Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10586098May 2, 2014
POWER TRAIN
UPON ACCELERATION FROM A COMPLETE STOP OR ROLLING STOP, THE VEHICLE WILL STALL FOR APPROXIMATELY 2-3 SECONDS. THIS INCIDENT HAS OCCURRED MORE THAN 5 TIMES IN THE LAST YEAR. THE VEHICLE CURRENTLY HAS 55,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584928April 25, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR HATCH OPENED ON IT'S OWN. THIS MOST RECENT TIME MY HUSBAND DID NOT NOTICE THAT IT HAD HAPPENED & ENTERED OUR GARAGE WITH IT UP, BREAKING THE WINDOW & WIPER UNIT. AS WE THOUGHT BACK, I HAD ONE TIME WITHIN THE PAST 3 MO. WHEN I WAS DRIVING & DISCOVERED IT WAS UP. ALSO, EACH OF US HAD ONE TIME WHEN WE CAME OUT OF A STORE & FOUND IT UP, EVEN THOUGH WE ALWAYS LOCK THE VEHICLE. WE EACH DISMISSED THESE EARLIER INCIDENTS THINKING WE MUST HAVE DONE SOMETHING WRONG. WE ARE HAVING THE DEALERSHIP THAT REPAIRED THE DAMAGE CHECK TO SEE IF THEY CAN FIND SOME DEFECT THAT WOULD CAUSE THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10583635April 19, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE:BODY
WATER DRAIN FROM MOON ROOF SEPARATED AND WATER FLUID ED THE VEHICLE SHORT IN OUT MANY COMPONENTS. TOOK IN FOR SERVICE HAD TO PAY $1900. THIS SHOULD HAVE BEEN COVERED I FEEL THAT THIS REPAIR SHOULD HAVE BEEN COMPLETED AT NO COST TO ME. BEING THAT THERE WERE AT LEAST FIVE OTHER VEHICLES IN THE SAME DEALER REPAIR SHOP AT THE SAME TIME. SPOKE TO THE TECHNICIAN REPAIRING THE CAR BEFORE MINE AND WAS TOLD HE KNEW ACTUALLY WHAT THE PROBLEM WAS. HE SHOWED ME THAT THE DRAIN TUBE CAME FROM THE FACTORY PULLED TO SHORT AND TIGHT AND WHEN THERE IS A HEAVY RAIN THE RUN OFF CAUSED THE TUBING THAT RUN DOWN THE FRONT WINDSHIELD END PILLARS TO SEPARATE WHICH THEN LEADS TO WATER FILLING THE INTERIOR CABIN OF THE VEHICLE, IN BETWEEN THE DOORS, OVER THE DASH AND IT'S INTERIOR COMPONENTS, DOWN INTO THE LIFT GATE AND ONTO THE INTERIOR FLOORING WHICH IT HAD AND FLOODING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575702March 30, 2014
ELECTRICAL SYSTEM
THE IDIOT LIGHT OR GAUGE LIGHT CAME ON INDICATING THAT THERE WAS AN ELECTRICAL PROBLEM. WE BROUGHT THE VEHICLE RIGHT BACK TO THE USED CAR DEALER AND HE SENT THE VEHICLE DOWN THE BLOCK TO THE GM DEALER WHO FOUND SOME CORRODING WIRES , HE SUPPOSEDLY FIXED THEM. A COUPLE DAYS LATER THE LIGHT CAME ON AGAIN AND W BROUGHT THE VEHICLE BACK TO THE USED CAR DEALER WHO AGAIN BROUGHT IT TO THE DEALER WHERE THE CADILLAC WAS FOUND TO BE HEAVILY CORRODED IN THE HARNESS AREA BY THE DRIVERS SIDE.. THEY TOLD US THAT THERE MIGHT HAVE BEEN A LEAF CLOG BY THE WINDSHIELD AND THE WIPERS PREVENTING PROPER DRAINEDGE. AND