Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10360047October 12, 2010
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 35 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT DROVE TWO MILES AND THE LIGHTS EXCEPT THE SPEEDOMETER BECAME VISIBLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE INSTRUMENT CLUSTER WAS REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER WHO TOOK THE COMPLAINT AND STATED THAT A REPRESENTATIVE WOULD CONTACT HIM. THE FAILURE MILEAGE WAS 9,017. UPDATED 1/06/11*LJ THE CONSUMER ALSO STATED THE BATTERY DIED THREE TIMES. UPDATED 04/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360137October 12, 2010
EQUIPMENT:MECHANICAL:CARRIER/RACK
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LUGGAGE RACK RUBBER CHROME STRIP ON THE TOP OF THE VEHICLE BECAME LOOSE AND FELL OFF. THE CHROME TRIP MOLDING FELL OFF THE DRIVERS SIDE AND LEFT PASSENGER SIDE WINDOWS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD REPAIR THE VEHICLE WITH THE SAME OEM PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359599October 7, 2010
FUEL SYSTEM, GASOLINE
FUEL SMELL INSIDE CAR. CADILLAC SRX 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355166September 13, 2010
TIRES
CAR CAME W/ INFLATER KIT, NO SPARE TIRE. HAD BLOWOUT. TOOK 5 HOURS TO GET TOWED AND FIND NEW TIRE/REPLACE. I HAVE SINCE ORDERED THE SPARE FROM CADILLAC PARTS DEPT FOR $350 INCLUDING JACK AND MOUNTING KIT! EVERYONE SHOULD DO IF YOU TRAVEL FAR FROM HOME........EASY CURE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353294September 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON TWO SEPARATE OCCASIONS THE FIRST ON MAY 21, THE SECOND ON AUGUST 14, WHILE DRIVING MY 8 MONTH OLD 2010 CADILLAC SRX WITH 8549 MILES ON IT AT SPEED, DASHBOARD LIGHTS GO CRAZY, I GET A STABILITRAK WARNING AND THE CAR AUTOMATICALLY SHIFTS INTO NEUTRAL. THE ONLY WAY TO GET INTO A GEAR TO DRIVE IS TO TURN OFF THE CAR LET IT SIT FOR AT LEAST 90 SECONDS THEN RE START AND GO. FIRST TRIP TO THE DEALERSHIP THEY COULD SEE WHAT HAPPENED BUT NOT WHY IT HAPPENED. THEY TOOK THINGS APART AND PUT THINGS TOGETHER HOPING TO CATCH A LOOSE FITTING. SECOND TOW TO THE SHOP, AUGUST 14TH, THE CAR IS STILL THERE AS OF 9/1. I AM TOLD THAT A PART IS NEEDED AND THAT PART IS ON BACK ORDER AND WON'T BE IN FOR ANOTHER 2 WEEKS OR SO. PART NEEDED IS TRANSMISSION CONTROL MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346932August 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION ON THE 2010 CADILLAC SRX PERFORMANCE TRIM STICKS IN LOW GEAR WHEN TRYING TO ACCELERATE, LEADING TO INABILITY TO SAFELY MERGE ONTO THE FREEWAY OR EXPRESSWAY. ONCE STUCK, THE ONLY WAY TO 'UNSTICK' IS TO BRING THE CAR TO A COMPLETE STOP (0 MPH), WHEN THE TRANSMISSION SHIFTS DOWN AND SEEMS TO 'RESET' ITSELF. MERGING ONTO ONCOMING TRAFFIC AT HIGHER SPEEDS IS CONSEQUENTLY MADE UNSAFE DUE TO THE FACT THAT THE CAR CANNOT SPEED UP REASONABLY AND IS RESTRICTED IN TERMS OF THE MAXIMUM SPEED IT CAN ACHIEVE ON THE 'STUCK GEAR'. ISSUE SEEMS TO REPLICATE CONSISTENTLY AND HAS BEEN SEEN MOSTLY DURING THE FIRST FEW MINUTES OF DRIVING THE VEHICLE AFTER IT COOLS DOWN. THE AUTOMATIC TRANSMISSION THAT USUALLY SHIFTS B/W 2000 - 2500 RPM GOES AS HIGH AS 6000 RPM WITHOUT BUDGING FROM THE 'STUCK' GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336774June 17, 2010
LATCHES/LOCKS/LINKAGES
2010 CADILLAC SRX THE HOOD RELEASE LATCH IS LOCATED ADJACENT TO THE PAD FOR THE LEFT FOOT. THE FOOT IF MOVED CAN POP THE HOOD. THIS HAPPENED FOUR TIMES ONCE AT 65 MPH SENT EMAILS TO CADILLAC NO ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335178June 8, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT RENTED A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 20 MPH, THE ENGINE STALLED AND THE VEHICLE BEGAN INDEPENDENTLY ROLLING BACKWARDS. AFTER THREE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT INFORMED THE RENTAL FACILITY MANAGER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,047.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326992April 22, 2010
