Cadillac SRX Complaints

3,266 consumer complaints on file.

#10502968March 14, 2013
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, SERVICE BRAKES, HYDRAULIC
2005 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE JERKING,BUCKING AND STALLING WHILE DRIVING. *SMD THE CONSUMER STATED HE DISCOVERED THE PROBLEM WAS WITH THE BRAKES. APPARENTLY, THE VEHICLE HAS FIVE DIFFERENT SYSTEMS THAT CAN WORK THE BRAKES AUTOMATICALLY, AND IT SEEMED ONE OF THEM WAS WORKING HARDER THAN NORMAL. THE CONSUMER STATED HE WAS ALWAYS TAUGHT TO PRESS ON THE BRAKE PEDAL THREE OR FOUR TIMES WHEN MAKING A FULL STOP, SO THE BRAKES WOULD NOT HEAT UP OR WEAR OUT PREMATURELY. HOWEVER, HE BELIEVED THE VEHICLE WAS INTERPRETING HIS WAY AS A PANIC STOP. WHEN HE APPLIED THE BRAKE ONLY ONCE, WITHOUT LETTING OFF THE BRAKE ALL THE WAY TO A FULL STOP, THERE WAS NO BUCKING. THE CONSUMER BELIEVED THE PANIC BRAKE ASSIST SYSTEM , WAS ONLY ONE OF THE FIVE BRAKE ASSIST SYSTEMS THAT HE BELIEVED COULD STOP THE VEHICLE IMMEDIATELY, AS IT DID THE PREVIOUS WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499823February 24, 2013
SERVICE BRAKES, STEERING
MY WIFE WAS DRIVING HER 2004 SRX WITH ONLY 70000 MILES. SHE WAS TRAVELING AT 65 MPH WHEN THE BRAKES SUDDENLY STARTED ACTIVATING AND THE CAR SWERVED TO THE SIDE ALMOST CAUSING AN ACCIDENT. THE ERROR MESSAGE DISPLAYED WAS SERVICE STABILITY ON THE CONSOLE. AFTER SHE TOLD WHAT HAD HAPPENED , I WENT ON THE INTERNET AND FOUND THAT TOO MANY OWNERS OF 2004 SRX EXPERIENCED THE SAME PROBLEM. THE DEALER ENDED UP REPLACING THE SENSOR ON THE STEERING COLUMN. FROM READING AND EXPERIENCING THIS PROBLEM I WONDER HOW LONG WILL IT BE BEFORE SOMEONE GETS SERIOUSLY HURT. I THINK THIS PROBLEM JUSTIFIES LOOKING INTO BECAUSE IT IS OCCURRING TOO MANY 2004 SRX (EDMUNDS.COM HAS A LOT OF COMPLAINTS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499666February 22, 2013
POWER TRAIN
I HAVE A TURBOCHARGED SRX. I WAS ATTEMPTING TO MAKE A TURN ONTO A ROAD, AS I HIT THE ACCELERATOR, THE VEHICLE HESITATED FOR A SIGNIFICANT TIME, AS IF THE TRANSMISSION WAS DISENGAGED. AFTER A SECOND OR TWO, IT SUDDENLY ENGAGED. ADDITIONALLY, THERE HAVE BEEN TIMES WHEN I ATTEMPTED TO QUICKLY INCREASE SPEED, AND FELT SIGNIFICANT HESITATION. THIS IS ESPECIALLY DANGEROUS WHEN PULLING ON TO A ROAD WITH HIGH SPEED TRAFFIC ON IT, THE VEHICLE IS UNRESPONSIVE TO FAST ACCELERATION. SOMETIMES THERE IS EVEN A REVVING, AND A SUDDEN "BANG" AS THE TRANSMISSION ENGAGES. I SPOKE TO THE DEALER ON SEVERAL OCCASIONS. I WAS TOLD THIS DEALERSHIP DID NOT SELL THE TURBOCHARGED VERSION OF THIS VEHICLE BECAUSE OF THIS ISSUE, AND NOTHING COULD BE DONE, BUT THEY WERE AWARE OF IT. THE SERVICE MANAGER INDICATED HE HAD ONE OTHER VEHICLE LIKE MINE SERVICED AT HIS FACILITY WHICH HAD THE EXACT SAME PROBLEMS, BUT THEY COULD DO NOTHING. NOT SURE OF THE PERCENTAGE OF 2011 SRX'S WITH THE TURBOCHARGER, BUT I EXPECT IT IS LOW, AND WAS DISCONTINUED IN 2012. NOT HAVING THE ABILITY TO ACCELERATE ESPECIALLY IN FRONT OF ONCOMING TRAFFIC BEHIND YOU IS INHERENTLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493391January 18, 2013
VISIBILITY
