ARE BLIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149536November 5, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE GOTTEN SO DIM IT IS HARD TO SEE AT NIGHT. IN ORDER TO GET DECENT VISIBILITY WE NEED TO DRIVE WITH HEADLIGHTS ON HIGH BEAM. IT IS BAD ENOUGH THAT I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT AT NIGHT. I CONTACTED THE CADILLAC DEALERSHIP AND WAS TOLD THERE WAS NO RECALL OR SERVICE ALERT FOR THAT PROBLEM EVEN THOUGH THEY HAD HEARD OF SIMILAR PROBLEMS. IT WILL ONLY BE A MATTER OF TIME BEFORE SOME IS KILLED OR HURT BECAUSE OF POOR VISIBILITY. IS THIS AN ISSUE FOR WHICH YOU ARE AWARE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145231November 4, 2018
UNKNOWN OR OTHER
2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? TERRIBLE SAFETY HAZARD. GOT NO SATISFACTION FROM DEALER OR CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145109November 3, 2018
EXTERIOR LIGHTING
I BOUGHT THIS VEHICLE USED IN MICHIGAN. IT WAS A VEHICLE FROM NEW YORK. THE HEADLIGHT ARE SO DIM I HAVE TO USE THE BRIGHTS AS MUCH AS I CAN WHILE DRIVING. I HAVE HAD THE LIGHTS CHANGED TWICE WITH NO CHANGE IN MY VISIBILITY OF THE ROAD AHEAD AND BESIDE ME. MAKING TURNS IS SCARY AND WHEN IT IS REALLY DARK OUTSIDE AND I HAVE TURN ON MY DIMS, I HAVE TO LOOK FOR THE WHITE LINE TO FOLLOW THE ROAD. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145126November 3, 2018
EXTERIOR LIGHTING
2012 CADILLAC SRX WITH ONLY 63332 MILES. BOTH HEADLIGHTS STARTED SWEATING MOISTURE INSIDE LENS. THIS STARTED AFTER I HAD TO START PARKING THE SRX OUTSIDE OVERNIGHT ABOUT 8 MONTHS AGO. THEN RIGHT HEADLIGHT WENT OUT. DEALER CHARGED $1561 PLUS INSTALLATION TO REPLACE. NOW I HAVE TO TRY AND DRY OUT THE MOISTURE EACH DAY ON THE LEFT LIGHT EVEN IF THE SRX IS NOT DRIVEN. VERY DISAPPOINTED IN MY FIRST CADILLAC. SHOULD BE MY LAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145131November 3, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS HAVE CONDENSATION AND ARE SO DIM I CAN'T DRIVE AT NIGHT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT'S ABOUT A $2000.00 REPAIR FOR A CAR THAT IS 4 YEARS OLD. THAT SEEMED RIDICULOUS SO MY HUSBAND AND I BEGAN SEARCHING AND FOUND THAT MANY SRX DRIVERS ARE HAVING THIS SAME ISSUE. I CAN SEE WHEN THE LIGHTS ARE ON HIGH BEAM BUT OTHERS FLASH ME BECAUSE THEY ARE TOO BRIGHT, WHEN I DRIVE ON LOW BEAM AT NIGHT PEOPLE PULL OUT IN FRONT OF ME AND I CAN BARELY SEE THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144942November 2, 2018
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AFTER DUSK, THE HEADLIGHTS WERE DIM AND WERE INSUFFICIENT FOR DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO ALL STAR AUTOPLEX (LOCATED AT 1216 E. PALESTINE AVENUE, PALESTINE, TX 75801) AND THE HEADLAMPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144829November 2, 2018
EXTERIOR LIGHTING
