Buick Lucerne Complaints

943 consumer complaints on file.

#10243733September 26, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
2007 BUICK LUCERNE LIGHTING SYSTEM ON THE DASHBOARD BECOMES INVISIBLE AT DIFFERENT TIMES. *NJ THE CONSUMER STATED THE DASHBOARD CLUSTER WAS MODIFIED, BUT IT DID NOT HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242835September 18, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V441000 (ELECTRICAL SYSTEM) AND CALLED THE DEALER. SHE WAS INFORMED TO WAIT UNTIL SHE GETS ANOTHER SAFETY RECALL NOTICE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 20,296.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240829September 3, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON A SUNNY DAY IT IS NOT POSSIBLE TO READ THE INSTRUMENT PANEL UNDER THE COWL. MOST IMPORTANT : ONE CANNOT READ THE SPEEDOMETER SO THAT YOU CAN ONLY JUDGE YOUR SPEED BY WHETHER YOU ARE PASSING EVERYONE OR THEY ARE PASSING YOU. NOR ARE ANY OF THE OTHER INSTRUMENTS READABLE. AT NIGHT THERE IS NO PROBLEM AS THE INSTRUMENT LIGHTS ARE FINE, BUT THE INSTRUMENT LIGHTS DO NOTHING TO HELP THE DAY PROBLEM. THESE ARE ALL ACCIDENTS WAITING TO HAPPEN. I SPOKE WITH BUICK IN DETROIT AND ALSO MY LOCAL BUICK DEALER. DETROIT SAID THEY WERE AWARE OF THE PROBLEM BUT HAD NO SUGGESTION. MY DEALER ALSO HAD NO SUGGESTION. THIS IS CLEARLY A DESIGN FLAW THAT NEEDS CORRECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240409August 27, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2007 BUICK LUCERNE ENGINE WILL SHUT DOWN WITHOUT ANY NOTICE. CONSUMER STATES THAT THE ENGINE PROBLEMS HAVE BEEN ON-GOING FOR SOME TIME NOW AND WOULD LIKE TO HAVE THE VEHICLE REPLACED BY THE DEALERSHIP. *NJ THE CONSUMER STATED THE ENGINE CRANKED, BUT WOULD NOT START. THE DEALERSHIP CLAIMED THE PROBLEM WAS A DEFECTIVE IGNITION CONTROL MODULE AND VARIOUS ELECTRICAL CONNECTIONS WERE LOOSE AND CORRODED. THE VEHICLE SHUT DOWN ON 7 DIFFERENT OCCASIONS. THE LEFT REAR WINDOW WOULD NOT CLOSE. THE PROBLEM WAS DIAGNOSED AS A TWISTED REGULATOR CABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239786August 26, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT NOTICED THAT THE LIGHTING ON THE INSTRUMENT CONTROL PANEL HAD A CONSTANT LOW INTENSITY, RESULTING IN POOR ILLUMINATION. AS A RESULT, HE WAS UNABLE TO SEE THE WARNING LIGHTS AND OTHER IMPORTANT INFORMATION ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT IT WAS A CHARACTERISTIC OF THE VEHICLE. THE FAILURE MILEAGE WAS 90 AND CURRENT MILEAGE WAS 1,300. UPDATE 10/01/08 *CW UPDATED 10/02/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239373August 22, 2008
ELECTRICAL SYSTEM
I HAVE HAD AN ONGOING ISSUE WITH OUR INABILITY TO VIEW THE INSTRUMENT PANEL AT VARIOUS TIMES AND IN VARYING LIGHT CONDITIONS. THIS IS A KNOWN ISSUE WITH BUICK AND I HAVE CONTACTED THEM MANY TIMES OVER THE LAST 24 MONTHS (OR SO) FOR A RESOLUTION. TO DATE NONE IS FORTHCOMING, ONLY PROMISES OF A FUTURE FIX. THIS IS A SAFETY ISSUE BECAUSE IT IS DISTRACTING AND CAN LEAD TO DRIVER INATTENTION CAUSING AN ACCIDENT. CANNOT DETERMINE VEHICLE SPEED AT TIMES. BUICK IS AWARE OF THIS SERIOUS SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238765August 18, 2008
ELECTRICAL SYSTEM
I PARKED MY 2007 LUCERNE FOR 17 DAYS WHILE ON VACATION. WHEN I RETURNED, THE BATTERY WAS DEAD. THERE WAS NOTHING PLUGGED INTO THE CAR LIKE A PHONE CHARGER OR ANYTHING ELSE. AFTER CHARGING THE BATTERY, I TOOK IT TO LOCAL DEALER WHO KEPT IT FOR OVER TWO WEEKS, PERFORMED A PARASITIC DRAW TEST, AND BASICALLY FOUND NOTHING EXCEPT A 201MA CURRENT DRAW OVER 7 DAYS. THE BATTERY AND CHARGING SYSTEMS CHECKED OK. THEY COULDN'T TELL ME WHEN OR FOR HOW LONG THAT 201MA DRAW LASTED OR WHAT CAUSED IT. THEY CLAIMED THAT SINCE THEY COULD NOT DUPLICATE THE PROBLEM, THEY CAN'T FIX IT SINCE IT'S "WITHIN SPECS" AT THIS TIME. I BROUGHT CAR HOME AND LET IT SIT UNTOUCHED/UNDRIVEN FOR 3 MORE WEEKS TO TRY TO DUPLICATE IT BEING PARKED ON MY VACATION, AND THERE WAS NO BATTERY DISCHARGE PROBLEM. HOWEVER, I FEEL I CAN'T TRUST THE CAR TO BE PARKED, UNUSED, FOR ANY LENGTH OF TIME (MORE THAN 2 WEEKS) FOR FEAR THE BATTERY WILL DISCHARGE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238469August 16, 2008
VISIBILITY, POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS A REPORT OF A DESIGN FLAW THAT MIGHT RESULT IN A SAFETY ISSUE. I RECENTLY TOOK DELIVERY OF A 2008 BUICK LUCERNE CXL. I PURCHASED THE OPTIONAL SIX-PASSENGER VERSION WHICH MEANS THAT THE GEARSHIFT LEVER IS MOUNTED ON THE STEERING COLUMN INSTEAD OF ON A FLOOR CONSOLE, LIKE MOST OTHER CARS. WHEN THE GEARSHIFT LEVER IS IN THE "DRIVE" POSITION, THE VIEW OF THE RADIO DISPLAY IS OBSCURED, CAUSING ME TO MOVE MY HEAD TO LOOK AROUND THE GEARSHIFT LEVER TO VIEW THE DISPLAY. AS A RESULT, MY ATTENTION TO THE ROAD IS MUCH MORE DISTRACTED THAN IF I HAD AN UNOBSTRUCTED VIEW OF THE RADIO DISPLAY. THIS COULD LEAD TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237487August 8, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT HE HAS MOISTURE VAPORS COVERING THE HIGH AND LOW BEAM HEADLIGHTS ON THE PASSENGER SIDE OF THE VEHICLE. AS A RESULT, HIS HEADLIGHTS ARE NOT SHINING BRIGHT ENOUGH. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE HEADLIGHTS SHOULD CLEAR UP WITHIN TWO TO SIX HOURS AND WORK PROPERLY AGAIN. NO REPAIR WAS NEEDED BECAUSE THE FAILURE WAS CAUSED BY ATMOSPHERIC CONDITIONS. THE FAILURE MILEAGE WAS 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233291July 6, 2008
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
I PURCHASED A NEW 2008 BUICK LUCERNE AND UNABLE TO READ INSTRUMENT PANEL GAUGES ESPECIALLY SPEED, GAS, ETC DURING DAYLIGHT PERIODS WITH BRIGHT SUN AND/OR HAZY WHEN AUTO RUNNING LIGHTS ARE ON. DRIVER IS UNABLE TO OBSERVE THE AUTO'S SPEED, AMOUNT OF FUEL AND OTHER INSTRUMENTS ON PANEL. THIS IS CAUSED BY THE INSTRUMENT PANEL BEING INSTALL TO FAR BACK INTO THE CONSOLE , THEREFORE IN DEEP SHADOW . ALSO THERE IS NO BACK LIGHTING WHEN THE AUTO RUNNING LIGHTS ARE ON. THIS IIS A MAJOR SAFETY DAY TIME CONCERN AS DRIVER IS UNABLE TO PROPER JUDGE HIS SPEED AS WELL AS BEING ABLE TO OBSERVE OTHER INSTRUMENT PANEL MONITORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233185July 4, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THERE IS A CLUNKING OF THE DRIVERSIDE FRONT BRAKES FOLLOWED WITH A SCRAPING SOUND IN THE ENGINE COMPARTMENT ACCOMPANIED WITH A HESITATION IN MAINTAINING DRIVING SPEED. THE CAR WILL THEN SHOW A WARNING TO SERVICE THE STABILITRACK SYSTEM. WHEN THIS OCCURS BRAKES FEEL LIKE THERE IS SOMETHING LOOSE THAT IS BETWEEN BRAKE PAD AND DISC. DEALERSHIP SAID IT NEEDED TO REPROGRAM THE MODULE. THEY DID BUT PROBLEM PERSISTS. NOW MODULE NEEDS REPLACING. THE VEHICLE IS A HAZARD SHOULD BRAKES FAIL OR LOCK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232212June 24, 2008
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL
TL*THE CONTACT LEASED A 2007 GM BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 25 MPH AND APPLYING PRESSURE TO THE BRAKE PEDAL THE ENGINE STARTED RACING. THE DRIVER WAS UNABLE TO SLOW DOWN. THE CONTACT SWAYED TO THE RIGHT TO AVOID CRASHING INTO THE VEHICLE IN FRONT OF HIM. HE CRASHED INTO A TELEPHONE POLE AND THE FRONT AIR BAGS DID NOT DEPLOY. THERE WERE NO PRIOR WARNINGS. THE FIRE DEPARTMENT AND AMBULANCE ARRIVED AND THE CONTACT WAS TAKEN TO THE HOSPITAL. A POLICE REPORT WAS FILED AT THE HOSPITAL. THE INSURANCE COMPANY HAS NOT DETERMINED IF THE VEHICLE WAS DESTROYED. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 7,100. UPDATED 08/12/08 *BF THE CONSUMER STATED THE ESTIMATED DAMAGE WAS $7800. UPDATED 08/12/08
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10227343May 7, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2006 BUICK LUCERNE BROKEN REAR DOOR LATCH. CONSUMER STATES THAT THE REAR DRIVER SIDE DOOR LATCH JAMMED. MECHANIC STATED THAT THE LATCHES WERE ON BACKORDER. THEN THE PASSENGER REAR DOOR BEGAN TO JAM. DEALER WOULD NOT COVER THE COST. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223445April 5, 2008
TIRES
MY 2007 BUICK LUCERNE, CXS WITH BRIDGESTONE TURANZA EL400-02 245/50/18 99H TIRES EQUIPPED, VIBRATES ON THE ROAD AT HIGHWAY SPEEDS. IT IS REALLY DANGEROUS CORNERING AND OUTRIGHT UNSTABLE DRIVING. I HAD MY TIRES BALANCED AT DISCOUNT TIRE AT, NO IMPROVEMENT. I WENT TO ARNIE BAUER DEALER WHO ROAD FORCED BALANCED THEM AND FOUND 2 BAD TIRES. THEY REPLACED THESE 2 BAD TIRES, SLIGHT IMPROVEMENT BUT STILL VIBRATIONS. THEY STATED "NO MORE THEY COULD DO FOR MY CAR" AND "THIS IS JUST HOW THESE CARS RIDE." I OPENED GM SERVICE TICKET 71-609196985. AMADA BORG,GM CUSTOMER SERVICE, WORKED WITH A GM AREA REP. FOR IL. I WAS DENIED TO SPEAK DIRECTLY WITH THE REP. GM HAD TO GO ALONG WITH ARNIE BAUER'S EVALUATION, AND THE REP STATED THEY COULD NOT GET ME NEW TIRES. I THEN DID SOME SEARCHING ON THE INTERNET AND FOUND A FORUM ON EDMUNDS.COM(HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F60B1/0). THERE ARE 18 OR MORE PAGES DETAILING FOLKS NIGHTMARE WITH THE SAME ISSUE I AM HAVING. IT APPEARS MANY FOLKS ARE HAVING VIBRATION ISSUES WITH THE LUCERNE. SOME FOLKS HAD THE ISSUE RESOLVED WITH TIRE CHANGES TO MICHELIN HX MXM4 TIRES. I SENT THIS INFORMATION TO GM AND HAD IT ADDED TO MY SERVICE REQUEST FILE. NEXT I WENT TO BILL KAY TO SEE IF THEY COULD HELP ME. THEY DID A TIRE BALANCE AND I STILL HAVE A VIBRATION. THEY STATED THEY COULD NOT GET ME THE MICHELIN TIRES. THIS ISSUE WILL LEAD TO SOME CATASTROPHIC EVENT IF NOT ADDRESSED. ALL I REALLY WANTED WAS THE DEALER TO REPLACE THE TIRES WITH MICHELINS AS IT SEEMS TO SOLVE MANY OTHERS' PROBLEMS. I THINK GM OR BRIDGESTONE NEEDS TO BE INVESTIGATED ON THIS. ALSO, I WENT TO 2 DEALERSHIPS AND TEST DROVE 4 BRAND NEW 2008 LUCERNES AND THEY ALL VIBRATE EVEN WORSE THAN MY CAR. THEY ALL HAVE THE SAME TIRES. I SPENT TOO MUCH MONEY FOR A CAR TO RIDE SO POORLY AND THEN BE TOLD THIS IS HOW IT WAS DESIGNED. MORE IMPORTANTLY, I THINK THIS NEEDS TO BE ADDRESSED BEFORE SOMEONE LOOSES CONTROL AND HAS A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222810March 25, 2008
ELECTRICAL SYSTEM:WIRING
2007 BUICK LUCERNE WITH SAFETY ISSUE CONCERNING THE WIRING. THE WIRING HARNESS IN THE ENGINE COMPARTMENT WAS FOUND TO BE IN CONTACT WITH THE PULLEY ON THE AIR CONDITIONER COMPRESSOR. THE PULLEY PERFORATED THE WIRE CAUSING THE COPPER CONDUCTOR TO HAVE CONTACT WITH THE PULLEY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221710March 19, 2008
VEHICLE SPEED CONTROL
2007 BUICK LUCERNE WITH UNEXPECTED ACCELERATION. CONSUMER STATES THAT WHEN SHE PUTS THE CAR IN REVERSE AND RELEASES THE BRAKE PEDAL THE VEHICLE WILL ACCELERATE RAPIDLY AND LEAVE THE GARAGE. SHE WOULD LIKE TO KNOW IF THIS IS NORMAL. *KB THE CONSUMER STATED SHE DIDN'T HEAR ANYTHING DIFFERENT IN THE SOUND OF THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221240March 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE INSTRUMENT PANEL IS VERY DIFFICULT TO READ DURING DAYLIGHT HOURS. YOU CAN ONLY READ THE ODOMETER. YOU CAN'T READ THE TACH AND THE FUEL AND ENGINE TEMP GAUGES. AT NIGHT WITH THE DASH LIGHTS ON EVERYTHING IS FINE. THE 2008 CHEVROLET MALIBU HAS THE SAME TYPE OF INSTRUMENT PANEL BUT DOES NOT HAVE THIS PROBLEM DUE TO LIGHTING IN THE GAUGES DURING THE DAY AND NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220945March 12, 2008
AIR BAGS:FRONTAL
I HAD ENTERED A LEFT TURN LANE AND HAD GOTTEN OVER THE LINE INTO ONCOMING TRAFFIC. ANOTHER VEHICLE STRUCK ME HEAD-ON AT APPROXIMATELY 50 MILES PER HOUR. MY AIR BAGS (SIDE AND FRONT) DID NOT DEPLOY. I STRUCK THE STEERING WHEEL WITH MY RIGHT CHEST (THE SEATBELTS WORKED). IT TOOK OVER 6 WEEKS FOR THE BLOOD ACCUMULATION AND BRUISING TO SUBSIDE. WHEN I CALLED MY BUICK DEALER, THEY TOLD ME THAT IF I HAD NOT HIT THE FRONT BUMPER IN THE CENTER, THAT THE AIRBAG MIGHT NOT DEPLOY. I CONSIDER THAT NONSENSE, SINCE EVEN THE MOTOR MOUNTS WERE BROKEN, RESULTING IN THE VEHICLE BEING TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10220546March 10, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
BATTERY LOCATED IN PASSENGER COMPARTMENT UNDER SEAT, INFANTS OR WHOEVER RIDES IN REAR ARE AT RISK, A BATTERY CAN LET OUT SULFURIC ACID FUMES AND DAMAGE SAFETY BELT SYSTEM. BATTERY PRODUCES CHEMICAL THAT CAUSE CANCER,AND ACID & GAS THAT CAN EXPLODE IF A MATCH IS LIGHT. PROTECTION IS MINIMAL TO PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220048March 4, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. DURING THE DAYTIME HOURS, THE COMPONENTS ON THE INSTRUMENT CONTROL PANEL COULD NOT BE SEEN BECAUSE THEY WERE TOO DARK. THE DEALER AND MANUFACTURER KEPT PUTTING HIM OFF AND WOULD NOT ASSIST. THE CURRENT MILEAGE WAS 15,000 AND FAILURE MILEAGE WAS 500. UPDATED 04/03/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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