Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10443010January 5, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 CADILLAC SRX. CONSUMER STATES WHILE VEHICLE WAS IN PARK, IT ROLLED BACK AND HIT ANOTHER VEHICLE *TGW THE CONSUMER STATED HE READ WHERE A RECALL HAD BEEN ISSUED FOR THE PROBLEM HE EXPERIENCED. THE RECALL STATED THE SHIFTER MAY INACCURATELY INDICATE THE TRANSMISSION IS IN PARK, WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH. THE CONSUMER REFERENCED RECALL # 11V595000. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10442601January 5, 2012
STEERING, WHEELS
I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTED AT OUR LOCAL CADILLAC DEALERSHIP, AND THOUGH THEY DID HEAR THE RUBBING NOISE, THE TECHNICIANS WERE UNABLE TO DETERMINE A CAUSE. IN ADDITION TO BEING VERY ANNOYING, ESPECIALLY AFTER PAYING PREMIUM PRICES FOR A LUXURY VEHICLE, I AM CONCERNED THERE MAY BE A STRUCTURAL PROBLEM THAT WILL RESULT IN ACCIDENT AND INJURY. I AM TAKING THE VEHICLE BACK TO THE DEALERSHIP, BUT I FEAR IT IS A FUTILE EFFORT AS THE MECHANICS SEEM TO HAVE NO IDEA WHAT IS CAUSING THIS NOISE. IS THIS ISSUE COMMON, AND IF SO, IS IT BEING RESEARCHED AND ADDRESSED BY THE ENGINEERS AT CADILLAC? SOMEONE PLEASE ADDRESS THIS AND PROVIDE A FIX! IF A FIX HAS BEEN DETERMINED, PLEASE PROVIDE INSTRUCTIONS ON THE PROCEDURES FOR HAVING THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441791December 30, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DOOR LATCH FAILED AND WOULD SPORADICALLY OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE REAR DOOR LATCH. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439432December 12, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING 3 MPH AND ATTEMPTING A LEFT TURN WHEN HE NOTICED THAT THE DRIVER SIDE FRAME WAS BLOCKING THE VIEW OF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 15,000. ..UPDATED 01/04/12 *BF UPDATED 01/09/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436582November 21, 2011
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE WHOLE CAR IS A SHAME. WIRING HARNESS FELL AND MELTED, LOST BRAKES, COMPUTER WOULDN'T ALLOW CAR TO START, STABILI TRACK, POWER STEERING, RADIATOR ALL FAILED. NO SIDE PANELS INSTALLED IN DOOR JAMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434246November 4, 2011
ENGINE AND ENGINE COOLING
I BOUGHT MY SRX IN MAY 2011 WITH 2300 MILES ON IT. IN OCTOBER I NOTICED A SQUEAKING COMING FROM THE FRONT END WHEN I MADE TURNS. I TOOK IT TO THE DEALER AND SAID I NEEDED NEW STRUT MOUNTS. WHILE WAITING FOR THE PARTS TO COME IN, ON OCT 25 I WAS DRIVING JUST OFF THE HIGHWAY AND LOST ENGINE POWER. I WAS ONLY ABLE TO GO 15MPH WHILE MY RPMS WERE RUNNING HIGH. THE DEALER SAID I NEEDED A NEW THROTTLE CONTROL ASSEMBLY. ON OCT 26 THE CAR WENT IN FOR BOTH STRUT MOUNTS AND THROTTLE ASSEMBLY. THEY HAD MY CAR 4 DAYS. ON OCT 29 I GOT THE CAR BACK BUT ON NOV 2, THE STRUT MOUNT NOISE CAME BACK. THE DEALER INFORMED ME TO BRING THE CAR BACK IN. I BROUGHT IT TO THE DEALER TODAY AND I AM WAITING FOR THEM TO CALL TO TELL ME WHAT THE PROBLEM IS NOW. I AM VERY DISSATISFIED WITH THE VEHICLE AND DON'T FEEL SAFE DRIVING IT AS I DRIVE BETWEEN 4 STATES FOR MY JOB AND NEED A SAFE VEHICLE. CADILLAC/GM HAS BEEN CONTACTED SEVERAL TIMES BY MY BOYFRIEND AND MYSELF ABOUT THE ISSUES AND THEY HAVE NOT BEEN HELPFUL OR RESPONSIVE AT ALL. I WOULD EXPECT MORE CONSIDERING IT'S SUCH AN EXPENSIVE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428658October 4, 2011
VEHICLE SPEED CONTROL, SEAT BELTS:FRONT
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH WHEN HE APPLIED THE BRAKES, THE VEHICLE SURGED FORWARD UNTIL CRASHING INTO ANOTHER VEHICLE. THE CONTACT SUFFERED INJURIES AND WAS UNDERGOING PHYSICAL THERAPY FOR TREATMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ON A FEW OCCASIONS PRIOR TO THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT HAD NOT RESPONDED. THE FAILURE MILEAGE WAS 5,700. UPDATED 6/25/12 *CN THE CONSUMER ALSO STATED THE SEAT FAILED TO PROPERLY RESTRAIN HIM. UPDATED 06/29/12
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10428152October 1, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
