Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10986052May 16, 2017
EXTERIOR LIGHTING
THE HEADLAMPS ON THE 2010 CADILLAC SRX ARE NOT SAFE! THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT MOISTURE AND CONDENSATION GETTING INSIDE THESE LAMPS CAUSING HEADLIGHTS TO BURN OUT. I WAS DRIVING AT NIGHT WHEN MY DRIVER SIDE HEADLIGHT WENT OUT. I TOOK IT TO THE DEALERSHIP AND THEY SAID THERE IS MOISTURE IN THE HEADLIGHT THAT CAUSED THE BULB TO GO OUT. THEY QUOTED ME OVER 2K FOR A HEADLAMP N BULB. THIS IS RIDICULOUS!! GM NEEDS TO DO SOMETHING ABOUT THE HEADLAMPS ASAP!! THESE VEHICLES ARE SUPPOSED TO BE MADE WITH THE BEST PARTS, BUT I SEE GM HAS FAILED!! THIS MATTER NEEDS ATTENTION IMMIDIATLY BEFORE SOMEONE IS HURT OR EVEN WORSE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984680May 10, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DEPRESSING THE LIFTGATE BUTTON, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE. UPDATED 06/21/17*LJ CARFAX CANNOT PROCESS VIN. UPDATED 9/28/18*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984787May 10, 2017
EXTERIOR LIGHTING
I BOUGHT THIS CADILLAC SRX 2010 A FEW WEEKS AGO I WAS DRIVING AND SUDDENLY THE LIGHTS STOPPED WORKING AND A WARNING ⚠️ SHOWED UP ON THE SCREEN. THEY HAVE A LOT OF MOISTURE INSIDE. I DON'T KNOW WHAT I SHOULD DO NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984423May 9, 2017
EXTERIOR LIGHTING
CONDENSATION IN HEADLIGHTS CAUSING LIGHTS TO GO OUT. LEAKING SEAL FROM MANUFACTURER ALLOWING MOISTURE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980804April 26, 2017
EXTERIOR LIGHTING
I BOUGHT A USED 2010 CADILLAC SRX LAST DECEMBER, DROVE IT FOR ABOUT A WEEK THE NOTICED DRIVER SIDE HEADLIGHT WAS OUT SO WENT TO AUTOZONE TO CHECK PRICE OF BULB $100 NO WAY, SO CHECKED EBAY AND GOT 2 FOR $25. HEADLIGHT WORKED FINE FOR ABOUT ANOTHER MONTH AND DRIVER SIDE LIGHT WENT OUT AGAIN SO I TRIED REPLACING IT WITH THE OTHER BULB AND IT DIDN'T WORK. TOOK VEHICLE BY LOCAL CADILLAC DEALERSHIP AND THEY TOLD ME IT SOUNDED LIKE THE BALLAST WAS BAD WHICH COSTS $225 JUST FOR PART AND $444 TOTAL W/LABOR. TOLD DEALERSHIP TO GO AHEAD AND REPLACE IT AND HEADLIGHT STILL DIDN'T WORK. DEALERSHIP SAID CONDENSATION WAS IN LIGHT CAUSING IT NOT TO WORK AND I NEEDED A HEADLIGHT REPLACEMENT WITH TOTAL COST OF $1700 WHICH COULDN'T AFFORD JUST FOR A HEADLIGHT SO I FOUND ONE ONLINE FOR $275 AND INSTALLED IT MYSELF AND IT WORKED FINE FOR ABOUT ANOTHER MONTH NOW OUT AGAIN. HEAVY RAIN FOR 3 DAYS AND I'M WONDERING IF MOISTURE IS INSIDE IT BECAUSE I REMOVED THE BUMPER AGAIN AND SWITCHED BULBS FROM GOOD SIDE AND PUT ON BAD SIDE AND BULB NOT WORKING BUT BAD SIDE BULB IS WORKING ON GOOD SIDE. I'M ALSO GOING TO REPLACE THE RELAY FUSE TO SEE IF THAT WORK. DON'T SEE WHY THERE IS NOT A RECALL ON THIS SINCE THERE ARE SO MANY COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971706April 10, 2017
ELECTRICAL SYSTEM
