Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11192414March 29, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM. REPLACED NUMEROUS TIMES WITH HIGHER LUMEN BULBS BUT REMAINS DIM. DEALER HAS NO IDEA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191762March 26, 2019
ENGINE
TIMING CHAIN!!!! ONLY HAD THIS TRUCK UNDER 2 YEARS 2010 CADILLAC SRX I GO TO THE MECHANIC SHOP HE TELLS ME IT'S A CRANK SHAFT SENSOR HE FIXES IT ENGINE LIGHT STILL ON HE DOES SOME MORE CHECKING THEN BOOM!!! IT'S THE TIMING CHAIN WHEN BIG THINGS LIKE THIS GO WRONG IT SHOULD DEFINITELY NOT BE OUT OF THE PURCHASERS POCKET IT SHOULD BE OUT OF THE MANUFACTURERS POCKET THIS IS RIDICULOUS ESPECIALLY WHEN YOUR STILL PAYING ON THE VEHICLE I'LL NEVER IN MY LIFE OWN A CADILLAC AGAIN OR ANYTHING MADE BY THIS COMPANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191311March 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WORLEY AUTO SALES (5042 PRINCETON GLENDALE RD, LIBERTY TOWNSHIP, OH 45011, (513) 737-8677), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190892March 22, 2019
EXTERIOR LIGHTING
LOW-BEAM HEADLIGHTS ON 2010 SRX CADILLAC EXTREMELY DIM, VISIBILITY VERY POOR DRIVING AT NIGHT. HIGH BEAM MUST BE USED TO DRIVE AT NIGHT. REPLACED HEADLAMP BULBS, HEADLAMP SHIELDS AND CLEANED PROFESSIONALLY, STILL NO IMPROVEMENT. NOTICED CONDENSATION IN HEAD LIGHTS NEVER GOES AWAY. NEIGHBOR HAS SAME 2012 MODEL REPORTED SAME PROBLEM AND HAD TO REPLACE ENTIRE HEADLIGHT SYSTEMS FOR $1800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187110March 15, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT FUNCTION DUE TO MOISTURE BUILD-UP. THE VEHICLE WAS TAKEN TO TUSTIN CADILLAC (LOCATED AT 8401, 50 AUTO CENTER DR, TUSTIN, CA 92782, (866) 861-7452) WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK AND THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 36,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186956March 14, 2019
ELECTRICAL SYSTEM
THE HEADLIGHTS GET MOISTURE IN THEM CAUSING HEADLIGHTS TO BARELY WORK. I CAN'T SEE ANYTHING AT NIGHT. IT IS SO DANGEROUS! CALIFORNIA AND FLORIDA HAVE HAD SUCCESSFUL LAWSUITS OVER THE ISSUE AND CADILLAC'S OWNERS ARE GETTING REIMBURSED. WHY CAN'T WE GET REIMBURSED IN MINNESOTA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186627March 13, 2019
EXTERIOR LIGHTING
MOISTURE, CONDENSATION, DIM, CLOUDED AND IMPROPERLY ILLUMINATE THE ROAD ON LEFT DRIVER SIDE. THE PASSENGER SIDE WAS REPLACED BEFORE WE TOOK OWNERSHIP. THE PASSENGER SIDE HAS BEEN REPLACE WITH AFTERMARKET ASSEMBLY AFTER IT WAS DAMAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186354March 13, 2019
EXTERIOR LIGHTING
I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUGGESTIONS FROM ANYONE OUT THERE! ANY AND ALL HELP WOULD BE GREATLY APPRECIATED. I HAVE BEEN EXTREMELY DISAPPOINTED AND FRUSTRATED WITH THIS WHOLE SITUATION. WHY ARE THE LAWSUITS ONLY BEING HANDLED STATE BY STATE AS OPPOSED TO A NATIONWIDE PROBLEM WITH THESE HEADLIGHTS. WE NEED PROTECTION FROM THE GIANT CAR MANUFACTURERS BECAUSE THEY ARE [XXX] ALL OVER US ALL THE TIME WHEN IT COMES TO FIXING A VERY DANGEROUS SITUATION WITH THIS HEADLIGHT PROBLEM. YOU LITERALLY CAN'T SEE THE ROAD IN FRONT OF YOU!!!!!!!! GM TAKE RESPONSIBILITY FOR YOUR MAJOR DEFECTIVE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186583March 13, 2019