MY WIFE HAS COMPLAINED SEVERAL TIMES OVER THE LAST YEAR ABOUT SUDDEN ACCELERATION BY HER CAR. I DID NOT PAY MUCH ATTENTION UNTIL SHE HIT A CAR IN A PARKING LOT BECAUSE HER CAR JUMPED FORWARD. NO ONE WAS IN THE OTHER CAR AND MY WIFE WAS NOT HURT. IT HAPPENED AGAIN ABOUT A WEEK AGO SO I TOOK IT TO THE DEALER. THEY MADE SOME SOFTWARE ADJUSTMENTS SUGGESTED BY GENERAL MOTORS INCLUDING ONE THAT READ "ADDRESSING LONG HESITATION/DELAYS OCCURRING WHEN DRIVER COASTS TO AROUND 10MPH AND STEPS INTO AN AGGRESSIVE PEDAL". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421356August 24, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE AUTOMATIC HATCHBACK BUTTON WAS TOO SENSITIVE AND TOO EASY TO ACCESS. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE HATCHBACK DOOR UNEXPECTEDLY CLOSING AS A RESULT. THE CONTACT ALSO STATED THAT THE HATCHBACK DOOR COLLAPSED ON TOP OF HER, CAUSING A HEAD INJURY. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 20,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10405869June 10, 2011
AIR BAGS:SIDE/WINDOW
MY NAME IS[XXX] AND I REPRESENT[XXX] AND HER FAMILY. SHE LEASED A CADILLAC SRX ON JULY 6, 2010. ON DECEMBER 4, 2010 THE SIDE AIR BAG DEPLOYED INJURING THE DRIVER WITHOUT AN ACCIDENT. THE INSURANCE DETERMINED IT WAS A MANUFACTURER DEFECT. TO DATE, THE MANUFACTURER IS REFUSING TO REPAIR. A RECALL FOR THE 2011 SRX WAS RELEASED TODAY. IT IS OBVIOUS THEIR IS DEFECTIVE ENGINEERING IN THE AIR BAG SYSTEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10405415June 7, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394180April 4, 2011
VEHICLE SPEED CONTROL, SEAT BELTS:FRONT
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE FAILURE DID NOT RECREATE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 57,000. THE CONSUMER ALSO STATED THE SEAT BELT DIDN'T HOLD HIM IN PLACE. UPDATED 08/12/11. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10394237April 4, 2011
ENGINE AND ENGINE COOLING:ENGINE
CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING CAR. LUCKILY THE CAR WAS IN MY DRIVEWAY WHEN THIS "CATASTROPHIC ENGINE FAILURE" OCCURRED. CAR TOWED TO DEALER. DEALER DETERMINED THAT THE PISTON ROD WAS THROWN AND PUT A HOLE IN THE SIDE OF THE ENGINE. CAR HELD WHILE DEALER INVESTIGATED CAUSE. NEXT DAY ADVISED OF CAUSE AND TOLD THAT CORRECTION IS REPLACEMENT OF THE ENGINE. IN MARCH, THE SERVICE DEPT. TOLD ME THEY KNEW NOTHING ABOUT AN ENGINE RECALL ONLY A TURBO HOSE AND POWER STEERING RECALL. DEALER HAS REPLACED ENGINE AND "DONE ALL RECALLS." I AM AFRAID TO PICK UP THE CAR, AND UNSURE OF DEALERS ETHICS. I NEVER RECEIVED ANY LETTER OF ANY KIND ABOUT THE SAFETY RECALLS ON MY NEW CAR. I HAVE NEVER USED REGULAR GAS IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384416February 24, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376418January 12, 2011
STEERING
THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372716December 28, 2010
POWER TRAIN:DRIVELINE
SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369680December 8, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REPAIR COST WAS $2,800. A CLAIM WAS FILED WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 6,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10366594November 17, 2010
EQUIPMENT, ELECTRICAL SYSTEM
THE CAR STATES "REMOTE NOT DETECTED" EVEN THOUGH THE REMOTE IS IN THE VEHICLE. THIS HAS OCCURRED FOUR TIMES SINCE I BOUGHT THE CAR IN APRIL 2010! ONCE, THE VEHICLE LOST COMPLETE POWER WHEN THIS OCCURRED ON THE THIRD TIME! WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366426November 16, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2010 CADILLAC SRS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED FOR FORTY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE THE FAILURE. THE FAILURE MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360962October 17, 2010
EQUIPMENT, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING DOWN THE ROAD. I AM HARD OF HEARING SO I DIDN'T HEAR THAT IT WAS OPEN AND THERE WAS NO ALARM OR INDICATOR LIGHT SAYING THE DOOR WAS OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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