Cadillac Escalade Complaints

358 consumer complaints on file.

#11682992August 25, 2025
ENGINE
Waiting months on inspection had an appointment called and verified that was the appointment was for inspection . Took care of in and was told not opened. That was in July. The value of car has dropped because of this issue and can’t trade in or loss a ton
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682359August 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682316August 22, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint. Text from attached document: Last week [ went to get the oil changed at my local Jiffy Lube and was told, "We can' t service Lhis vehicle any longer because it has been re-called." I asked, "what I am supposed to do? They said Cadiliac is supposed to Lake care of it. After calling Mark Christopher Cadillac in Ontario, Cali fornia they said they can't help me until they get parts and have no idea when that will be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681017August 15, 2025
ENGINE
A major recall has been issued due to possible engine failure. It sounds like a ticking time bomb and the dealer and GM currently refuse to do anything about it because “remedy not available yet.” I’m stuck driving a vehicle where the engine could fail randomly at any minute putting my family in danger and there’s no fix being offered right now despite the massive recall. Replace my engine!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680600August 14, 2025
ENGINE, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving at 35 mph on the highway, a knocking noise emanated from the engine compartment, and the vehicle suddenly stopped and stalled. The contact head struck the steering wheel, and he sustained a head injury. The vehicle failed to restart. The safety restraint light was illuminated. The contact was going in and out of the vehicle to direct traffic around his disabled vehicle. A 2018 Ford Escape crashed into his vehicle, which was stranded on the side of the highway. The contact sustained a broken leg, and medical attention was provided at the hospital. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to the body shop. The vehicle was towed to the local dealer, who determined there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who suspected the dealer was being misleading but no further assistance was provided. The failure mileage was approximately 82,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11680135August 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679786August 11, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called several local dealers who confirmed that parts were not yet available. The contact stated that while stopped, the vehicle shut off while depressing the accelerator pedal. There was no warning light illuminated. The contact made multiple attempts to restart the vehicle; however, the vehicle failed to start. Due to the failure, the contact was forced to have the vehicle towed. The contact attempted to have the vehicle towed to a local dealer; however, the dealer refused to take the vehicle due to a staffing shortage. The vehicle was eventually dropped off at another dealer, who stated that the vehicle could not be serviced for two weeks. The manufacturer was notified of the failure and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678530August 5, 2025
ENGINE
GM engine replacement recall. The engine could blow up and give out causing a crash. Problem has been confirmed by dealer as "unremedied" Vehicle has been inspected by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678491August 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the message "Check Oil" was displayed. The contact's husband checked the oil level and noticed that the vehicle was consuming an excessive amount of oil. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678340August 4, 2025
SUSPENSION, ENGINE, UNKNOWN OR OTHER
While driving my 2021 Cadillac Escalade to Utah, the engine completely locked up and failed without warning. The vehicle had to be towed to a GM-authorized dealership. Upon inspection, the dealership confirmed the failure was directly related to an active safety recall on the vehicle. Prior to the failure, there were no check engine lights or no other warning lamps, messages, or symptoms. The failure occurred suddenly and without additional notice. The dealership stated the needed part is currently on national backorder and that the vehicle cannot be repaired or safely driven until the part arrives. It has now been over four months since the vehicle was brought in, and there is still no estimated repair date from GM. This has left me without a functioning vehicle due to a known safety defect. The vehicle remains inoperable at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677948August 2, 2025
ENGINE
I own a 2021 Cadillac Escalade that falls under the manufacturer recall issued by GM/Cadillac for engine problems associated with this specific make, model, and year. I received an official recall notice via both email and U.S. Postal Service, instructing me to take my vehicle to my local dealership to have the recall addressed. I promptly complied and took my vehicle to the dealership. However, I was informed by both the dealership and the manufacturer that my VIN number “excludes” my vehicle from the recall, despite it matching the same year, make, and model. Approximately one month later, my engine failed due to the exact same defect that is the subject of the recall. Nevertheless, GM/Cadillac continues to refuse to cover my engine replacement under the recall, solely on the basis that my VIN number is not included in the recall list. As a result, the dealership has ordered an entirely new engine for my vehicle. I am now expected to be without a vehicle for two to three months while waiting for the new engine to arrive and be installed. I believe GM/Cadillac is misrepresenting to consumers which vehicles are covered under the recall to avoid financial responsibility for defective engines. My situation demonstrates that vehicles outside the listed VIN range are experiencing the exact same defect, yet GM/Cadillac is refusing to extend the recall coverage. I respectfully request that NHTSA investigate whether GM/Cadillac is improperly limiting recall coverage and failing to include all affected vehicles, leaving consumers with significant expenses and lengthy repair times for a defect the manufacturer already acknowledged. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677557July 31, 2025
ENGINE
Recall Info: The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. This information creates anxiety for myself and my wife who already suffers from a medically documented anxiety disorder every day that we drive somewhere. Because of the location of our residence, we have to drive on the highway most of the time for convenience which exaggerates this situation. We have owned/leased GM vehicles our entire lives and particularly Cadillac for the last 24 years. We own this vehicle out right and planned to keep it indefinitely. The fact that there is no immediate remedy for this situation and one day possibly providing a higher viscosity oil, an oil filter replacement and requiring a new oil fill cap is very disappointing and insulting for a vehicle that we had to wait for and then pay over $130,000 for. At this point, thank God there is no incident, I would like to keep it that way and would like to have an immediate resolution of possible switching from our 2023 model to a comparable 2025 and be reassured that it does not have these mechanical defects with no additional costs incurred on my part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677518July 31, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677033July 29, 2025
ENGINE AND ENGINE COOLING
The contact called on behalf of a dealer who owns a 2023 Cadillac Escalade. The dealer received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674782July 19, 2025
ENGINE
I was sitting in a drive through when the car just stopped running. I could not get it to restart. Engine light had come on and gone off a few times. I had it towed to a Firestone next door , they advised it needed to go to dealership for engine recall. Dealership did not look at it for 3 days so I had it towed to Cadillac- waiting for them to call.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674748July 19, 2025
ENGINE
My vehicle was recalled under N252494002 L87 Engine Loss of Propulsion. The car was taken to the dealership June 19, 2025 and determined to require a engine replacement. The dealer has had the vehicle for a month without repair of the vehicle. This seems like an unreasonable time to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674206July 17, 2025
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 5 MPH and making a turn, the vehicle stalled in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where the fuel pump power control module was replaced. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672955July 11, 2025
ENGINE
I was driving on the expressway going 75mph in the middle lane when the vehicle said “press start button” and lost all propulsion. I started slowing down rapidly and was unable to get to the right lane as there were vehicles so I merged to the left lane and came to a stop narrowly missed by a speeding driver. The vehicle would not turn back on. I was in the left lane around 2:30pm with rush hour beginning. I did not feel safe waiting for a tow truck so was picked up by a coworker.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670950July 2, 2025
SUSPENSION, WHEELS
The front upper control arm on the driver’s side snapped in half, resulting in the complete detachment of the wheel while the vehicle was in motion. The failed component is still in my possession and available for inspection upon request. This failure placed both my life and the lives of others at significant risk. The wheel detached while I was driving, which could have led to a catastrophic crash had it occurred at higher speeds or in heavier traffic. I was extremely fortunate that the failure occurred under conditions that allowed me to bring the vehicle to a stop without injury or collision. A suspension failure of this nature represents a critical safety hazard. The failure has been physically verified by both the service center where the vehicle was taken after the incident and by GM’s assigned third-party inspection service. A visual and mechanical inspection confirmed the fractured upper control arm and resulting suspension failure. A second opinion from an independent mechanic is being pursued as well. The vehicle was inspected by a third-party claims investigator assigned by GM, who reviewed the scene and the damage. I have not received a full report or documentation from GM or the inspector, but I am requesting it formally. The incident was also documented by my insurance provider. The police were not called, as there were no injuries or collision with another vehicle. There were no warning lights, messages, or error codes on the dashboard prior to the incident. I did not observe any unusual handling, noises, or vibrations that would have suggested an impending mechanical failure. The control arm failure occurred suddenly and without warning while driving under normal conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670864July 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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