Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10205683October 15, 2007
STRUCTURE:FRAME AND MEMBERS, SUSPENSION
I WAS DRIVING HOME FROM TOWN. I MOVED OVER ON THE STREET NEAR MY HOME TO LET ANOTHER CAR PASS AND I FELT A LARGE BUMP AND THE FRONT PASSENGER SIDE OF THE CAR DROPPED DOWN. I GOT OUT THINKING I HAD A FLAT TIRE BUT THAT WAS NOT THE CASE. THE TIRE WAS IN THE WHEEL WELL AT A VERY CROOKED ANGLE AND SIT SOME WHAT ON THE TIRES EDGE. I WAS ABLE TO STRAIGHTEN OUT THE WHEEL AND LIMPED HOME. THE MECHANIC ON MONDAY SAID THE CRADLE IN THE FRONT OF THE CAR RUSTED OUT AND HAD BROKEN. WHEN THE CRADLE BROKE SO DID THE RIGHT AXLE. HE HAS HAD A HARD TIME FINDING A GOOD USED CRADLE AS GM DOES NOT MAKE NEW ONES ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204134September 26, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 BUICK PARK AVENUE ULTRA. WHILE DRIVING 25 MPH, THE VEHICLE BEGAN SMOKING UNDER THE HOOD AND CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE BLAZE AND PROVIDED A FIRE REPORT. THE POLICE ARRIVED, HOWEVER, THE CONTACT DID NOT KNOW IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS DESTROYED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 125,998 AND FAILURE MILEAGE WAS 111,998.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10203949September 24, 2007
EQUIPMENT:MECHANICAL, ENGINE AND ENGINE COOLING
I HAVE A 2000 BUICK PARK AVE....WHILE DRIVING DOWN THE ROAD 70MPH THE CAR QUITS NO WARNING. IT MIGHT START RIGHT BACK UP OR IT MIGHT TAKE UP TO 1 1/2 HRS TO START AGAIN. WE HAVE HAD IT TO THE DEALER AND THEY ARE UNABLE TO FIGURE OUT WHAT IS GOING ON WITH IT. THIS HAS BEEN GOING ON FOR SEVERAL MONTHS NOW. IF YOU HAVE ANY SUGGESTIONS IT WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203192September 17, 2007
SUSPENSION:FRONT:CONTROL ARM, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TWO DAYS BEFORE THE INCIDENT I STARTED HAVING AN ALIGNMENT PROBLEM WITH THE CAR. I HAD THE CAR OVER A RELATIVES HOUSE A HALF MILE FROM MY HOME, AND DECIDED TO DRIVE THE CAR HOME AND HAVE IT TOWED TO THE DEALER FROM THEIR. ON THE DRIVE HOME, THE RIGHT FRONT CONTROL ARM SEPARATED FROM THE SUBFRAME (ENGINE FRAME OR CRADLE) AT THE AFTER BRACKET WHICH RESULTED IN THE RIGHT HALF SHAFT FAILING. THIS HAPPENED AS I WAS TURNING INTO MY DEVELOPMENT. THE SUBFRAME WAS SERIOUSLY CORRODED. I HAD THE CAR TOWED TO THE DEALER AND THE SUBFRAME AND HALF SHAFT REPLACED WITH NEW PARTS. I CONTACTED BUICK CUSTOMER SERVICE TO COMPLAIN ABOUT A MAJOR STRUCTURAL FAILURE ON THE CAR. THEY DECLINED TO OFFER ANY REIMBURSEMENT FOR THE REPAIR, DUE TO THE VEHICLES AGE (NINE YEARS) AND MILEAGE (134,500). I MAINTAIN THAT THE FAILURE SHOULD NOT HAVE OCCURRED, AND COULD HAVE RESULTED IN A SERIOUS OR FATAL ACCIDENT HAD IT OCCURRED AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201768September 4, 2007
TIRES
TL*THE CONTACT OWNS A 2003 BUICK PARK AVENUE. THE VEHICLE HAS GOODYEAR CONQUEST RADIAL TUBELESS, SIZE P205/75R14 TIRES. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN PULLING TO THE LEFT AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE STRAIGHT. HE STATED THAT THE FRONT DRIVER SIDE TIRE HAD A RAISED RIB ON THE OUTER SIDE AND SEPARATION IN THE INTERIOR OF THE TIRE. THE CURRENT AND FAILURE MILEAGES ON THE TIRES AND VEHICLES WERE 53,000. UPDATED 12/12/2007 *BF UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201598August 31, 2007
