Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10706064April 16, 2015
EXTERIOR LIGHTING
PASSENGER HEADLIGHT WORKING SOMETIMES AND SOMETIMES NOT. BROUGHT INTO DEALER AND THEY REPLACED BULBS. AFTER A FEW DAYS AFTER GETTING VEHICLE BACK NOTICED HEADLIGHTS ONLY WORKED SOME OF THE TIME. BROUGHT BACK TO THE DEALER AND HE SAID THE WHOLE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED. SUGGESTED LOOKING ONLINE TO SEE IF OTHERS EXPERIENCED SAME PROBLEM WHICH LED ME TO THIS SITE. COST TO REPLACE IS $1600 AND IS ONLY GUARANTEED FOR 12,000 MILES OR 12 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703383April 2, 2015
EXTERIOR LIGHTING
HID STYLE HEADLAMPS WHILE DRIVING AT NIGHT THE DRIVES LOW BEAMS QUIT WORKING. THE SAME THING HAD HAPPENED TO THE PASSENGER SIDE LOW BEAM ABOUT A YEAR AGO. ROUGHLY, A WEEK OR TWO BEFORE THE LOW BEAMS FAILED THE HEADLAMPS STARTED-GETTING MOISTURE BUILD UP INSIDE THEM. HEADLAMPS HAVE NEVER BEEN DAMAGED, HIT OR BUMPED. CANNOT JUST REPLACE HID BULB, NEW BULBS WILL FAIL DUE TO THE MOISTURE PROBLEM. ENTIRE ASSEMBLY MUST BE REPLACED, PRICE TO REPLACE ENTIRE ASSEMBLY IS $1,200.00 EACH NOT INCLUDING THE LABOR TO REMOVE ENTIRE FRONT BUMPER COVER AND ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701691March 25, 2015
EXTERIOR LIGHTING
WHILE DRIVING IN THE RAIN ALL LIGHTS WENT OUT AND THEN CAME BACK ON AFTER ABOUT 15 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700912March 22, 2015
EXTERIOR LIGHTING
THE HEADLIGHTS KEEP GETTING MOISTURE IN THE HEADLIGHTS REQUIRING THE WHOLE ASSEMBLY TO BE REPLACED AT A COST OF $1600 EACH TIME! I AM ON THE 3RD TIME REPLACING THE HEADLIGHTS SINCE AUGUST OF 2013. FIRST TIME WAS COVERED UNDER WARRANTY, SECOND TIME WAS ONLY COVERED 95% BY GM. NO MY THIRD TIME WILL NOT BE COVERED AT ALL. THERE APPARENTLY SEEMS TO BE A BIG PROBLEM WITH THIS AND I CAN NOT UNDERSTAND WHY THIS PROBLEM IS NOT A RECALL NOTICE. THIS IS JUST ONE OF MANY, MANY ISSUES WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694643March 16, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT DEVELOPED MOISTURE INSIDE THE HEADLIGHT ASSEMBLY, WHICH CAUSED THE HEADLIGHT TO BURN OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT DEVELOPED MOISTURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,124.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693167March 9, 2015
EXTERIOR LIGHTING
DRIVER HEADLIGHT STOP WORKING. WATER INSIDE THE HEAD LIGHT CAUSING THE BULB TO FAIL. DEALER WILL NOT COVER THE COST OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690694February 25, 2015
STEERING, SUSPENSION
BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED NO PROBLEMS ON THE WAY. MY 7YR OLD SON WAS WITH ME. FROM THE DOCTORS I PROCEEDED TO MY HAIRDRESSER, STILL NO ISSUES. AT SOME POINT ON THE WAY HOME AFTER LEAVING THE HAIRDRESSER, I NOTICED THAT THE CAR FELT ABNORMALLY "FLOATY" AND WAS SWAYING OVER BUMPS. I STOPPED AT A 7-11 ON HOSPITAL ROAD AND NYS RT 27 IN EAST PATCHOGUE WHERE I ATTEMPTED TO INSPECT WHAT I COULD ON THE VEHICLE, MOSTLY THE CONDITION OF THE TIRES. I THEN LEFT 7-11 AND PROCEEDED TO ENTER THE ON RAMP FOR NYS RT27 EAST. AS I ACCELERATED IN THE ON RAMP, THE VEHICLE STARTED SWAYING MORE. AFTER THAT I HEARD A METALLIC SOUND AND THE REAR OF THE CAR STARTED TO JACKKNIFE. I WAS ABLE TO SLOW DOWN AND A POLICE OFFICER ENTERING THE HIGHWAY BEHIND ME STOPPED TO OFFER AID. AFTER A QUICK LOOK, HE STATED THAT THE CAR HAD A BROKEN AXLE. HE LEFT SINCE I HAD ALREADY CONTACTED MY HUSBAND AND HE WAS ON HIS WAY. MY HUSBAND ARRIVED SHORTY THEREAFTER AND INFORMED ME THAT HE CALLED FOR A TOW TRUCK. WHILE WAITING FOR ROADSIDE SERVICE TO ARRIVE HE ALSO INSPECTED THE VEHICLE AND ALSO TOOK PHOTOS. HE SAID THE RIGHT REAR TOE LINK, WHICH WAS SUPPOSED TO HAVE BEEN INSPECTED AND REPLACED AS NECESSARY AS PER THE RECALL NOTICE AT KING O'ROURKE 4 WEEKS EARLIER HAD SEPARATED. HE ALSO INDICATED THAT THE LINKS WERE NOT REPLACED AND FAILED DUE TO DAMAGED THREADING. THIS WAS CONFIRMED BY THE MECHANIC THAT TOWED THE CAR TO MY HOME. WHILE GM CORPORATE IS TRYING TO BE HELPFUL IN THIS SITUATION, KATHY AT KING O'ROURKE IS CLAIMING THEY ARE NOT RESPONSIBLE SAYING "AS THE SECOND OWNER OF THE CAR I CANNOT EXPECT A NEW PART." *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689841February 22, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE FRONT LIGHT HEADLIGHT ASSEMBLY SEALS WORE OUT AND THE HEADLIGHT BLEW OUT WHILE WE WERE DRIVING HOME IN THE RAIN, AT NIGHT. WATER PENETRATED THE HEADLIGHT WHICH IS WHAT CAUSED THE LAMP TO BLOW OUT. I CALLED GM AND THEY PLAYED DUMB AND SAID THEY HAD NEVER HEARD OF THIS PROBLEM. YET AS I WAS AT THE DEALERSHIP TO GET IT FIXED THERE WERE OTHER 2010 MODELS DRIVING IN WITH THE EXACT SAME PROBLEM. GM WOULD NOT EXTEND THE WARRANTY TO COVER THIS, AS THE WARRANTY WAS OVER 4 YEARS BUT STILL UNDER THE 50K MILES. AT $1400 EACH TO REPLACE THESE HEADLIGHTS, THEY NEED TO FIX THIS DEFECT. ADDITIONALLY, THEY ARE GOING TO KILL SOMEONE IF THESE HEADLIGHTS KEEP BLOWING OUT AT NIGHTTIME IN THE RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684212February 18, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS MODEL HAS A HISTORY OF COLLECTING WATER IN FRONT HEADLIGHTS RESULTING IN THEM SHORTING OUT AND MALFUNCTIONING/FAILING. CADILLAC WILL NOT RECALL AND THEY ARE VERY MUCH AWARE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667971February 12, 2015
SUSPENSION:FRONT:WHEEL BEARING
2010 CADILLAC SRX. CONSUMER REQUESTS REIMBURSEMENT BECAUSE THE LEFT FRONT HUB BEARING WAS NOT SECURE AFTER PUTTING ON NEW TIRES. *TA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682120February 9, 2015
EXTERIOR LIGHTING
