Buick Lucerne Complaints

943 consumer complaints on file.

#10569063March 13, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEHICLE IS A 2006 BUICK LUCERNE CX WITH 40,000 MILES. ABOUT 2 MONTHS AGO IT STARTED TO GO DEAD WITHOUT ANY WARNING. THE FIRST OCCURRENCE WAS JAN 15, 2014 WITH MY WIFE DRIVING. THE NEXT SHUTDOWN ON MAR 4, 2014, OCCURRED IN RUSH HOUR TRAFFIC. THERE WAS AN AUDIBLE SIGNAL ACCOMPANIED BY A "SERVICE TRACTION CONTROL" WARNING, FOLLOWED IMMEDIATELY BY A THROTTLE CONTROL WARNING AND COMPLETE ENGINE SHUTDOWN. I WAS ABLE TO COAST ACROSS 2 TRAFFIC LANES INTO A PARKING AREA WITH GREAT DIFFICULTY WHILE STEERING AND BRAKING WITHOUT POWER ASSIST. TRIED TO RESTART THE ENGINE BUT GOT ?THROTTLE DISABLED? MESSAGE. AFTER 2-4 MINUTES WAS ABLE TO RESTART WITH NO WARNING LIGHT ILLUMINATED. THE LAST SHUTDOWN WAS ON MARCH 10, 2014, ON THE INTERSTATE AT 70 MPH. I HAD DISABLED TRACTION CONTROL EARLIER IN HOPES OF AVOIDING ANOTHER UNEXPECTED SHUTDOWN. AFTER COASTING OFF THE INTERSTATE, I WAS ABLE TO RESTART NORMALLY AFTER A FEW MINUTES. NO WARNING LIGHTS APPEARED AFTER THE RESTART. TWO GM DEALERS CHECKED THE CAR ON MAR 11, 2014. THE FIRST WAS A CHEVROLET DEALER, AND AFTER SOME DIAGNOSTIC WORK THEY SENT ME TO A BUICK DEALER DOWN THE STREET. BOTH DEALERS SAID THERE WERE NO ERROR MESSAGES AND THEY COULD NOT REPAIR. THEY SAID WHEN IT HAPPENS AGAIN TO BRING IT BACK IN IMMEDIATELY FOR DIAGNOSIS. THE 3 SHUTDOWNS HAVE BEEN ON COLD MORNINGS, TEMPS LESS THAN 40 DEGREES. I BELIEVE IN ALL THREE CASES THE WARNING ?WATCH FOR ICY CONDITIONS? HAS APPEARED PRIOR TO FAILURE. THIS IS AN EXTREMELY DANGEROUS FAILURE MODE THAT LEAVES NO TRACKS IF THERE IS AN ACCIDENT! MY WIFE NOW REFUSES TO DRIVE THE CAR, AND I AM VERY APPREHENSIVE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567534March 6, 2014
AIR BAGS
MY PARENTS WERE INVOLVED IN A FRONT-END COLLISION. THEIR CAR WAS TOTALED; THE FRONT END WAS SMASHED IN SO THAT THEY HAD TO PRY OPEN THE GLOVE COMPARTMENT TO REMOVE THEIR PERSONAL PAPERS AND THE KEY COULD NOT BE REMOVED FROM THE IGNITION. THE SIDE AIRBAGS DEPLOYED; THE FRONT AIRBAGS NEVER DEPLOYED. MY FATHERS MOST SEVERE INJURIES WERE DUE TO THE FRONT AIRBAGS NOT DEPLOYING. THIS MODEL IS NOT PART OF THE GM RECALL OF CARS WHOSE FRONT AIRBAGS DID NOT DEPLOY IN FRONT-END COLLISIONS. IT'S TAKEN GM 10 YEARS; 13 FATALITIES; AND COUNTLESS OTHER INJURIES; TO FINALLY RECALL SOME MODELS; BUT OBVIOUSLY NOT ALL. SHAME ON THE NHTSA FOR NOT FOLLOWING THROUGH. UPDATED 05/12/14
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10566553February 28, 2014
SUSPENSION
TRAVELING AT 20 MPH THE PASSENGER SIDE FRONT LOWER CONTROL ARM BROKE COLLAPSING THE SUSPENSION PUSHING THE CAR TO THE SIDE OF THE ROAD WHERE IT HIT A MAILBOX AND A TREE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10567194February 27, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
