Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10052066December 29, 2003
SEAT BELTS
CONSUMER STATED THAT ON 11/06/03 VEHICLE WAS INVOLVED IN A HEAD ON COLLISION IN WHICH HE SUSTAINED INJURIES. WHEN CONSUMER'S VEHICLE WAS HIT HEAD ON CONSUMER HIT THE POST OF THE WINDSHIELD, BOUNCED BACK AND WAS THROWN FORWARD. HE HIT HEAD ON THE WINDSHIELD. THE SEAT BELT NEVER HELD HIM. CONSUMER SUSTAINED SEAT BELT BURNS ACROSS THE COLLAR BONE. ABOUT 2 YEARS AGO SHOULDER BELTS WERE REPAIRED DUE TO A RECALL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10051152December 26, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WAS DRIVING ON A HEAVILY CONGESTED ROAD, WHILE MAKING A LEFT HAND TURN, THE POWER STEERING ON MY 2001 BUICK PARK AVENUE WENT OUT. ALMOST HIT A VEHICLE AS I HAD A DIFFICULT TIME MANEUVERING THE CAR. TOOK THE VEHICLE TO THE NEAREST GM SERVICE DEALERSHIP. THEY FOUND THE POWER STEERING PUMP TO BE BAD AND MARKED THE VEHICLE AS "UNSAFE TO DRIVE." THE CAR IS CURRENTLY AT A DIFFERENT GM DEALER THAT SERVICES BUICK WAS WAITING TO BE FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046365December 10, 2003
SEAT BELTS:FRONT:RETRACTOR, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE PASSENGER SIDE SEAT BELT FAILED TO RETRACT, AND SEAT BELT INTERLOCK WILL NOT LOCK. *AK NINETY PERCENT OF THE TIME THE FRONT PASSENGER SEAT BELT WILL NOT UNLATCH. YOU HAVE TO PULL AND PULL INCH BY INCH UNTIL IT RELEASES. IT IS VERY SLOW IN RETRACTING AND SOMETIMES WON'T RETRACT AT ALL. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049169December 4, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING ABOUT 65 MPH WARNING LIGHT FOR COOLANT CAME ON. CONSUMER PULLED OFF HIGHWAY AND STOPPED. CAR STALLED AND WAS TOWED TO DEALER. DEALER FOUND UPPER MANIFOLD PLENTIUM, WHICH WAS MADE OF PLASTIC, HAD ALLOWED ANTIFREEZE TO FLOOD ENGINE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047713November 28, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
DEFECTIVE BRAKES ON MY 1998 BUICK PARK AVENUE. INCORRECT INFORMATION FROM G.M. AND THE DEALER HAS CAUSED A DANGEROUS SITUATION!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048463November 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE EXPERIENCED SHAKING AND SMOKING DUE TO ANTI-FREEZE LEAKING INTO THE ENGINE.*MR (NAR) THE CONSUMER IS REQUESTING A REFUND IN THE AMOUNT OF $1177.52 FOR REPAIRS MADE ON DEFECTIVE VEHICLE. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048211November 19, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CONSUMER REPORTED TO THE FIRE INVESTIGATOR, TOM SCHAEFER, THAT WHEN TRYING TO START VEHICLE AFTER SITTING ALL NIGHT HEARD A LOUD THUMP, AND THEN ALL OF THE LIGHTS ON THE DASH WENT OUT. SMOKE COMING FROM UNDER THE HOOD. A FIRE STARTED IN THE ENGINE COMPARTMENT. MR. SCHAEFER SAID THAT THE CONSUMER USED THE WORD THUMP NOT BANG TO DESCRIBE THE INITIAL INCIDENT. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10048339November 19, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