MY 2010 CADILLAC SRX PREMIUM RIGHT (PASSENGER SIDE) HEADLAMP IS LEAKING AND CAUSING CONDENSATION BUILD UP ON LENS, CAUSING THE LOW BEAM AND HIGH BEAM NOT TO WORK. THE DEALERSHIP QUOTED A PRICE OF APPROXIMATELY $1500 TO REPLACE THE HEADLAMP, AS IT IS OUT OF WARRANTY. THE VEHICLE HAS 55,500 MILES ON IT. I CONTACTED GENERAL MOTORS AND THEY, IN TURN, CONTACTED THE DEALERSHIP AND THE DEALERSHIP CALLED AND SAID GM WOULD NOT PAY THE ENTIRE COST, BUT WOULD SHARE THE COST, QUOTING A FIGURE OF "POSSIBLY" $500. GENERAL MOTORS SHOULD REPLACE FOR NOTHING. FROM READING ALL THE COMPLAINTS ON THIS SITE, AS WELL AS ON THE "CADILLAC FORUM" SITE, I CONCLUDED THAT THE MANUFACTURER OF THIS HEADLAMP HAS A FAULTY HEADLAMP. I FEEL GENERAL MOTORS SHOULD HAVE A RECALL AS THIS IS CERTAINLY A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679039January 26, 2015
POWER TRAIN
ON 2 OCCASIONS THIS MONTH MY 2010 SRX WENT FROM GOING APPROX 65 MPH TO AROUND 20 MPH MAX ON MAJOR FREEWAYS. I WORKED MY WAY TO THE SHOULDER, CALLED ONSTAR, THEY PROMPTED ME TO TURN THE ENGINE OFF AND RESTART. BOTH TIMES I WAS ABLE TO DRIVE AGAIN. I TOOK THE CAR TO THE CADILLAC DEALER AND THEY REPLACED THE THROTTLE BODY ASSEMBLY AT $784. THIS WAS SO SCARY LOSING POWER ON THE FREEWAY LIKE THIS, THERE SHOULD BE A RECALL FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678715January 24, 2015
EXTERIOR LIGHTING
AFTER A RAINY DAY, I WAS DRIVING TO WORK IN THE MORNING AND THE ALERT ON MY CAR SAID TO CHECK LEFT LOW BEAM. WHEN INSPECTING, I NOTICED THAT IT WAS NOT TURNING ON. I WENT TO THE AUTO STORE TO CHECK ON LIGHT BULBS AND THEN CONFIRMED THAT THE FUSE'S AND THE LIGHT WERE WORKING PERFECTLY FINE. AFTER ATTEMPTING TO SET UP AN APPOINTMENT WITH A DEALERSHIP TO CHECK ON THE LIGHT, THE CAR HEADLAMP SUDDENLY STARTED WORKING AGAIN. NOW AS OF 01/23/2015 ANOTHER FEW RAINY DAYS AND NOW BOTH OF MY HEADLAMPS ARE OUT ALONG WITH THE HIGH BEAM LIGHTS. LUCKILY MY FOG LIGHTS STILL WORKED TO GET ME HOME SAFELY AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677087January 21, 2015
EXTERIOR LIGHTING
THE HEAD LIGHT LENS LEAK AT THE SEAM. BOTH HEAD LIGHTS ARE EFFECTED. MOISTURE ACCUMULATES INSIDE THE LENS AND DISTORTS THE HEAD LIGHT BEAM. THIS REDUCES THE CLARITY AND EFFECTIVENESS OF THE HEAD LIGHTS. I HAVE REPLACED ONE HEADLIGHT AT 45,000 MILES. THE HEAD LIGHT SEAL LEAKS WATER. POOR MANUFACTURING AND A SAFETY CONCERN. THERE SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672929January 16, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AS THE ENGINE POWER REDUCED WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,900. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672790January 15, 2015
ELECTRICAL SYSTEM