DRIVING HOME SLOWLY, 25 MPH, THE MOONROOF SHATTERED. FORTUNATELY,THE GLASS WAS CAUGHT BY THE SUN FABRIC SCREEN, HOWEVER, IT WAS EXTREMELY DISTRACTING AND FRIGHTFUL. THERE WERE NO PRIOR CRACKS, WEAR MARKS, NOR SIGNS OF WEAR, NOR FALLEN OBJECTS. THIS COULD HAVE CAUSED A TERRIBLE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493083January 15, 2013
EXTERIOR LIGHTING
THE ENTIRE THIRD BRAKE LIGHT ASSEMBLY FLEW OFF THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. FORTUNATELY NO OTHER VEHICLES WERE INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491536January 5, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS - LOW BEAM - ARE THE WORST. I'VE BEEN DRIVING FOR OVER 40 YEARS. WHEN I COMPLAINED TO THE DEALERSHIP (CRESTVIEW CADILLAC - WEST COVINA, CA) THAT THEY WERE SO BAD I BELIEVED IT IS DANGEROUS TO DRIVE AT NIGHT, THEY SAID THEY DIDN'T GET ANY COMPLAINTS FROM OTHER DRIVERS! I HAVE TO USE MY HIGH BEAMS ALL THE TIME TO BE SAFE. I HAVE HAD PASSENGERS TELL ME I DON'T HAVE MY HEADLAMPS ON!! IT'S A VERY REAL PROBLEM. I HAVE FOUND SEVERAL COMPLAINT PAGES ON LINE. I BELIEVE THEY SHOULD DO A RECALL ON THESE CARS AND FIX THE PROBLEM. IF I GO TO AFTER MARKET, I'M AFRAID ILL NULLIFY MY WARRANTY. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486012November 26, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING ON TX HIGHWAY146 ON 11/21/2012, THE MORNING BEFORE THANKSGIVING, THE SUN-ROOF SUDDENLY EXPLODED; IT WAS AS LOUD AS A GUN SHOT IF NOT LOUDER, THE SOUND STARTLED ME THAT I VEERED OUT OF MY LANE; LUCKILY, THERE WAS NO ONE ELSE ON THE ROAD. EVEN THOUGH I WAS SHOCKED, NO ONE WAS HURT. I DON'T THINK IT IS AN ISOLATED INCIDENT BUT CADILLAC IS NOT GOING TO DO ANYTHING ABOUT THIS UNSAFE SUNROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485920November 24, 2012
ENGINE
WHILE DRIVING ON CALIFORNIA FREEWAY, ENGINE LOST POWER AND COULDN'T BE RESTARTED. MECHANIC SAYS THAT TIMING CHAINS BROKE CAUSING CATASTROPHIC, IRREPARABLE DAMAGE TO ENGINE AND PISTONS. APPARENTLY, CADILLAC SRX OWNERS HAVE FREQUENTLY COMPLAINED OF TIMING CHAIN ISSUES, BUT GM HAS NOT RECALLED THESE VEHICLES. LOSING ENGINE POWER ON A FREEWAY IS A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484068November 12, 2012
SERVICE BRAKES, STEERING
SEVERE GRINDING OR SCRAPPING NOISE FROM FRONT PASSENGER SIDE WHEEL AREA WHEN TURNING AT LOW SPEEDS. PROBLEM IS ONLY PRESENT DURING COLD WEATHER. SEEMS TO DIMINISH AS VEHICLE IS USED BUT SOMETIMES REMAINS FOR LONG PERIODS. CAN BE HEARD BY BYSTANDERS AND VERY WELL INSIDE VEHICLE. HAVE HAD NO LUCK WITH DEALER .FIRST FEW TIMES SAID COULD NOT HEAR THEN NEXT TIME SAID UNSURE OF CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483178November 2, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED WHILE TRAVELING 5 MPH, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED AS THE BRAKES ERRONEOUSLY ENGAGED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE. UPON RESTARTING THE VEHICLE, IT BEGAN TO FUNCTION NORMALLY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S DESTINATION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC OR DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THIS ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 39,011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482452October 27, 2012