AM NOW CONSTANTLY DRIVING WITH THE HIGH BEAM LIGHTS ON AS I ALMOST STUCK A SMALL CHILD CROSSING THE STREET WHILE TRICK OR TREATING. THESE HEADLIGHTS ON LOW BEAM ARE A HAZARD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144720November 1, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ADEQUATE LIGHT WHILE DRIVING. ADDITIONALLY, THE HIGH BEAM HEADLIGHTS WERE USED FOR DRIVING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HERTRICH CHEVROLET OF SALISBURY (2531 N SALISBURY BLVD, SALISBURY, MD 21801 (443) 856-4025) WHERE IT WAS DIAGNOSED THAT THE SETTINGS NEEDED TO BE RESET AND BRIGHTER BULBS WERE INSTALLED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 94,148.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144808November 1, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHT TO DRIVE AT NIGHT. IN ORDER TO SEE THE ROAD MUST DRIVE WITH HEADLIGHTS ON HIGH BEAM. WHILE I WAS DRIVING RAN OFF OF ROAD WHILE PASSING AN ONCOMING CAR IN OTHER LANE BECAUSE I COULD NOT SEE ROAD. ALSO COULD NOT SEE TURN LANE FOR MAKING A LEFT TURN. TRAFFIC BEHIND ME WAS BACKED UP AND THEY BLEW THEIR HORN BECAUSE I WAS NOT IN THE TURN LANE. I COULD NOT SEE THE LINES FOR LEFT TURN LANE BECAUSE OF ON COMING TRAFFIC I COULD NOT USE MY HIGH BEAMS!!!! THIS HAS BEEN HAPPENING FOR A YEAR OR MORE BUT TONIGHT IT WAS VERY FRIGHTENING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144457October 31, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM AND HAVE BEEN SINCE THE VEHICLE WAS NEW IN JANUARY OF 2015. CONTACTED DEALER AND WAS INFORMED THIS WAS A COMMON PROBLEM WITH THE SRX FOR WHICH THERE WAS NO FIX. ON MY THIRD SET OF AFTERMARKET HALOGEN BULBS WITH ONLY MARGINAL IMPROVEMENT. CONSIDER IT SOMEWHAT DANGEROUS TO DRIVE THIS VEHICLE DURING NIGHT TIME HOURS. THIS ISSUE HAPPENS WITH HEADLIGHT SWITCH IN AUTOMATIC OR WHEN SELECTING THE "HEADLIGHT ON" POSITION. HEADLIGHTS ALSO APPEAR TO BE AIMED TOO LOW BUT DEALERSHIP CHOSE NOT TO VERIFY AND THERE DOPES NOT APPEAR TO BE AN ADJUSTMENT SCREW; THE MANUAL STATES THAT THE DEALER'S BODY SHOP SHOULD AIM THE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144100October 30, 2018
EXTERIOR LIGHTING
QUITE SOME TIME AGO I NOTICED THAT WHILE DRIVING AT NIGHT IT WAS DIFFICULT TO SEE. THE HEADLIGHTS DIDN'T SEEM TO BE PROJECTING GOOD LIGHT. I HAD FAMILY LOOK AT THE HEADLIGHTS, BUT THEY COULDN'T FIGURE IT OUT. I SHINED THEM ON THE CLOSED GARAGE DOOR, BUT I COULDN'T FIGURE IT OUT. FINALLY I CALLED MY MECHANIC, AFTER HIM MY CADILLAC DEALER ONLY TO FIND OUT THAT THE HEAD LIGHTS HAD DETERIORATED AND THAT THE REPAIR OR REPLACEMENT WOULD COST QUITE A HEFTY PRICE. IN RESEARCHING I SEE THAT I AM NOT ALONE IN THIS PROBLEM. IN FACT I HAVE FOUND THAT AT LEAST TWO CLASS ACTION SUITS HAVE BEEN FILED, ONE IN CA AND THE OTHER IN FL. WHY HASN'T THERE BEEN A RECALL? THIS IS GOING TO PROVE DANGEROUS FOR THOSE DRIVING AT NIGHT. AS IT IS, I WILL BEGIN USING MY HIGH BEAMS AT ALL TIMES. DO WE NEED TO WAIT FOR SOMEONE TO BE INJURED OR WORST, KILLED, BEFORE THE GOVERNMENT REQUIRES A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144140October 30, 2018
EXTERIOR LIGHTING
I HAD TO DRIVE THIS CAR AT NIGHT EXTENSIVELY RECENTLY. WE NOTICED THAT WE ARE UNABLE TO SEE ADEQUATELY WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ON THE NORMAL HEADLIGHT BULB IS SO DIM THAT IT APPEARS THAT NOT BE WORKING WHICH LEAVES YOU WITH THE ONLY OPTION OF USING HIGH BEAMS EVEN WHILE IN THE CITY. THE DEALER SAID THEY GET ABOUT 3 CALLS PER DAY COMPLAINING ABOUT THE SAME ISSUE. HE ADDED THAT THERE IS NO FIX FROM CADILLAC BUT THAT THEY ARE WELL AWARE OF IT AND HAVE JUST CHOSEN TO DO NOTHING. COINCIDENTALLY THIS ISSUE IS SO BAD THERE IS A CLASS ACTION LAWSUIT. WE HAVE LITERALLY STOPPED DRIVING AT NIGHT TO AVOID HAVING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144155October 30, 2018
