Cadillac SRX Complaints

3,266 consumer complaints on file.

#11171730January 23, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE DIMMED OUT. THE HALOGEN BULBS HAVE BEEN REPLACED BUT THE LIGHTS ARE STILL DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171311January 22, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I REPLACED WITH LED BULBS AND NOTHING CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171397January 22, 2019
FUEL/PROPULSION SYSTEM
LOSS OF ACCELERATION POWER WHILE DRIVING HAVE TO PULL OVER KILL AND CRANK AGAIN. CARS SEEMS TO BE SLOWING DOWN THEN HAVING TO STOP AND RECRANK. DOES THIS WHILE DRIVING ON HWY. THIS HAS HAPPENED SEVERAL TIMES BEFORE THIS DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171519January 22, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM, AFRAID TO DRIVE AT NIGHT BECAUSE I CAN'T SEE AROUND OR IN FRONT OF ME WITHOUT USING MY HIGH BEAMS, ITS VERY DANGEROUS. I FEEL THAT ITS A SAFETY ISSUE. I HAVE ALSO READ THAT OTHERS HAVE THE SAME ISSUES AND CADILLAC HAS NOT CORRECTED THE PROBLEM, I ALSO READ THAT THERE WAS CLASS ACTION SUITS IN FLORDIA AND CALIFORNIA BECAUSE OF THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171197January 21, 2019
ELECTRICAL SYSTEM
TEH TOUCH SCREEN IS NOT WORKING PROPERLY. FREEZES UP AND IT ALSO AFFECTS THE TEMPERATURE CONTROL. I BOUGHT THIS VEHICLE NEW AND AT 30,329 THE DEALERSHIP REPLACED THE RADIO CONTROL ASSEMBLY AND IT WORKED FINE UNTIL LAST WEEK. NOW AT JUST UNDER 55,000 MILES THE SAME THING IS HAPPENING. I SEE WHERE OTHERS HAVE HAD THIS SAME ISSUE AND BELIEVE THIS SHOULD HAVE A RECALL OR AT LEAST BE REPLACED FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170915January 19, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TOO DIM. CANNOT SEE TO DRIVE AFTER DARK WITHOUT BRIGHT LIGHTS. VERY DANGEROUS TO DRIVE THIS VEHICLE AFTER DARK. GM DOESN'T HAVE A RECOMMENDED REPAIR THAT DOESN'T COST THE AUTO OWNER THOUSANDS OF DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170799January 18, 2019
ENGINE
MY 2010 CADILLAC SRX4 WITH 110,000 MILES JUST HAD THE CHECK ENGINE LIGHT COME ILLUMINATE. AS I PULLED OUT OF MY DRIVEWAY ON TO A CITY STREET THE NEXT MORNING TO GO TO THE GM DEALERSHIP TO HAVE THE CAR SCANNED, THE VEHICLE WOULD ONLY TRAVEL AT 10 MPH. I WAS ALMOST REAR ENDED BY THE VEHICLE COMING BEHIND ME. I PULLED OFF THE ROAD, WAITED FOR TRAFFIC TO CLEAR AND TOOK OFF SLOWLY. AFTER TRAVELING ABOUT 200 FEET, THE VEHICLE BEGAN TO OPERATE AS NORMAL. HOWEVER, THE SAME SCENARIO OCCURRED AT THE NEXT STOPLIGHT. I HAD THE CAR SCANNED AND THE CODE CAME UP AS P000017. I WAS INFORMED THAT THE TIMING CHAIN WOULD NEED TO BE REPLACED. THE ESTIMATED PRICE TO REPAIR MY CAR WOULD BE $ 2,200. 00. I HAVE BEEN TO NUMEROUS SITES AND FORUMS AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THESE ENGINES. GM ACKNOWLEDGE THIS PROBLEM WITH THE PREVIOUS GENERATION SRX MODEL BUT HAS YET TO ACKNOWLEDGE THE PROBLEM WITH 2010 MODEL YEAR VEHICLES. GM'S CUSTOMER SERVICE TEAM SIMPLY STATES THAT GM IS SORRY AND SAYS THAT YOU ARE WELCOME TO REGISTER A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THEY OFFERED AND ASSIGNED A CASE NUMBER TO MYSELF WHICH BASICALLY ACKNOWLEDGED THAT I CALLED GM. HOW MANY MORE GM AUTOMOBILES DO YOU THINK I WILL PURCHASE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170719January 18, 2019
