Cadillac Escalade Complaints

358 consumer complaints on file.

#11650165March 24, 2025
POWER TRAIN, ENGINE
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649853March 22, 2025
ENGINE
Engine failure at 12k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649577March 20, 2025
ENGINE
My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which is five hours from our home to be told it needs an engine without any timeline whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648714March 17, 2025
ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648371March 14, 2025
ENGINE
After spending 3 months in Palm Desert CA, we were heading home to Colorado on Saturday [XXX]. Just a few miles east of Barstow CA, traveling about 70 mph on [XXX], our Escalade just died and shifted itself into neutral. Luckily we were able to guide the car on to the shoulder area. The experience was terrifying as we sat there for 4 hours……… speaking several times with both OnStar and Cadillac Roadside Assistance. A tow truck driver FINALLY arrived about 1:00 PM and took us and our Escalade to Victorville Cadillac where we arrived around 2:00 PM. Because it was Saturday afternoon, they would not be able to look at the car until Monday. We met with the General Manager, who provided us with a loaner car. The car was fully packed with our belongings and we were assured that the car would be secured on their lot. On Monday [XXX] at 11:05 AM, Jon Adams from the service department called Fred to say that the engine was blown and there were fragments in the oil pan. We headed to the dealership where we were for the next 4 hours. We were told that it could take several weeks for them to get a new engine delivered. We were over 900 miles from home and really had no other option than to buy another car from them. Of course, we had NO intention of trading in the Escalade as it we only had it for 1 year and 8 months AND only with 10,245 miles!! We were two mentally exhausted [XXX] who just wanted to get home!! The GM assured us that he would give us the full trade-in value of the Cadillac as if there we no engine issues. So, we purchased a 2024 Chevy Tahoe High Country in the amount of 91K. They gave us a trade price price of $81,550 for the Cadillac (we paid $110,775 on [XXX]) After spending 3 nights in Victorville, we headed home on 4/16/24. On 4/22/24 we requested a copy of the work order to submit to Cadillac only to find out that our Cadillac had already been repaired on 4/19 and on their lot for sale on 4/22 for $109,651! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648258March 14, 2025
POWER TRAIN, ENGINE
I purchased my Vehicle a little over a year ago and have had multiple engine repairs. The first issue started with the lifters going out. Shortly after the lifters were repaired, the engine seized, causing us to get an engine replacement. A few days after having the new engine, we had the same knocking/ticking noise coming from the engine which was also repaired once again. Then yesterday, 3/13/25, the engine started to knock/tick once again, but this time more aggressively. (New engine had only 15,000 miles.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648103March 13, 2025
POWER TRAIN
I called dealer and told them that the suv was making a ticking sound and played them a recording of it. They told me that i could drive it in or call an 800 number and maybe get it towed. I decided to drive it in as towing it would prob take it to a dealer i did not know. There were no lights on indicating an issue. I was stopped waiting to turn left across traffic when the engine started making all kinds of clanging noise. At this point it quit and after a few attempts i got it restarted and towed it in to dealer the engine failure with out warning left me and my family in jeopardy in the roadway. Now i learn that lots of these 6.2 v8s are blowing up as my dealer alone has several of them out back waiting with no eta on repair parts coming. So not only were we put in pearl but i have 125k in a brick setting at the dealer. And givin a smaller auto that i can not pull trailers with. I feel endangered and ripped off pleasse help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647743March 11, 2025
UNKNOWN OR OTHER
Power Train:automatic Transmission:control Module:software.Consequence Rear Wheel Lock-Up CAN Increase THE Risk OF A Crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647659March 11, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that upon starting the vehicle, there was an abnormal ticking sound coming from the engine, with the oil warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that metal shavings were found in the engine and that the engine would be replaced with the wheel bearings and rear differentials. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,482.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647587March 11, 2025
ENGINE
My husband, 2 young children and I were driving on the frontage road to the interstate at approximately 55 miles per hour when the engine suddenly stopped functioning and almost caused a catastrophic wreck with the cars around us. The Cadillac dealership it was towed to evaluated it and determined it had experienced total engine failure. It’s covered in the NHTSA’s investigation into the 6.2 L V8 GM engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647556March 11, 2025
ENGINE
Driving at 45 MPH on [XXX] in Florida, 16,000 Miles 6.2 complete engine failure, dealer and GM refused to offer a loaner, dealer estimates 4 to 6 months for replacement engine. Filed claim with GM customer care, totally useless responses. I have spoken with 4 other dealers in my area, all of them tell me they have multiple SUV's and trucks waiting for engines. Since the failure happened I started doing research, there are multiple FaceBook groups with thousands of members nationwide all experiencing the same issues. GM is doing everything they can to keep this issue hidden from the public while still selling the same defective engines in new vehicles. Multiple people have reported they are on their second or third replacement engines! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647297March 10, 2025
ENGINE
The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647265March 9, 2025
ENGINE
A very loud clicking noise from the engine was being produced and rapidly intensifying. It triggered an anxiety attack since I was on the freeway. Luckily, I was near my dealership otherwise I would’ve called emergency services. Turns out my engine was confirmed to be on the verge of a complete shutdown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647166March 8, 2025
POWER TRAIN, ENGINE
I was driving home on the evening of Monday [XXX] in my 2021 Cadillac Escalade. The car began to shake, the yellow engine warning light began flashing, black smoke began pouring out of the exhaust pipes and there was a strong smell of fuel. I was 1/2 mile from my home. I limped the car home, left it in the driveway overnight, and called Cadillac Roadside assistance to have the car towed to the Cadillac dealership in Boulder, CO the next morning. The dealership's initial diagnosis it a failed lifter and cam. This is a known issue across all GM's 6.2L engines and is caused by their AFM/DFM management system. I am at 69,000 miles, with only 1,000 miles to go on the powertrain warranty (70k). GM needs to step up and recall these motors. They are saying that they might offer extended component coverage to someone that has had at least 2 failed lifter repairs. This does me no good with only 1,000 miles to go under my 70k powertrain warranty. There are many reports of completely failed engines from this problem on super low mileage vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647078March 7, 2025
ENGINE
Driving on the highway under normal load and then all of a sudden motor starts to tic then gets louder and warning comes on saying low oil pressure turn off engine now before I could get off the highway safely the motor completely shuts off once I was safely over and stopped waited for a bit and attempted to restart the vehicle and it wouldn't do anything what so ever that moment I realized that the engine completely seized and left me stranded it showed zero signs of issues before that and completely caught me off guard now I have a 86000 truck sitting in my driveway with no time frame of when it will be repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647031March 7, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving on the highway at 75 MPH, the vehicle lost automotive power. There was no warning light illuminated. The contact pulled over onto the shoulder lane where the vehicle was parked for several minutes before attempting to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the engine failed due to metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646337March 4, 2025
ENGINE
The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop, engine has locked up!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645553February 28, 2025
ENGINE
My vehicle went in to the dealer for a routine engine oil change at 34k miles. I let them know that my vehicle was having a tugging sensation when I would press the gas. That same day(2/15/25) I was told that I would need a new engine. It is 2/28/25 and the dealership still doesn't have a time frame of when they will receive a motor to replace. By the way I bought my vehicle brand new and have always maintained they oil checks in their due time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645486February 28, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Engine failure with less than 30k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645363February 27, 2025
ENGINE
I was driving down the interstate going about 80mph, and the gas pedal stopped working. It slowed to a complete halt and put itself in neutral. Could not be restarted, would not even turn over after that. Engine just died with only 25,300 miles or so on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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