Buick Regal Complaints

3,261 consumer complaints on file.

#11267555October 9, 2019
VEHICLE SPEED CONTROL
WHILE ON THE HIGHWAY I CAME TO A STOP DUE TO AN ACCIDENT. ONCE I GOT THROUGH THE ACCIDENT I TRIED TO SPEED UP AND THE VEHICLE WAS HESITANT TO SPEED UP. THIS IS VERY DANGEROUS BECAUSE ACCELERATION IS NECESSARY TO MERGE WITH TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266895October 7, 2019
STEERING
POWER STEERING RANDOMLY FAILS WHILE DRIVING. THIS HAPPENED WHILE TURNING INTO A PARKING SPACE, ON RESIDENTIAL STREET AND THE EXPRESSWAY. THE CAR HAS BEEN AT THE DEALERSHIP 4 TIMES SINCE JUNE 3 FOR THE SAME ISSUE. THE FIRST TIME THE FOLLOWING REPAIRS WERE PERFORMED: REPLACED COMPLETE RACK & PINION GEAR WITH POWER STEERING CONTROL MODULE REINSTALLED, DOWNLOAD FOR POWER STEERING MODULE. DID NOT FIX THE PROBLEM. SECOND TIME THE FOLLOWING REPAIRS WERE PERFORMED: DOWNLOADED POWER STEERING CONTROL MODULE BEFORE REPLACING MODULE. REPLACED RACK & PINION, RE-DOWNLOAD POWER STEERING CONTROL MODULE. THIS DID NOT FIX THE PROBLEM. IN ADDITION TO THE POWER STEERING FAILING, THE CAR ALSO SHUT OFF TWICE, ONCE WHILE IN PARK AND THE SECOND TIME WHILE IN DRIVE AT AN INTERSECTION. THIRD TIME THE CAR WAS AT THE DEALERSHIP A CONFIGURATION ERROR FAULT CODE IN PSCM WAS FOUND. FOLLOWING REPAIRS WERE PERFORMED: RESET STEERING ANGLE SENSOR VALUES, SEVERAL TIMES. POWER STEERING WENT OUT, TOOK THE CAR BACK TO THE DEALERSHIP. THE FOURTH TIME THE SCAN TEST ONLY SHOWED A RADIO CODE, U150K 00 (THERE IS NOTHING WRONG WITH THE RADIO). THE DEALERSHIP TEST DROVE THE CAR FOR 66 MILES AND COULD NOT GET THE CAR TO MIMIC THE STEERING PROBLEM. BECAUSE A LACK OF STEERING LIGHT AND COULDN'T MIMIC THE PROBLEM, NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265621October 2, 2019
AIR BAGS
ON JULY 17, 2019 AT 8:40AM, I GOT INTO MY CAR IN MY DRIVEWAY. I TURNED THE KEY IN THE IGNITION AND THE AIRBAG EXPLODED. (THE CAR WAS NOT STARTED.) THE AIRBAG SOUNDED LIKE A SHOTGUN BEING FIRED AND A POWDER LIKE SUBSTANCE IMMEDIATELY FILLED THE CAR. THE AIRBAG ITSELF HIT ME IN THE ABDOMINAL AREA. I FOUND THE DOOR HANDLE, OPENED THE DOOR, AND ROLLED OUT OF THE CAR ONTO THE GROUND. AT THIS TIME, I YELLED FOR MY SON. MY SON PICKED ME UP OFF THE GROUND AND CALLED AN AMBULANCE DUE TO ME BEING IN A SEVERE AMOUNT OF PAIN AND IN SHOCK. I WAS TAKEN TO THE HOSPITAL VIA AMBULANCE AND OBSERVED FOR THE REMAINDER OF THE DAY. I HAD SEVERAL FOLLOW-UP APPOINTMENTS THAT CONTINUE TO THIS DAY. INSURANCE CAME TO LOOK AT CAR, FILLED OUT PAPERWORK, AND SAID THEY WERE GOING TO TOTAL THE VEHICLE. THE CAR HAS NOT BEEN MOVED SINCE THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11258633September 27, 2019
ELECTRICAL SYSTEM, SEAT BELTS, SEATS