ENGINE
I HAVE FOUND THAT THE REASON FOR DISAPPEARING OIL IS THE SNORKEL FOR AIR INTAKE IS TO SMALL, AND WHILE DRIVING ENGINE SUCKS OIL OUT OF TAPPIT COVER INTO INTAKE AND THE AUTO BURNS IT. ITS A POOR DESIGN AND GM SHOULD REPAIR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481544October 23, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
EVERY TIME I START MY CAR I GET SERVICE BRAKE ASSIST AND SERVICE STABILITY SYS" AND I CALLED MY MECHANIC AND HE SAID HE HAS READ A LOT OF COMPLAINTS ABOUT THIS. AFTER RESEARCHING I DID NOT WANT TO GO SPEND A LOT OF TIME AND MONEY SINCE IT SEAMS NO ONE HAS THE ANSWER TO OUR PROBLEM. MY CAR SEAMS TO RUN GOOD IT IS JUST SCARY TO THINK THERE MIGHT BE SOMETHING REALLY WRONG WITH MY CAR. I HOPE YOU GUYS CAN GET THE ANSWER TO OUR PROBLEM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479830October 11, 2012
WHEELS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT HE WAS DRIVING APPROXIMATELY 50 MPH WHEN HE NOTICED THAT THE VEHICLE WAS DRIVING AWKWARDLY. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED THAT THE TIRE HAD BECOME FLAT FROM BEING PUNCTURED BY A SHARD IN THE ROAD. THE CONTACT WENT INSIDE HIS TRUNK HE FOUND OUT THAT THERE WAS NO SPARE TIRE IN THE VEHICLE, BUT INSTEAD A CAN OF FIX A FLAT. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC IN WHICH THE FRONT DRIVER SIDE TIRE WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER AND THEY ADVISED HIM THAT THE VEHICLE CAME EQUIPPED WITH THE OPTION OF A SPARE TIRE OR THE INFLATION DEVICE. THE CONTACT WAS NOT SATISFIED WITH THE OPTIONS AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 33,352. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479562October 10, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS BEIGE DUST RELEASE FROM THE DASHBOARD TO THE REAR OF THE VEHICLE. THE CONTACT WAS CONCERNED THAT THE AIR BAGS HAD DEPLOYED EMITTING THE DUST ALL OVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE DUST CAME FROM A FIRE EXTINGUISHER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475500September 15, 2012
AIR BAGS
THE AIR BAG WARNING LIGHT STARTED COMING ON INTERMITTENTLY. IT WOULD ALSO STAY OFF FOR A DAY OR TWO. AS IT STARTED STAYING ON FOR LONGER PERIODS, I TOOK IT TO COX CHEVROLET, BRADENTON, FL, WHERE I HAD PURCHASED IT. AFTER CHARGING ME $110.00 USING "EVIDENCE BASED" METHODS TO TRACK DOWN THE PROBLEM, THEY INFORMED ME THAT THE AIR BAG SENSOR/ CONTROL MODULE WAS BAD, AND WOULD COST AN ADDITIONAL $600.00 TO REPAIR. THEY LEFT THE BACKING OFF THE PASSENGER SEAT, LYING ON THE REAR SEAT. THEY SAID IT WAS THE PASSENGER SEAT MODULE THAT WAS BAD. I THOUGHT IT STRANGE, SINCE THE SEAT IS ONLY RARELY OCCUPIED. IT ALSO SURPRISED ME WHEN THEY TOLD ME THE WHOLE AIRBAG SYSTEM WAS INOPERABLE, UNTIL I REPLACED THE MODULE. IT SEEMS STRANGE THAT A BAD MODULE, IN AN UNUSED SEAT, WOULD SHUT DOWN THE WHOLE SYSTEM. THEY KNEW RIGHT WHERE TO LOOK, OBVIOUSLY. I CHECKED FOR ISSUES WITH 2006 CADILLACS, AND FOUND RECALL #84734 AIRBAGS FRONTAL SENSOR / CONTROL MODULE FOR THE 2005-2007 CTS-V CADILLAC. SAME ISSUE, SAME SENSOR? I AM CONCERNED THAT POOR QUALITY PARTS THAT ARE CONTROLLING MAJOR SAFETY FEATURES, IS ENDANGERING MY FAMILY, EVERY TIME I USE THIS PRODUCT, AND WONDER IF ANYTHING CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470397August 13, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V595000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT DID NOT RECEIVE CONFIRMATION THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE IS 28,000. UPDATED 09/19/12*LJ UPDATED 09/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470159August 10, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT WAS DRIVING 45 MPH WHEN THE ANTI-LOCK BRAKING SYSTEM ENGAGED, CAUSING THE VEHICLE TO DECELERATE. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST WHICH DETERMINED A DEFECTIVE PCM. THE DEALER REPROGRAMMED THE PCM, REPLACED THE REAR BRAKES, ROTORS AND A STEERING COLUMN SENSOR HOWEVER, NONE OF THE REPAIRS REMEDIED THE BRAKE PROBLEM. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469185August 4, 2012
ENGINE
DRIVING HOME ON INTERSTATE I-85 SOUTH IN GEORGIA ENGINE LIGHT CAME ON CAR SEEMED TO BE HESITATING AND THEN STOPPED. BROUGHT CAR (TOWED) TO ROSS CADILLAC IN GAINSVILLE GA. DEALER EXAMINE CAR AND SAID IT WAS 4 QUARTS LOW ON OIL I DON'T SEE HOW THAT'S POSSIBLE WHEN I CHECKED THE OIL LEVEL THAT MORNING AND IT WAS FINE. I HAD THE CAR OIL CHANGED LESS THAN 3000 MILES AGO. DEALER SAID HE RAN CODES AND IT INDICATED TIMING CHAIN WAS BAD. DEALER QUOTED ME $1600 FOR NEW TIMING CHAIN. DEALER CALLED NEXT DAY AND SAID IT NEEDS A NEW ENGINE FOR $3800 IN ADDITION TO THE ALREADY INCURRED $700. I HAVE LOOKED ON LINE AND MANY PEOPLE HAVE HAD THE SAME PROBLEM, SOME CALL IT DISAPPEARING OIL?? THE CAR HAS NO WARRANTY BUT YOU WOULD THINK CADILLAC WOULD HAVE NOTIFIED DEALERS OF THIS RECURRING PROBLEM AND HAD A RECALL FOR TIMING CHAIN, LOW OIL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469190August 4, 2012
SUSPENSION
SRX 4-SPONTANEOUS SHEAR OF RIGHT REAR TIE ROD/BAR WHILE TRAVELING 65 MPH ON MAJOR MULTI-LANE HIGHWAY, DAYLIGHT, DRY WEATHER CONDITIONS. NO BELLS OR WHISTLES. LOST CONTROL OF DIRECTION OF TRAVEL SWERVING BETWEEN LANES AS SPEED SLOWED AND/OR ATTEMPTING TO APPLY BRAKES. NOTED LOUD SQUEALING NOISE AND REAR-END SPARKING FOR SEVERAL MILES UNTIL A SAFE OFFROAD STOP WAS ACCOMPLISHED. DEFENSIVE DRIVERS BEHIND AND BESIDE ME AVOIDED IMPACT AND CATASTROPHIC EVENT. FLAT BED REQUIRED. OFFLOAD OF VEHICLE FROM THE FLAT BED AND MOVEMENT TO REPAIR BAY, REQUIRED MECHANIC'S TO "MANUALLY" KICK THE WOBBLING, MARKEDLY TILTED WHEELS UPRIGHT TO DIRECT AUTO TRAVEL IN A STRAIGHT LINE. DEALER EVALUATION FOUND RIGHT REAR TIE BAR SHEARED, AND LEFT REAR TIE BAR LINK LOOSE. DEALER MECHANIC REPORTED CORROSION AND PART DEFECT, SPECIFICS OF REPORT NOT SHARED. DEALER REPORTED "REPAIRED UNDER WARRANTY AND VEHICLE OPERATES AS DESIGNED." PERSONAL VEHICLE USE SPECIFICS INCLUDE NO OFFROAD USE, ONLY DEALER SERVICE, SEVERAL ELECTRICAL WARRANTY REPAIRS, MOST RECENT DEALER SERVICE WAS OIL CHANGE/LUBE 6/23/2012 , AND AIR BAG MODULE REPLACEMENT (WARRANTY) 7/5/2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468764August 1, 2012
ENGINE
TIMING CHAIN WENT OUT AND ENGINE LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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