ENGINE AND ENGINE COOLING
GREETINGS, I PROCURED A CAR FROM THE TWIN CITY BUICK DEALERSHIP ON 3046 AIRPORT HIGHWAY [ALCOA TN 37701] TO PURCHASE A NICE USED CAR FOR MY SON. THE SALESMAN, WAS NICE ENOUGH TO SHOW ME / STEER ME IN THE DIRECTION OF A 1998 BUICK PARK AVE WITH 30K ORIGINAL MILES. WE RAN A BACKGROUND CHECK ON THE MILES AND CAR HISTORY REPORT AND WITH A HANDSHAKE CALLED THE DEAL DONE. MY SON USED THE CAR FOR ONE YEAR AND PUT ABOUT 10K MILES ON THE VEHICLE HE NOTICED THAT THE TEMPERATURE GAUGE WAS GETTING A LITTLE WARMER THAN NORMAL. THE CAR WAS CHECKED OUT AT CLIFTON BUICK DEALERSHIP IN ROCKWOOD TENNESSEE MY SON WAS AT SUMMER CAMP IN ROCKWOOD TENNESSEE AS A BOY SCOUT LEADER FOR THE LAST TWO SUMMERS AND IT WAS DISCOVERED THAT THE PLENUM GASKET DEVICE WAS DEFECTIVE. IN ADDITION, ANTI-FREEZE WAS DISCOVERED LEAKING INTO THE ENGINE AS WELL. THE BILL TO GET BEN'S CAR BACK ON THE ROAD WAS IN $568.06 ABOUT TWO WEEKS LATER THE ENGINE LIGHT CAME BACK ON AND I HAD TO GO BACK TO THE DEALERSHIP. IT WAS A FAULTY SENSOR DISCOVERED AND MOST LIKELY ATTRIBUTED TO THE ANTI-FREEZE LEAKING THROUGH THE TAILPIPE AS WAS SUGGESTED BY THE DEALER. THIS COST WAS $315.66. FINALLY, ABOUT A WEEK GOES BY AND NOW THE OIL LIGHT CAME ON. AGAIN WE ARE AT THE DEALER AND DISCOVERED IT WAS NOT THE ANTI-FREEZE BUT DAMAGE TO THE ENGINE FROM THE PLENUM ISSUE. THE COST TO TROUBLE-SHOOT THE CAR WAS $82.60. ADDITIONAL DETAIL PROVIDED BY THE DEALER IS $3,360.00 TO REPLACE THE ENGINE WITH A USED ENGINE THAT HAS 68K MILES AND 1 YEAR WARRANTY OR $4,453.00 TO REPLACE THE ENGINE WITH A REBUILT ONE THAT HAS A 3 YEAR 100K MILE WARRANTY. THE DEALERSHIP RECOMMENDED THE REBUILT ONE. *JB UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200140August 20, 2007
ELECTRICAL SYSTEM
WHILE DRIVING, "AIR BAG, SECURITY, AND SERVICE VEHICLE SOON" SENSOR LIGHTS COME ON AND STAY ON - AIR CONDITIONER QUITS WORKING, WINDOWS WON'T ROLL DOWN, AND DOORS DON'T UNLOCK WHEN CAR IS STOPPED AND PUT IN "PARK"...HEADS-UP DISPLAY SHOWS "CHECK GAUGES" WARNING...GAUGES READINGS - BATTERY STATE????, COOLANT TEMP ????, OIL PRESSURE ????, OIL LIFE INDEX ????...LIGHT SHOWING WHAT GEAR VEHICLE IS IN GOES OUT. I'VE HAD VEHICLE TO DEALER 8 TIMES IN PAST YR. AND ISSUED 2 COMPLAINTS WITH BUICK CUSTOMER SERVICE WITH NO RESOLUTION. CHECKED BY 2 DEALERS - PROBLEM GOING ON FOR OVER 3 YRS. AND GETTING WORSE. DEALER HAS CONTACTED TECH SUPPORT AT BUICK BUT THEY CANNOT RESOLVE THE PROBLEM EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200163August 20, 2007
SEAT BELTS:FRONT:RETRACTOR
