Buick Regal Complaints

3,261 consumer complaints on file.

#11444659December 22, 2021
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT:STAND
In attempt to change a flat tire (front passenger side), I loosened the 5 lug nuts (1/4-turn), raised the vehicle (Buick Regal Sportback) and the jack collapsed to one side at the hinge points at both ends of the threaded shaft as I was about to remove the 5th lug nut. Note the slotted connections at the hinge/pivot points (see attached photo).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443201December 9, 2021
EXTERIOR LIGHTING
The contact owns a 2012 Buick Regal. The contact stated that the driver’s side headlight assembly developed condensation inside causing the light bulb to blow out. The contact indicated that the entire headlight assembly needed to be replaced to fix the failure. The vehicle was not yet repaired. The manufacturer and the local dealer were notified of the failure, but no assistance was offered. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442752December 5, 2021
EXTERIOR LIGHTING, STRUCTURE:BODY
Water leaking into both front headlights results in dimming of headlights making it hard to see during nighttime driving and a real concern that the HID ballast wiring will short out causing complete loss of headlight operational function. There are many reports online of customers complaining that their HID headlights blew out due to water leakage and they were unable to see properly during nighttime driving. This is huge safety issue. Dealer Confirmed fault with both front headlight assemblies and verified significant water leakage into headlight assemblies. Customer called GM customer service where issue was escalated to senior advisor. Senior advisor was unable to offer any cost assistance to customer despite significant safety concerns, due to vehicle age of 5 years and 2 months. Total cost approximately $2300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442162November 30, 2021
ENGINE, EXTERIOR LIGHTING
The contact owns a 2011 Buick Regal. The contact stated that while driving on several occasions the headlights became inoperable. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the wiring in the bumper was hot at the base. The vehicle was taken to the local dealer where the engine was diagnosed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440472November 15, 2021
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, ENGINE
My car lit on fire under the hood
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11439926November 9, 2021
EXTERIOR LIGHTING
Condensation inside both headlights. We didn't notice the problem until we moved from the warm west coast weathe to the midwest where the climate is colder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439340November 4, 2021
SUSPENSION
The contact's son-in-law owns a 2012 Buick Regal. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436949October 15, 2021
UNKNOWN OR OTHER
The car runs fine right up until it doesn't. You can be driving down the highway and all of a sudden lights start flashing on and off and it dies completely and slams on the breaks all at once! It's dangerous especially in the dark! You have no flashers or breaklights to warn other cars you are even there! Sometimes it won't even start setting in the driveway. You just have to wait a little bit and then the car will start up like nothing ever happened. I've seen recalls on other Buicks for the same thing but mine isn't on the recall list. This car is gonna get someone killed! We are afraid to sell it because we don't want someone else to get hurt! We have taken it to two different mechanics and they couldn't find anything wrong with it except the first mechanic cleared out 23 control module codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436396October 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Buick Regal. The contact stated that moisture had entered the vehicle's headlight module which caused the headlights to dim while in operation. The contact had taken the vehicle to a dealer where he was given three options on how to repair the vehicle, all three options included him paying out of pocket for the repair which he declined. The manufacturer had been notified of the failure but the contact had yet to receive a callback. The vehicle was not repaired. The failure mileage was approximately 25,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435875October 7, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Buick Regal. The contact stated that while driving at night, the illumination from the headlights was very dim. The contact had taken the vehicle to an independent mechanic and was informed that condensation had accumulated in both headlight modules causing the failure. The dealer was notified of the issue and informed her that they would call her back. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433140September 15, 2021
UNKNOWN OR OTHER
