Cadillac SRX Complaints

3,266 consumer complaints on file.

#11400123March 10, 2021
EXTERIOR LIGHTING
HEADLIGHT PROBLEM, I CHANGE THE HEADLIGTS 3 YEARS BACK AT THE DEALER BECAUSE OF WATER INSIDE THE UNITS. NOW 3 YEARS LATER I DRIVING IN COMPLETE DARKNESS THE INSIDE REFLECTOR IT SEEM TO BE FOG UP OR THE REFLECTOR IS NO GOOD . THIS IS A HAZARD I CAN NOT SEE NOT EVEN A FOOT A WAY FROM INSIDE CAR. IT SEEM LIKE I'M DRIVING WITH OUT LIGHT. IS A VERY SPENCIVE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399800March 8, 2021
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT I CANNOT SEE WITHOUT HIGH BEAMS ON. I ALMOST CRASHED ON A WINDING ROAD WHEN SWITCHING TO LOW BEAMS BECAUSE OF ON COMING TRAFFIC. I BOUGHT NEW BULBS AND STILL NO GOOD. DID NOT DRIVE AT NIGHT FOR 6 MONTHS BEFORE PURCHASING FOG LIGHTS TO ASSIST LOW BEAMS. GM SHOULD HAVE A RECALL BEFORE SOMEONE ELSE LOOSES THEIR LIFE LIKE THE REPORTED LAW SUITE IN FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399286March 5, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT STATED THE VEHICLE STARTED TO SHAKE AND WOBBLE CAUSING THE CONTACT TO BE UNABLE TO CONTROL THE VEHICLE. THE CONTACT WAS ABLE PULL OVER ON THE HIGHWAY. THE CONTACT GOT OUT OF THE VEHICLE AND NOTICED THE REAR TIRES WERE ABNORMALLY OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A REAR TOE LINK FRACTURE AND BROKEN REAR SHOCKS ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399108March 4, 2021
EXTERIOR LIGHTING
MY HEADLIGHTS ARE SERIOUSLY DIM AND THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. I HAVE ALMOST HIT A PERSON CROSSING A STREET THAT UNDER NORMAL LIGHTING I WOULD HAVE SEEN. THIS ISSUE IS KNOWN BY GM BUT THEY WONT RECALL. YOU CAN CHANGE BULBS BUT IT DOESNT HELP. IT TAKES REPLACING THE ENTIRE ASSEMBLY WITH AFTER MARKET PARTS BECAUSE GM PARTS ARE FAULTY. THIS IS EXTREMELY COSTLY AND REQUIRES THE FRONT END OF THE CAR BE DISASSEMBLED. THEY WINT EVEN COVER UNDER WARRANTY / EXTENDED WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399191March 4, 2021
EXTERIOR LIGHTING
THERE IS WATER GETTING INTO THE LIGHTS IN MAKING THEM [XXX] AND NOT WORK VERY HARD TO SEE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398977March 3, 2021
EXTERIOR LIGHTING
THE LOW BEAMS ON MY 2016 CADILLAC ARE EXTREMELY DIM AND UNSAFE FOR NIGHT DRIVING. THIS HAS BEEN AN ISSUE FOR SEVERAL YEARS. IT IS A LUXURY MODEL WITH NO FOG LIGHTS. THIS PROBLEM SHOULD BE THE CORRECTED BY GM/CADILLAC AND NOT THE OWNER. THIS IS AN EXTREMELY EXPENSIVE REPAIR AND IS CAUSING SERIOUS ISSUES WITH MANY SRX OWNERS. PREVIOUS YEARS ARE COVERED BY A RECALL, FOR SOME REASON THIS IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398777March 2, 2021
SERVICE BRAKES
FAILING BRAKE PEDAL . BRAKE PEDAL MAY NOT RAISE OR SEEN STRUCK DOWN, HARD TO PRESS. TOOK TO REPAIR SHOP REPLACE BRAKE PEDAL COST $1176. THAT CORRECTED PROBLEM. CALL CADILLAC TO EXPLAINED PROBLEM THEY EXPLAINED MY CADILLAC WASN'T COVER. BUT AFTER REVIEWING THE ONES SHOW UP WITH TSB NUMBER 2008,2009,2010,2012,2013,2014,2015 SRX MODEL HAD THE SAME PROBLEM WITH BRAKE PEDAL. I WAS DRIVING ABOUT 65MPH ON HIGHWAY WHEN MY CADILLAC DROP DOWN 40 SPEED DUE BRAKE PEDAL PROBLEM ALMOST CAUSING ACCIDENT. LUCKY I WAS ABLE PULL ON SIDE OF ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398434March 1, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE LIGHTING TO SEE THE ROAD. THERE WERE NO WARNING LIGHTS ILLUMINATED. CADILLAC OF SIOUX FALLS (101 CAROLYN AVE, SIOUX FALLS, SD 57107, (605) 336-5060) WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT REPLACED THE LOW-BEAM LIGHT BULBS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398148February 26, 2021
EXTERIOR LIGHTING
MY HEAD LIGHTS DON'T WORK GOOD AT ALL AND I HAVE GOT STOPPED BY POLICE SEVERAL TIMES AN GOT A TICKET FOR BRIGHT LIGHTING AND STOPPED FOR DRIVING WITH NO LIGHTS ON WHEN I HAD DEM ON BUT THE POLICE COULDN'T EVEN TELL I HAD ANY ON AND I HAVE CALLED CADILLAC ON MANY OCCASIONS AND ALL THEY SAY IS THEY CAN'T FIX THEM UNDER A RECALL THAT I WILL HAVE TO PAY 3000 TO $3500 TO HAVE THEM FIXED, SAID THEY HAVE TO REPLACE THE WHOLE ASSEMBLY NOT JUST LIGHTS AND I THINK THIS IS VERY MUCH A SAFETY ISSUE WHEN I CAN'T SEE AT NIGHT WITH LIGHTS ON DIM AND I AM TIRED OF GETTING TICKETS FOR THE LIGHTS BEING ON BRIGHT SND WHEN YOU PAY OVER $45 THOUSAND DOLLARS FOR A VEHICLE YOU WOULD THINK CADILLAC WOULD FIX IT AND IT WOULD BE THERE RESPONSIBILITY TO PAY FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397914February 25, 2021
EXTERIOR LIGHTING
PURCHASED A 2015 CADILLAC SRX 10-9-2020. AFTER DRIVING FOR SEVERAL WEEKS, NOTICED DRIVING AT NIGHT WAS HARD TO SEE, AS LOW BEAM HEADLIGHTS WERE VERY DIM. TOOK TO AN AUTO SHOP WHO INSPECTED AND SUGGESTED HEADLIGHT BULBS BE REPLACED. DROVE A COUPLE OF NIGHTS AND STILL HAD LOW VISIBILITY. TOOK BACK TO AUTO SHOP AND AFTER AN INTENSE INSPECTION, DISCOVERED THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. LOOKING ON THE INTERNET, WE DISCOVERED THIS IS A PROBLEM WITH MANY OTHER CADILLAC SRXS. I WROTE A LETTER TO GM DESCRIBING MY SAFETY CONCERNS WITH THE VEHICLE. I WAS CONTACTED BY A CUSTOMER SERVICE PERSON, WHO IN TURN, PUT ME IN CONTACT WITH A LOCAL CADILLAC DEALER. THE DEALER THEN PUT ME THROUGH TO THEIR SERVICE REP, WHO TOLD ME THEY COULD DO NOTHING FOR ME, THAT THE WARRANTY HAD EXPIRED. ALL REPAIR WORK WOULD BE OUT OF POCKET. THE SERVICE REP TOLD ME THAT GM HAD SENT OUT LETTERS TO CADILLAC OWNERS REGARDING THE HEADLIGHT REPAIRS, AND THAT THE TIME HAD EXPIRED. I TOLD HIM I DIDN'T OWN THE CAR AT THAT TIME, SO I WAS UNAWARE OF ANY LETTER, AND THE PREVIOUS OWNER EVIDENTLY DIDN'T HAVE IT REPAIRED. THE COST TO REPLACE THE BOTH HEADLIGHT ASSEMBLIES IS $1,950.00. SINCE THIS IS A MAJOR SAFETY PROBLEM OF DRIVING AT NIGHT WITH LOW VISIBILITY, I AM REQUESTING THAT NHTSA HELP GO TO BATTLE WITH GM AND DEMAND A RECALL TO FIX THIS PROBLEM ON ALL CADILLAC SRX VEHICLES BEFORE THERE ARE ACCIDENTS, OR WORSE YET, A DEATH, CAUSED FROM THE LACK OF VISIBILITY WHILE DRIVING AT NIGHT. THIS PROBLEM SHOULD NOT BE. GM SHOULD NOT EVEN THINK TWICE ABOUT REPAIRING A CAR THAT DEFECTIVE COMPONENTS HAVE BEEN DISCOVERED ON THEIR CARS. NHTSA, PLEASE HELP US!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397611February 23, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR SAFE DRIVING. THE VEHICLE WAS TAKEN TO FAULKNER CADILLAC (4447 E STREET RD, FEASTERVILLE-TREVOSE, PA 19053) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAL IN THE HEADLIGHTS CAUSED THE LOW VISIBILITY FROM THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397142February 20, 2021
SUSPENSION
WAS DRIVING DOWN THE HIGHWAY GOING SPEED LIMIT OF 70 TO 75 WHEN MY CAR SUDDENLY LOST ALL CONTROL AS IF I WAS ON A SHEET OF ICE AND I TRAVELED UNCONTROLLABLY ACROSS THE ENTIRE HIGHWAY LANES INTO THE CENTER MEDIAN ALMOST INTO ONCOMING TRAFFIC ON THE OTHER SIDE BEFORE COMING TO A STOP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11397066February 19, 2021
EXTERIOR LIGHTING
MY HEADLIGHTS ARE TO DIM, UNABLE TO SEE WHEN I'M DRIVING IN THE STREETS AND HIGHWAYS. I HAVE TO SWITCH TO HIGH BEAM DUE TO MY SAFETY, BUT I'M DISTURBING OTHER CARS WHICH I CAN CAUSE THEM TO HAVE A ACCIDENT AS WELL. ALSO I CAN GET PULLED OVER BY A COP ANY MINUTE. I BEEN HAVING THIS PROBLEM SINCE DAY ONE WHEN I PURCHASE THE CAR OVER A YEAR AGO BUT I THOUGHT THIS WAS NORMAL ON THIS PARTICULAR CAR. PLUS I NEVER MADE IT A BIG DEAL DUE TO I HAD NO CHOICE TO CONTINUE DRIVING IT CAUSE I COULDN'T RETURN IT. SO WE JUST DECIDED TO USE THE CAR JUST DURING DAY TIME. BUT LATELY WE BE USING THE CAR DURING NIGHT TIME NOW IS BECOMING A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396471February 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE FRONT HEADLIGHTS WERE DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT NOTIFIED OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162) WHO OFFERED TO INSPECT THE VEHICLE FOR A FEE HOWEVER, THE CONTACT DECLINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396025February 13, 2021
EXTERIOR LIGHTING
THE HEADLIGHTS NEVER HAVE WORKED RIGHT. FROM DAY ONE, THEY NEVER PUT OUT ENOUGH LIGHT TO SEE TO DRIVE AT NIGHT. THEY COME ON, BUT YOU CANNOT SEE UNLESS YOU TURN ON THE BRIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396023February 13, 2021
EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE ON THE NORMAL SETTING, THEY BARELY LIGHT UP THE ROAD AHEAD. THE BRIGHTS MUST BE TURNED ON IN ORDER TO SEE ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396120February 13, 2021