PURCHASED 2010 CADILLAC SRX NEW IN 2010. THIS CAR WAS IN THE DEALERSHIP GARAGE MORE TIMES THAN I OWNED IT IN THE FIRST 6 MONTH. AT 19,200 MILES, CAR WOULD NOT START. HAD IT TOWED TO DEALER. NO PROBLEM FOUND. RECHARGED BATTERY. THIS BATTERY FAILED A TOTAL OF 8 TIMES, FINALLY ON OCT. 25, 2010, BATTERY WAS BAD, ACCORDING TO DEALER, AND REPLACED. UNFORTUNATELY, THE WARRANTY HAD RUN OUT AND I HAD TO PAY $249.66. ISN'T IT STRANGE THAT THE DEALER DIDN'T FIND A DEFECTIVE BATTERY UNTIL THE WARRANTY RAN OUT. 8 TIMES THIS BATTERY FAILED. 8 TIMES I WAS STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971698April 10, 2017
SUSPENSION
PURCHASED 2010 CADILLAC SRX NEW IN 2010.. IT NOW HAS 55,000 MILES. AT ABOUT 27,000 IT STARTED MAKING SOME SORT OF RUBBING, CRUNCHING GRINDING NOISE IN THE FRONT END. THOUGHT IT MIGHT BE BALL JOINTS OR SOMETHING ELSE IN THE FRONT END. NOISE GOES AWAY AFTER SOME DRIVING BUT ALWAYS COMES BACK AFTER SITTING FOR AWHILE. CADILLAC DEALER CANNOT FIND PROBLEM. NOISE GOES AWAY WHEN I TAKE IT TO DEALER AND COMES BACK AFTER I LEAVE. I DON'T KNOW IF DRIVING IT MAY BE DANGEROUS. NOISE MOST PRONOUNCED IN THE AM WHEN BACKING OUT OF MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970139April 3, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND THE DRIVER WAS UNABLE TO SEE THE ROADWAY. THE CONTACT STATED THAT THE LOW BEAM LIGHTS FAILED SO THE HIGH BEAMS HAD TO BE ACTIVATED. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE SERVICE, THE SUN ROOF WAS LEFT OPEN AND THE INTERIOR OF THE VEHICLE BECAME WET. THE VEHICLE WAS LEFT AT THE DEALER FOR THREE MONTHS WITH WATER INSIDE THE VEHICLE. THE DEALER FINALLY REPLACED THE CARPET; HOWEVER, SINCE RETRIEVING THE VEHICLE FROM THE DEALER, IT EXPERIENCED ELECTRICAL ISSUES AND THE HEADLIGHTS FAILED TO OPERATE CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE HEADLIGHT LENSES WERE CLEANED. THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969620March 30, 2017
SERVICE BRAKES
DRIVING TO WORK, WENT TO STOP AT A RED LIGHT, "NO" BRAKES. I PUMPED THE PEDAL A COUPLE OF TIMES, FINALLY ATTAINED ENOUGH PRESSURE TO STOP THE CAR. THERE WERE NO SIGNALS, WARNING INDICATORS NOTING TO WARN ME OF THE STOPPING ABILITY OF THE CAR. THE PREVIOUS DAY, THE CAR WAS FINE, GOOD SOLID BRAKE PEDAL. TOOK THE CAR TO THE DEALER, THE CAR WAS INSPECTED, FLUID LEVELS FINE. DEALER SUGGESTED TO BLEED THE BRAKE SYSTEM FOR ENTRAPPED AIR. I THOUGHT THIS WAS EXTREMELY STRANGE. ALSO RECOMMENDED THE FRONT BRAKE PADS WERE 60% GONE, SHOULD BE REPLACED. I FOLLOWED THE DEALERS RECOMMENDATIONS, AND THE CAR RESPONDED, EVERYTHING IS FINE NOW EXCEPT I COULD HAVE BEEN KILLED OR OTHERS INJURED BY THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966096March 15, 2017
EXTERIOR LIGHTING