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT DID NOT MOVE AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE SEAT BELT BUCKLE WOULD UNLATCH WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258219September 25, 2019
EXTERIOR LIGHTING
THE PASSENGER HEADLIGHT KEEPS MELTING THE HARNESS THE LIGHT BULB GOES INTO. I'VE REPLACED IT 2 AND THIS WILL BE THE 3RD TIME.NOTICED WHEN I WAS PULLED OVER FOR A FIX IT TICKET. SECOND TIME I NOTICED THE LIGHTS WERE UNEVEN AND THE 3RD TIME IT WAS POINTED OUT BY A TOLL BOOTH ATTENDANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257089September 21, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
REFERENCE THE BELOW BACKGROUND INFORMATION ON GM'S L4 - 2.4L 4 CYLINDER ENGINES: PLEASE REFERENCE DOCUMENT ID: 4821148 #12313D: SPECIAL COVERAGE - ENGINE BALANCE CHAIN AND FUEL PUMP - (JUNE 6, 2017) THIS SPECIAL COVERAGE BULLETIN WAS PROVIDED BY MY MECHANIC AT MIDAS FROM THE HTTP://ALLDATAPRO.COM WEBSITE. SPECIAL EXTENDED WARRANTY REPAIRS ARE SUPPOSED TO BE COVERED VIA THIS BULLETIN FOR 120,000 MILES OR 10 YEARS FOR GM VEHICLES THAT HAVE THE L4 ENGINE INCLUDING THE 2011 BUICK REGAL. MY 2011 BUICK REGAL IS DEFINITELY EXHIBITING ALL SYMPTOMS / PROBLEMS THAT ARE WELL KNOWN WITH THE GENERAL MOTORS L4 - 2.4 L FOUR CYLINDER ENGINE. SEE INFORMATION BELOW ABOUT OIL CONSUMPTION AND ENGINE PERFORMANCE SYMPTOMS: HTTPS://WWW.MSN.COM/EN-US/AUTOS/RESEARCH/SEVEN-ENGINES-TO-AVOID-LIKE-THE-PLAGUE/AR-AAVZ7VM#PAGE=3 I AM A FORMER GM POWERTRAIN DIVISION ENGINEERING / SALARIED EMPLOYEE WHERE I HAD A 20 YEAR CAREER BACKGROUND WITH ENGINES AND TRANSMISSIONS. THE L4-2.4L ENGINE IS A KNOWN SAFETY HAZARD AS THE ENGINE CAN FAIL WHILE UNDER NORMAL OPERATION ON A HIGHWAY OR CITY STREET WITH POTENTIAL CATASTROPHIC RESULTS. EVEN WITH THE MECHANIC OE BULLETIN REFERENCED ABOVE, GM REFUSES TO COVER EXPENSES FOR PERMANENT REPAIRS FOR THE 2011 BUICK REGAL. INSTEAD DEALERSHIP CUSTOMER SERVICE REPRESENTATIVES ARE INSTRUCTING VEHICLE OWNERS TO JUST ADD OIL FREQUENTLY. (NOTE: THE LOW OIL INDICATOR IS ALSO DEFECTIVE.) PLEASE ALSO REFERENCE THE CLASS ACTION LAW SUIT BELOW: HTTPS://WWW.CLASSACTION.ORG/MEDIA/BERMAN-ET-AL-V-GENERAL-MOTORS-LLC-JOINT-NOTICE-OF-SETTLEMENT.PDF GM CORPORATION CUSTOMER SERVICE, PROFESSIONAL MECHANICS, AND GM'S DEALERSHIP NETWORK (BUICK AND CADILLAC) ALL ARE FULLY AWARE OF THE CATASTROPHIC SAFETY CONSEQUENCES THAT THIS ENGINE POSES TO THE GENERAL PUBLIC; YET, A COMPREHENSIVE RECALL AND APPROPRIATE EXTENDED WARRANTY COVERAGE IS BEING DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253096September 4, 2019
ENGINE