THE WATER BACKED UP INTO THE CAR. THEY SUPPOSEDLY CHANGED THE HARNESS UNDER THE DRIVERS MAT. A COUPLE OF MONTHS LATER WE NOTICED THAT THE WHOLE DRIVERS SIDEWINDOW WAS VERY WET..WE DISMISSED THIS INCIDENT WITH A MUTUAL BEFUDDLEMENT. A COUPLE OF MONTHS LATER THE WHOLE DRIVERS SIDE WINDOW WAS FROZEN ON THE INSIDE OF THE CAR. WEEKEND OF FIGURED IT HAD SOMETHING TO DO WITH THE DRIVERS WINDOW BEING WET MONTH EARLIER. NOW HERE IT IS IN MARCH OF 2014 AND MY WIFE WAS LOOKING FOR SOMETHING IN THE CAR AND SHE HAPPENED TO TOUCH THE PASSENGER FRONT FLOOR MATT RIGHT AFTER A HEAVY RAIN AND SHE FOUND THE FLOORMAT SOAKED SHE GOT OUT THE WET-DRY VAC AND PULLED NEAR A HALF A GALLON OF WATER FROM THE RUG UNDERNEATH THE FLOOR MAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573338March 19, 2014
AIR BAGS
THE PASSENGER SIDE AIRBAG LIGHT WILL TURN TO OFF WITH A PASSENGER IN THE SEAT. IT APPEARS TO OCCUR WHEN THE PASSENGER CHANGES POSITION/SHIFTS THEIR WEIGHT IN THE SEAT. THE SERVICE AIRBAG LIGHT WILL TRIGGER UNTIL THE SENSOR FINALLY RESPONDS AND TURNS THE AIRBAG BACK ON. I HAVE READ WHERE THIS IS A RECALL IN OTHER MAKE & MODELS BUT DIFFERENT YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572840March 17, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION DUE TO WATER ENTERING THE HOUSING UNIT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568977March 13, 2014
ELECTRICAL SYSTEM
LOSS OF POWER STEERING, BRAKES, AND ENGINE WHILE DOING 65 MPH ON MAJOR HIGHWAY. TOTAL SHUTDOWN. WENT IMMEDIATELY TO DEALER. CHECKED CAR COMPUTER. SAID EVERYTHING WAS FINE; NOTHING TO FIX. REALLY SHOOK UP WIFE PASSENGER AND ME. HAS NOT HAPPENED AGAIN. AM REPORTING THIS YEARS LATER BECAUSE OF CURRENT GM COMPACT CAR IGNITION PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568746March 12, 2014
EXTERIOR LIGHTING
THE HEADLIGHT HAS MOISTURE INSIDE OF IT AND WILL NOT COME ON WHILE TRAVELING IN THE DARK. I TRIED THE HIGH BEAM AND IT DID NOT RESPOND EITHER. AFTER MY VACATION I TOOK MY VEHICLE TO THE DEALERSHIP IN HOPE OF FINDING OUT IF I NEEDED TO CHANGE THE BULB, BUT ONCE MY ENTIRE FRONT END WAS REMOVED I WAS TOLD BY THE DEALERSHIP THAT THE HEADLIGHT GLOBE NEEDED TO BE REPLACED. I HAVE NEVER BEEN IN AN ACCIDENT WITH MY VEHICLE NOR HAVE I RECEIVED ANY NOTIFICATION OF A DEFECTIVE PART FOR MY VEHICLE. AFTER ABOUT A FEW DAYS THE LIGHTS CAME ON WITHOUT ANY REPAIRS. I HAVE BEEN EXPERIENCING THE SAME PROBLEM EVERY SINCE THE INITIAL BLACK OUT WITH MY HEADLIGHTS. AGAIN I PURCHASED THIS VEHICLE FROM THE DEALERSHIP TOYOTA OF HATTIESBURG MARCH 2013. I HAVE YET TO BE NOTIFIED OF ANY INFORMATION REGARDING THIS DEFECT WITH MY HEADLIGHTS. I WAS TOLD BY THE DEALERSHIP THAT THE COST OF THE REPAIR WOULD COST ME OUT OF POCKET 2,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554344December 2, 2013
