Cadillac SRX Complaints

3,266 consumer complaints on file.

#11467404June 3, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The headlights are so dim it’s a very bad safety issue. I’ve replaced them 3 times , still same problem. Everybody I have talked to has the same problem with theirs. Something has got to be done. I’m going to call the head of Cadillac if it doesn’t get resolved. My guesses keep blowing and it’s also wearing the tires out to quick
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466912June 1, 2022
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
2012 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SERVICE REAR AXLE SAFETY RECALL. THE CONSUMER STATED THE VEHICLE DISPLAYED THE SERVICE REAR AXLE MESSAGE. THE REAR AXLE FAILED AND WAS REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE 212340980 FOR THE REAR AXLE AND SUBMITTED A REIMBUSEMENT CLAIM. THE CLAIM WAS DENIED TWICE. THE MANUFACTURER'S DENIAL LETTER STATED THE REPAIR PERFORMED WAS NOT THE REPAIR COVERED IN THE RECALL. THE CONSUMER REQUESTED INFORMATION ABOUT WHY THE REIMBURSEMENT CLAIM WAS DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466780May 31, 2022
POWER TRAIN
Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle. I have attached the diagnostic sheet from certified Cadillac dealership in this case request. I did contact Cadillac customer service, they suggested to contact NHTSA regarding this recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466482May 28, 2022
STEERING, SUSPENSION
Received Recall notice (#N212340980), contacted several dealers and ALL said the same thing: if you did not purchase the car here, then appointments are six weeks out! Finally, went Tremonte Cadillac as they were kind enough to take the car in sooner; brought the car there and within fifteen minutes I was told "you are all set", thanked him and left. On the way home the "Service Rear Axle" message came back up again! Being the weekend I did not contact the dealer. The next day the light came back on and the vehicle information center would not display. Contacted the dealer and they said to bring the car back. The fact that the dealer is 45mins away, my difficult work schedule and being told the car can be driven, you just lose the AWD capability, I opted to wait till the fall. Also several attempts to contact Cadillac by phone, email and letters-with not one response! I am writing you at this time as we detected the car pulling to the right and loss of AWD system. Hoping your office can assist us. Respectfully, [XXX] and [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466449May 27, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact owns a 2019 Cadillac SRX. The contact stated that while driving at an undisclosed speed, another vehicle cut her off. The contact slammed on the brake pedal however, the vehicle inadvertently accelerated. There were no warning lights illuminated. The contact regained control of the vehicle and turned off and restarted the vehicle. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466171May 26, 2022
EXTERIOR LIGHTING
The head lights are so dim the suv can’t be driven at dark . Replaced bulbs and it was not any better
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465894May 24, 2022
EXTERIOR LIGHTING
THE HEADLIGHT HAVE BECOME SO DIM I CANNOT SAFELY DRIVE AT NIGHT. THERE ARE NUMEROUS ARTICLES/LAWSUITS REGARDING THIS ISSUE BUT NO RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465720May 23, 2022
EXTERIOR LIGHTING
I've had my 2014 Cadillac SRX for a little over a year and had a dealership run the VIN to ensure this particular vehicle had no issues. A couple of months ago, I was returning from a late night assignment and after leaving the city limits realized I couldn't see. I was on a 4 lane mountainous road. At a traffic signal I pulled into the turn of road and flashed the lights to make sure they were on. I had approximately 5 more miles to go and started wondering how I was going to get home since I couldn't really see the road. I started to call the police but decided not to -- I'm new to the area, it's rural and I'm and AA woman over 55 years old -- too many variables not in my favor. So I started praying, drove in the on the white line in the center of the highway because I couldn't see the edges. It took me quite a while driving at 15 mph to make it home. By the time I arrived home I was shaking like a leaf in the wind. I have never felt so scared and unsafe in my life. I actually went to my eye doctor again because I thought I was having eye issues since I wear contacts. Then I thought well maybe I just can't drive at night anymore. I discovered neither were an issue. I stopped by the local Cadillac dealership to have the lights checked. I happened to mention to the service guy my incident on the road and he proceeds to inform me that the headlights on this SRX has issues but there is no recall. I researched this on the internet later and discovered the stories of so many others in my same situation. Supposedly GM issued a letter to owners a couple of years ago but has followed done little follow through with reimbursements. I am appalled considering that this is clearly a safety issue. However, two lawsuits were filed in 2017 and 2019. Is NHTSA going to demand that GM conduct a recall? Headlights are a safety necessity and required by law. I now have to replace the headlights in order to drive at night and in bad weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464879May 16, 2022
VISIBILITY/WIPER, EXTERIOR LIGHTING
Continuous Struggle with the performance of my vehicle’s headlights. I feel like I am driving blind at night unless I turn my Brights on. I have a 2015 SRX and my low headlights are really dim. My 2015 SRX HEADLIGHTS are pretty useless, I got the lens cleaned up and they are not clouded but the light is so dim making it unsafe for me to drive at night. I did some research and found there has been a class action lawsuit filed over Cadillac SRX headlight performance and there are numerous complaints on this by so many frustrated Cadillac owners. My dealer is asking for $1700 to fix the headlights. I feel this is a safety issue and GM should be responsible to resolve the issue. The problem exists from day 1 since I bought the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464460May 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that there was water inside the headlamp housing. While driving at night, the headlights failed to produce adequate lighting; the hi-beam headlights was needed for safe nighttime driving. The vehicle was taken to the local dealer where it was diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464405May 12, 2022
ELECTRICAL SYSTEM, SUSPENSION, VEHICLE SPEED CONTROL