MOTOR HAS VERY HIGH OIL CONSUMPTION. GOING THROUGH 5 QUARTS OR MORE BEFORE SYSTEM INDICATES THE VEHICLE NEEDS A OIL CHANGE. ENGINE HAS A LOUD RATTLING NOISE AT START UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253238September 4, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DECELERATING FROM 60 MPH, THE BRAKE PEDAL FAILED TO ENGAGE PROPERLY. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL WITH FORCE, BUT WAS UNABLE TO HAVE THE BRAKE PEDAL RELEASED FROM THE FLOORBOARD. THE VEHICLE CONTINUED TO MOVE AND THE CONTACT HAD TO REACH DOWN AND RELEASE THE BRAKE PEDAL TO STOP THE VEHICLE. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE SYSTEM NEEDED TO BE REPLACED. THE BRAKE PADS WERE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY A DEALER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252651September 1, 2019
ENGINE
I WAS DRIVING ABOUT 35 MPH ON CITY STREET AND MY CAR STARTING JERKING I LOOKED AT THE DASH THE GEAR HAD SHIFTED IT SAID 'MD' WHEN I LOOKED AT WHAT GEAR MY CAR WAS IN . THE CAR WAS JERKING MORE AND THERE WAS A LOT OF SMOKE COMING FROM MY CAR THE ENGINE LIGHT ALSO CAME ON . I PANICKED THIS HAS NEVER HAPPENED . I TURNED ON A SIDE STREET AND INSTANTLY PULLED OVER AND TURNED THE CAR OFF. GOT OUT THE CAR AND OPENED THE HOOD , LET IT COO OFF AND STARTED IT BACK UP THE ENGINE LIGHT WASN'T ON . DROVE THE CAR TO MY DESTINATION HAD NO PROBLEMS . I USE THIS CAR AS MY DAILY DRIVER TO WORK I HAVE TO TRAVEL 15 MILES TO AND FROM WORK . I LEASE THIS CAR FROM A LOCAL DEALERSHIP IN MY CITY I OWE ABOUT 12 THOUSAND AND I MAKE MONTHLY PAYMENTS . PLEASE HELP. I BELIEVE THERE IS STILL A WARRANTY ON MY CAR I WILL HAVE TO FIND OUT MORE ABOUT IT . MY SON WAS IN THE CAR WITH ME WITH THIS HAPPENED I WAS TERRIFIED DIDN'T KNOW WHAT TO DO . THE CAR HAS 69,3772 MILES ON IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252287August 29, 2019
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT BEGAN DEVELOPING MOISTURE INSIDE AND THE HEADLAMP ULTIMATELY FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252020August 28, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHENEVER I AM DRIVING MY VEHICLE FOR AN HOUR IT STARTS TO STALL OR SPUTTER IN TRAFFIC AND THE ENGINE DIES COMPLETELY. IT WILL RESTART BUT STILL CONTINUES TO HESITATE WHEN ACCELERATING. I'VE TAKEN IT TO A MECHANIC AND NO ERROR CODES POP UP WHEN THIS HAPPENS SO THEY DO NOT KNOW THE CAUSE OR HOW TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246642August 27, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 BUICK REGAL. UPON STARTING THE VEHICLE, THE PASSENGER SIDE HEADLIGHT BEGAN BLINKING AND WENT COMPLETELY OUT. UPON INSPECTING THE VEHICLE, THE CONTACT FOUND MOISTURE BUILD UP IN THE HEADLIGHT, WHICH HE BELIEVED CAUSED THE FAILURE. AFTER SOME TIME, THE DRIVER'S SIDE HEADLIGHT ALSO FAILED TO OPERATE. THE CONTACT DROVE TO AUTOCENTERS NISSAN (1825 E EDWARDSVILLE RD, WOOD RIVER, IL 62095, 618-251-3000) WHERE HE PURCHASED THE VEHICLE FROM AND WAS INFORMED THAT DESPITE HAVING AN EXTENDED WARRANTY, HEADLIGHTS WERE NOT COVERED UNDER THE WARRANTY. THE CONTACT THEN DROVE THE VEHICLE TO AN UNKNOWN BUICK DEALER (THAT HAS SINCE CLOSED) AND WAS ALSO INFORMED THAT THE HEADLIGHTS WERE NOT UNDER WARRANTY AND WAS GIVEN A COST ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245923August 22, 2019