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNKNOWN. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186193March 12, 2019
UNKNOWN OR OTHER
WHEN I'M DRIVING IT AUTOMATICALLY SWITCHES TO ANOTHER GEAR . THEN IT FEELS LIKE IT'S HOLDING BACK. AS I CONTINUE TO ACCELERATE IT GETS LOUDER AND LOUDER SOUNDING LIKE A GO CART. IT WILL NOT GO FASTER THAN 60 MPH WHEN IT GETS INTO THIS ODD MODE. TO TEMPORARILY FIX THE PROBLEM I HAVE TO PULL OVER AND PUT IT INTO PARK AND THEN DRIVE AGAIN BUT A MINUTE OR TWO GOES BY AND IT DOES IT AGAIN. WHEN I'M GOING ABOUT 70 MPH ON THE HIGHWAY IT WILL NOT DO IT. IT ONLY HAPPENEDS WHEN I'M SLOWING DOWN OR SPEEDING UP NORMALLY AT STOP SIGNS AND THINGS. I HADN'T HAD THIS CAR VERY LONG, I BOUGHT IT FROM SOMEONE OFF OF FACEBOOK AND HE CLAIMS THAT'S NEVER HAPPENED TO HIM! I DON'T BELIEVE THAT THOUGH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186203March 12, 2019
ENGINE
ABOUT A YEAR OR SO AGO WHILE EXITING OFF THE HIGHWAY MY CAR STARTED LOSING POWERED AND WHILE FOOT ON GAS PEDAL, GAS PEDAL STOPPED WORKING AND MERGED TO THE SIDE OF THE ROAD BEFORE SHUTTING OFF COMPLETELY, CALLED TOW TRUCK AND EVER SINCE MY CAR LOSES POWER WHEN DRIVING PUT THE CAR IN SHOP AND THEY SAY IT'S THE TIME CHAIN/ TIME CHANGE GAZER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184503March 6, 2019
EXTERIOR LIGHTING
HEADLIGHTS COLLECT MOISTURE IN LENS COVER AND OVER TIME THE HEADLIGHTS BURN OUT LEAVING YOU WITH A VEHICLE WITH NO HEADLIGHTS. APPROXIMATE REPAIR COST BY CADILLAC DEALERSHIP $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183359March 1, 2019
ENGINE
PURCHASED 11/16 WITH 62K MILES, 12/16 REPLACED HIGH PRESSURE STEERING LINE, 5/18 REPLACED ALL TIMING CHAINS, 1/19 REPLACED STEERING COOLER. 2-WEEKS LATER LOWER END ROD KNOCK-CONNECTING ROD BEARING(S) BAD. NO WARNING, NO SOUNDS AND THE OIL WAS CHANGED SAME TIME AS STEERING COOLER REPLACED. NO NOTICE OF SHAVINGS IN OIL. OIL HAS BEEN CHANGED EVERY 3-5000 MILES. ALL SERVICE PERFORMED AT CADILLAC DEALERSHIP. $8999 TO REPLACE ENGINE. KBB CAR TRADE IN VALUE $7300, NOW $1000 FROM DEALERSHIP. AT 60 I'VE OWNED A LOT OF AUTOMOBILES, SEVERAL CADILLAC'S AMONG THEM AND TAKE EXCELLENT CARE OF THEM. I HAVE A PICKUP WITH 243K JUST TO SHOW HOW WELL I TAKE CARE OF THEM. THIS OUT OF THE BLUE BLOWN CONNECTING ROD BEARINGS IS HIGHLY SUSPECT. ESPECIALLY JUST HAVING HAD THE DEALER PERFORM AN OIL CHANGE. IF THE BEARINGS WERE GOING BAD THERE WOULD HAVE BEEN SHAVINGS IN THE OIL, AND WOULD HAVE BEEN OBVIOUS. SIDE NOTE. WHEN I CHECKED THE CODES BEFORE BEING TOWED TO THE DEALERSHIP IT HAD A P0017 CRANKSHAFT SENSOR. SAME CODE WHEN I HAD TO REPLACE THE TIMING CHAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181033February 19, 2019
EXTERIOR LIGHTING
HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BELOW 0F TEMPERATURES THE CONDENSATION HAS MOST LIKELY FRIED THE CONNECTIONS FROM FREEZING, THAWING, AND REFREEZING. GM KNOWS THIS IS A PROBLEM, AND WILL NOT ADDRESS IT EXCEPT WITH AT LEAST A $2,000 BILL TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176489February 12, 2019
EXTERIOR LIGHTING
HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROBLEM ON THIS MODEL AND GM HAS NOT DONE A RECALL FOR WATER INTRUSION. POOR DESIGN AS BALLAST IS UNDERNEATH LAMP AND SERVICE TECH SAYS THERE IS NO SEAL BETWEEN HID AND BALLAST SO WATER INSTRUSION IN LAMP GETS TO BALLAST. THIS LAMP IS A COMPLICATED SHAPE AND PROBABLY VERY HARD TO MAKE A WATER SEALED LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175170February 8, 2019
EXTERIOR LIGHTING
VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. WE SHOULD NOT HAVE THESE KINDS OF ISSUES AND BE EXPECTED TO PAY OUT OF POCKET TO REPAIR THEM. A RECALL SHOULD BE ISSUED TO MAKE THESE VEHICLES SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173767February 3, 2019
SERVICE BRAKES, SEATS, EXTERIOR LIGHTING
BRAKES ARE CONSTANTLY LOCKING UP AS I DRIVE DOWN THE HIGHWAY. THE LIGHTS ARE DEFECTED. I'VE REPLACED THE BULBS NUMEROUS TIMES BUT YOU STILL CAN'T SEE HOW TO DRIVE AT NIGHT TIME. ALSO, SOMETHING IS WRONG WITH THE REAR SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172055January 25, 2019
ELECTRICAL SYSTEM
MY TAIL GATE LIFT OPENS ON IT'S OWN EVEN WHEN THE SWITCH INSIDE THE CAR IN IN THE OFF POSITION WHEN THE CAR IS PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170799January 18, 2019
ENGINE
MY 2010 CADILLAC SRX4 WITH 110,000 MILES JUST HAD THE CHECK ENGINE LIGHT COME ILLUMINATE. AS I PULLED OUT OF MY DRIVEWAY ON TO A CITY STREET THE NEXT MORNING TO GO TO THE GM DEALERSHIP TO HAVE THE CAR SCANNED, THE VEHICLE WOULD ONLY TRAVEL AT 10 MPH. I WAS ALMOST REAR ENDED BY THE VEHICLE COMING BEHIND ME. I PULLED OFF THE ROAD, WAITED FOR TRAFFIC TO CLEAR AND TOOK OFF SLOWLY. AFTER TRAVELING ABOUT 200 FEET, THE VEHICLE BEGAN TO OPERATE AS NORMAL. HOWEVER, THE SAME SCENARIO OCCURRED AT THE NEXT STOPLIGHT. I HAD THE CAR SCANNED AND THE CODE CAME UP AS P000017. I WAS INFORMED THAT THE TIMING CHAIN WOULD NEED TO BE REPLACED. THE ESTIMATED PRICE TO REPAIR MY CAR WOULD BE $ 2,200. 00. I HAVE BEEN TO NUMEROUS SITES AND FORUMS AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THESE ENGINES. GM ACKNOWLEDGE THIS PROBLEM WITH THE PREVIOUS GENERATION SRX MODEL BUT HAS YET TO ACKNOWLEDGE THE PROBLEM WITH 2010 MODEL YEAR VEHICLES. GM'S CUSTOMER SERVICE TEAM SIMPLY STATES THAT GM IS SORRY AND SAYS THAT YOU ARE WELCOME TO REGISTER A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THEY OFFERED AND ASSIGNED A CASE NUMBER TO MYSELF WHICH BASICALLY ACKNOWLEDGED THAT I CALLED GM. HOW MANY MORE GM AUTOMOBILES DO YOU THINK I WILL PURCHASE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165549January 7, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS FILL UP WITH MOISTURE. THIS MAKES THE LIGHTS SO DIM YOU CAN'T EVEN SEE THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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