The contact owns a 2011 Cadillac SRX. The contact stated that the rear axle, suspension, park assist, and stability tract control warning indictor lights were illuminated. The contact stated that while driving, the vehicle fishtailed. The contact called the local dealer. A multi-point inspection was provided by the dealer, who informed contact that the power steering and transmission lines were leaking. Additionally, a fuse was missing, the malfunction light illuminated and the vehicle failed to accelerate. The vehicle was repaired. The contact stated that while driving, the vehicle failed to accelerate. The check engine, ABS, traction control and an unknown warning light illuminated. The contact stated the failure was related to NHTSA Campaign Number 21V473000 (Suspension). The manufacturer was contacted and referred the contact to the local dealer however, no additional assistance was provided. The failure mileage was 204,875.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464324May 12, 2022
EXTERIOR LIGHTING
Pulled over by police stating that my lights looked like I was driving around with just my running lights on and that I needed to get them looked at and fixed, gave me a warning to take to dealership to have corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463993May 10, 2022
EXTERIOR LIGHTING
There appears to be a known issue with 2010-2016 Cadillac SRX models related to defective seals on the headlights that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs. My vehicle is a 2014 model and has recently been afflicted with this problem. The light quality has degraded so completely that I cannot drive the vehicle at night. In my research, it appears that this is a known and frequent issue with the 2010-2016 models. Apparently there have been class action lawsuits in the past and the manufacture at one point had a reimbursement program but that has since expired and the dealerships are instructed to simply replace the bulbs and reflectors, NOT actually repair the seal problem. ie. The issue will only repeat itself, particularly in warm Florida climates. Itr is my hope and others that a formal recall should be issued for adequate replacement of the headlights with good seals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463717May 7, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The headlights are very, very dim when driving the vehicle at night. They are getting progressively worse. Before I took ownership of the vehicle, it was owned by my elderly parents, (82 and 88), both recently deceased. In the years prior to their deaths, they drove much less and hardly ever at night. It wasn't until I took ownership that my wife and I began to notice just how dim the lights were when driving at night. I took the car, which then had 52K miles on it back to Bentley Cadillac in Huntsville, AL, where it had been purchased to have it's latest recall performed. I also paid $1350 to have the climate package controls replaced, which hadn't worked properly for years. I was preparing the vehicle to sell as I was left with too many vehicles and too few drivers. A potential buyer test drove it and part of the drive was at night. They came back saying what we had noticed previously, that the headlights were too dim for safe nighttime driving. The buyer, who had previously expressed very strong interest did not follow through with the purchase as she stated that she felt the vehicle was unsafe to drive at night, which, of course, would seriously limit the vehicles usefulness to her, or, to anyone else for that matter, including myself. I looked at the internet to try and ascertain whether there were others having similar problems with vehicles like mine. Indeed, there were many describing exactly the problems I had been experiencing. The seals on these SUV's were and are continuing to break down allowing moisture into and the headlights, making them defective and unsafe to drive. While I found no active recalls, Cadillac had previously acknowledged the problem by reimbursing some owners for repairs they themselves had paid for up-front around the year 2020. I contacted the Cadillac and the dealership. The best they did was to offer between around $400 and $600 toward a repair that was going to cost between $1600 and $2K, or more by the time is was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463323May 4, 2022
AIR BAGS
The contact owns a 2008 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the horn became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463381May 4, 2022
SUSPENSION, ELECTRICAL SYSTEM
The contact owns a 2015 Cadillac SRX. The contact stated that while driving approximately 60-65 MPH, the vehicle swayed. The battery and navigation system became inoperable. The TPMS warning indicator light was illuminated. The vehicle was taken to the local dealer where it was diagnosed the battery and the toe link needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 2,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463004May 2, 2022
EXTERIOR LIGHTING
My headlights are so dim i cannot use my car at night. It started a while ago I have replaced the lights but they become dim and the moisture in the headlights is terrible it is so dangerous to drive my car at night i cannot move it once it is dark. I have searched and found that this is an ongoing issue not only in my 2011 model but all Cadillac and is a known issue that Cadillac refuses to take responsibility for. I received a letter during the high of COVID stating they would reimbursement if you had gotten it fixed but i got the letter in May and time to get the repair and the reimbursement had passed. live in NY and everything was shut down for quiet sometime so perhaps the letter was sent internationally at that time so i couldn't take advantage of the offer. My understanding is that it will be around $1600.00 to repair the headlights which i feel i should not have to bear after paying so much money for my car this is a manufacturer defect and they should bear the responsibility to correct and fix my car. I purchased my vehicle and paid 48K which wasn't cheap I should not have to pay additional out of pocket due to their poor workmanship and parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463098May 2, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
https://www.700r4transmissionhq.com/service-stabilitrak-cadillac-srx/ While driving to Chicago the car lost acceleration in the midst of expressway driving at the same time the StabilityTrac sensor came one, the speedometer started acting wonky. This happen going and coming from Chicago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462541April 28, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that while driving approximately 45 MPH, the headlights suddenly stopped illuminating. The vehicle was taken to the local dealer who diagnosed that the headlamps were damaged due to condensation and moisture inside the headlight assemblies and the headlight assemblies need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced for the same failure however, the failure recurred. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462450April 27, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 10 MPH at night, the visibility was reduced due to the headlamps not properly illuminating the roadway. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the reflector inside the headlamps were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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