Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10148039January 18, 2006
SEAT BELTS
ON 12/28/2005, THE FRONT PASSENGER SEAT BELT BECAME STUCK IN THE LOWER RETRACTION SYSTEM ON OUR 1999 BUICK PARK AVENUE. I ASSUME THE BELT BECAME TWISTED AS IT WAS RETRACTING, BUT I AM UNSURE. THE FAILURE & POSSIBLE CONSEQUENCES FOR THIS SEAT BELT FAILURE WOULD BE THE INJURY AND/OR DEATH OF A PASSENGER IN THE FRONT LEFT PASSENGER SEAT. I CALLED OUR LOCAL DEALER (GIUFFRE BUICK) & THEY SAID IT WOULD NOT BE COVERED BY THE FACTORY WARRANTY SINCE IT IS OVER 3 YEARS OLD. TO VERIFY THIS STATEMENT, I CONTACTED BUICK CORPORATE DIRECTLY VIA EMAIL & THEY SAID THE SAME THING. I DID SOME FURTHER RESEARCH VIA THIS SITE & FOUND THE FOLLOWING INFO UNDER THE ODI DEFECT INVESTIGATION SEARCH: NHTSA RECALL CAMPAIGN NUMBER 00V117000. ALTHOUGH THE RECALL IS FOR 1997 & 1998 IT DID MENTION THE SAME TYPE OF SEAT BELT FAILURES ON 784 OUT OF 55,960 VEHICLES ON MODEL YEAR 1999 VEHICLES. I FORWARDED THE DOCUMENT TO MICHAEL REETZ, CUSTOMER RELATIONSHIP MANAGER, BUICK CUSTOMER ASSISTANCE CENTER, TO WHICH HE REPLIED - QUOTE "THANK YOU FOR CONTACTING THE BUICK CUSTOMER ASSISTANCE CENTER. WE APPRECIATE YOU TAKING THE TIME TO WRITE US IN REGARDS TO YOUR FURTHER RESEARCH INTO THE CONCERN WITH YOUR SEAT BELTS. INFORMATION ON THIRD PARTY WEBSITES IN NOT ALWAYS ACCURATE. THERE IS NO RECALL FOR THE 1999 BUICK PARK AVENUE FOR YOUR SEAT BELT CONCERN." I AGREE, THERE IS NOT CURRENTLY A RECALL FOR MY 99' PARK AVENUE, BUT I FEEL THERE SHOULD BE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147687January 13, 2006
SEAT BELTS:FRONT:WEBBING
DT: THE CONSUMER STATED THERE WAS A RECALL 00V117000 CONCERNING THE SEAT BELTS. THE RECALL WAS COMPLETED BY THE DEALER IN 2002. BUT THE DEALER ONLY CORRECTED ONE OF THE FRONT SEAT BELTS. THE DEALER FAILED TO INFORM THE CONSUMER THAT ONLY ONE OF SEAT BELTS WAS REPAIRED. IN OCTOBER 2005 BOTH FRONT SEAT BELTS FAILED. THE DRIVER SEAT BELT BEGAN TO RETRACT INTERMITTENTLY AND THE PASSENGER SEAT BELT WILL NOT RETRACT AT ALL. THE VEHICLE WAS RETURNED TO THE DEALER WHO REFUSED TO MAKE ANY ADDITIONAL REPAIRS UNDER THE RECALL. *JB UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146973January 5, 2006
ENGINE AND ENGINE COOLING:ENGINE, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THERE WERE TWO PROBLEMS WITH THE VEHICLE. THE FIRST PROBLEM INVOLVED COOLANT LEAKING FROM THE ENGINE. THE NEXT MORNING, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, THE MECHANIC WAS ABLE TO GET THE VEHICLE STARTED. UPON INSPECTION THE INTAKE MANIFOLD WAS FILLED WITH WATER AND THE MANIFOLD WAS REPLACED. THE SECOND PROBLEM OCCURRED WHEN DRIVING ACROSS A PATCH OF ICE AT APPROXIMATELY 40 MPH THE TRACTION STABILITY AND ABS FAILED. THE V TRACTION CONTROL AND ABS LIGHTS ILLUMINATED. THE FRONT END STARTED TO SLIDE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED THE VEHICLE OFF. ONCE THE VEHICLE WAS RESTARTED,THE TRACTION CONTROL AND ABS RESET THEMSELVES AND WERE WORKING PROPERLY.*AK UPDATED 3/3/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146289December 28, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
DT: THE CONTACT STATES THERE IS A NHTSA RECALL CAMPAIGN 95V204000 CONCERNING THE ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT CONTROLLER. THIS VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL, BUT IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144520December 5, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