EXTERIOR LIGHTING
CONDENSATION STARTED IN DRIVER'S SIDE HEADLIGHT TO THE POINT WHEN LIGHT BULBS SHORT OUT AND ARE RUINED AS SOON AS THEY ARE PUT IN. THE WATER ENTERING THE ELECTRICAL SYSTEM IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245539August 21, 2019
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
VEHICLE WAS TRAVELING AT APPROXIMATELY 35 MPH ON A CITY STREET WHEN A "POP" NOISE WAS HEARD, IMMEDIATELY FOLLOWED BY THE CAR SHUTTING DOWN. THERE WAS NO WARNING OR SYSTEM ERROR LIGHTS ON AND NONE TURNED ON. THERE WAS NO POWER OR BRAKES AVAILABLE IN THE VEHICLE. UPON ATTEMPTING TO COAST VEHICLE OFF THE ROAD TO A SAFE AREA, 2 PEOPLE DRIVING BY YELLED TO GET OUT, AS THERE WERE FLAMES COMING OUT OF THE UNDERCARRIAGE. THE ENTIRE FRONT OF THE CAR INCLUDING THE ENGINE ENGULFED IN FLAMES. AREA FIREFIGHTERS WERE CALLED TO EXTINGUISH THE FIRE. TOTAL LOSS OF VEHICLE. ADDITIONALLY, THIS VEHICLE IS EQUIPPED WITH ON STAR SERVICES AND A MONTHLY REPORT IS RECEIVED SHOWING ANY ISSUES OR CONCERNS WITH THE VEHICLE. UPON RECEIVING THE REPORT ON JULY 27, 2019 THERE WERE NO ISSUES REPORTED EXPECT A LOW TIRE PRESSURE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11244548August 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
AT LESS THAN 90K MILES MY POWER STEERING ABRUPTLY WITHOUT WARNING STOPPED WORKING WHILE I WAS DRIVING THE CAR. MY AUTOMATIC TRANSMISSION WILL ABRUPTLY WITHOUT WARNING STAY STUCK IN A LOW GEAR WHILE I AM DRIVING. I TURN OFF THE CAR AND START IT AGAIN AND IT'S FINE. MY COMPUTER SCREEN WILL GO BLACK AND STAY THAT WAY, WHICH CONTROLS THE RADIO, NAVIGATION, ETC., THEN IT WILL BEGIN WORKING AGAIN AFTER A FEW MINUTES, HOURS, DAYS, JUST WHENEVER IT DECIDES TO START WORKING. THE SCREEN HAS ALSO HAD RAPID MOVING LINES OF BLACK AND WHITE. MY LEFT TURN SIGNAL WORKS, BUT YET IT CONSTANTLY HAS A RAPID TURN SIGNAL SOUND LIKE IT IS GOING OUT OR IS OUT, YET EVEN WHEN I CHANGE THE BULB IT STILL MAKES THE SOUND. THE POWER STEERING I JUST FIXED A MONTH AGO, ALL OTHER ISSUES ARE ON GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243382August 12, 2019
SERVICE BRAKES
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, BRAKES REMAIN APPLIED OR BRAKE LIGHTS ON. DISCOVERED WHILE DRIVING. VEHICLE FELT SLUGGISH. I AM ABLE TO PULL THE BRAKE PEDAL UP BY HAND WHEN VEHICLE IS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242728August 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY, WHICH CAUSED THE VEHICLE TO GO INTO LIMP MODE. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE MORE THAN 1 MPH. IN ADDITION, THE VEHICLE NEEDED TO BE RESTARTED IN ORDER TO OPERATE. THE CONTACT CALLED VISION BUICK GMC (800 PANORAMA TRAIL S, ROCHESTER, NY 14625, (585) 200-3905) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242187August 7, 2019