CONSUMER WENT TO START VEHICLE AND THERE WAS AN EXPLOSION UNDER THE HOOD. THE MOTOR AND ALL CONNECTING PARTS CAUGHT ON FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10042238November 18, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER'S SIDE SEAT BELT, SHOULDER HARNESS WOULD NOT EXTEND. SEVERAL DAYS LATER THE PASSENGER'S SIDE HARNESS WOULD NOT EXTEND EITHER. THERE WAS A RECALL ON SEAT BELT, BUT CONSUMER'S VEHICLE WAS NOT INCLUDED. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040427November 17, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING GEAR BROKE WHICH CAUSED THE STEERING WHEEL TO BIND WHILE DRIVING. THE CAUSE OF THE PART BREAKING WAS UNDETERMINED. *AK THERE WAS NOT A LOSS OF FLUID. THE FAILURE WAS AN INTERNAL PART OF THE STEERING GEAR. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047989November 14, 2003
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THERE WAS AN EXPLOSION UNDER HOOD. THIS OCCURRED WHEN KEY WAS TURNED IN THE IGNITION TO START THE VEHICLE. THE FIRE INSPECTOR WAS UNABLE TO LOCATE THE CAUSE OF THE EXPLOSION BECAUSE THE UNDER HOOD COMPONENTS WERE MELTED TOGETHER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10045196October 31, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INITIATION OF PROBLEM STARTED 19 SEPT 2003 WHILE ON A ROUNDTRIP, TX TO CA. AFTER APPROXIMATELY $3,200 IN REPAIRS, CA & TX, THE CULPRIT IS IDENTIFIED AND THE PROBLEM IS CURRENTLY FIXED (30 OCT 2003). THE CULPRIT IS A WARPED UPPER INTAKE MANIFOLD, WHICH ALLOWED COOLANT TO LEAK INTO THE CYLINDERS (FINALLY HYDRO-LOCKING THE ENGINE). THIS HARD-PLASTIC, DOMED ORIGINAL GM PART HAS ABOUT A 1-MM WARP ON THE END NEAREST CYLINDERS #1 & #2. I CONSIDER THIS TO BE A MANUFACTURER'S FLAW, ALTHOUGH THE VEHICLE HAS MORE THAN 75,000 MILES. THE TX DEALER HAS SEEN OTHER PROBLEMS LIKE THIS. A GM/BUICK REPRESENTATIVE DOES NOT WANT TO CONSIDER SHARING SOME OF THE REPAIR COSTS. I HAVE A THOROUGH FILE ON THIS PROBLEM. I NOTE OTHER COMPLAINTS FOR THIS INTEGRAL PART OF THE ENGINE. -- JACK SANDERS, DALLAS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043259October 20, 2003
SERVICE BRAKES, AIR:ANTILOCK
MY 2003 BUICK PARK AVENUE (ULTRA) HAS LESS THAN 19,000 MILES AND TWICE HAS HAD THE BRAKES FAIL ON IT. TODAY, I AM HEARING THE FAMILIAR BRAKE FAILURE SQUEAL AND KNOW THAT MY BRAKES WILL BE FAILING AGAIN. IT IS A VERY DANGEROUS CAR AND HAS GREAT DIFFICULTY STOPPING AT HIGH SPEEDS AND SHIMMIES AT LOWER SPEEDS WHEN STOPPING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043046October 16, 2003
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
CONCERNED CITIZEN: NEW OWNER JUST PURCHASED FROM A PRIVATE OWNER A 1991 BUICK PARK AVENUE, WITH 100,000 MILES, VIN [XXX], AND WAS DRIVING THE AUTO WHEN THE MOTOR AND CRADLE FELL TO THE ROAD. THIS IN TURN DETACHED THE STEERING SHAFT AND THE CONTROL OF AUTO WAS LOSS. SPEED WAS APPROXIMATELY 30 MPH. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044167October 15, 2003
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
STEERING GEAR BRACKET BROKE ON 1997 BUICK PARK AVENUE.*MR THE CONSUMER HAS GIVEN COPIES OF THE REPAIR BILL AND THE STATEMENT FROM ENTERPRISE FOR THE THREE DAYS IT TOOK TO REPAIR THE VEHICLE, TO THE DEALERSHIP FOR CONSIDERING A REIMBURSEMENT. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041073October 1, 2003