DT: THE CONTACT STATES THERE IS A TINY NYLON CLIP THAT HOLDS THE TIMING BELT ON. THE CONTACT HAD THE HOSES AND BELTS REPLACED. WHILE DRIVING THE VEHICLE AT 60 MPH THE CAR STALLED. THE CLIP WAS CRACKED AND THE TIMING BELT LOOSENED AND WENT OUT OF TIME AND BLEW THE ROD IN THE ENGINE. THE MANUFACTURER HAS NOT BEEN CONTACTED. THERE HAVE BEEN NO REPAIRS MADE BECAUSE HE HAD TO PURCHASE A NEW ENGINE TO FIX THE PROBLEM. THE PURPOSE OF THE COMPLAINT BEING FILED WAS TO KEEP SOMEONE FROM GETTING HURT OR KILLED AS A RESULT OF THIS PROBLEM. THE VEHICLE IS AVAILABLE FOR INSPECTION BY NHTSA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142156November 7, 2005
TIRES:TREAD/BELT
CONSUMER REPLACED THREE DIFFERENT TIRES DUE TO TREAD SEPARATION. *** NO ANSWER REQUIRED*** *TS UPDATED 11/7/2005 - THE TIRES WERE PURCHASED SEPTEMBER 2002 AND HAD 22000 MILES OR LESS ON THEM WHEN THEIR TREADS SEPARATED (COOPER LIFELINER TOURING SLE RADIAL DESIGN 0042). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134537November 3, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1998 BUICK PARK AVENUE DRIVERS DOOR HANDLE MALFUNCTIONED.*MR THE TABS ON THE HANDLE BROKE, THEREFORE THE DOOR COULD NOT BE OPENED FROM THE OUTSIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141480November 1, 2005
STRUCTURE:FRAME AND MEMBERS
FRONT SUB FRAME OF 1997 BUICK PARK AVENUE ROTTED AND COLLAPSED. FORTUNATELY IT HAPPENED WHEN BACKING OUT OF A PARKING SPACE. AXEL ASSEMBLY PULLED OUT OF SOCKET. PICTURES WERE TAKEN AT THE SEEN AND PICTURES AND VIDEO AT THE DEALER NEXT DAY. REAR SUB FRAME APPEARS TO BE FINE. THIS IS A SAFETY ISSUE. THE MAIN FRAME OF A $40,000 PLUS VEHICLE SHOULD NOT FAIL IN LESS THAN 10 YEARS? 100,000 MILES. PICTURES SHOW MUCH DETAIL OF ROT. GM 'S BEST OFFER WAS TO REPLACE SUBFRAME PART ONLY. NO LABOR OR OTHER DAMAGE TO BE PAID FOR. PHOTOS AVAILABLE. PLEASE HELP. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10141266October 31, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT: THE CONTACT S SMELLED GAS AND IT PROGRESSIVELY GOT WORSE. A FEW DAYS LATER SHE NOTICED A WET SPOT ON THE GROUND. SHE HAD A HARD TIME STARTING THE VEHICLE, BUT IT DID START. SHE DROVE THE VEHICLE AND NOTICED A BIGGER SPOT ON THE GROUND. SHE THEN CALLED THE DEALERSHIP ,AND TOLD THEM OF THE PROBLEM. THEY SUGGESTED TOWING THE VEHICLE TO DIAGNOSE THE PROBLEM. THE DEALERSHIP FOUND ALL OF THE FUEL LINES WERE CORRODED. THE MECHANIC AT THE DEALERSHIP AND THE MANUFACTURER STATED THIS WAS COMMON OCCURRENCE IN THE NORTHEAST. THE VEHICLE IS CURRENTLY BEING REPAIRED; THE FUEL LINES ARE BEING REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136930October 26, 2005
STRUCTURE:FRAME AND MEMBERS
DT: 1998 BUICK PARK AVENUE. THE CONSUMER STATED THE CRADLE ON THE FRONT END ROTTED. THE VEHICLE WAS NOT DRIVING CORRECTLY. THE CONSUMER JACKED IT UP AND NOTICED THE FRAME WAS ROTTED. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALERSHIP; HE DID NOT FEEL IT WAS TO DRIVE ANYMORE. THE DEALERSHIP STATED THERE WERE NO RECALLS, AND THE MANUFACTURER TOLD HIM THE SAME THING. THE VEHICLE WAS ALSO OUT OF WARRANTY FOR RUST. THE CONSUMER FILED A COMPLAINT WITH BUICK, #1-363337234.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139485October 12, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: THE PROBLEM STARTED SOMETIME AROUND THE MIDDLE OF SEPTEMBER 2005. THE BRAKES WERE NOT HOLDING. THE CONTACT HAD THE REAR BRAKE PADS REPLACED TWO WEEKS AGO BECAUSE THE ABS AND TRACTION LIGHT WERE COMING ON. THE PROBLEM WITH THE BRAKES, ABS LIGHT, TRACTION LIGHT, AND A NOISE WERE STILL OCCURRING. NHTSA RECALL 97V064,000 CONCERNING ABS WAS ISSUED. WHEN CONTACTED THE DEALERSHIP THEY SAID THAT HIS VEHICLE'S YEAR WAS NOT INCLUDED IN THE RECALL. WHEN THE CONTACT CALLED THE MANUFACTURER, THEY SAID THEY WOULD CONTACT THE DEALERSHIP. THERE HAS BEEN NOTHING THAT CAME OUT OF IT YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136917September 19, 2005
SEAT BELTS:FRONT:WEBBING
DT: THE CONSUMER NOTED THAT THE SEAT BELT JAMMED IN THE RETRACTOR WHILE THE SEAT BELT WAS IN USE, AND THERE WAS A NEED FOR MOVEMENT, THE SEAT BELT SIMPLY JAMMED. THIS HAPPENED TO THE WEBBING PORTION OF THE BELT. NHTSA RECALL 00V117000 WAS ISSUED CONCERNING THE SEAT BELT. THIS HAPPENED TO THE FRONT DRIVER'S SIDE SEAT BELT ONLY. THE CONSUMER PURCHASED THE VEHICLE USED, AND TOOK IT TO A LOCAL BUICK DEALER. THEIR RECORDS INDICATED THAT THIS VEHICLE WAS REPAIRED UNDER THE RECALL. HOWEVER, THE RECALL REPAIRS DID NOT CORRECT THE PROBLEM. THE CONSUMER FELT THE RECALL REPAIR WORK WAS NEVER PERFORMED. THE BUICK MANUFACTURER WAS CONTACTED. THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE THE RECORDS INDICATED THE WORK HAD BEEN DONE. HOWEVER, THE SEAT BELT WAS STILL A PROBLEM. THE CONSUMER PURCHASED THE USED VEHICLE IN SEPTEMBER 2000, BUT CONSUMER'S NOTIFICATION BEGAN ON AUGUST 31, 2000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135862September 8, 2005
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS, SEAT BELTS:FRONT:WEBBING
I PURCHASED 1998 BUICK PARK AVENUE, FROM SANDERSON LINCOLN-MERCURY DEALERSHIP, GLENDALE, AZ 85301, ON FEBRUARY 24, 2005. SUBSEQUENTLY, I EXPERIENCED A MECHANICAL BREAK-DOWN ON APRIL 30, 2005. HENCE, I HAVE DISCERNED THAT THERE WERE TWO RECALLS ISSUED ON FEBRUARY 24, 2004, CAMPAIGN NUMBER 04V0900000 AND CAMPAIGN NUMBER 00V17000 ON APRIL 18, 2000. I AM WRITING BECAUSE I HAVE EXPERIENCED BOTH DEFECTS. THE FORMER CAMPAIGN CAUSED ME TO EXPEND $900. FOR REPAIRS FOR A CRACKED MANIFOLD AND THE LATTER WAS RECENTLY EXPERIENCE WHEN THE FRONT SEAT PASSENGER COULD NOT ATTACH THE SAFETY SEAT BELT BECAUSE IT HAD JAMMED. PLEASE ADVISE AS TO WHAT MY RECOURSES SHOULD BE? POWER BUICK, SCOTTSDALE, AZ, NEVER ADVISE ME OF A RECALL THAT IS CONSISTENT WITH THE AUTO'S BREAKDOWN...BUT DID CHARGE ME $887.44 FOR THE REPAIR COSTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131898September 6, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT: THE PRESSURE FUEL LINE SPILT AND LEAKED GAS. IT WAS LOCATED RIGHT BEHIND THE ENGINE. CALLER SAID THEY SMELLED GAS. DEALER HAD TO ORDER A WHOLE NEW FUEL LINE AND IT TOOK THEM FOUR DAYS TO IT. THE MANUFACTURER HAS NOT BEEN CONTACTED YET.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135120September 1, 2005
TIRES, WHEELS:RIM
DT: THE RIMS ON THE VEHICLE ALLOW AIR TO LEAK OUT OF THE TIRES. THIS OCCURRED BECAUSE OF CORROSION ON THE INSIDE OF THE RIMS SO THAT THE TIRES WERE NOT SEALED. WHEN THE CONSUMER CONTACTED THE TIRE DEALERSHIP, THEY TOLD HIM THAT IT WAS A COMMON PROBLEM WITH THESE RIMS. THE PROBLEM FIRST STARTED ON 5-2-05. THERE HAVE BEEN NO ACCIDENTS AS OF YET. THE CONSUMER REPLACED THE TIRES, BUT THE PROBLEM RECURRED. CONSUMER WAS POSITIVE THAT THE PROBLEM WAS WITH THE RIMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135613August 30, 2005
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1998 BUICK PARK AVENUE HAD THE WATER PUMP , FUEL PRESSURE REGULATOR, OIL PRESSURE SWITCH, LEFT DOOR LOCK CONTROL BEZEL, TENSIONER PULLEY AND BEARING REPLACED.***NO ANSWER REQUIRED***.*MR THE GAS GAUGE NEEDLE JUMPED PAST THE FULL MARK THEN ALL THE WAY BACK AROUND TO EMPTY. THE PLASTIC UPPER INTAKE PLENUM WAS REPLACED BECAUSE IT HAD WARPED FROM THE HEAT AND STARTED TO LEAK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133764August 22, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
VEHICLE TO WHICH THIS REPORT REFERS IS A 2001 BUICK, PARK AVENUE ULTRA, 4 DOOR, SEDAN. THE VIN # IS [XXX], WITH 20,724 MILES. SHORTLY AFTER PURCHASE I NOTICED A SLIGHT SEPARATION IN THE DRIVERS SIDE SEAT BELT LATCH. SINCE IT DID NOT POSE AN IMMEDIATE DANGER I TOOK NO ACTION TO HAVE IT REPLACED. THIS MONTH THE BELT BECAME INOPERATIVE, CAME APART, AND I HAD IT REPLACED. THIS COULD POSE A REAL DANGER TO THE DRIVER IF THE THERE WAS AN ACCIDENT AND THE SEAT BELT FAILED. THE FAILED PART IS AVAILABLE. UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133782August 22, 2005
STRUCTURE:FRAME AND MEMBERS
DT: 1997 PARK AVENUE BUICK THE SUB FRAME THAT HOLDS THE ENGINE/ ENGINE DRIVE ,AND STEERING WHEELS CORRODED. THERE WAS FAULTY MATERIAL ON THIS SUB FRAME BECAUSE IT ROTTED, ENABLING THE DRIVER'S FRONT WHEEL TO BREAK AWAY FROM ITS MOUNTING, AND LEAVING THE VEHICLE IN A HAZARDOUS CONDITION. IT HAS BEEN REPAIRED, WHICH WAS UNUSUAL TO REPAIR THE PROBLEM. MENTIONED HE HAD NEVER SEEN A PARK AVENUE OF THAT YEAR WHERE THE FRAME ROTTED. IT HAS BEEN REPAIRED AT THE COST OF $725.00 WITH LABOR AND USED FRAME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123985August 19, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
DT: CONSUMER HAS SAME PROBLEM AS RECALL #95V204000, ELECTRICAL SYSTEM IGNITION ANTI-THEFT CONTROLLER. MANUFACTURER SAID CONSUMER'S VIN IS NOT INCLUDED IN RECALL. DEALER SAID SHE WOULD HAVE TO PAY TO GET THE PART IN CAR REPAIRED (THE CAPACITOR), BUT WOULD GIVE HER THE REMOTE FOR FREE. *TT CONSUMER ADDED THAT THE CAPACITOR IS BROKEN THEREFORE THE REMOTE CANNOT BE PROGRAMMED TO WORK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129104August 12, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
DT: CONTACT STATES IN HOT WEATHER 75 DEGREES OR ABOVE AND WITHIN ONE MILE THE CAR WILL DIE. CAN WAIT IT 10-15 MINUTES AND THE CAR WILL RESTART. HAD THIS PROBLEM FOR THE LAST 3 SUMMERS. IT USUALLY HAPPENED IN SLOW TRAFFIC, BUT CONSUMER DID NOT GET OUT ON THE INTERSTATE VERY MUCH; BUT WAS CONCERNED THAT IF HE DID. THE CAR WOULD DIE IN HEAVY TRAFFIC. TOOK IT TO THE DEALER, AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH IT. THEY SUGGESTED THAT IT MAY BE THE FUEL PUMP OR THE SENSOR IN THE CRANK CASE. THE SERVICE ENGINE LIGHT SOMETIMES CAM EON. . THE CAR HAS LESS THAN 30,000 MILES ON IT. HE HAS NOT TALKED TO THE MANUFACTURER. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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