SERVICE BRAKES
WE WERE TRAVELING ON A CITY STREETS AND THE BREAK SYSTEM ON THE VEHICLE WAS WORKING PROPERLY UNTIL WE HAD TO DO A HARD BREAKING EMERGENCY STOP AT APPROXIMATELY 25 TO 30 MPH. THERE WERE ICY CONDITIONS AND WE SLID THROUGH AN INTERSECTION. IMMEDIATELY AFTER THE EMERGENCY BREAKING, AND WHEN WE APPLIED THE BREAKS AGAIN, THE BREAK PEDAL HAD NO RESISTANCE AND THE BREAK PEDAL WOULD SLOWLY GO THE FLOOR WITH LITTLE OR NO BREAKING ACTION. A INSPECTION UNDER THE VEHICLE DID NOT REVEAL ANY FLUID LEAKS TO INDICATE A RUPTURE OF THE SEALED BREAK SYSTEM. RESEARCH ON THE INTERNET SUGGEST THAT A VALVE MAY HAVE BECOME STUCK OPEN IN THE ABS CONTROL VALVE ASSEMBLY REVERTING FLUID BACK TO THE MASTER CYLINDER RESERVOIR AND NOT TO THE WHEELS. IF THIS IS THE CASE, THIS COULD POTENTIALLY BE A SAFETY HAZARD FOR AN UNSUSPECTING DRIVER OF ANY BREAKING PROBLEMS WHILE CONTINUING TO DRIVE THE VEHICLE AFTER HARD BREAKING. THE MILLAGE ON THE VEHICLE WAS APPROXIMATELY 53000 MILES. I HAVE NOT FOUND ANY RECALLS ON THIS PROBLEM BUT, I THINK IT MAY BE WARRANTED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395699February 11, 2021
SERVICE BRAKES
IN FEB. 2019 MY BRAKE PEDAL WENT TO THE FLOOR CAUSING ME TO RUN A RED LIGHT. THERE WAS NO ACCIDENT. THE PROBLEM DID NOT REPEAT AND I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHICH COULD NOT FIND A PROBLEM AND REPLACED ALL PARTS WHICH COULD HAVE CAUSED IT. THE BRAKE PEDAL AGAIN WENT TO THE FLOOR IN FEB. 2021 WHEN EXITING A STORE PARKING LOT AND NO ACCIDENT OCCURRED. AGAIN TOOK TO DEALERSHIP WHO DID NOT FIND A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395520February 10, 2021
EXTERIOR LIGHTING
THE VEHICLE IS DANGEROUS TO DRIVE AT NIGHT DUE TO INCREDIBLY DIM HEADLIGHTS THAT HAVE BECOME PROGRESSIVELY DIMMER OVERTIME. VISIBILITY AT NIGHT IS THE EQUIVALENT OF DRIVING WITH PARKING LIGHTS ON. TRAVELING ON ROADS WITH HIGHER SPEEDS INCREASES THE RISK AS IT'S IMPOSSIBLE NOT TO OVERDRIVE YOUR HEADLIGHTS. IF IT IS RAINING AT NIGHT, VISIBILITY IS REDUCED TO ALMOST ZERO. AFTER MUCH RESEARCH, IT APPEARS TO BE AN ONGOING PROBLEM FOR MANY OWNERS OF THIS MAKE/MODEL/YR. THE ENTIRE HEADLAMP HOUSING NEEDS TO BE RECALLED AS IT IS DEFECTIVE, MAKING THE VEHICLE UNSAFE TO OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395578February 10, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CUE SYSTEM FAULTY AND INOPERABLE AND AFFECTS YOUR PERIPHERAL VISION AND DISTRACTS FROM DRIVING BECAUSE THE SYSTEM FLASHES. THEY ARE INSISTING THAT I HAVE TO SEND THE CORE BACK TO THE MANUFACTURER WHEN I HAVE TO PAY $1200 TO REPLACE IT, THEY WILL SEND IT BACK AND RESELL IT FOR A HIGHER PRICE AND I WANT TO KEEP THE UNIT FOR EVIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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