Cadillac SRX Complaints

3,266 consumer complaints on file.

#10651092October 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,391.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651159October 29, 2014
EXTERIOR LIGHTING
BOTH HEADLIGHTS QUIT WORKING, HIGH BEAMS AND LOW BEAMS. STARTED VEHICLE AT NIGHT AND THE VEHICLE DID NOT HAVE ANY HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650662October 28, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
THE DASHBOARD PANEL WHICH DISPLAYS THE BACKUP CAMERA IS VERY ERRATIC. AS I PUT THE CAR IN REVERSE IT MAY OR MAY NOT RISE TO DISPLAY WHAT IS BEHIND. IF IT DOES RISE IT MAY GO UP AND DOWN SEVERAL TIMES WHILE BACKING UP THUS RENDERING THIS SAFETY FEATURE (THE BACKUP CAMERA) TOTALLY USELESS IF NOT DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650857October 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE AIR BAG SERVICE LIGHT ILLUMINATED SPORADICALLY. THE CONTACT MENTIONED THAT THE FAILURE STARTED TO OCCUR AFTER THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL RELATED TO THE AIR BAGS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648859October 20, 2014
POWER TRAIN
DRIVING ON HIGHWAY DOING ABOUT 70 CAR WOULD NOT ACCELERATE AND MADE LOUD GRINDING NOISE. CAR WAS STUCK IN NEUTRAL WOULD NOT CHANGE GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648915October 20, 2014
ELECTRICAL SYSTEM
STATIONARY CAR OF ONLY 4.5 MONTHS AGE, WAS HIT IN REAR ON 15 MAY 14, AND WAS KNOCKED 15 FT INTO ANOTHER CAR. THE DAMAGE APPEARED MINOR THOUGH THE OTHER CAR WAS TOTALED OUT. ON 9 JULY14, THE BATTERY FAILED FOR NO APPARENT REASON. IMPACTS CAN DAMAGE THE BRITTLE LEAD CORES OF BATTERIES. WARRANTY REPLACED THE DEAD BATTERY BUT IT SHOULD HAVE BEEN DONE BY THE OTHER DRIVER'S AUTO INSURANCE COMPANY. LUCKILY, THE BATTERY DID NOT CATCH FIRE BUT; HOWEVER, WHEN NUMEROUS BATTERIES ARE INTER LINKED, FIRE IS A VERY REAL RISK AND IT CAN OCCUR WEEKS LATER WHILE IN THE GARAGE AT HOME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10648664October 19, 2014
SERVICE BRAKES
OUR CAR WAS PARKED AND EXPOSED TO THE HOT SOUTH FLORIDA SUN FOR OVER 6 HOURS. WHEN MY PARTNER ATTEMPTED TO DRIVE HOME, THE CAR FELT LIKE THE BRAKES WERE APPLIED. THE CAR WOULD NOT ACCELERATE ABOVE 30 MPH EVEN THOUGH THE ACCELERATOR PEDAL WAS CONSIDERABLY DEPRESSED. HE DROVE APPROXIMATELY 1 MILE WHEN SMOKE EMANATED FROM THE FRONT OF OUR VEHICLE. HE CALLED FOR SERVICE AND THE CAR WAS TOWED TO THE DEALER. DEALER COULD NOT FIND A PROBLEM. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS EXPOSED TO HOT TEMPS FOR EXTENDED PERIODS OF TIME. REPORTED TO DEALER AT LEAST THREE TIMES AND HAS HAPPENED, WITHOUT REPORTING, AN ADDITIONAL 4 OR 5 TIMES. NO RESOLUTION AS OF THIS DATE. DEALER INSPECTION HAS SHOWN EXCESSIVE WEAR ON THE BRAKES. WE TRY AT ALL TIMES TO KEEP OUR CAR IN THE GARAGE OR UNDER COVERED PARKING TO AVOID FURTHER INSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648316October 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED TO 30 MPH AND STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER MADE SEVERAL UNKNOWN REPAIRS TO THE VEHICLE, BUT THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644783October 15, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, WHICH RESUMED NORMAL OPERATION. THE PROBLEM RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644184October 12, 2014
ENGINE
I WAS DRIVING ON I94 WEST IN THE PASSING LANE AT 72 MILES PER HOUR WHEN MY ENGINE SHUT DOWN. THE DASHBOARD FLASHED 72, THEN 62, AND 52 MILES WITH AN ICON SHOWING THAT THE CAR WAS SHUTTING DOWN. FORTUNATELY, TRAFFIC ALLOWED ME TO COAST TO EXIT 112 (A MARSHALL, MI REST STOP) WHERE I WAITED 1.5 HOURS FOR A TOW. GENERAL MOTORS CHARGED ME FOR THE TOW. IT HAS BEEN TWO WEEKS AND MY CAR IS STILL WITH GM FOR SERVICE 45 MILES FROM MY HOME. I AM REPORTING THIS INCIDENT SO THAT YOU ARE AWARE AND HOPEFULLY IT WILL NOT HAPPEN TO OTHERS. I WAS LUCKY. IT WAS SCARY AND I AM STILL QUITE SHAKEN. THIS IS AN EXPENSIVE VEHICLE THAT IS ONLY A YEAR OR MORE IN AGE. IT IS UNACCEPTABLE THAT IT HAS A MAJOR DEFECT. I FEAR FOR MY SAFETY AND WOULD PREFER A REPLACEMENT VEHICLE INSTEAD OF THE ONE I WAS DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643734October 9, 2014
SERVICE BRAKES
2007 CADILLAC SRX BRAKES WERE APPLIED AT 60 MPH; BRAKE PEDAL WENT TO THE FLOOR AND BRAKING ACTION WAS NON-EXISTENT. SECOND PUSH ON THE BRAKE PEDAL PROVIDED SOME BRAKING ACTION AND THE VEHICLE SUCCESSFULLY CAME TO A STOP ON THE SHOULDER. NO DASH WARNING LIGHTS OR SIGNALS WERE OBSERVED. VEHICLE WAS TOWED TO A GM DEALER; THEIR INSPECTION REVEALED THAT THE RIGHT SIDE FRONT BRAKE PIPE(TUBING) BURST DUE TO CORROSION. MASTER BRAKE CYLINDER WAS EMPTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643239October 8, 2014
ELECTRICAL SYSTEM
RE: RECALL NUMBER 14V394. THE FIX GM IS DOING IS A SMALL PLASTIC PIECE BEING GLUED INTO THE KEY END. I'VE HAD MY KEY STICK IN THE IGNITION MORE THAN ONCE AND I WASN'T EVEN MOVING. I FOUND A PAGE IN MY MANUAL (SECTION 2 PAGE 21) THAT EXPLAINS WHAT TO DO WHEN YOUR KEY GETS STUCK IN THE IGNITION. THIS TELLS ME THAT THE PROBLEM CAUSING CRASHES IS MUCH MORE THAN A SMALL KEY FIX. THE IGNITION NEEDS TO BE REPLACED. I REPORTED THIS TO THE GM HOTLINE. THEY MADE A NOT OF THE FACT THAT IF ANYBODY GETS HURT IN MY CAR BECAUSE OF IGNITION ISSUES, THEY WILL HEAR FROM MY LAWYER. THEY JUST SAID "OK, WE'LL MAKE A NOTE OF IT". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643454October 8, 2014
ENGINE
WHEN I TURN THE CAR OFF THE FAN WILL CONTINUE TO RUN. I HAVE TO EITHER UNDO THE BATTERY OR TAKE THE FAN FUSE OUT. I TOOK IT IN AND NO ONE CAN TELL ME WHY IT WILL NOT TURN OFF WHEN THE CAR IS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641014October 6, 2014
ELECTRICAL SYSTEM
SUBMISSION FROM CONSTITUENT RE 2005 MODEL YEAR CADILLAC SRX GM RECALL #14172. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641824October 6, 2014
STEERING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TURN SIGNAL - HIGH BEAMS COMPONENTS. HIGH BEAMS ACTIVATES AT ANYTIME WHILE DRIVING AND WHEN THE TURN SIGNALS ARE USED( LEFT OR RIGHT ). WAS PULLED OVER IN A SPEED TRAP, GIVING A WARNING FOR IMPEDING POLICE DUTIES. I PURCHASED A TURN SIGNAL REPLACEMENT, CAN'T FIND ANYONE TO INSTALL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641069October 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CADILLAC SRX FROM YEARS 2004-2009 HAS A PROBLEM WITH BURNT OUT FRONT TURN SIGNAL/RUNNING LIGHT BULBS. TO CHANGE AN $8.00 BULB COST ABOUT $150-200 BECAUSE OF THE AMOUNT OF WORK TO ACCESS THE BULB. I FEEL THAT BECAUSE THIS IS A TURN SIGNAL (SAFETY) PROBLEM GM SHOULD HAVE FIXED THE PROBLEM FOR FREE OR MADE AN ENGINEERING CHANGE WHICH THEY DIDN'T. THE WEB SHOWS NUMEROUS COMPLAINTS FROM SRX OWNERS WHO HAVE CHANGED THE BULBS NUMEROUS TIMES AND GAVE UP AND NOW HAVE NO FRONT TURN SIGNALS. MOST WHO HAVE FIXED THE PROBLEM SAY THAT THE BULB RUNS TOO HOT CRACKING THE AC-DELCO SOCKET(19120947). THE LAST TIME I REPLACED THE BULBS ONE BURNT OUT IN A WEEK. MY VEHICLE IS AN 2004 CADILLAC SRX AWD 3.6 L 6 CYLINDER ENGINE AND AS 10/3/2004 MY MILEAGE IS 40065. BULBS HAVE BURNT OUT 4 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641060October 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO STOP FOR A RED LIGHT, THE BRAKES FAILED TO ENGAGE AND CAUSED THE VEHICLE TO DRIVE INTO A BUSY INTERSECTION. AFTER THE INCIDENT, THE ABS SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE ABS WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641255October 3, 2014
ENGINE AND ENGINE COOLING
AIR CONDITIONER FROZE UP AND HAD TO BE REPLACED. HAD LESS THAN 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640429October 1, 2014
ENGINE, STEERING
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE DRIVING 5 MPH, THE ENGINE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT DROVE ONTO A CURB. THE CONTACT LATER OBSERVED SLIGHT DAMAGE TO THE UNDER CARRIAGE AND HEARD A RATTLING SOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639718September 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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