Cadillac SRX Complaints

3,266 consumer complaints on file.

#11429033August 13, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Cadillac SRX. The contact stated while driving 60 MPH, the low-beam headlight bulbs became inoperable without warning. The contact was forced to use the high-beam headlights for the duration of his trip. The headlight bulbs were replaced at the dealer. The contact had initially received a warranty notice from the manufacturer about the headlights that informed him that he would be reimbursed for any out of pocket expenses for his headlights. The dealer informed him that they were unable to reimburse him for the repair and referred him to the manufacturer. The manufacturer informed him that they were no longer reimbursing customers for headlight bulb replacement. The vehicle was repaired. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429036August 13, 2021
SUSPENSION, WHEELS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds and making turns the wheels were pulling and not feeling normal. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered a loaner vehicle or a credit towards another vehicle. The failure mileage was approximately 65,000. The VIN was incomplete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429047August 13, 2021
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the vehicle started shuddering with the "Service Stability Trak" message on the instrument panel. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred while driving with an abnormal sound coming from the rear of the vehicle whenever the accelerator pedal was depressed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 105,000. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429056August 13, 2021
ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2014 Cadillac SRX. The contact stated while driving at various speeds, the accelerator pedal was giving off excessive heat. The vehicle was not diagnosed or repaired. The local dealer was contacted and informed her that the vehicle was performing normally. The manufacturer was not informed of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428889August 12, 2021
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that the headlight housings were filled with water causing the illumination from the headlights to be very dim. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and advised the contact to pay for the repairs and then there would be a reimbursement offer. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428770August 12, 2021
EXTERIOR LIGHTING
The headlight casing allow water and condensation to cause the headlights to be extremely dim and makes visibility impossible for night time driving and is a hazard to everyone on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428837August 12, 2021
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that there was condensation on the inside of the headlight housing which resulted in the headlights needing to be replaced. The contact stated no warning lights was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428847August 12, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V4730000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle experienced a slight swaying while driving as if there was an issue with tire treadwear. The approximate failure mileage was 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428621August 11, 2021
EXTERIOR LIGHTING
Headlights leak moisture into housings and degrade headlight visibility at night to the point you can’t see the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428722August 11, 2021
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the NHTSA. The failure mileage was 43,464.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428723August 11, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that the headlights would fail to operate once moisture entered the headlight module. The contact stated that either the check right headlamp or check left headlamp warning message would appear on the instrument panel during the failure. The dealer was notified of the failure and informed her that if the headlights were replaced by an independent mechanic, she might be reimbursed through a manufacturer warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000. Consumer stated problem is ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428536August 10, 2021
SUSPENSION, WHEELS, UNKNOWN OR OTHER
4 Mar 2021 passenger side front wheel bearing failed while returning home from anniversary trip with 37,733 miles on our SRX. Dealer stated that SRX was out of warranty due to time after purchase. 5 July 2021 passenger side rear wheel bearing failed while returning home from family trip with 40,003 miles on our SRX. Called Cadillac Customer Care and received a case number. Immediately received an email stating that she was my customer advocate and would get back to me within 3 working days (email is attached). NO ONE has ever contacted me. I have contacted CCC on four different occasions with a promise every time that someone would get back to me within 48-72 hours. NO RESPONSE. I have not been discourteous to any of the Customer Care personnel and therefore, have no idea of why they do not respond to me, even if it was a DENIAL. I get the impression that this problem may be greater than they want to acknowledge and they are hoping that I will just go away. I will not, this is more about principal at this point than money. Can you provide me guidance on what to do next, or can you assist in obtaining a response to my case?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428551August 10, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated he was unable to see the roadway while driving at night using the low-beam headlights. The contact stated that the high-beam headlight was activated to see the road. The vehicle was taken to the dealer however, the mechanic was unable to diagnose the cause of the failure. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428552August 10, 2021
SERVICE BRAKES
The contact owns a 2016 Cadillac SRX. The contact stated while driving at 10mph and approaching a stop sign, the contact depressed on the brake pedal but the vehicle did not stop which caused the contact to crash into the rear-end of the vehicle in front. The air bags did not deploy. There was no warning light illuminated. There was no medical treatment needed at the scene, however, the driver in the other vehicle reached out to an attorney the day after the accident to state they were hurt. A police report was filed. The vehicle was damaged where both the front driver and passenger headlight and finder were crushed in. However, the contact was able to continue to drive after the accident to their residence. The contact took the vehicle to an auto body shop to have an estimate on the damage on the vehicle, however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 67,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11427979August 6, 2021
ELECTRICAL SYSTEM
2015 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR REPAIRS MADE TO VEHICLE RELATED TO DEFECTS WITH VARIOUS SAFETY FEATURES. THE CONSUMER STATED THE CUE SYSTEM FAILED AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427636August 3, 2021
POWER TRAIN, ENGINE
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would independently downshift without warning. After a few minutes, the contact would be able to resume normal driving upon restart. The contact called a dealer about the failure and was informed that unless a warning light was illuminated on the instrument panel, they could not diagnose the failure. Recently, the contact stated that while driving out of a parking lot, the vehicle would not shift out of first gear with the check engine warning light illuminated. After, calling her husband for assistance, her husband was able to restart the vehicle and the vehicle resumed normal operation. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427448August 2, 2021
SUSPENSION
The contact owns a 2013 Cadillac SRX. The contact stated while driving 50 mph, the rear end of the vehicle started swerving uncontrollably. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the vehicle needed an alignment. The contact stated that the vehicle was repaired however, the failure persisted. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The manufacturer was made aware of the failure and informed the contact that they would assist in locating a dealer that had the part to provide a temporary recall repair however, the contact had not received any information on a possible dealer. The vehicle was not repaired. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427382August 1, 2021
UNKNOWN OR OTHER
There is a recall on my vehicle and GM has advised they can't or won't be able to fix it in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427085July 29, 2021
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
airbags light turned on, my seatbelts just stopped working and are tight, my radio screen just went blank. I can’t drive the vehicle because of no proper working seatbelts. If i was to wreck there is nothing to prevent me the driving or my front passenger from being ejected. Ive taken my vehicle to my dealership that confirmed the airbag sensor says they have been suddenly deployed the dealer also confirmed my vehicle has never been in a accident and ive only had the vehicle since april 19 2021 the problems occured July 5 2021 and they advised me they have heard of airbags popping out of nowhere. It has not been inspected by police or the manufacturer. The seatbelts locked the radio went blank then my airbag light appeared suddenly. I Asked the dealership im financing the vehicle from if they could provide me a safe vehicle until they resolve they issue because i do have toddlers and i was told no it wasnt a option i also asked if they could just exchange the vehicle for another around the same value and was also told no. I was most concerned that they allowed me to drive the vehicle off the lot after explaining to me the dangers that could occur while im on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426085July 23, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact stated that while driving downhill at approximately 35 mph, there was a loud screeching sound coming from the rear of the vehicle. The vehicle drove into the opposite lane before stopping on the side of the roadway. Upon inspection, it was determined that the rear passenger’s side wheel had detached. The vehicle was towed to the local dealer who diagnosed that the rear passenger’s side suspension toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 112,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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