EXTERIOR LIGHTING
I OWN A 2011 BUICK REGAL WITH THE VEHICLE OPTION "TT6" HID HEADLAMPS. BOTH HEADLAMPS ARE CURRENTLY INOPERATIVE. WHAT I HAVE DISCOVERED IS THAT THE FRONT HEADLAMP ASSEMBLIES HAVE CONDENSATION INSIDE OF THEM. THIS CONDENSATION IN TURN HAS CAUSED NOT ONLY THE HID BULBS TO FAIL BUT ALSO HAS CREATED CORROSION ON THE CONNECTORS WHICH ATTACH TO THE BALLAST MODULE INSIDE EACH LAMP. THIS HAS RENDERED EACH HEADLAMP COMPLETELY USELESS BECAUSE THE CONNECTORS INSIDE OF THE THEM CANNOT BE REMOVED AS IT IS A SEALED UNIT. THE BALLAST AND THE BULB CAN BE REPLACED BUT THE WIRING/TERMINALS CANNOT BE. ADDITIONALLY, EVEN IF THOSE COMPONENTS COULD BE CHANGED AND THE LIGHTS MIRACULOUSLY CAME BACK TO LIFE, THEY WOULD FAIL AGAIN IN SHORT ORDER DUE TO THE CONDENSATION ISSUE. SIMPLY BUYING A NEW HEADLAMP ASSEMBLY IS THE OBVIOUS FIX BUT EACH UNIT COSTS < $1,250 + TAX AND INSTALLATION, WHICH BY THE WAY, INVOLVES REMOVAL OF THE ENTIRE FRONT FASCIA...ANOTHER $300. THEREFORE HAVING TO SPEND AROUND $3,000 TO GET ONES HEADLAMPS TO FUNCTION IS THE ONLY RECOURSE OWNERS OF THESE VEHICLES. I FEEL THAT THIS IS A VERY DANGEROUS SITUATION BECAUSE THE LAMPS CAN JUST BLINK OFF WITHOUT ANY NOTIFICATION WHILE DRIVING WITH THE ONLY FIX BEING OBSCENELY EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242245August 7, 2019
EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP HAS CONDENSATION IN IT CAUSING IT TO QUIT WORKING. THE CAR WAS TAKEN TO THE GARAGE AND WAS TOLD THAT THIS IS A VERY COMMON PROBLEM WITH THE BUICK REGAL. I WAS GIVEN A REPAIR COST OF OVER $1600. I WAS ALSO TOLD THAT THIS WILL PROBABLY OCCUR AGAIN. THERE WAS NO INDICATION THAT MY HEADLIGHT WAS NOT WORKING UNTIL I WAS DRIVING DOWN THE ROAD AT NIGHT AND ANOTHER VEHICLE FLASHED THEIR HIGH BEAMS AT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240685July 30, 2019
ENGINE
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED WHILE HER HUSBAND WAS IDLE AT A GUARD SHAFT, WHEN SHE SAW SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE DRIVER MOVED FORWARD AWAY FROM THE GUARD SHAFT AND PARKED THE VEHICLE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED HER HUSBAND OPENED THE HOOD AND SAW FIRE COMING FROM THE ENGINE. THE CONTACT STATED THE GUARD PROVIDED A FIRE EXTINGUISHER TO HER HUSBAND TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND A COMPLAINT WAS FILED. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED SHE RECEIVED RECALL LETTER NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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