air recirculation button stays open 20% all times with the air recirculation button always no Engineering has the car vents always open 20% form factory specifications. Hello good evening from Miami my name is [XXX] I enjoy my 2017 Buick Regal GS love my car but I've been back and forth with the service department at both the main Buick dealer about outside smells coming inside the car at all times especially when there's any car in front of my vehicle all smells comes into the car A/C system even when it shut off and the air recirculation button always no. My main concern I Am getting all type of smells from the outside especially for fumes from other vehicle, diesel, toxic, nature. the smells of fumes hit my face so bad that gets me lightheaded while I'm driving the vehicle also my passengers complains several times about the smells. I got the car back today from Lorenzo Buick dealer in Miami the service advisor a notify me that there's nothing they can do that Engineering has the car vents always open 20% form factory specifications. The service advisor told me to find somewhere else to get the car computer reprogrammed to keep it always shut. My complaint is that I would like to have the car air recirculation button always shut close 100% not 20% for safety reasons for my health and allergy outside smells there should be a recall to get this matter fixed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432711September 13, 2021
SUSPENSION, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2012 Buick Regal. The contact stated that the vehicle would not immediately start up, and while at a stop light the entire vehicle would shake and vibrate. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The VIN was included in NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 72,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432732September 13, 2021
EXTERIOR LIGHTING
Drivers side lightbulb has been changed multiple times. Noticeable condensation in light itself. Driving at night and lights went out completely. Had to drive with only fog lights on. Issue happens sporadically and without warning so it is hard to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431948September 7, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2011 Buick Regal. The contact stated while driving 30 MPH and accelerating to enter the highway, the vehicle stalled. The contact stated that the traction, stability, and engine power reduced warning lights were illuminated. The contact stated she was able to park on the side of the road for 30 minutes before continuing to drive to her destination. The contact took the vehicle to the local dealer however, the mechanic was unable to diagnose the cause of the failure. The contact also stated that she was unable to open the doors due to the battery not charging. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431639September 3, 2021
POWER TRAIN
The contact owns a 2011 Buick Regal. The contact stated while driving approximately 10 MPH, the vehicle shut off without warning. The vehicle was able to be restarted but continued to experience the same symptoms. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the transmission replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430995August 30, 2021
SUSPENSION
Broken left side rear lateral toe link causing severe vehicle stability issue. Subsequent inspection of right side shows initial crack in same area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430409August 25, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
We purchased this vehicle in May 2016 and from the beginning had strange issues with the engine. It was in and out of the dealer with them trying to figure out the exact problem. They could not, so they contacted GM for approval for an engine replacement. We were concerned about going this route but were assured it would be taken care of for the life of the car. After the replacement in July 2016, the car seemed to be better but other weird issues arose. The engine always made a squealing noise that we were told was fine. We have done all required maintenance, recalls, and regular service. For the past 2 months, the car has had strange shifting issues. It was taken in to be looked at and nothing was found. The transmission received its' routine maintenance on schedule. It still was a problem and we were told to drive it until a code appeared. The car got progressively worse and had great difficulty shifting, which had us involved in a few close calls. Took it to a different dealer that also didn't find a problem. They said since there was no code, but seemed transmission related, they would drain it and replace the fluid. This also didn't work. We continued to drive the car and almost ended up stranded in the middle of the night while driving the freeway. The car became almost uncontrollable. We made it home. But, the following day while driving it to work, the car was jerking, stalled, and then lost the capability of reverse and neutral. We had to have it towed and a new transmission put in. We were told by the dealer that there was an explosion in the transmission, and we were lucky we were somewhere safe when the car died. It's very frustrating paying for a vehicle that didn't seem right from the beginning. We have put well over $6,500 in trying to repair a car that seems like it was never right in the first place. We have been fortunate that neither of us, or any of our children, have been hurt considering the major issues with our car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430527August 25, 2021
ELECTRICAL SYSTEM
The contact owns a 1998 Buick Regal. The contact stated that the vehicle would not start. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 317,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430256August 24, 2021
ELECTRICAL SYSTEM
After shifting the vehicle into park and shutting off the engine I get a warning light on the dash that says shift to park. Even though the vehicle is already in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429080August 14, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, POWER TRAIN
When I shift the car from park to drive it does a VERY HARD jerk. And vehicle has no codes on dash or anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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