VISIBILITY/WIPER
VISIBILITY WHEN ON MY WAY TO WORK ON THE HIGHWAY AT NIGHT MY LOW BEAMS ARE SO DIM THAT I CAN'T SEE THE ROAD, I HAVE A 2011 SRX, THIS IS HORRIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144159October 30, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM. IT'S HARD TO DRIVE AND SEE WHILE DRIVING AT NIGHT. I'VE ALMOST GOT INTO SOME REALLY BAD CAR ACCIDENTS BECAUSE CARS HAVE PULLED OUT RIGHT IN FRONT OF ME BECAUSE MY HEADLIGHTS ARE SO DIM. I SHOULD NOT HAVE TO USE MY BRIGHTS ALL THE TIME AT NIGHT. ON COMING TRAFFIC FLASH ME BECAUSE THEY ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143837October 29, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE DANGEROUSLY DIM. THE ROADWAY IS NOT LIGHTED FOR MORE THAN 30 FEET. THIS PROBLEM HAS GRADUALLY GOTTEN WORSE FOR BOTH THE DRIVER AND PASSENGER SIDES.THE HEADLIGHT IS DIM WHETHER THE CAR IS IN MOTION OR STATIONARY. THE HIGH BEAM LIGHTS WORK JUST FINE.THE CADILLAC DEALERSHIP CLAIMS THE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED BECAUSE MOISTURE HAS GOTTEN INTO THE ASSEMBLY UNIT. THAT IS A COST OF $1700, THAT IS NOT COVERED BY AN EXTENDED WARRANTY. CADILLAC HAS HUNDREDS OF DOCUMENTED COMPLAINTS FOR THIS ISSUE. IT WILL TAKE SOMEONE BEING KILLED BEFORE CADILLAC WILL DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143554October 28, 2018
EXTERIOR LIGHTING
RECENTLY PURCHASED A USED 2013 CADILLAC SRX FOR MY WIFE. HEADLIGHTS ARE SO DIM THAT WE PULLED OFF THE ROAD AND CHECKED TO MAKE SURE THEY WERE ON. PER LOCAL CADILLAC DEALER, REPAIR WILL BE OVER $1500 WITH NO GUARANTEE OF IMPROVED VISIBILITY. I WILL NOT ALLOW HER TO DRIVE THE CAR AT NIGHT DUE TO POOR VISIBILITY. I HAVE SINCE READ THIS IS A KNOWN PROBLEM BY CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143050October 26, 2018
EXTERIOR LIGHTING
I PURCHASED THE VEHICLE IN JULY OF 2018 AND NOTICED THE HEADLIGHTS SEEMED DIM. THOUGHT MAYBE I WAS JUST STILL ADJUSTING TO NEW CAR. WENT ON HIGHWAY EARLY IN THE MORNING ONE DAY BEFORE SUNUP AND REALLY COULD NOT SEE.. THOUGHT THE HEADLIGHTS WERE OFF. PULLED OVER AND CHECKED. THEY WERE ON BUT JUST VERY DIM. DEALER SAID IT WOULD COST AROUND $1800. AFTER I SENT THEM COPIES OF ARTICLES I HAD READ ABOUT THESE LAWSUITS BY OTHER PEOPLE, THEY AGREED TO REPLACE HEADLIGHTS FOR FREE. MY CONCERN IS IT WILL NOT WORK OR IT WILL JUST HAPPEN AGAIN IN TIME... AS SOME OTHERS HAVE INDICATED. THEY SHOULD FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142464October 24, 2018
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT MY LOW BEAMS SHINE VERY VERY VERY DIM VERY DANGEROUS TO DRIVE AT NIGHT I LOOKED ONLINE AND OTHER PEOPLE ARE HAVING THE SAME PROBLEM WITH THE SAME YEAR MAKE AND MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142106October 23, 2018
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE BACKUP CAMERA AND NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CADILLAC OF KNOXVILLE, 10005 PARKSIDE DR, KNOXVILLE, TN) AND THE QUE PANEL WAS REPROGRAMMED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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