STEERING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL WHEN TURNED ON INITIAL ENGINE START-UP. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 36,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547803October 14, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
VEHICLE HAS AN ELECTRIC OPERATED REAR HATCH. VEHICLE WAS IN THE GARAGE, NOT RUNNING AND WIFE HAD OPENED THE REAR HATCH AND WAS REMOVING ITEMS FROM THE BACK WHEN THE HATCH ACTIVATED AND CLOSED ON IT'S OWN, KNOCKING HER DOWN AND PINNING HER UNDER THE LID. SHE MANAGED TO FREE HERSELF BUT RECEIVED BRUISES ON HER ARM AND A SORE NECK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10510979May 7, 2013
ELECTRICAL SYSTEM
THIS IS A GENERIC SAFETY DEFECT APPLICABLE TO ALL CADILLAC VEHICLES FOR LAST SEVERAL YEARS AND OTHER MAKES WITH KEYLESS IGNITION SYSTEMS. THIS HAS HAPPENED BEFORE AND WILL HAPPEN AGAIN IF NOT REMEDIED. I VISITED A POST OFFICE TODAY IN DAYTON AREA. THIS LOCATION HAS SOME SORT OF STRONG FREQUENCY OPERATION IN THE AREA EVIDENTLY ON SAME FREQUENCY AS FOB STARTING SYSTEMS. I WAS UNABLE TO LOCK MY CAR (KEY DOES WORK) OR UNLOCK IT WITH FOB (AGAIN KEY IN DOOR OPERATES DOOR LOCKS). HOWEVER THE FOB SIMPLY DID NOT START CAR DESPITE SEVERAL EFFORTS OR AFTER INSTRUCTIONS TO PUT IN CONSOLE NEXT TO RECEIVER. HAD THIS BEEN AN EMERGENCY I WOULD HAVE BEEN UNABLE TO LEAVE THE AREA. THE CAR FINALLY DID START BUT ONLY AFTER A PERIOD OF TIME AND NUMEROUS ATTEMPTS. IF THE FOB DOES NOT REGISTER WITH THE SYSTEM THERE IS NO WAY TO START THE CAR. DOOR HAS KEY ACCESS THE REST OF THE IGNITION SYSTEM DOES NOT. THIS IS EXTREMELY UNSAFE AND NEEDS TO E ADDRESSED. THIS IS NOT AN ISOLATED INCIDENT AS TO EITHER THIS LOCATION OR MAKE AND MODEL OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509494April 24, 2013
ENGINE
IN JANUARY, WHILE MY WIFE WAS DRIVING THE CAR WITH CHILDREN IN IT, THE ENGINE SUDDENLY STOPPED. LUCKILY, THE CAR BEHIND ALSO STOPPED AND HELPED HER PUSH THE CAR TO THE SIDE. AFTER A FEW TRIES, THE ENGINE STARTED AGAIN. THIS HAPPENED TWICE BEFORE THE CAR WAS SENT TO THE DEALER FOR REPAIR. THEY SAID TRANSMISSION WAS THE PROBLEM AND HAS BEEN FIXED. LAST SUNDAY, WHILE I WAS DRIVING ON A FREEWAY AT 65 MPH, THE ENGINE SUDDENLY STOPPED AGAIN. I HAD A HARD TIME STEERING THE WHEEL BUT WAS FORTUNATE ENOUGH TO CROSS LANES AND COME TO A STOP ON A FREEWAY. THE CAR IS IN THE DEALER FOR REPAIR BUT CADILLAC JUST ADVISED THAT THEY CANNOT GUARANTEE WHETHER THE CAR WILL STOP AGAIN IN THE FUTURE. THE GUARANTEE SHOULD COME FROM THE DEALERSHIP NOT CADILLAC AND SINCE I OWN IT, I SHOULD MAKE A DECISION TO DRIVE IT OR NOT. IS THIS CAR SAFE TO DRIVE SINCE MY SON WAS IN SUCH PANIC WHEN IT HAPPENED ON THE FREEWAY ? JUST SO LUCKY IT WAS EARLY MORNING WITH NOT MUCH TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504396March 25, 2013
