Cadillac SRX Complaints

3,266 consumer complaints on file.

#10392441March 22, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND AS THE ACCELERATOR WAS APPLIED, THERE WAS A SUDDEN REDUCTION IN SPEED BETWEEN 5 TO 10 MPH. THE VEHICLE THEN BEGAN TO LUNGE FORWARD VIOLENTLY. THE FAILURE RECURRED SIX DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS AWAITING FURTHER INVESTIGATION. THE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390088March 14, 2011
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THE FAILURE WAS RELATED TO THE REAR DIFFERENTIAL. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED TWO YEARS LATER. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 06V125000 (SUSPENSION:REAR) AND 07V589000 (POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL) BUT THE CONTACTS VIN WAS NOT INCLUDED IN EITHER RECALL AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. UPDATED 05/04/11 *BF UPDATED 05/09/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389985March 13, 2011
POWER TRAIN
DURING ROUTINE ACCELERATION THE CAR ACCELERATOR BECAME NON-FUNCTIONAL, ENGINE WENT TO IDLE, AND ENGINE WARNING LIGHT CAME ON. AFTER MANUAL SHUT DOWN ENGINE RAN NORMALLY. PROBLEM WAS FAULTY CONTROL MODULE ON THROTTLE BODY. MECHANIC REPORTED THAT ON-BOARD COMPUTER AUTOMATICALLY SHUTS THE THROTTLE DOWN WHEN THIS TYPE PROBLEM IS SENSED TO AVOID DAMAGE TO ENGINE. COMPLAINT IS THAT IF THIS CONDITION OCCURRED WHILE PULLING OUT INTO TRAFFIC WE COULD HAVE BEEN SERIOUSLY ENDANGERED. PROTECTION OF THE WELL-BEING OF THE DRIVER AND PASSENGERS AND OTHER MOTORISTS IS MORE IMPORTANT THAN PROTECTION OF THE ENGINE. THIS CONDITION SHOULD BE CORRECTED ON THIS MODEL AND PROHIBITED ON ALL MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386748March 7, 2011
ENGINE AND ENGINE COOLING
THE TIMING CHAIN/BELT IN 2006 CADILLAC SRX IS DEFECTIVE. IT COULD BE THE CRANK SHAFT RUBBING ON THE TIMING CHAIN. I CALLED GM THERE IS A RECALL FOR 2007 - 2010 THE RESPONSE I RECEIVED WAS HOW LONG DO I EXPECT GM TO OWN MY VEHICLE. I HAVE SPOKE TO SEVERAL CAR DEALERS WHO TELL ME THIS IS A PROBLEM WITH THIS YEAR AND MODEL AND FIXING IT WILL NOT STOP IT FROM HAPPENING AGAIN. THE ESTIMATE FROM THE DEALER IS $3500.00 I AM VERY UPSET OVER THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386389March 4, 2011
EXTERIOR LIGHTING
2006 CADILLAC SRX 5DOOR THE PROBLEM THAT I AM REPORTING IS THAT THE FRONT R AND FRONT L SIDE TURNING / LANE CHANGING LIGHT/INDICATORS DO NOT ILLUMINATE FOR PURPOSE OF TURNING/ LANE CHANGING INDICATIONS. IF NEIGHBORING LANE VEHICLE IS BEYOND THE REAR TAIL LIGHT INDICATOR, THAT SIDE TRAVELING VEHICLE HAS NO WAY OF KNOWING THE CADILLAC'S DIRECTIONAL INTENTIONS. THE LACK OF KNOWING THE CADILLAC'S DIRECTIONAL INTENTIONS SHALL RESULT IN HIGHWAY /EXPRESSWAY COLLISIONS! THIS IS MORE PARTICULARLY DANGEROUS TO THE CADILLAC'S NEIGHBOR LANE VEHICLE ESPECIALLY IF IT IS IN THE CADILLAC'S BLIND SPOT. THE FACTORY MARKETED FRONT SIDE LIGHT, AMBER/ORANGE IN COLOR, JUST COMES ON FOR MARKER LAMP ONLY. THIS MARKER LIGHT DOES NOT BLINK OR FLASH TO PREVENT A POSSIBLE DEADLY CRASH!!! FOR A FACTORY RECALL, IT WOULD BE COST EFFICIENT TO REROUTE SMALL SEGMENT OF BODY ILLUMINATION HARNESS, VERSES THE NIGHTMARE OF HIGHWAY CRASH DEATHS AND THE ENDLESS LAWSUITS........ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386313March 3, 2011
AIR BAGS:SIDE/WINDOW
WHILE EXITING THE I94 EXPRESSWAY AT APPROXIMATELY 45 MPH I RAN OVER A BUMP AND THE SIDE AIRBAGS BOTH DEPLOYED WITH A LOUD NOISE AND BLOCKED MY VISION FROM BOTH SIDE WINDOWS. THIS COULD HAVE CAUSED AN ACCIDENT BUT I KEPT THE CAR ON THE ROAD AND WAS ONLY ABLE TO PULL OVER BY LIFTING UP THE CURTAINS TO SEE THROUGH THE SIDE WINDOWS. THE VEHICLE SUFFERED NO DAMAGE WHATSOEVER - CONFIRMED BY THE DEALER (TIRES AND RIMS ARE FINE) SO THE IMPACT WAS NOT EXCESSIVE. I BELIEVE THAT THIS IS A VERY UNSAFE CONDITION CAUSE BY A SENSOR THAT IS MUCH TOO SENSITIVE. I ALSO WONDER WHY THE SIDE CURTAINS WERE DEPLOYED WHEN THE JOLT FROM THE TIRE CAME FROM THE FRONT OF THE VEHICLE. CADILLAC IS DISPUTING WHETHER THIS IS UNDER WARRANTY AND TOLD ME THAT I SHOULD MAKE AN INSURANCE CLAIM. THE INSURANCE COMPANY TELLS ME THAT SINCE THERE IS NO DAMAGE TO THE CAR OTHER THAN THAT CAUSED BY THE AIR BAG DEPLOYMENT, THE FAULT IS WITH THE MANUFACTURER. THE VEHICLE IS STILL AT THE DEALER - DON GOOLEY CADILLAC IN ST CLAIR SHORES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384416February 24, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384140February 23, 2011
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I OWN A 2005 CADILLAC SRX AND IN THE PAST 3 MONTHS I HAVE EXPERIENCED SEVERAL FLAWS IN THIS VEHICLE (PURCHASED USED IN OCTOBER 2010). THE MOST IMPORTANT PROBLEM I AM EXPERIENCING WITH THIS VEHICLE IS THE "STABILITY SERVICE ENGAGING" AS I AM DRIVING AND AFTER I HAVE MADE A SHARP TURN. THE VEHICLE LOCKS THE BRAKES AND STEERING WHEEL. I HAVE HAD THIS HAPPEN TO ME THREE SEPARATE TIMES WHILE I WAS IN TRAFFIC AND BY THE GRACE OF GOD, NO ONE WAS BEHIND ME SO AN ACCIDENT DID NOT OCCUR. I HAVE READ SEVERAL BLOGS ON EDMUND.COM (13 PAGES)AND ALSO ON THIS WEBSITES COMPLAINTS ABOUT THE SAME PROBLEM. I DO NOT FEEL SAFE DRIVING MY SRX AND AFTER PAYING A NICE AMOUNT FOR THIS SUV, I FIND THIS TO BE IRRESPONSIBLE OF CADILLAC AND I DO SEE SOME FAULT ON THE NHTSA PART FOR NOT RECALLING OR DEMANDING CADILLAC TO RECALL THESE VEHICLES FOR THIS PROBLEM. AS OTHERS HAVE STATED THE DEALERSHIPS DO NOT SEEM TO KNOW THE PROBLEM, WHICH I ALSO THINK IS RIDICULOUS, BECAUSE THIS IS WHAT THEY ARE SUPPOSE TO BE CERTIFIED TO DO. I HAVE ALSO SEEN WHERE SOME HAVE HAD THE "STEERING WHEEL SENSOR" REPLACE AND THIS HAS SEEMED TO FIX THE PROBLEM. IF THAT IS THE CASE THEN CADILLAC SHOULD HAVE A RECALL TO REPLACE THE "STEERING WHEEL SENSOR" SEEING THAT ITS HAPPENING TO QUITE A FEW PEOPLE. I WILL NEVER PURCHASE ANOTHER CADILLAC AND WILL ADVISE OTHERS THE SAME, IF THIS ISN'T TAKEN CARE OF ASAP, MY NEXT STEP WILL BE A CLASS ACTION SUIT!! I, AS WELL AS OTHERS, WORK HARD FOR OUR INCOME AND WHEN PURCHASING AND TRUSTING IN A PRODUCT WE EXPECT TO RECEIVE A QUALITY PRODUCT AND IF FOR SOME REASON THERE IS A PROBLEM, I PERSONALLY EXPECT THE MANUFACTURER TO TAKE CARE OF IT, JUST LIKE I TAKE CARE OF MY CAR PAYMENT EACH MONTH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378768January 26, 2011
POWER TRAIN, EQUIPMENT:MECHANICAL, EXTERIOR LIGHTING
CAR WAS NOT ACCELERATING PROPERLY, LOUD ENGINE NOISE, LURCHING FORWARD WHILE STOPPED, WHEN DRIVING CAR SHAKES, VEHICLE IS HESITATING RIDE NOT SMOOTH. CHECK ENGINE LIGHT APPEARED. ALSO LEFT TURN SIGNAL FLASHES TOO FAST. 2006 SRX TIMING CHAIN AND RELATED COMPONENTS REPLACED 07/09 AND AGAIN 01/11. REPLACED LEFT TURN SIGNAL BULB AND SOCKET. NO EXPLANATION GIVEN AS TO WHY EITHER OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377000January 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT OR RIGHT TURN THE VEHICLE CHANGED GEARS. THE VEHICLE SHIFTED FROM THIRD TO SIXTH GEAR WHEN THE CONTACTS FOOT WAS TAKEN OFF OF THE ACCELERATOR AND ALSO THE VEHICLE WOULD LOSE POWER WHILE DOWN SHIFTING. THE VEHICLE WAS RESPONDING AS IF IT HAD NO CONNECTION BETWEEN THE TRANSMISSION AND THE ENGINE. WHEN THE BRAKES WERE APPLIED THE VEHICLE ALSO LUNGED FORWARD BECAUSE THE GEAR SHIFTED OUT OF POSITION. THE DEALER SAID THAT THE FAILURE WAS DANGEROUS, BUT THAT WAS HOW THE VEHICLE WAS DESIGNED. THE CONTACT WAS GIVEN A LOANER VEHICLE WHILE THE DEALER SPEAKS TO THE MANUFACTURER TO SEE WHAT COULD BE DONE TO CORRECT THE PROBLEM. THE FAILURE AND CURRENT MILEAGES WERE 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377025January 18, 2011
SUSPENSION:REAR, STRUCTURE
FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO LONG. I AM SO TIRED OF THIS 7 MONTH HEADACHE. PLEASE LOOK INTO EXPANDING THE RECALL ON THE 05 TO INCLUDE THE 04. IT IS THE IDENTICAL ISSUE AND IT CAN BE EXTREMELY DANGEROUS. IT IS JUST DISCUSSING HOW THEY CAN FORGET TO ACTUALLY WIELD PART OF THE FRAME. THERE IS NO EXCUSE FOR THAT! ESPECIALLY WHEN THEY REFUSE TO ACTUALLY MAKE IT RIGHT. THEY WILL NOT EVEN GET ME A RENTAL CAR. I HAD TO GET A NEW CAR BECAUSE THE SRX IS NOT EVEN ABLE TO BE SOLD. I'M JUST OUT OF 15K?. PLEASE LOOK INTO THIS. I HAVE AMPLE PHOTOS AND DOCUMENTATION AND RECORDED PHONE CALLS FROM GM. I TRULY DON'T WANT TO SEE SOMEONE GET KILLED AS CAN EASILY HAPPEN. THIS IS JUST HORRIBLE NEGLIGENCE ON GM'S BEHALF. I ALSO THOUGHT THEY HAD TO CONTINUE MAKING PARTS FOR 10 YEARS BY LAW? THEY JUST RECENTLY STOPPED MAKING THIS STYLE. THEY STILL HAVE 8 YEARS LEFT BY LAW TO MAKE THE PARTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10376418January 12, 2011
STEERING
THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375370January 10, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHENEVER HE DROVE OVER ANY UNEVEN ROAD SURFACE, THE VEHICLE WOULD BOUNCE EXCESSIVELY. THE FAILURE RECURRED WHEN DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375001January 6, 2011
ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, HE NOTICED THAT THE "SERVICE STABILITY SYSTEM" LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL. THE VEHICLE THEN BEGAN TO VEER EITHER TO THE LEFT OR THE RIGHT. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. UPDATED 2/23/11 *CN UPDATED 07/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373645December 31, 2010
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
MY TRACTION CONTROL/STABILITY SYSTEM WILL ENGAGE WHILE I AM DRIVING DOWN THE ROAD UNLESS I MANUALLY DISABLE IT. THIS COULD VERY EASILY CAUSE AN ACCIDENT BECAUSE THE CAR WILL BE JERKED AND PULLED EITHER TO THE LEFT OR RIGHT. IT BEGAN IN JANUARY OF 2009 AND CONTINUES TO DO THIS EVEN AFTER TRYING MANY THINGS TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372716December 28, 2010
POWER TRAIN:DRIVELINE
SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372419December 26, 2010
SUSPENSION
REAR SUSPENSION OVER THE SMALLEST DROP IN PAVEMENT SMOOTHNESS CAUSES HEAVY NOISE WHICH FEELS LIKE IT'S BOTTOMING OUT, THE NOISE IS EXTREMELY LOUD AND DISCONCERTING. ALL PASSENGERS SO FAR HAVE COMMENTED ON IT. CADILLAC SAYS THIS IS NORMAL (THE BOTTOMING OUT SOUND) THIS IS DEFINITELY NOT ACCEPTABLE FOR A CAR OF THIS COST. IT'S DRIVING ME UP THE WALL WAITING FOR THE NEXT BANG !!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372050December 22, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS THE ENGINE BEGAN TO BUCK AND HESITATE WITHOUT WARNING. THE ENGINE LEAKED A SUBSTANTIAL AMOUNT OF OIL. THE VEHICLE WAS NOT EQUIPPED WITH A LOW OIL WARNING INDICATOR TO ALERT OF THE ENGINE'S LOW CONSUMPTION OF OIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THAT THE PROBLEM WAS CONTRIBUTED TO A MANUFACTURER'S DESIGN FLAW WITHIN THE ENGINE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371799December 20, 2010
AIR BAGS:SIDE/WINDOW
I WAS DRIVING MY 2009 CADILLAC SRX. ANOTHER VEHICLE RAN A STOP SIGN AND STRUCK ME ON THE DRIVER'S SIDE. THE POINT OF IMPACT WAS ON THE LEFT FRONT WHEEL AND THE LEFT FRONT DOOR. THE SIDE AIRBAGS FAILED TO DEPLOY INSPITE OF EXTENSIVE DAMAGE TO THE VEHICLE. THE FRAME WAS BENT, THE DOOR WOULD NOT OPEN AND THE CAR WAS NOT DRIVABLE. THE REPAIR COSTS ARE ESTIMATED @7500. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10369680December 8, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REPAIR COST WAS $2,800. A CLAIM WAS FILED WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 6,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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