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) TO WHOM IT MIGHT CONCERN: I'M A BIG FAN OF CADILLAC CARS. I PURCHASED A BRAND NEW 2010 CADILLAC SRX IN DECEMBER 2010 FROM CREST CARS (CADILLAC AUTHORIZED DEALER) AND THE CAR HAS BEEN RUNNING GOOD, EXCEPT FOR THE BRAKE. THE BRAKE MAKES LOTS OF UNACCEPTABLE GRINDING AND RATTLE NOISE IMMEDIATELY WHENEVER I START TO RELEASE THE BRAKE OR APPLY IT PARTIALLY. HERE'S HOW TO DUPLICATE THE NOISE: - IF THE CAR STOPS, RELEASE THE BRAKE GRADUALLY. THE GRINDING NOISE APPEARS VERY LOUD, ESPECIALLY WHEN THE CAR IS IN A SLOPE SLIGHTLY DOWNWARD. - IF THE CAR IS MOVING, APPLY THE BRAKE TO STOP IT. ABOUT LESS THAN ONE SECOND BEFORE THE CAR GOES TO A COMPLETE STOP, THE GRINDING NOISE RE-APPEARS. I CONTACTED CREST CAR (THE DEALER WHERE I PURCHASED THE CAR) AND HAVE THEM TAKE A LOOK TO FIX IT. AFTER ABOUT 2 DAYS, THEY RETURNED THE CAR TO ME, SAYING THAT THEY "CANNOT DO ANYTHING ABOUT THE NOISE". HERE ARE SOME IMPORTANT INFORMATION I RECEIVED FROM DEALER: - THE SERVICE ADVISOR AGREED WITH ME THAT THE PROBLEM WITH THE BRAKE IS VALID. - THE SERVICE ADVISOR AGREED THAT THEY CANNOT DO ANYTHING TO STOP THE NOISE WITH THE BRAKE - THE TECHNICIAN STATED IN THE PAPERWORK THAT THE NOISE FROM THE BRAKE ALSO COMES FROM OTHER 2010 SRX CROSSOVER. SERVICE ADVISOR REFUSED TO HONOR WARRANTY BECAUSE THEY ARE UNABLE TO FIX THE NOISE. THE CAR IS ONLY 3-4 MONTHS OLD AND UNDER FULL WARRANTY. WHENEVER I APPLY THE BRAKE, I TRY TO PRESS HARDER THAN I SHOULD HAVE. TO OVERCOME THE NOISE, WHENEVER I TRY TO RELEASE THE BREAK, I TRY TO RELEASE COMPLETELY INSTEAD OF GRADUALLY RELEASING IT. SINCE THE BRAKE AFFECTS MY HABIT OF CONTROLLING THE CAR, IT IS CONSIDERED A SERIOUS SAFETY ISSUE WITH THE CAR. [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323058March 31, 2010
TIRES
CADILLAC REFUSES TO ALLOW ME TO ORDER A NEW 2010 SRX WITH A SPARE TIRE. THE CAR COMES STANDARD WITH A CAN OF FIX-A-FLAT TYPE SOLUTION TO FIX YOUR TIRE. HOWEVER IF THE FIX-A-FLAT SOLUTION CANNOT FIX THE HOLE, YOU ARE STRANDED ON THE HIGHWAY UNTIL YOU CAN BUY A NEW TIRE. THE ONLY WAY TO GET A SPARE TIRE ON A NEW SRX IS IF IT IS A FLEET PURCHASE (E.G. RENTAL CAR COMPANIES). IT IS IMPOSSIBLE TO BELIEVE THAT A CAR MANUFACTURER CAN REFUSE TO OFFER A SPARE TIRE AS AN OPTION ON A NEW CAR. THIS IS TOTALLY A SAFETY ISSUE AND SHOULD BE ILLEGAL. PLEASE HELP ME WITH THIS BIZARRE AND ALMOST UNBELIEVABLE SITUATION. THANKS, VINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322669March 29, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT IT DID NOT RESPONDED. SHE CALLED THE DEALERSHIP AND A TECHNICIAN CAME OUT AND STARTED THE VEHICLE. THE CONTACT LATER NOTICED THAT THE VEHICLE WAS STILL HAVING START-UP PROBLEMS. SHE SENT LETTERS TO THE MANUFACTURER BUT RECEIVED NO CORRESPONDENCE. THE CONTACT REQUESTED THAT THE VEHICLE BE TRADED FOR ANOTHER BUT WAS INFORMED THAT SHE WOULD HAVE TO PAY MORE TO DO SO. THE CURRENT MILEAGE WAS APPROXIMATELY 3,850. THE FAILURE MILEAGE WAS 367.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319168March 12, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 15 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE. LATER, WHILE ATTEMPTING A LEFT TURN, THE ENGINE STALLED A SECOND TIME. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO DEFECTS AND RELEASED THE VEHICLE BACK TO THE OWNER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8 AND THE CURRENT MILEAGE WAS 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314082February 25, 2010
ELECTRICAL SYSTEM
DRIVING IN A HEAVY RAINSTORM, INCREASED VELOCITY OF WIPERS TO HIGH. THEY FROZE & ALL WARNING LIGHTS ON THE DASH BOARD LIT-UP INDICATING NUMEROUS PROBLEMS SUCH AS ABS, TRACTION CONTROL, ETC. EXTREMELY DANGEROUS DRIVING ON A THREE LANE ROAD AT DUSK WITH NON WIPERS/VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311237February 17, 2010
STRUCTURE:FRAME AND MEMBERS
I WAS T-BONED ON THE RIGHT SIDE OF THE CAR. I WAS TRAVELING ABOUT 10-15 MPH. THE VEHICLE THAT HIT ME WAS TRAVELING ABOUT 10-15 MPH. UPON IMPACT MY AUTO. A CADILLAC SRX SUV FLIPPED OVER ON ITS LEFT SIDE. IT APPEARED AS THOUGH MY CAR DID NOT SLIDE SIDEWAYS AT ALL FROM THE IMPACT BUT JUST FLIPPED OVER ON THE LEFT SIDE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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