SUSPENSION
SWAYS AND WANDERS ON THE HIGHWAY, SEEMS LIKE YOU NEED ANLIGNMENT, BUT THAT DOES NOT FIX THE PROPLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170723January 18, 2019
UNKNOWN OR OTHER
DASH SCREEN SOMETIMES DOES NOT WORK IF FREEZES UP AND IS NOT USEABLE. I HAD THIS REPLACED TWO YEARS AGO AT ABOUT 60,000 MILES AND NOW IT IS HAPPENING AGAIN AT 90,000 MILES. WHEN THIS HAPPENS THE VEHICLE IS IN MOTION ON A CITY STREET AND A HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170380January 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE'S SPEED DECELERATED. THE VEHICLE WAS TOWED TO BUD DAVIS CADILLAC INC. (5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000. *DT CONSUMER STATED VEHICLE IS REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170452January 16, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS. DEALER REPLACED CUE SYSTEM UNDER WARRANTY APPROX TWO YEARS AGO OR LESS, NOW ITS GOING OUT AGAIN. MIRRORS AND SEAT AND RADIO AND CLIMATE ALL BLEEPING OUT ON ME. SERVICE MGR. BRETT@ SAM TAYLOR CADILLAC IN FT. WALTON BEACH FL. SAYS THIS IS VERY COMMON TO HAVE TO REPLACE IT AT LEAST TWICE. PERHAPS MORE? HE STATED TO ME THAT HE SUBMITTED MY ISSUES TO GM TWICE TO NO AVAIL. NOW THE DEALERSHIP HAS BEEN SOLD AND NEW PEOPLE WON'T EVEN RETURN MY CALLS. IT'S A VERY LONG DRIVE FOR ME TO GO TO THEM AND ARGUE THIS CASE AS WE ARE STILL DEALING WITH HURRICANE MICHAEL ISSUES HERE ON OUR TOLL BRIDGES AND HIGHWAYS, WATERWAYS ETC. TRAFFIC PROBLEMS ALL OVER. HARDSHIPS ON FOLKS TRYING TO GO TO WORK.RE-ROUTINGS. BUT I ASK YOU WHO IS THE MOST LIKELY NEXT PURCHASER OF A NEW CADILLAC VEHICLE? ME, THE PERSON WHO ALREADY OWNS ONE.!!! TRADE IN FOR A NEWER MODEL? NO THANKS, THINK I'LL JUST PASS SEEMING HOW I'M A NOBODY. APPARENTLY THEY COULD CARE LESS ABOUT THEIR NEXT CUSTOMER, (GM CORP I'M SPEAKING TO YOU). WHY WOULD YOU LOSE BUYERS OVER SUCH A BIZARRE BUT SIMPLE FIX? BEFORE THIS I HAD THE TAHOE. NOW MAYBE NISSAN OR INFINITY IS CALLING MY NAME. SHAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170458January 16, 2019
EXTERIOR LIGHTING
THE LOW BEAM LIGHTS ON THE CADILLAC SRX 2013 BARELY SHOWS UP AS LIT. WHEN DRIVING AT NIGHT THERE DOESN'T APPEAR TO BE ANY LIGHTS ON AT ALL. MAKES FOR A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170192January 15, 2019
EXTERIOR LIGHTING
DRIVING AT NIGHT IS A NIGHTMARE, ESPECIALLY IN THE RAIN. EVERY NIGHT I HAVE FOUND MYSELF STRUGGLING TO SEE THE ROAD. I HAVE TO COUNT ON THE REAR LIGHTS OF THE VEHICLE AHEAD OF ME. RURAL ROADS ARE THE WORSE. I HAVE A CADILLAC BECAUSE OF THE SAFETY AND WELL CRAFTED ENGINEERING, BUT THIS SAFETY ISSUE IS GOING TO KILL SOMEONE. WHY ISN'T THERE A RECALL???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169831January 14, 2019
EXTERIOR LIGHTING
EXTERIOR LIGHTS ON DIM ARE NOT GOOD. HARD TO SEE. HAD NEW BULBS LIKE WHAT WAS ORIGINALLY IN THE CAR PUT IN AND THEY TOO WENT DIM. ASKED IF THERE WAS A RECALL AND GM SAID NO. THIS IS LEAVING MY VEHICLE UNDRIVEABLE AT NIGHT. I DON'T UNDERSTAND WHY GM DOES NOT HAVE A PERMANANT FIX FOR THIS AVAILABLE. THEY SHOULD REPLACE THESE BAD LIGHTS. HIGH BEAMS ARE FINE IT'S JUST THE DIM LIGHTS, I COULD GET A TICKET FOR DRIVING AT NIGHT WITH THE HIGH BEAMS ON ALL THE TIME SO I CAN SEE SO I JUST DRIVE ANOTHER CAR AT NIGHT. THEY WERE FINE UNTIL 5 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169908January 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS TOO DIM. DEALER SAYS FILAMENT IS GONE/MELTED AND LIGHTS NEED TO BE REPLACED FOR $1527.53. THERE IS A CLASS ACTION LAW SUIT REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169927January 14, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO DIM I'M UNABLE TO DRIVE MY CAR AT NIGHT. THERE IS PRACTICALLY NO DIM HEADLIGHTS. WHEN I DRIVE AT NIGHT I MUST HAVE THE LIGHTS ON BRIGHT. I LIVE IN A AREA WITH A VERY HEAVY POPULATION OF DEER, ON TWO OCCASIONS I HAVE VERY NARROWLY MISSED THE DEER RUNNING OUT IN FRONT OF MY CAR. I HAD THE HEADLIGHTS REPLACED AND IT HAS NOT HELPED. THEY TOLD ME THERE WAS CONDENSATION IN THE LIGHT ASSEMBLY CAUSING THE PROBLEM. ALL THE REPORTS I HAVE READ SAY THE PROBLEMS STILL EXIST AFTER THE ASSEMBLY IS REPLACED BECAUSE THEY USE THE SAME DEFECTIVE ASSEMBLY. THERE SHOULD BE A RECALL FOR THIS PROBLEM, IT IS VERY DANGEROUS AND SOMEONE IS GOING TO BE KILLED IF SOMETHING IS NOT DONE. IF THEY DON'T REPLACE AND CORRECT THIS VERY BAD PROBLEM I WILL NEVER INVEST IN ANOTHER CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169941January 14, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF EXPLODED WHILE DRIVING ON INTERSTATE 67 (SAN DIEGO COUNTY) ON THE MORNING OF DECEMBER 31, 2018. APPROXIMATE SPEED WAS 55 MPH. IT SOUNDED LIKE A LARGE BLAST WHEN IT BLEW. GLASS FLEW EVERYWHERE, MOSTLY OUTWARD. IT LEFT A HOLE IN THE SUNROOF APPROXIMATELY 14 INCHES LONG AND 10 INCHES WIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169944January 14, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TOO DIM CAN'T SEE ARE FORCED TO USE HI BEAMS WHEN DRIVING AT NIGHT. HAVE BEEN REPLACED SEVERAL TIMES. NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169950January 14, 2019
EXTERIOR LIGHTING
JUST PURCHASE 2014 CADDILAC SRX. WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS HAVE INDEQUATE ILLUMINATION AND BEAM PATTERN. DIFFICULT TO CLEARLY SEE ANY OBSTRUCTIONS IN THE ROAD, PEOPLE OR CARS ON THE SHOULDER OF THE ROAD WITHOUT HAVING TO HAVE THE BRIGHT LIGHTS SELECTED. NO LONG TERM FIX IDENTIFIED BY CADILLAC. ALL THEY WANT TO DO IS REPLACE THE BULBS WITH THE SAME INEFFECTIVE OEM. UNSAFE TO DRIVE AT NIGHT UNLESS ONE IS EXTREMELY CAREFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170003January 14, 2019
EXTERIOR LIGHTING
LIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX