Buick Lucerne Complaints

943 consumer complaints on file.

#10168237September 14, 2006
STEERING, AIR BAGS
1. NORMAL LANE CHANGE FROM CENTER LANE TO RIGHT LANE AT APPROX. 65 MPH, MARYLAND INTERSTATE 95 NORTH MILE MARKER 104.8 2. VEHICLE VEERED SHARPLY RIGHT WITH NO CONTROL OF STEERING RESULTING IN 4 SPINS AND TRAVELING BACKWARDS WITH BRAKES ON POSSIBLY 200 FT. BEFORE STRIKING AN EMBANKMENT RESULTING IN SEVERE DAMAGE TO VEHICLE. NO AIR BAGS DEPLOYED. THERE WAS NO CONTROL OF THE VEHICLE DURING THIS INCIDENT. 3. IS IN A BODY SHOP WAITING INVESTIGATION AND REPAIR/REPLACEMENT. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10168180September 13, 2006
SEATS
MY 2006 BUICK LUCERNE CXS V8 DRIVERS SEAT IS OFFSET TO THE RIGHT OF THE STEERING WHEEL. UPON PERSONAL INVESTIGATION IT WAS DISCOVERED THAT THE OEM SUPPLIER OF THE DRIVERS SIDE AIRBAG HAD A LOT OF PROBLEMS PASSING DEPLOYMENT SPECIFICATIONS SO AS A LAST RESORT BUICK (GM) DECIDED TO MOVE THE SEAT INSTEAD. THIS IS VERY UNCOMFORTABLE TO DRIVE AND I REALLY WONDER HOW WELL THE AIRBAG WILL DEPLOY IN A SIDE IMPACT CRASH. I'VE CONTACTED GM AND THE DEALER AND GET THE RUNAROUND AND WAS EVEN TOLD BY ONE OF THE DEALERS SERVICE MEN THAT ALL CARS ARE DESIGNED LIKE THAT! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167835September 11, 2006
SUSPENSION:FRONT
DT*: THE CONTACT STATED WHILE ACCELERATING AT VARIOUS SPEEDS, THE VEHICLE PULLED TO THE RIGHT. THE DEALERSHIP ALIGNED THE VEHICLE 4 TIMES, REPLACED THE TIRES AND INSTALLED A 5 MM THICK SHIM TO REPAIR THE PROBLEM. ALTHOUGH THE REPAIRS WERE MADE, THE VEHICLE STILL PULLED TO THE RIGHT. UPDATED 10/4/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167480September 6, 2006
STRUCTURE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
UNABLE TO SEE INSTRUMENT PANEL, SPEEDOMETER, GAS GAUGE DURING THE DAY. LACK OF LIGHTING DURING THE DAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166245August 22, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
DT*: THE CONTACT STATED DURING DAYLIGHT HOURS THE ILLUMINATION ON THE DASH COULD NOT BE SEEN AND THE GAUGES WERE NOT VISIBLE. THE DEALER WAS ALERTED. UPDATED 09/05/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166071August 20, 2006
SUSPENSION, STEERING
DETAILS: I HAVE THE BUICK LUCERNE V8 MODEL AND IT PULLS TO THE RIGHT. I HAVE NOW HAD THE CAR IN THE SHOP TWO TIMES FOR THIS PROBLEM. IT STILL IS NOT FIXED. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT. I BELIEVE THIS IS A DANGER TO ME THE DRIVER AND TO THE PUBLIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165137August 10, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED THE DASHBOARD LIGHTS WERE DIM DURING THE DAY AND THE INSTRUMENT PANEL WAS NOT READABLE. THE DEALERSHIP DETERMINED THAT WAS HOW THE VEHICLE WAS MANUFACTURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165027August 9, 2006
AIR BAGS
NO AIR BAG DEPLOYMENT ON 40 MILE PER HOUR FRONT END COLLISION. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10165065August 9, 2006
STRUCTURE, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH THE 6 INCH PILLAR/POSTS BETWEEN THE WINDSHIELD AND BOTH FRONT DOORS OBSCURED DRIVER VISIBILITY, NEARLY CAUSING SEVERAL CRASHES. THE MANUFACTURER WAS CONTACTED. THE BACKLIGHTING OF THE INSTRUMENT PANEL DID NOT ILLUMINATE PROPERLY WHICH CAUSED POOR VISIBILITY OF THE SPEEDOMETER AND OTHER GAUGES. UPDATED 9/13/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164686August 7, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED WHILE DRIVING DOWNHILL WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE WOULD NOT SLOW DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE VEHICLE WAS DESIGNED THAT WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164567August 4, 2006
STEERING
DT*: THE CONTACT STATED THE V6 MODELS PULLED TO THE RIGHT. THIS PROBLEM SEEMS TO BE CONSISTENT WITH ALL V8 MODELS. THE DEALER HAS ATTEMPTED THREE TIMES TO FIX THE STEERING HOWEVER THE PROBLEM PERSISTED. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT. THE CONTACT HAS TALKED TO OTHERS VEHICLE OWNERS WHO ALL HAVE THE PROBLEM, IT WAS EXPRESSED THAT THIS PROBLEM IS A DANGER TO THE DRIVER OF THIS VEHICLE AND THE PUBLIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164073August 1, 2006
STEERING
DT*: THE CONTACT STATED THAT THE STEERING FEELS LIGHT AND WANDERS EASILY IF NOT PAYING ATTENTION. THE CONSUMER INDICATED THAT HIS HANDS MUST BE ON THE STEERING WHEEL AT ALL TIMES. THE STEERING FEELS AS IF THERE IS NOT ENOUGH POS CASTER. WHILE TURNING IN OR OUT OF DRIVEWAYS THE CONSUMER FELLS A THUMP IN THE STEERING WHEEL. THE DASH GAUGES ARE DIFFICULT TO SEE WHILE DRIVING THE DAYTIME. THE VEHICLE WAS NOT INSPECTED BY A DEALER AND THE MANUFACTURER WAS NOT CONTACTED. UPDATED 8/21/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164094August 1, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
BUICK LUCERNE CX-L, 4 DOOR SEDAN, VIN[XXX] THE SAFETY ISSUE IS THAT THE BUICK LUCERNE'S DRIVER'S SIDEVIEW MIRROR CANNOT BE ADJUSTED FOR ME TO SEE CARS IN THE DRIVER'S BLIND SPOT. ALSO CANNOT ADJUST THE BUICK LUCERNE'S DRIVER'S SIDEVIEW MIRROR TO GIVE A SAFE VIEW WHEN ENTERING AN INTERSTATE HIGHWAY. I HAVE TRIED ADJUSTING THE DRIVER'S SEAT TO DIFFERENT POSITIONS, OTHER THEN MY PREFERRED POSITION, AND CANNOT OBTAIN A SAFE SIDE VIEW. THE CAR HAS BEEN TAKEN TO TWO DIFFERENT BUICK SERVICE DEPARTMENTS AND WAS INFORMED THAT IT IS WORKING AS DESIGNED AND THAT THERE HAVE BEEN NO SERVICE BULLETINS ADDRESSING THIS CONCERN. *NM UPDATED 07/12/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163793July 28, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED THAT THE BACKLIGHTING FOR THE INSTRUMENT PANEL DARKENED MAKING IT DIFFICULT TO READ THE DASH GAUGES. THE CONTACT MUST FOCUS ON THE INSTRUMENT PANEL, WHILE TRYING TO READ THE GAUGES SINCE THEY ARE POORLY ILLUMINATED. THE SERVICE DEALER AGREED THERE WAS A PROBLEM AND THE MANUFACTURER WAS CONTACTED. UPDATED 8/16/2006 - THE INSTRUMENT DOSE NOT HAVE A LIGHT THAT ILLUMINATES THE PANEL DURING THE DAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163212July 23, 2006
STEERING, SUSPENSION
PURCHASED 2006 BUICK LUCERNE, JUNE 24,2006 FROM SCOTT BUICK, OF PINELLAS PARK, FL. WE DROVE IT DOWN THE ROAD 4 MILES AND TURNED BACK TO RETURN IT TO DEALER . THE STEERING WAS PULLING TO THE RIGHT REAL BAD. DEALERS SERVICE DEPT CHECKED THE MECHANICS OF THE STEERING AND COULD FIND ANY REASON FOR THE PULLING TO THE RIGHT. RELEASED IT TO US ON JUNE 26,AND AFTER A COUPLE MILES DOWN THE ROAD WE PROMPTLY RETURNED AGAIN TO THE DEALER. THEY LOOKED FOR A GM BULLETIN REGARDING THIS PROBLEM THIS TIME, THEY SERVICED IT ACCORDING TO THE BULLETIN SPEC'S, ON THE 28TH. THAT DID NOT CORRECT THE PROBLEM TOTALLY THIS MAKES 3 TIMES IT WAS IN SERVICE FOR THIS PROBLEM. THE STEERING PROBLEM STILL EXIST AS OF TODAY JULY 22, 2006 THIS SHOULD BE CONSIDERED A SAFETY PROBLEM WITH THE AUTO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163060July 21, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED, THE BACKLIGHTING FOR THE INSTRUMENT PANEL IS NOT SUFFICIENT ENOUGH TO READ THE INSTRUMENTS IN DAYLIGHT HOURS WHICH TAKES ONES ATTENTION FROM THE ROAD. THE MANUFACTURER WAS CONTACTED. 08/04/06 CONTACT CALLED BUICK CUSTOMER SERVICE 7-18-06, THEY SAID THERE WAS A PROBLEM BUT PROBABLY WOULD NOT BE CORRECTED UNTIL THE 2007 MODEL VEHICLES CAME OUT. 1-800-521-3300. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163123July 21, 2006
STEERING:LINKAGES
DT*: THE CONTACT STATED THE STEERING LINKAGE BOLTS DETACHED CAUSING STEERING FAILURE. THE CONTACT ALSO EXPRESSED THE NUTS USED WITH THE STEERING LINKAGE WERE NOT FROM THE FACTORY, THEREFORE RESULTING THE DETACHMENT OF THE BOLTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163002July 20, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DASH BOARD GAUGES ARE NOT VISIBLE IN THE DAY TIME. THEY ARE PROPERLY ILLUMINATED AT NIGHT. CONSULTED DARBY BUICK IN VENICE FLORIDA AND WAS TOLD THERE IS NO CORRECTION. SAFETY DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162840July 19, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED, THE BACK LIGHTING FOR THE INSTRUMENT PANEL IS NOT BRIGHT ENOUGH TO SEE THE DISPLAY DURING DAYLIGHT HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161991July 10, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
INSTRUMENT PANEL (SPEEDOMETER, GAS GAUGE, TEMP GAUGE TACH) ARE NOT BACK LIGHTED DURING DAYLIGHT DRIVING. WHEN IT IS CLOUDY BUT NOT DARK ENOUGH FOR THE LIGHT SENSOR TO TURN ON THE NIGHT MODE, IT IS DIFFICULT TO SEE THESE INSTRUMENTS AND WHEN YOU HAVE SUNGLASSES ON IT IS IMPOSSIBLE. THIS IS A DRIVING HAZARD BECAUSE YOU DO NOT KNOW HOW FAST YOUR ARE DRIVING OR THE STATE OF YOUR FUEL. THIS IS THE 2006 BUICK LUCERNE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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