THE LOW BEAMS ON THIS VEHICLE CAUSES VERY POOR VISIBILITY HAS ALREADY CAUSED AN ACCIDENT THAT RESULTED IN AN EXPENSE OF MY INSURANCE DEDUCTIBLE TO HAVE THE VEHICLE REPAIRED. THIS IS A VERY SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BEFORE IT CAUSES A FATAL ACCIDENT IF IT HASN'T ALREADY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10959575March 8, 2017
EXTERIOR LIGHTING
HEADLIGHTS ARE FILLING WITH WATER AND CONDENSATION. NOW HEADLIGHTS ARE MALFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955711February 20, 2017
EXTERIOR LIGHTING
LOW BEAM HEAD LAMPS SO DIM FINDING IT NECESSARY TO DRIVE WITH HIGH BEAMS ON. REPLACED LIGHT BULBS, COSTING OVER $200, AGAIN BY LIGHTNING SPECIALIST COSTING $400. STILL UNABLE TO DRIVE SAFELY WITHOUT DRIVING WITH HIGH BEAMS. HAVE COME CLOSE TO HITTING PEDESTRIANS MORE THAN ONCE. VEHICLE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949007February 2, 2017
EXTERIOR LIGHTING
I AM ONE OF MANY CADILLAC SRX OWNERS WITH A MOISTURE PROBLEM INSIDE THE HEADLIGHT ASSEMBLY. I SPOKE TO THE LOCAL DEALER AND THEY OFFERED 2 "SOLUTIONS." AS A BAND-AID, THEY OFFERED TO DRILL HOLES IN THE CAR TO ALLOW THE WATER TO DRAIN. UNSATISFACTORY. I WAS TOLD THAT THE FORMAL REPAIR FOR THIS WAS OVER $2,000. RIDICULOUS. THE SERVICE WRITER INFORMED ME THAT THIS WAS A "KNOWN ISSUE" AND THAT MY HEADLIGHTS COULD SHORT OUT AT ANY TIME. AT NIGHT, THIS DANGEROUS SITUATION WOULD PRESENT A SERIOUS SAFETY HAZARD. I NOTICED THAT 86 OF THE 200 COMPLAINTS FOR THIS YEAR/MAKE/MODEL WERE FOR THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949052February 2, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE 2010 SRX FILL WITH MOISTURE DECREASING THE LIGHT AND MAKE IT UNSAFE TO OPERATE THE VEHICLE AT NIGHT WITHOUT USING HIGH BEAMS. THIS PROBLEM HAS CAUSED REPEATED STOP BY POLICE TO WARN OF LOW VISIBILITY WITH THE AFFECTED HEADLIGHTS. I HAVE BECOME VERY LEERY OF DRIVING THIS VEHICLE AT NIGHT. THE SOLUTION FROM THE DEALER IS TO REMOVE THE HEADLIGHT AND DRY OUT THE MOISTURE OR REPLACE THE HEADLIGHT COMPLETELY. EITHER OPTION IS VERY EXPENSIVE AND SHOULD BE CHARGED TO THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948193January 29, 2017
STRUCTURE:BODY, SERVICE BRAKES
WHILE DRIVING MY WIFE HAD TO PUSH BRAKE PEDAL FURTHER DOWN TO ENGAGE THE BRAKES TO SLOW OR STOP. PROBLEM CAME ON RELATIVELY QUICKLY. TOOK TO SHOP. DIAGNOSED AS A LEAK IN POWER BRAKE BOOSTER. ALSO, THE HOOD RELEASE MECHANISM IN PASSENGER COMPARTMENT BROKE, MAKING RELEASE OF HOOD VERY DIFFICULT. DANGEROUS IN CASE OF EMERGENCY REQUIRING ACCESS TO ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948157January 28, 2017
ELECTRICAL SYSTEM