I WAS MAKING A TURN ON TO A LOCAL HIGHWAY AND IT JUST POWERED OFF IT DID RESTART. SECOND TIME WAS DEC 2014 I WAS IN STALLED TRAFFIC MOVING REAL SLOW AND MY CAR JUST SHUT OFF BUT THIS TIME IT DID IT THREE TIMES IN A SHORT PERIOD OF TIME SAME AS FIRST TIME AND IM PRETTY WORRIED CAUSE IM PLANNING ANOTHER TRIP IN TWO WEEKS TO WISCONSIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671028January 8, 2015
STRUCTURE, ELECTRICAL SYSTEM
VEHICLE HAS A MOON ROOF DESIGN THAT UTILIZES DRAIN TUBES TO DIRECT WATER AWAY FROM THE ROOF AREA. THE DRAIN SYSTEM FAILED ALLOWING RAIN WATER TO ENTER THE PASSENGER COMPARTMENT. WATER SOAKED THE FLOOR AREA WHERE WIRING WAS ROUTED TO THE REAR OF THE VEHICLE. THIS CAUSED THE WIRING HARNESS TO FAIL DUE TO WATER CONTAMINATION AT THE CONNECTION POINTS. REAR HATCH BEGAN TO OPEN UNCONTROLLABLY ON MULTIPLE OCCASIONS. REAR HATCH FINALLY FAILED AND WOULD NOT OPEN UNDER ANY CIRCUMSTANCES. AFTER RESEARCHING THIS I FOUND THAT THIS IS HAPPENING TO OTHER OWNERS OF THIS TYPE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669697January 2, 2015
POWER TRAIN
AS I WAS DRIVING THE VEHICLE WOULD NOT SWITCH INTO 2ND GEAR ON THE HIGHWAY. PULLED OVER, TURNED OFF, TURNED ON, AND BEGAN DRIVING AGAIN. THE VEHICLE THEN SWITCHED GEARS AS USUAL. INTERESTED TO SEE IF THIS IS SIMILAR TO THE RECALL ON THE 2013 CADILLAC SRX TRANSMISSION CONTROL MODULE, AND IF IT NEEDS REPROGRAMMING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669176December 30, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WATER ENTERED THE INTERIOR OF THE DRIVER SIDE HEADLIGHT CAUSING IT TO FAIL. THE CONTACT MENTIONED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE PASSENGER SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668947December 30, 2014
EXTERIOR LIGHTING
THERE WAS AN ERROR MESSAGE IN MY DISPLAY TO CHECK PASSENGER LOW BEAM. I HAD THE PASSENGER HEADLAMP REPLACED AT A CADILLAC DEALERSHIP AT A COST OF $369.00. I LEFT THE DEALERSHIP AND DROVE TO MY DESTINATION DURING THE DAYLIGHT HOURS. WHEN I LEFT MY DESTINATION IT HAD GOTTEN DARK AND WHILE DRIVING THE HEADLAMP STOPPED WORKING. I HAVE SINCE FOUND OUT THAT THE SEAL ON THE HEADLAMP IS NO GOOD THEREFORE ALLOWING MOISTURE TO DEVELOP INSIDE THE HEADLAMP WHICH CAUSES THE PROBLEM. I HAVE FOUND THROUGH RESEARCH THAT THIS APPEARS TO BE A DESIGN FLAW WITH THIS MODEL AND MANY PEOPLE HAVE HAD LOSS OF HEADLIGHTS AT TIMES WHEN IT WOULD POSE A SAFETY ISSUE. THE REPAIR IS VERY COSTLY (APPROXIMATELY $1400 PER HEADLAMP). THERE IS MOISTURE IN THE DRIVERS SIDE HEADLAMP AS WELL SO IT STANDS TO REASON THAT IT IS JUST A MATTER OF TIME BEFORE THAT LAMP STOPS WORKING. I ONLY HAVE 73,000 MILES ON THE CAR AND WITHOUT SPENDING $3000 TO RECTIFY THE PROBLEM, I COULD FIND MYSELF WITH NO LIGHTS WHILE DRIVING AT NIGHT. THIS IS IN MY OPINION MOST DEFINITELY A POTENTIAL SAFETY ISSUE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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