SEVERAL YEARS AGO THE FRONT PASSENGER SEAT BELT CEASED WORKING ON MY 1997 BUICK PARK AVENUE. SINCE THE CAR WAS NO LONGER UNDER WARRANTY, I PAID FOR A NEW SEATBELT ASSEMBLY AND INSTALLATION. THEN, ON AUGUST 6TH (TWO WEEKS AGO) 2007, THE DRIVER SIDE SEATBELT BECAME INOPERABLE(THE SEATBELT WILL NOT RETRACT), THEREFORE MAKING IT USELESS. I HAVE BEEN DRIVING ANOTHER VEHICLE UNTIL I CAN GET THIS REPAIR DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197227July 23, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1999 BUICK PARK AVENUE. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED FOR THE ANTIFREEZE. WHEN HE CHECKED THE LEVEL IN THE PROPER RECEPTACLE, IT WAS EMPTY. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED THE MANIFOLD AND CATALYTIC CONVERTER. THE ANTIFREEZE IS STILL LEAKING. THE CURRENT AND FAILURE MILEAGES WERE 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196500July 16, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 BUICK PARK AVENUE. THE CONTACT STATED THAT THE INTERIOR LOCKING MECHANISM IS DEFECTIVE WITHIN HIS VEHICLE. HE STATED THAT THE GEARS THAT HOLD THE LOCK IN PLACE ARE NO LONGER OPERATING. THE LOCKS HAVE BEEN REPLACED TWICE. THE DEALER STATED THAT THIS IS A MANUFACTURER DEFECT DUE TO THE PLASTIC PIECE OF THE MECHANISM. THE CURRENT MILEAGE IS 39,000 AND THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED THE VEHICLE LOCKS WERE REPAIRED PROPERLY HOWEVER, THE LOCKS CONTINUE TO BREAK. UPDATED 08/07/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194333June 13, 2007
UNKNOWN OR OTHER
2005 BUICK PARK AVENUE WITH ONSTAR CUSTOMER STATES THAT ONSTAR HAS INFORMED HIM THAT THEY DECIDED TO INSTALL ANALOG WIRING ONLY**CC THE CONSUMER IS DISAPPOINTED THAT GM WILL CHANGE HER VEHICLE OVER TO DIGITAL IN ORDER TO CONTINUE USING ONSTAR FEATURES. THE CONSUMER WAS TOLD HER VEHICLE WAS CAME EQUIPPED WITH ANALOG WIRING ONLY *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192399June 4, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1997 BUICK PARK AVENUE. WHILE DRIVING 1 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND IT WENT DOWN TO THE FLOORBOARD. HE WAS UNABLE TO STOP THE VEHICLE USING THE BRAKE PEDAL. HE NOTICED BRAKE FLUID LEAKING FROM THE VEHICLE. THE DEALER AND MECHANIC HAVE NOT INSPECTED THE VEHICLE. THE CONTACT STATED THAT THE CAUSE OF FAILURE WAS DUE TO CORROSION OF THE DRIVER SIDE REAR BRAKE LINE. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192160May 31, 2007
UNKNOWN OR OTHER
PURCHASED A 2005 BUICK PARK AVENUE FROM VAN BUREN BUICK 2257 JERICHO TURNPIKE GARDEN CITY PARK, NY 11040 1-888-300-1376. PRIOR TO PURCHASE REQUIRED SEVERAL SAFETY FEATURES AND ONE OF THESE WAS ONSTAR SYSTEM. ASKED DEALER IF SYSTEM WAS DIGITAL READY AND WAS TOLD THAT DUE TO VEHICLE BEING A 2005 IT ALREADY IS DIGITAL READY AND WILL BE CONVERTED PRIOR TO 2008. NOW GM TELLS ME IT IS ONLY ANALOG AND WILL CEASE TO FUNCTION BY 12/31/07 VEHICLE WENT IN FOR A SAFETY DEFECT (ONSTAR) AND WORK ORDER #296327 FULLED OUT"ONSTAR CANNOT BE UPGRADED TO DIGITAL" THEREFORE, A SAFETY FEATURE THAT I PURCHASED WHICH SHOULD BE AVAILABLE FOR THE LIFE OF THE VEHICLE WILL NO LONGER BE AVAILABLE TO THE CONSUMER EVEN THOUGH I WAS ASSURED THAT IT WILL BE UPGRADED. DEALER SHOULD RE-PURCHASE VEHICLE TO BE APPLIED TO A GM VEHICLE WITH DIGITAL ONSTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192054May 30, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL*THE CONTACT OWNS A 1998 BUICK PARK AVENUE. THE CONTACT STATED THAT THE VEHICLE'S FRAME HAS RUSTED OUT. A LOCAL MECHANIC IS CURRENTLY REPLACING THE FRAME. THE PURCHASE DATE AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 118,000. THE CONSUMER PROVIDED PICTURES OF THE DEFECT. UPDATED 07/06/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190200May 8, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE DRIVING AT 30 MPH THE CAR LOST POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE CAR WAS TOWED TO A REPAIR SHOP, WHERE THEY FOUND THAT THE THREE BOLTS HOLDING THE POWER STEERING PUMP BROKE OFF IN THE ENGINE BLOCK. THEY REPLACED THE BOLTS AT A COST OF $275. I HAD JUST COMPLETED A 1200 MILE TRIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189971May 7, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1992 BUICK PARK AVENUE. WHILE DRIVING 40 MPH, THE VEHICLE SHUT OFF ON FOUR DIFFERENT OCCASIONS. ON EACH OCCASION, THE CONTACT WAITED TEN MINUTES FOR THE VEHICLE TO RESTART. ON MAY 7, 2007, THE CONTACT ATTEMPTED TO START THE VEHICLE AND WAS UNSUCCESSFUL. PRIOR TO THIS FAILURE, THE SERVICE ENGINE LIGHT ILLUMINATED. THE CURRENT AND FAILURE MILEAGES WERE 144,096. THE DEALER STATES COMPRESSOR LOCKED UP, FLUSH CONDENSER AND DEALER ALSO INSTALLED ALTERNATOR. UPDATE 05/22/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187966April 12, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
4/12/2007. 1998 BUICK PARK AVE. AIR FLOW SENSOR FAILED. *MC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185026March 14, 2007
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* - THE CONTACT OWNS THE 2000 BUICK PARK AVENUE. THE CONTACT STATED THAT THE SAFETY BELT ON THE FRONT PASSENGER'S SIDE WAS STUCK AND IT WILL NOT WORK . THE BUCKLE OF THE SEAT BELT WAS STUCK AND CANNOT BE MOVED. THE CONTACT STATED THAT THE DEALER FROM WHOM HE PURCHASED THE VEHICLE WENT OUT OF BUSINESS. THE CONTACT STATED THIS PROBLEM STARTED ON 03/11/2007, AND CONTINUED SINCE THAT DATE. THE CURRENT AND FAILURE MILEAGE WERE BOTH 72000.*AK UPDATE 4/9 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183118February 21, 2007
STRUCTURE:FRAME AND MEMBERS
1. !997 BUICK PK. AVE. FRAME RUST OUT WITH FAILURE OF RIGHT FRONT STEERING. LIFE THREATENING DEFECT IN ENGINE CRADLE. 2. ALL 4 ALERO COIL SPRINGS FRACTURED PUNCTURING L FRONT TIRE RISKING LIFE.3. FLOODED PASS. SIDE DUE TO DEFECTIVE FIREWALL BAFFLE ON INTRIGUE.4. INTAKE MANIFOLD GASKET DEFECTIVE 2 3.8 L. ENGINES REPAIRED PK. AVE. AND INTRIGUE. ALL DEFECTIVE PARTS - NO ADMISSION OR OFFER OF ASSISTANCE THRU GM COMPLAINT MECHANISM EVEN WITH BBB HELP. ALL KNOWN DEFECTS REPORTED ON LINE BY OTHERS. FRAME RUST OUT PUT UNUSUAL BUT CLEARLY DEFECTIVE RISKING MY LIFE - GM REFUSED TO VIEW PARTS. PUBLIC SAFETY AT RISK . PROFITS OVER SAFETY. NUMEROUS OTHER SMALL DEFECTS INSIDE AND OUT PK. AVE. FULLY DOCUMENTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184788February 16, 2007
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
1996 PARK AVENUE WITH MANIFOLD GASKET ISSUES**NAR**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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