THE REAR POWER LIFT GATE DOOR ON MY 2010 CADILLAC SRX (23,000 MILES) RECENTLY STARTED CLOSING SUDDENLY ONLY SECONDS AFTER OPENING. DURING THE 2ND TIME THIS HAPPENED, I WAS STRUCK ON THE BACK OF THE HEAD AND UPPER BACK. THIS IS A VERY DANGEROUS SITUATION AND COULD INJURE AN ADULT, OR WORSE - A CHILD! CADILLAC NEEDS TO FIX THIS IMMEDIATELY. PLEASE LET ME KNOW WHAT I SHOULD DO. THANKS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10947574January 25, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT ONCOMING VEHICLES WERE FLASHING THEIR LIGHTS AT HER. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHTS WERE OUT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE LOW BEAM PASSENGER SIDE HEAD LAMP. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE BALLAST BURNED DUE TO CONDENSATION INSIDE THE HEADLIGHT ASSEMBLY. THE DEALER DIAGNOSED THAT REPLACING THE BALLAST WAS NOT GOING TO RESOLVE THE FAILURE. IT WAS DETERMINED THAT A CRACK ON THE SEAL OF THE HEADLIGHT ASSEMBLY CAUSED THE BALLAST TO BURN. THE SEAL NEEDED TO BE REPLACED. THE LIKELIHOOD OF HAVING TO REPLACE THE OTHER HEADLIGHT ASSEMBLY WAS VERY HIGH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947383January 24, 2017
VISIBILITY/WIPER
WATER DRAINING INTO THE PASSENGER COMPARTMENT, POTENTIAL OF DAMAGING ELECTRONICS AND STARTING A FIRE. WATER ALSO CREATED A CARPETING PROBLEM ON THE PASSENGER SIDE. GM ISSUED A CUSTOMER SATISFACTION BULLETIN, BUT CALIFORNIA WAS EXCLUDED - WHY???? "14225 CUSTOMER SATISFACTION - SUNROOF DRAIN HOSE LEAKS". AFTER FURTHER RESEARCH I FOUND THE 14225 DOCUMENT AND THE PROCESS NEEDED TO REPAIR THE DRAIN TUBE. I WAS ASTONISHED TO SEE THAT CALIFORNIA CARS ARE EXCLUDED FROM THE CAMPAIGN. HOW CAN THIS BE, EVIDENTLY IT DOESN'T RAIN IN CALIFORNIA BUT THE BULLETIN COVERED EUROPE, PUERTO RICO ETC., WHO WOULD PUBLISH A CUSTOMER SATISFACTION DOCUMENT EXCLUDING STATES IN WHICH THE SAME CARS WERE PURCHASED, AND WOULD BE SUSCEPTIBLE TO THE IDENTICAL PROBLEM IDENTIFIED IN THE SATISFACTION BULLETIN. AFTER TAKING MY SRX TO THE DEALER IT WAS CONFIRMED THAT THE DRAIN TUBE AS IDENTIFIED IN THE 14225 BULLETIN WAS THE PROBLEM, THUS ALLOWING WATER FROM THE SUN ROOF DRAIN, TO FLOOD INTO THE PASSENGER COMPARTMENT. I AUTHORIZED [XXX] TO FIX THE LEAK AT MY EXPENSE ($449.41). REGARDS [XXX] MANAGER, QUALITY ASSURANCE [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945933January 18, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, INCOMING TRAFFIC ALERTED THE CONTACT THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE CONTACT MENTIONED THAT THE CHECK LOW BEAM LIGHTS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOW BEAM BULBS WERE REPLACED. THE INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AS HAVING CONDENSATION BUILT IN THE HEADLIGHT ASSEMBLY BURNING THE BALLASTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945259January 14, 2017
EXTERIOR LIGHTING
BOUGHT MY 2010 CADILLAC SRX USED FROM DEALERSHIP. BROUGHT CAR BACK TO COMPLAIN ABOUT MOISTURE IN HEADLIGHTS. I WAS TOLD IS WAS NORMAL ON A CADILLAC. DEALERSHIP SAID THERE WAS NO RECALL AND NOT TO WORRY ABOUT IT. OVER TIME THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM TO THE POINT OF NOT BEING ABLE TO SEE AT NIGHT ON MY WAY HOME. THE BRIGHTS WORK WELL BIT THE DIM SETTING IS NOW TOO DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX