Cadillac SRX Complaints

3,266 consumer complaints on file.

#10684212February 18, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS MODEL HAS A HISTORY OF COLLECTING WATER IN FRONT HEADLIGHTS RESULTING IN THEM SHORTING OUT AND MALFUNCTIONING/FAILING. CADILLAC WILL NOT RECALL AND THEY ARE VERY MUCH AWARE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683788February 17, 2015
VISIBILITY/WIPER
DRIVING IN LIGHT SNOW/ICE AND EXTREME COLD (APPROXIMATELY 15 DEG F) CONDITIONS, WIPERS CONTINUALLY CLOGGED WITH ICE. WHILE THIS MAY APPEAR TO BE AN EXPECTED RESULT, THE DESIGN OF THE WIPER LOCATION BELOW THE POINT ON THE WINDSHIELD WHERE THE FRONT WINDOW DEFROSTER HITS THE WINDOW MAY HAVE EXACERBATED THE PROBLEM. SNOW AND ICE FROM THE WINDSHIELD MELTED, RAN DOWN WINDSHIELD TO THE WIPER LOCATION AND IMMEDIATELY REFROZE - RENDERING THE WIPERS INEFFECTIVE. CONTINUAL USE OF THE WIPERS (NOT INTERMITTENT) APPEARED TO SOMEWHAT AMELIORATE THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683595February 16, 2015
STEERING
POWER STEERING FLUID LEAKED OUT FROM STEERING RACK. INDEPENDENT MECHANIC REPLACED FOR $950 DOLLARS. ONE YEAR LATER RACK REPLACED AGAIN UNDER MECHANICS WARRANTY. POWER STEERING PUMP FAILED BECAUSE IN WAS RUN WHILE LOW ON FLUID DUE TO STEERING RACK LEAK FOR $450 DOLLARS SHOULD HAVE BEEN COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683596February 16, 2015
POWER TRAIN, ENGINE AND ENGINE COOLING
THE 3.6L MOTOR LEAKS SO MUCH OIL THAT WHEN IT GETS LOW IT CREATES A MISFIRE CONDITION AND CAUSE THE VEHICLE MISFIRE LIGHT TO COME ON AND POWER LOSS TO HAPPEN. CHECK YOUR OIL OFTEN!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683381February 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT RECEIVED EXCESSIVE AMOUNTS OF MOISTURE, CAUSING THEM TO SHORT CIRCUIT. THE DEALER STATED THAT THE ENTIRE LIGHTING ASSEMBLY AND SEALS NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,485.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667971February 12, 2015
SUSPENSION:FRONT:WHEEL BEARING
2010 CADILLAC SRX. CONSUMER REQUESTS REIMBURSEMENT BECAUSE THE LEFT FRONT HUB BEARING WAS NOT SECURE AFTER PUTTING ON NEW TIRES. *TA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682683February 11, 2015
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
CAR RAPIDLY SPEED UP AT FULL AND LITTLE TIME AFTER THAT HEARD LOUD NOISE IN BACK AS DRIVING .TODAY TOOK TO MECHANIC AND DIDN'T EVEN GET POWER STARTING UP AND THEN SPEED UP AGAIN AT FULL STOP AND STARTED SMOKING TO. SAID POWER STEERING WENT OUT THOUGHT IT WAS THAT GOT ALMOST HOME PROBLEM STILL OCCURRED SO DID SOME RESEARCH AND FOUND THIS RECALL . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682471February 10, 2015
AIR BAGS
MVA WITH TWO IMPACTS; FRONT DRIVER SIDE (SIGNIFICANT IMPACT) AND FRONT OF VEHICLE NO AIRBAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10682120February 9, 2015
EXTERIOR LIGHTING
MY 2010 CADILLAC SRX PREMIUM RIGHT (PASSENGER SIDE) HEADLAMP IS LEAKING AND CAUSING CONDENSATION BUILD UP ON LENS, CAUSING THE LOW BEAM AND HIGH BEAM NOT TO WORK. THE DEALERSHIP QUOTED A PRICE OF APPROXIMATELY $1500 TO REPLACE THE HEADLAMP, AS IT IS OUT OF WARRANTY. THE VEHICLE HAS 55,500 MILES ON IT. I CONTACTED GENERAL MOTORS AND THEY, IN TURN, CONTACTED THE DEALERSHIP AND THE DEALERSHIP CALLED AND SAID GM WOULD NOT PAY THE ENTIRE COST, BUT WOULD SHARE THE COST, QUOTING A FIGURE OF "POSSIBLY" $500. GENERAL MOTORS SHOULD REPLACE FOR NOTHING. FROM READING ALL THE COMPLAINTS ON THIS SITE, AS WELL AS ON THE "CADILLAC FORUM" SITE, I CONCLUDED THAT THE MANUFACTURER OF THIS HEADLAMP HAS A FAULTY HEADLAMP. I FEEL GENERAL MOTORS SHOULD HAVE A RECALL AS THIS IS CERTAINLY A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681131February 4, 2015
EXTERIOR LIGHTING
I'VE HAD MY CAR FOR A LITTLE OVER A MONTH AND HONESTLY CANNOT SEE ANYTHING WITH THE HEADLIGHTS. WHEN I FLIP THEM OVER TO BRIGHTS, THEY ILLUMINATE THE ROADWAY PERFECTLY. ONCE I GO BACK TO NORMAL LIGHTING, NOTHING IS LIT. I'VE PULLED OVER A COUPLE OF TIMES TO MAKE SURE THE LIGHTS WERE ACTUALLY ON AND NOTHING WAS COVERING THE HEADLIGHTS. I AM VERY AFRAID THAT AN ACCIDENT WILL OCCUR BECAUSE I CAN'T SEE THE ROADWAY IN FRONT OF ME. PLEASE ADVISE IF THIS IS BEING LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679589January 28, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT PASSENGER'S SIDE SEAT BELT WAS LOOSE. A POLICE REPORT WAS FILED AND THREE UNKNOWN INJURIES WERE REPORTED. THE CONTACT DID NOT DISCLOSE IF MEDICAL ATTENTION WAS REQUIRED OR NOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10679039January 26, 2015
POWER TRAIN
ON 2 OCCASIONS THIS MONTH MY 2010 SRX WENT FROM GOING APPROX 65 MPH TO AROUND 20 MPH MAX ON MAJOR FREEWAYS. I WORKED MY WAY TO THE SHOULDER, CALLED ONSTAR, THEY PROMPTED ME TO TURN THE ENGINE OFF AND RESTART. BOTH TIMES I WAS ABLE TO DRIVE AGAIN. I TOOK THE CAR TO THE CADILLAC DEALER AND THEY REPLACED THE THROTTLE BODY ASSEMBLY AT $784. THIS WAS SO SCARY LOSING POWER ON THE FREEWAY LIKE THIS, THERE SHOULD BE A RECALL FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678715January 24, 2015
EXTERIOR LIGHTING
AFTER A RAINY DAY, I WAS DRIVING TO WORK IN THE MORNING AND THE ALERT ON MY CAR SAID TO CHECK LEFT LOW BEAM. WHEN INSPECTING, I NOTICED THAT IT WAS NOT TURNING ON. I WENT TO THE AUTO STORE TO CHECK ON LIGHT BULBS AND THEN CONFIRMED THAT THE FUSE'S AND THE LIGHT WERE WORKING PERFECTLY FINE. AFTER ATTEMPTING TO SET UP AN APPOINTMENT WITH A DEALERSHIP TO CHECK ON THE LIGHT, THE CAR HEADLAMP SUDDENLY STARTED WORKING AGAIN. NOW AS OF 01/23/2015 ANOTHER FEW RAINY DAYS AND NOW BOTH OF MY HEADLAMPS ARE OUT ALONG WITH THE HIGH BEAM LIGHTS. LUCKILY MY FOG LIGHTS STILL WORKED TO GET ME HOME SAFELY AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678398January 22, 2015
POWER TRAIN, EXTERIOR LIGHTING
WHILE DRIVING DOWN THE HIGHWAY AND EXITING ON AN INGRESS ON THE EXIT RAMP I INITIALLY NOTICED A RATCHETING SOUND FROM THE REAR OF MY VEHICLE. (I THOUGHT I'D RAN OVER SOMETHING SO I GOT OUT AND CHECKED). AFTER ABOUT ANOTHER DAY I HEARD THE SOUND AGAIN, WHILE AT THE SAME TIME NOTICING MY CAR NOT MOVING FORWARD GIVEN THE APPLIED POWER THAT I WAS PROVIDING. CRAWLED UNDER MY VEHICLE AGAIN WHEN I ARRIVED AT HOME ONLY TO FIND NOTHING. AFTER A FEW WEEKS, AND WHILE LEAVING FROM A DEAD STOP UNDER LOAD, OR WHILE TRYING TO ACCELERATE INTO TRAFFIC THE CAR WAS NOT PULLING PROPERLY CAUSING ME TO NEARLY BECOME REAR ENDED ON SEVERAL (FOUR) OCCASIONS THAT WEEK. THE VEHICLE WAS TAKEN TO A MECHANIC WHO TOLD ME THAT IT WAS THE TRANSFER CASE, AND REPAIRED FOR $2000.00. THE SAME THING IS NOW HAPPENING ONCE AGAIN STARTING IN OCT OF 2014 AND AFTER DOING MY RESEARCH ON CADILLAC FORUMS, GM FORUMS, CADILLAC OWNERS.COM, CAR ID, CARS.COM, JUST ANSWER.CAR, AUTOFRENZY.NET, CARCOMPLAINTS.COM, NHTSA (POWERTRAIN/DRIVETRAIN PROBLEMS), AS WELL AS THIS FORUM SAFERCAR.GOV, I HAVE FOUND WELL OVER 647 COMPLAINTS FOR FAILURE OF THE TRANSFER CASE IN THE STATE OF GEORGIA ALONE. THERE WERE NEARLY 73,000 FIRST GEN SRX SOLD WITH AWD, AND FROM ALL OF THE OWNERS THAT I HAVE GATHERED AND FROM ALL THAT I HAVE SPOKEN WITH THEY HAVE ALL HAD SOME PROBLEM. THIS IS NOT A PROBLEM THAT IS SOLELY WITH THE SRX, ITS ALSO WITH THE CTS, AS WELL AS THE STS. THESE $47,000 TO $58,000.00 PLUS DOLLAR VEHICLES ARE A ROAD HAZARD NOT ONLY THEIR DRIVERS, BUT TO ALL THAT SHARE THE ROAD. THE SRX CASES NEED TO BE RECALLED AND (PERMANENTLY) REPAIRED OR REPLACED. I ASK ALL OWNERS THAT SPENT THEIR HARD EARNED MONIES ON THESE FLAWED VEHICLES, ONCE AGAIN FROM GM, TO CALL, WRITE, AND E-MAIL OR DO THEM ALL FORUMS, YOUR GOVERNMENT OFFICIALS, THE NHTSA AND HAVE ALL OF YOUR ATTORNEY'S ON STANDBY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676933January 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT FLAMES WERE EMITTING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10677087January 21, 2015
EXTERIOR LIGHTING
THE HEAD LIGHT LENS LEAK AT THE SEAM. BOTH HEAD LIGHTS ARE EFFECTED. MOISTURE ACCUMULATES INSIDE THE LENS AND DISTORTS THE HEAD LIGHT BEAM. THIS REDUCES THE CLARITY AND EFFECTIVENESS OF THE HEAD LIGHTS. I HAVE REPLACED ONE HEADLIGHT AT 45,000 MILES. THE HEAD LIGHT SEAL LEAKS WATER. POOR MANUFACTURING AND A SAFETY CONCERN. THERE SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676676January 20, 2015
POWER TRAIN, ENGINE
THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672929January 16, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AS THE ENGINE POWER REDUCED WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,900. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672695January 15, 2015
POWER TRAIN, SERVICE BRAKES
VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN THE GROUP WAS ABLE TO CATCH IT AND JUMPED IN THE DRIVER'S DOOR AND APPLIED THE BRAKE. SERVICE DEPT REPORTS THEY CAN FIND NOTHING WRONG. I'M GRATEFUL WE WERE ABLE TO CATCH IT OTHERWISE, SOMEONE COULD HAVE BEEN INJURED WHILE UNLOADING THE REAR OR IT COULD HAVE ROLLED AWAY AND CRASHED WHILE WE WERE IN THE HOUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672790January 15, 2015
ELECTRICAL SYSTEM
I WAS MAKING A TURN ON TO A LOCAL HIGHWAY AND IT JUST POWERED OFF IT DID RESTART. SECOND TIME WAS DEC 2014 I WAS IN STALLED TRAFFIC MOVING REAL SLOW AND MY CAR JUST SHUT OFF BUT THIS TIME IT DID IT THREE TIMES IN A SHORT PERIOD OF TIME SAME AS FIRST TIME AND IM PRETTY WORRIED CAUSE IM PLANNING ANOTHER TRIP IN TWO WEEKS TO WISCONSIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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