Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11241765August 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THE ENGINE DECELERATED AND THE VEHICLE STOPPED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTARTED AND THE CHECK ENGINE AND STABILITRAK INDICATORS ILLUMINATED. THE CONTACT CALLED CREST CADILLAC (2367 S TAMIAMI TRAIL, VENICE, FL 34293, (941) 584-8540), BUT THEY COULD NOT ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 125,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241797August 5, 2019
EXTERIOR LIGHTING
HE HEADLIGHTS GET MOISTURE IN THEM CAUSING HEADLIGHTS TO BARELY WORK. I CAN'T SEE ANYTHING AT NIGHT. IT IS SO DANGEROUS. THE COMPANY IS VERY MUCH AWARE OF THIS DEFECT IN THEIR PRODUCT AND HAS DONE NOTHING TO CORRECT IT. - OTTERTAIL, MN, US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232540July 16, 2019
EXTERIOR LIGHTING
TAKATA RECALL" HEADLIGHTS DON'T WORK GOOD AT NIGHT I HAVE TO USE HIGH BEAN BECAUSE THE LOW BEAN EVERYONE COMPLAIN ABOUT NOT ABLE TO SEE AND I DID RECEIVE A RECALL LETTER AND I TAKE IT TO THE DEALER BUT THEY SAY THAT THERE WAS NO RECALL FOR THIS CAR AND THIS IS BEEN GOIN ON SINCE I GOT THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231008July 11, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT CONDENSATION WAS PRESENT INSIDE THE FRONT DRIVER'S SIDE HEAD LAMP ASSEMBLY. ALSO, THE PASSENGER SIDE HEAD LAMP ASSEMBLY WAS FOGGY. THE FAILURES CAUSED THE HEADLIGHTS TO ILLUMINATE DIMLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND BELLEVUE CADILLAC (600 116TH AVE NE, BELLEVUE, WA) WERE NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228632July 1, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHTS ARE GETTING EXTREMELY DIMMED AND NOW YOU CAN'T EVEN TELL IF THEY ARE ON VEHICLE IS UNDERIVABLE AT NIGHT TIME. I HAVE COMPLAINED MANY TIMES DIRECTLY TO CADILLAC CUSTOMER CARE BUT NO ONE CARE. DEALERSHIP SHIPS WANTS 1500.00 PER LIGHT TO REPLACE THEM. THERE SHOULD HAVE BEEN THE RECALL LONG TIME AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228266June 28, 2019
UNKNOWN OR OTHER
11057 RECALL. AC COMPRESSOR NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221709June 21, 2019
SERVICE BRAKES
WENT TO STOP ON FOUR SEPARATE OCCASIONS (SO FAR) AND MY BRAKE PEDDLE WENT TO THE FLOOR. HAD TO RUN OUT OF MY LANE TO MISS THE CAR IN FRONT OF ME......VERY DANGEROUS!!! MILEAGE 134,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221554June 20, 2019
POWER TRAIN
ENGINE RPMS REV ABRUPTLY BETWEEN 3K - 4K DURING SHIFTS. MOSTLY HAPPENING IN 1ST-3RD GEAR. THIS HAPPENS DURING ANY CONDITION WHERE MY VEHICLE IS ACCELERATED MODERATELY OR HIGHER. DURING LIGHT ACCELERATION IT IS LESS NOTICEABLE BUT WILL STILL SPIKE RPMS DURING SHIFTS. IT HOVERS AROUND 3K - 4K RPM BEFORE SHIFTING. WHAT IT FEELS LIKE UNDER ACCELERATION IS LIKE THE TRANSMISSION WENT INTO NEUTRAL FOR A FEW SECONDS THEN BACK INTO GEAR OR INTO NEXT GEAR UNDER HEAVIER ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219484June 12, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 70 MPH IN THE RAIN, THE DRIVER AND PASSENGER SIDE HEADLIGHTS WENT OUT AND WERE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE "CHECK PASSENGER SIDE HEAD LAMP" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO BUD WEIZER MOTORS (2676 MILWAUKEE RD, BELOIT, WI 53511, (608) 466-1772) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEADLIGHT ASSEMBLY AND LIGHT BULBS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219153June 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE VEHICLE SWITCHES TO STABILITRAC AND ABS AT THE SAME TIME CAUSING THE ENGINE TO NOT SHIFT INTO THE NEXT GEAR. THIS CAUSES THE TRANSMISSION TO BE OVER RAM AND I HAVE TO STOP THE VEHICLE COMPLETELY AND PUT IT INTO SPORT MODE AND MANUALLY SHIFT THE GEARS IN ORDER FOR IT TO SHIFT GEARS. THE VEHICLE IS IN MOTION AT THE TIME OF TRANSMISSION NOT SHIFTING CORRECTLY INTO THE NEXT RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210752May 29, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE TOO DIM. SAFETY HAZARD. MECHANICS SAY NOTHING I CAN DO EXCEPT TRY REPLACE THE ENTIRE HEADLIGHT AT $1500 EACH. AND, WHO KNOWS IF THIS WOULD WORK? THE HEADLIGHTS DO NOT WORK PROPERLY AND THIS IS A KNOWN PROBLEM WITH THIS MODEL. I CANNOT SPEND $3,000 AS THIS IS HALF THE VALUE OF THE CAR. THE HEADLIGHTS SHOULD BE REPLACED BY THE MANUFACTURER BECAUSE THIS IS A SAFETY HAZARD. I CANNOT DRIVE THE CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209228May 22, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, DRIVING AT NIGHT IS VERY DIFFICULT WITHOUT USING THE HIGH BEAMS. USING HIGH BEAMS CREATES A SAFETY ISSUE FOR ONCOMING DRIVERS, SO THIS ISN'T AN OPTION. REPLACING THE HEADLIGHTS WITH OEM PRODUCTS IS A SHORT TERM FIX AS THE REPLACEMENT PRODUCT IS AS DEFECTIVE AS THE ORIGINAL. I'VE RESEARCHED THIS AND FOUND THIS IS A KNOWN PROBLEM ON CADILLAC SRX FROM 2010 TO 2015. GM HAS NOT ISSUED A RECALL TO RESOLVE THIS SAFETY HAZARD THEY CREATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208359May 17, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM AND BASICALLY UNUSABLE UNLESS THE BRIGHTS ARE ON. I ALSO HAVE CONDENSATION IN THE PASSENGER SIDE HEADLIGHT FIXTURE. THIS CAUSES THE LIGHTS TO BE EVEN MORE DIM COMING FROM THAT HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205197May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AT A TRAFFIC LIGHT, IT HESITATED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 I-10, SAN ANTONIO, TX 78230, (210) 690-0700) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED A SECOND TIME. THE CONTACT MENTIONED THAT THE TIMING CHAIN WAS PREVIOUSLY REPLACED AT 99,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO SUBMIT A COMPLAINT. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204961May 1, 2019
ENGINE, SUSPENSION:REAR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO MAKE AN ABNORMAL NOISE AND THE SERVICE REAR AXLE AND ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (LOCATED AT 8425 159TH ST, TINLEY PARK, IL 60487, (708) 429-6600) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY STATED THAT THEY REPAIRED THE VEHICLE AND REPLACED THE OIL ON THE REAR AXLE. THE CONTACT STATED THAT THE VEHICLE STILL MADE AN ABNORMAL NOISE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000. *TR VEHICLE HEADLIGHT PASSENGER SIDE HAD TO BE REPLACED COST $1,300 KNOWN RECALL. RECALLS WERE NOT ALLOWED BUT ARE KNOWN ISSUES WITH THE 2010 SRX TOTAL EXPENSES. CATALYTIC CONVERTER KNOWN RECALL 8,600 C AN PROVIDE RECEIPTS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204525April 29, 2019
EXTERIOR LIGHTING
I AM ISSUING WITH THE HEADLIGHT LOW BEAM. THE LIGHT IS VERY DIM. I HAVE NOTICED SEVERAL COMPLAINTS ON THE SAME ISSUE. CADILLAC STILL HAS NOT ISSUED A RECALL FOR THIS PROBLEM. THIS PROBLEM IS A SAFETY ISSUE, DRIVING VISIBILITY IS LOW THIS COULD RESULT INTO AN ACCIDENT. I HAVE HAD THE OUTSIDE OF THE HEADLIGHT CLEAN, BUT NO DIFFERENCE IN LOW BEAM VISIBILITY. THIS IS A SAFETY ISSUE GOR MANY DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203751April 25, 2019
STEERING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. AN INTERMITTENT NOISE WAS HEARD WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE FAILURE OCCURRED MOST OFTEN WHILE OPERATING THE VEHICLE IN COLD TEMPERATURES. CABLE DAHMER CADILLAC OF KANSAS CITY (1151 W 104TH ST, KANSAS CITY, MO 64114, (855) 420-1315) WAS BEEN UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS NOTIFIED OF THE FAILURE ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30-35,000. CONSUMER ALSO STATED THERE IS A PULLING, GROWLING NOISE WHEN MAKING TIGHT TURNS IN WARM WEATHER ON HIGHWAY. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195527April 10, 2019
EXTERIOR LIGHTING
CADILLAC 2010 SRX HAS MOISTURE IN BOTH HEADLAMPS AGAIN. LEFT HEADLIGHTS HAS STOPPED WORKING, RIGHT SIDE IS WORKS ON AND OFF. HEADLAMPS HAVE BEEN FIXED PREVIOUSLY DUE TO MOISTURE. WHEN WILL THE FEDERAL GOVERNMENT AND/OR CADILLAC GOING TO HAVE A RECALL ON THIS? THIS IS A COMMON SAFETY PROBLEM WITH THESE CARS AND ARE EXTREMELY DANGEROUS TO DRIVE DURING RAIN, SNOW, OR AT NIGHT. HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194232April 5, 2019
SUSPENSION
THE FRONT SUSPENSION WAS MAKING A LOT OF LOUD NOISE, ESPECIALLY WHEN DRIVING OVER ANY BUMPS. I TOOK IT TO THE LOCAL CADILLAC DEALERSHIP AND WAS TOLD THERE ARE NO LUBRICATION FITTING ON THE FRONT SUSPENSION OF THE 2010 SRX AND IT HAD SERIOUSLY WORN OUT TIE ROD ENDS AND CONTROL ARM AND THEY NEEDED TO BE REPLACED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192910April 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE JOLTED AND TOOK EXTRA TIME TO SHIFT INTO GEAR. ALSO, THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,191.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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