POWER TRAIN, SUSPENSION, ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
PASSENGER SIDE HEAD LIGHT HAS ONGOING ELECTRICAL SHORT GOES OUT INDICATES ON THE INFORMATION CENTER THEN WILL RANDOMLY COME BACK ON TOOK IT IN TO THE DEALER NO FIX. ALSO WHEN TURNING TO THE LEFT OR THE RIGHT THERE IS SQUEAKING NOISE FROM THE TIRES AND SUSPENSION IT GETS WORSE WHEN COLD OUT. TO PAY 55,000.00 FOR A CAR AND HAVE ONGOING ISSUES. IT ALSO GOT NEW HEAD GASKETS AT 51,000 MILES AND A NEW TRANSMISSION AT 43,000 BECAUSE IT WOULDN'T GO IN TO REVERSE ONE AFTERNOON. HAD TO BE TOWED TO A DEALER WAS REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469190August 4, 2012
SUSPENSION
SRX 4-SPONTANEOUS SHEAR OF RIGHT REAR TIE ROD/BAR WHILE TRAVELING 65 MPH ON MAJOR MULTI-LANE HIGHWAY, DAYLIGHT, DRY WEATHER CONDITIONS. NO BELLS OR WHISTLES. LOST CONTROL OF DIRECTION OF TRAVEL SWERVING BETWEEN LANES AS SPEED SLOWED AND/OR ATTEMPTING TO APPLY BRAKES. NOTED LOUD SQUEALING NOISE AND REAR-END SPARKING FOR SEVERAL MILES UNTIL A SAFE OFFROAD STOP WAS ACCOMPLISHED. DEFENSIVE DRIVERS BEHIND AND BESIDE ME AVOIDED IMPACT AND CATASTROPHIC EVENT. FLAT BED REQUIRED. OFFLOAD OF VEHICLE FROM THE FLAT BED AND MOVEMENT TO REPAIR BAY, REQUIRED MECHANIC'S TO "MANUALLY" KICK THE WOBBLING, MARKEDLY TILTED WHEELS UPRIGHT TO DIRECT AUTO TRAVEL IN A STRAIGHT LINE. DEALER EVALUATION FOUND RIGHT REAR TIE BAR SHEARED, AND LEFT REAR TIE BAR LINK LOOSE. DEALER MECHANIC REPORTED CORROSION AND PART DEFECT, SPECIFICS OF REPORT NOT SHARED. DEALER REPORTED "REPAIRED UNDER WARRANTY AND VEHICLE OPERATES AS DESIGNED." PERSONAL VEHICLE USE SPECIFICS INCLUDE NO OFFROAD USE, ONLY DEALER SERVICE, SEVERAL ELECTRICAL WARRANTY REPAIRS, MOST RECENT DEALER SERVICE WAS OIL CHANGE/LUBE 6/23/2012 , AND AIR BAG MODULE REPLACEMENT (WARRANTY) 7/5/2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461985June 17, 2012
ENGINE, POWER TRAIN
MY NEW CAR WAS TOWED A NUMBER OF 4 TIMES. FIRST TIME CAR WAS ONLY 6 MOS OLD AND HAD 3000 MI ON IT. SECOND AND THIRD TIME HERITAGE CADILLAC SAID THEY WERE WORKING WITH ENGINEERS FROM CADILLAC TO TRY AND REPAIR. 4TH TIME THEY SAID COULDN'T FIX AND CAR WAS NOT SAFE TO DRIVE, COULD GET STRANDED IN IT. MAY OR JUNE 2011. JAN 2012, JULY 2011, MAY 2012 FAILURE TO START/TOWED IN . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457199May 2, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO CAR'S COMPUTER FAILED. SEATS RIPPED OUT AND CONNECTION REBUILT. AUTO REAR TAILGATE WITH SAFETY SENSE CLOSE FAILED AS I REACHED INTO GET PACKAGE OUT AS TAILGATE WENT UP. SUPPORTS FAILED CAUSING TAILGATE TO CRASH DOWN ON ME TRAPPING ME WITH LEGS OUT BACK OF CAR. NOT ONLY DID SUPPORTS STRUT FAIL BUT SAFETY CLOSE MECHANISM FAILED. WIFE HAD TO MANUALLY RELEASE AND RAISE TAILGATE TO FREE ME. THEN AC FAILED ON WAY BACK FROM LONG TRIP. COMPUTER ISSUE AND PART FAILURE ACCORDING TO DEALER. CAMERA AND INFO SCREEN LOCKED UP AGAIN AND WAS REPAIRED. TWO WEEKS AGO WHILE TRAVELING ON HIGHWAY APPROX. 65 MPH ENGINE STARTED SHAKING COMPLETELY OUT OF SYNC WITH CYLINDERS BANGING AND DECREASE ENGINE POWER LIGHT CAME ON. WITHOUT WARNING AND NOT HITTING BRAKES SUDDENLY LOST SPEED AND WAS ALMOST RUN OVER BY TRUCK BEHIND US BECAUSE OF ABRUPT DECELERATION. BARELY HAD ENOUGH POWER TO GET OFF AND UP EXIT RAMP. TURNED OUT TO BE COMPUTER FAILURE FOR ENGINE. LAST WEEKEND WHILE BACKING UP WATCHING MOTHER AND CHILD THROUGH BACK-UP CAMERA PASS BEHIND ME , CAMERA FAILED SCREEN WENT BLANK BUT STILL SHOWED PARK ASSIST SYMBOLS. SCREEN WOULD NOT CLEAR BUT SYMBOLS FROZEN ON SCREEN WHEN SHIFTED INTO DRIVE. WENT TO HOME DEPOT CAME OUT , CAR WOULD NOT SENSE REMOTE UNABLE TO START. HAD SAME ISSUE 1 YEAR PREVIOUS AND REMOTES REPLACED. PUT REMOTE EVERYWHERE IN CAR STILL COULD NOT START. ASKED CADILLAC TO ENSURE ME CAR WAS SAFE . THEY SAID THEY COULD NOT. ASKED TO GET ANOTHER CAR UNTIL END OF LEASE OR OUT OF LEASE. THEY SAID NO. I AM WORRIED CAR MAY HAVE SAFETY FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449277February 24, 2012
STRUCTURE:BODY
REAR POWER DOOR (LIFTGATE) REVERSES WHEN OPENING AND SHUTS BY ITSELF. THIS HAPPENS ABOUT 75% OF THE TIME I OPEN THE DOOR. IT USUALLY REVERSES WHEN 1/4 TO 3/4 OPEN, THEN SHUTS COMPLETELY. RE-OPENING THE DOOR NORMALLY SUCCEEDS WITHOUT A PROBLEM. I WAS HIT ON THE HEAD LAST YEAR BY THIS. THE LOCAL CADILLAC DEALER IS UNABLE TO FIX THIS AND THEY SAY DETROIT HAS NO ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448418February 18, 2012
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10446415January 31, 2012
STRUCTURE
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO DRIVER SIDE FRAME BLOCKING THE VIEW OF THE ROADWAY WHEN MAKING A LEFT TURN *TGW THE DEALER DID AGREE, THERE WAS A BLIND SPOT. HOWEVER, THERE WAS NO REMEDY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442811January 7, 2012
EXTERIOR LIGHTING
THE LOW BEAMS ON THE CAR ARE VERY POOR, EVEN ON A CLEAR NIGHT. IF DRIVING IN THE RAIN IT IS MUCH WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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