STEERING:RACK AND PINION
I STARTED NOTICING THAT I WAS HEARING POWER STEERING 'WHINING', WHILE TURNING THE WHEEL AT TIMES. THIS GRADUALLY DEVELOPED INTO THE RECENT SITUATION WHERE IT APPEARED THAT I WOULD LOSE POWER STEERING CAPABILITY WHILE MAKING A SHARP TURN. THIS TURN COULD BE AS SIMPLE AS MAKING A RIGHT/LEFT TURN DIRECTLY INTO A DRIVEWAY, WHILE TRAVELING SLOWLY. THIS ALSO HAPPENED WHEN MAKING A U-TURN, AFTER TURNING THE WHEEL ALL THE WAY LEFT/RIGHT. BACKING UP, TURNING HARD LEFT/RIGHT, ALSO PRODUCED THE PROBLEM THE VEHICLE IS CURRENTLY IN THE SHOP AND WAS SUPPOSED TO BE READY TODAY. THE SERVICE MANAGER HAD INITIALLY STATED THAT TWO HOSES NEEDED TO BE REPLACED. WHEN I CALLED LATE THIS AFTERNOON, THE SERVICE MANAGER STATED THAT THE HOSES HAD NOT FIXED THE PROBLEM. HE STATED THAT GM'S INITIAL RECOMMENDATIONS WERE TO REPLACE THE HOSES. AT THE END OF THE DAY THE SERVICE MANAGER STATED THAT HE WAS GOING TO REPACE THE POWER STEERING PUMP AND THE RACK AND PINION COMPONENT. I HAVE SEEN THE COMMENTARIES CONCERNING THE STEERING PROBLEMS WITH THESE VEHICLES. WHY WAS THERE NOT A SAFETY RECALL ON THEM. HOW DO I TRUST THIS NEW STEERING SYSTEM TO NOT FAIL AT SOME FUTURE POINT? AS THE SERVICE MANAGER HAD STATED INITIALLY, I COULD HAVE BEEN IN TROUBLE IF I HAD NEEDED TO MAKE AN EMERGENCY LANE CHANGE, AT SLOW SPEED, AND THE STEERING HAD SURPRISED ME BY BECOMING HARD TO STEER. IT IS POSSIBLE THAT MY LIFE AND THAT OF OTHER'S COULD BE AT RISK BY THIS TYPE OF SAFETY ISSUE. I WOULD LIKE TO KNOW WHAT EFFORTS ARE BEING TAKEN TO GET GM TO RESOLVE THIS SAFETY ISSUE AND TO REIMBURSE CONSUMERS WHO HAVE HAD TO PAY FOR REPAIRS TO A DEFECTIVE SYSTEM. I WOULD BOTH LIKE TO HAVE A SAFE VEHICLE AND MY MONEY BACK FOR THE REPAIR THAT I WILL HAVE TO PAY FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040367September 23, 2003
ENGINE AND ENGINE COOLING
THE PLASTIC INTAKE MANIFOLD DEVELOPED A HOLE AND LEAKED ANTI FREEZE ONTO THE CYLINDER. THIS RESULTED IN ENGINE LOCKING UP AND THE CRANK SHAFT BEARING GOING BAD. *AK THE ROD BEARINGS ALSO FAILED DUE TO WATER ENTERING THE OIL PAN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040377September 23, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE AT ANY SPEED ENGINE WOULD STALL. DEALER INSPECTED VEHICLE SEVERAL TIMES, AND PROBLEM STILL OCCURRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037707September 23, 2003
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 25 MPH AND WITH NO WARNING, THE ENGINE LOCKED UP. CONSUMER MADE CONTACT WITH DEALER. *AK THE CONSUMER NOTICED THAT BOTH THE ENGINE AND THE TRANSMISSION HAD PROBLEMS EARLY ON. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040290September 22, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CONSUMER COMPLAINED ABOUT ENGINE COOLING LEAK AT UPPER INTAKE MANIFOLD. MANUFACTURER ISSUED A RECALL FOR 2000-2003 VEHICLES, BUT CONSUMER OWNED A 1999, BUICK, PARK AVENUE. CONSUMER HAD TO HAVE VEHICLE FIXED AND ASKED FOR REIMBURSEMENT, HE WAS DENIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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