Buick Regal Complaints

3,261 consumer complaints on file.

#10015903April 15, 2003
SEAT BELTS
THE VEHICLES SEAT BELTS DID RESTRAIN PROPERLY. THE DEALER WAS NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015824April 14, 2003
STRUCTURE
AFTER THE RECALL FOR THE CRADLE BOLTS WAS COMPLETED, THE STEERING FAILED. RECALL #00 V 189 000. *JB AFTER THE RECALL FOR THE CRADLE BOLTS WAS COMPLETED, THE STEERING FAILED. RECALL #00 V 189 000. THERE WAS A CLASS ACTION SUIT ON BRAKES-CONSUMER'S BRAKES FAILED AFTER THE CLASS ACTION SUIT.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014319April 13, 2003
ENGINE AND ENGINE COOLING
ON DECEMBER 27, 2002 AND DECEMBER 30, 2002. I TOOK MY VEHICLE TO JEFFREY BUICK 30800 GRATIOT AVE ROSEVILLE, MICHIGAN 48066 ON 12/27/02 BECAUSE MY CAR WOULD NOT KEEP ANTIFREEZE IN THE RESERVOIR (POSSIBLE COOLANT LEAK) AND THE DASHBOARD LOW COOLANT AND SERVICE ENGINE SOON (SES) LIGHT WAS ON. THE CAR WAS MISSING AND BACKFIRING DURING ENGINE START UP AND WAS ALMOST STALLING WHILE DRIVING. I TOOK THE CAR INTO THE SHOP AND TOLD THE SERVICE SALES ADVISOR KENNETH HOPE WHAT WAS THE PROBLEM. IT WAS DIAGNOSED AS A SPARK PLUG PROBLEM AND SECONDARY IGNITION WIRE. I APPROVE FOR THEM TO DO THE REPAIRS. ON DECEMBER 30, 2002 I WAS BACK AT JEFFREY BUICK SERVICE FOR THE SAME PROBLEM, LOW COOLANT/SERVICE ENGINE LIGHT (SES) AND ANTIFREEZE RESERVOIR NOT KEEPING COOLANT. ON DECEMBER 31, 2002 SERVICE SALES ADVISOR JON PINGEL STATED THAT THE PROBLEM WAS DUE TO THE ENGINE BURNING COOLANT, AND THAT THE UPPER PLASTIC INTAKE MANIFOLD/INTAKE GASKET. R&R 3.8.K HAD TO BE REPLACED. I CAME INTO THE SHOP AND ASKED HIM WHAT HAD CAUSED THE PROBLEM. HE STATED TO ME THAT THIS IS AN ON GOING PROBLEM, A MANUFACTURE DEFECTED WITH THE BUICK REGAL WERE THAT THE HOSE WILL MELT AND LET COOLANT INTO THE ENGINE COMPARTMENT, HE ALSO INDICATED THAT HE RECEIVES BETWEEN FIVE TO TEN BUICK REGALS A WEEK WITH THE SAME PROBLEM. I ASKED IF THERE HAD BEEN A RECALL FOR THIS PROBLEM AND HE STATED NO. HE THEN STATED THAT IF THE PROBLEM IS NOT REPAIRED IT COULD LEAD TO THE ENGINE LOCKING UP OR A POSSIBLE ENGINE FIRE. HE STATED THAT I COULD CONTACT THE GENERAL MOTORS CUSTOMER RELATIONS DEPARTMENT AND MAKE A COMPLAINT AND SEE IF THEY WOULD REIMBURSE ME THE COST OF THE REPAIR $771.81. I CALLED THE GM CUSTOMER RELATIONS DEPARTMENT THERE WAS NOTHING THAT COULD BE DONE. CONSUMERS OF THE BUICK REGAL MUST KNOW OF THE POSSIBLE DANGERS INVOLVED WITH THE ENGINE/COOLANT PROBLEM AND BE REIMBURSED FOR REPAIRS DONE. IF YOU CAN PLEASE INVESTIGATE THIS BEFORE SOMEONE DIES LIKE IN THE FIRESTONE TIRES INCIDENT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014076April 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 2001 BUICK REGAL GS, WHEN FIRST PURCHASED, HAD A CLUNK IN IT AT ABOUT 42-45 MPH, AFTER LETTING GO OF THE ACCELERATOR, AND COASTING DOWN A HILL. I HAD TOLD THE DEALERSHIP ABOUT IT, BUT THEY COULDN'T DUPLICATE THE PROBLEM. FINALLY THE 10TH TIME, I HAD TAKEN THE SERVICE MANAGER OUT TO THE LOCATION WHERE IT WOULD CLUNK. THEY FINALLY TOOK THE TRANSMISSION APART AND FOUND THERE WAS A SLIGHTLY STRIPPED SHAFT AND A COUPLE OTHER COMPONENTS BAD IN THE TRANSMISSION. THE TRANSMISSION HAS NOW DEVELOPED ANOTHER PROBLEM. IN THE MORNINGS ON MY WAY OUT AND THE CAR SITTING OVERNIGHT, AT ABOUT 20-35 MPH, IT WILL SHIFT RUFF, LIKE IT JERKS YOU AHEAD, LIKE I AM DRIVING A MANUAL TRANSMISSION, NOT USING THE CLUTCH. HAS ANYONE ELSE EXPERIENCED THESE KIND OF PROBLEMS WITH THEIR REGAL GS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015337April 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WHILE DRIVING FOR A LONG PERIOD OF TIME. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015230April 4, 2003
SUSPENSION
THE VEHICLE VIOLENTLY PULLED TO THE RIGHT WHEN A SMALL BUMP WAS HIT IN THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012386April 3, 2003
ELECTRICAL SYSTEM, STEERING: STEERING WHEEL/HANDLE BAR, STRUCTURE
DASHBOARD LIGHTS FLICKERED AND THE EXTERIOR WINDOW MOLDING NEEDED TO BE REPLACED. THE LEFT SIDE OF THE STEERING WHEEL ROTTED TO THE POINT THE METAL BAR COULD BE SEEN. MR..*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014942April 1, 2003
ELECTRICAL SYSTEM
THE INTERIOR AND EXTERIOR LIGHTS FLICKERED, WHEN THE CONSUMER REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014731March 31, 2003
TIRES:TREAD/BELT
THE LEFT FRONT TIRE EXPERIENCED TREAD SEPARATION, WHICH CAUSED THE TIRE TO BLOW OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013667March 30, 2003
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEADLIGHTS TURNED OFF DURING OPERATION AT NIGHT WHILE DRIVING. LISTED BELOW IS THE TEXT OF MY NOTE TO THE DEALER MORE FULLY DESCRIBING THE PROBLEM. YOU MAY RECALL AFTER REVIEW OF YOUR SERVICE RECORDS THAT I BROUGHT THIS VEHICLE TO YOU DECEMBER 3, 2002 FOR A FAULTY BLOWER MOTOR. AFTER DIAGNOSIS YOU PHONED AND INDICATED THE PROBLEM WAS A RESISTOR, NOT THE MOTOR AND DURING DIAGNOSIS YOU DISCOVERED WIRES UNDER THE HOOD DAMAGED BY AN ANIMAL WHO HAD BUILT A NEST UNDER THE COWLING. I AUTHORIZED REPAIR OF BOTH THE RESISTOR AND THE WIRING. ON JANUARY 3, 2003 I RETURNED THE VEHICLE TO YOU FOR A SIMILAR PROBLEM, THE BLOWER MOTOR WOULD FAIL INTERMITTENTLY ALONG WITH THE ELECTRONICALLY DIMMED REARVIEW MIRROR AND THE INTERIOR DASH LIGHT WOULD FAIL TO DIM WHEN THE HEADLIGHTS WERE TURNED ON. YOU KEPT THE VEHICLE UNTIL JANUARY 7, 2003 BUT WERE UNABLE TO OBSERVE THE PROBLEM. I HAVE HAD TWO INSTANCES OF THIS BLOWER FAILURE SINCE BUT WAS UNABLE TO GET TO YOU BEFORE THE FAN AND ASSOCIATED PROBLEMS DISAPPEARED. THIS MORNING SHORTLY AFTER 5:00 AM (IN THE DARK) I HEADED TO THE RICHMOND AIRPORT. AS I WAS ABOUT TO PULL ONTO ROUTE 54 FROM OUR DEVELOPMENT I DECIDED TO TURN ON THE BLOWER TO CLEAR MOISTURE FROM THE WINDOWS. WHEN I DID THE HEADLIGHTS EXTINGUISHED. HAD THIS BEEN TWENTY SECONDS LATER I MAY HAVE WRECKED MY VEHICLE AND INJURED OR KILLED MY PASSENGER AND MYSELF. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013639March 29, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ENGINE WAS NOT RUNNING PROPERLY WHICH CAUSED A CRACK IN UPPER INTAKE MANIFOLD FORCING EXCESSIVE COOLANT INTO THE TOP END OF THE ENGINE AND UPPER COMBUSTION CHAMBER. THIS IS AN ON-GOING PROBLEM WITH THE 1996 BUICK REGAL. THIS COULD HAVE RESULTED IN A FIRE AS INDICATED BY THE PREVIOUS RECALL NOTICE FOR THE SAME PROBLEM. AS A RESULT OF THIS INCIDENT, THE FOLLOWING SERVICE WAS REQUIRED: REPAIR ELECTRICAL FAILURE, CLEAN EXCESSIVE COOLANT FROM UPPER COMBUSTION CHAMBERS, REMOVE COOLANT FROM TOP END OF ENGINE, REPLACE UPPER INTAKE ASSEMBLE AND MANIFOLD, REPLACE SPARK PLUGS, PERFORM INJECTOR SERVICE, REPLACE THE PCV VALVE, OIL AND OIL FILTER. ALTHOUGH I HAVE AN EXTENDED WARRANTY, I WAS STILL CHARGED $557.17 FOR THE REPAIR. DUE TO THE NUMEROUS SERVICE BULLETINS, CONSUMER COMPLAINTS, AND PREVIOUS RECALL NOTICE FOR THE SAME SITUATION, THIS DEFECT SHOULD HAVE BEEN DETECTED ON MARCH 7, 2002. AT THAT TIME, I HAD THE ROUTINE 60,000 MILE SERVICE PERFORMED EVEN THOUGH THE CAR ONLY HAD 50,480 MILES. THE TOTAL COST FOR THE ROUTINE SERVICE WAS $807.00. FOR THESE REASONS, I SHOULD BE ENTITLED TO A REIMBURSEMENT OF THE $557.01 CHARGE. IF NEEDED, I WILL BE MORE THAN HAPPY TO FORWARD A COPY OF MY SERVICE RECORDS FOR YOUR REVIEW. ADDITIONALLY, I AM CONCERNED THIS RECENT EVENT HAS CAUSED DAMAGE TO THE ENGINE AND WILL HAVE LONG TERM EFFECTS ON ENGINE PERFORMANCE REQUIRING ADDITIONAL MAINTENANCE. IT??S HARD TO BELIEVE THIS DID NOT CAUSE DAMAGE TO THE VALVES AND/OR LIFTERS. ONCE THE EXTENDED WARRANTY EXPIRES, I WILL NO LONGER HAVE FINANCIAL PROTECTION FOR REPAIRS RESULTING FROM FAULTY MANUFACTURING. I HOPE THIS SAFETY HAZARD IS RESOLVED BEFORE SOMEONE IS KILLED BY AN ENGINE FIRE. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012474March 25, 2003
SEATS
THE DRIVER SIDE SEAT MOUNT BROKE, THE DRIVERS SEAT WAS UNSTABLE AND IT ROCKED BACK AND FORTH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012475March 25, 2003
SEATS
THE DRIVER SIDE SEAT MOUNT BROKE, THE DRIVERS SEAT WAS UNSTABLE AND IT ROCKED BACK AND FORTH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012101March 19, 2003
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE
THE VEHICLE STALLED WITHOUT WARNING, THE DEALER STATED THE CRACK SENSOR AND THE FUEL SENSOR WERE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011950March 18, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE STALLED AND WAS DIFFICULT TO RESTART. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010419March 13, 2003
ELECTRICAL SYSTEM
HVAC (CLIMATE CONTROL) DISPLAY WENT COMPLETELY BLANK. DEALER SAYS ONLY OPTION IS TO REMOVE AND REPLACE FOR A PRICE OF $550. THIS OCCURRED WHEN VEHICLE WAS 3 YRS OLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008872March 7, 2003
STEERING
THE STEERING FAILED ON THE VEHICLE.*DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008393March 4, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS DON'T WORK 1/2 THE TIME. THEY SEEM TO GO OFF TRACK--YOU HAVE TO STOP THE CAR, OPEN THE HOOD AND TIGHTEN THE BASE--THE NUT THAT HOLDS THE WIPER ARM ON WORKS LOOSE. THIS HAS BEEN HAPPENING FOR ABOUT 8 MONTHS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008396March 4, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ELECTRIC WINDOWS--FRONT PASSENGER CAN ONLY BE USED VIA CONTROLS ON DRIVER'S DOOR AND REAR PASSENGER SIDE WINDOW CAME DOWN AND WILL NOT STAY UP--WE CUT OFF THE POWER TO IT AND IT STILL CREEPS DOWN. IT LACKS ABOUT 2-3" OF BEING SHUT AND HAS TO BE TAPED TO KEEP AIR/WATER OUT. THIS HAPPENED LAST SUMMER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008190February 27, 2003
STEERING
STEERING ASSEMBLY NEEDED TO BE REPLACED AT 67,000 MILES ON 1999 BUICK REGAL WHICH HAS BEEN WELL CARED FOR. SINGLE OWNER VIRTUALLY ALL HIGHWAY USE VEHICLE 3.5 YEARS OLD. STEERING BECAME SLUGGISH WHEN CAR WAS FIRST STARTED, THEN RESPONDED NORMALLY. WAS TOLD SOME INTERNAL SEALS WERE WORN. THIS COULD HAVE BEEN MAJOR SAFETY PROBLEM, BUT FORTUNATELY NOT. I HAVE NEVER HAD A VEHICLE WHERE THE STEERING ASSEMBLY FROM WHEEL TO WHEEL HAD TO BE REPLACED AND HAVE DRIVEN 6 VEHICLE'S TO OVER 100,000 MILES, ONE 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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