CAR WOULD NOT START, AND THE FUEL RELAY FUSE HAD BLOWN, DAMAGING THE FUSE BOX. FUSE WAS REPLACED AND ON DEC 4, 2013 THE CAR WOULD NOT START AGAIN. NEW FUSE BLOCK HAD TO BE INSTALLED. MECHANIC'S DIAGNOSES SAID THE FUEL PUMP WAS NOT RECEIVING GOOD VOLTAGE AT TIME, FURTHER INSPECTION AND TESTING SHOWED UNDER THE REAR SEAL LEFT SIDE FUSE BLOCK IS RECEIVING GOOD VOLTAGE BUT SENDING A LOW VOLTAGE SIGNAL TO THE FUEL PUMP. FURTHER INVESTIGATION SHOWS A BURNT AND MELTED HIGH RESISTANCE CONNECTION AT THE FUEL PUMP RELAY. NORMALLY, I UNDERSTAND THE FUSE NEXT TO THE RELAY SHOULD HAVE BLOWN. PROBLEM SEEMS TO STEM WITH THE FUSE BOX AND THERE WAS ONLY ONE AVAILABLE IN THE UNITED STATES ON 12/4/2013 WHICH I GOT. MY MECHANIC WAS TOLD THEY ARE ON NATIONAL BACKORDER AND IT COULD TAKE UP TO 6 MONTHS TO RECEIVE ONE. SO THERE IS AN OBVIOUS PROBLEM WITH THESE FUSE BOXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565982February 26, 2014
STRUCTURE:BODY
DRIVER'S DOOR WOULD NOT OPEN FROM EITHER OUTSIDE OR INSIDE AFTER MULTIPLE TRIES OF LOCKING AND UNLOCKING. DEALER THINKS IT'S THE ACTUATER.IT HAPPENED A FEW TIMES WHEN I TRIED TO GET OUT OF THE CAR FORCING ME TO CRAWL THRU THE PASSENGER SIDE. BEING 85 YRS. OLD THIS WAS NO EASY THING TO DO !!! IF THERE WAS AN ACCIDENT DAMAGING THE PASSENGER SIDE IWOULD BE TRAPPED.I CONSIDER THIS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565651February 24, 2014
AIR BAGS, ELECTRICAL SYSTEM
RED LIGHT WARNING INDICATED THAT AIRBAG NEEDED SERVICING. TOOK IT TO THE DEALERSHIP WHERE CAR WAS PURCHASED. DEALER STATED THAT IT WAS AN ELECTRICAL PROBLEM. THERE IS NO WARRANTY FOR THIS. SEEMS STRANGE THAT A 5 YR. OLD AUTOMOBILE WITH LOW MILEAGE SHOULD NEED A WHOLE NEW SYSTEM OR HAVE THIS PROBLEM. IT IS VERY EXPENSIVE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561551January 26, 2014
WHEELS:RIM, WHEELS
I WISH TO FILE A COMPLAINT REGARDING THE FLAKING OF THE CHROME RIMS ON OUR 2007 BUICK LUCERNE CXL. I THINK IT IS A SAFETY ISSUE SINCE THE TIRE PRESSURE DROPS. WHEN I PURCHASED THE TIRES IN MAY, 2013, AT FLYNN TIRE IN PITTSBURGH, IT WAS POINTED OUT THAT THE CHROME CLAD FINISH WAS COMING OFF THE RIMS, AND THEY EVEN HAD TROUBLE BALANCING THE NEW TIRES. MY TIRE PRESSURE DROPS SO I HAVE TO PUT AIR IN THE TIRES EVERY 3 TO 4 DAYS. WE HAVE ONLY OWNED THE CAR SINCE JANUARY, 2012. IT WAS PURCHASED AT COLUSSEY CHEVROLET IN BRIDGEVILLE. IT WAS A CERTIFIED VEHICLE SO I FEEL THEY SHOULD HAVE CHECKED IT OUT AND REALIZED THE WHEELS WERE STARTING TO FLAKE. I SPOKE TO GM REP. AT 1-866-790-5700, EXT. 21733 IN AUGUST, 2013, AND WAS ASSIGNED GM FILE NO. 71-1235298454. SHE SPOKE TO THE SERVICE MGR. AT COLUSSEY, AND HE WAS GOING TO GIVE ME REFURBISHED WHEELS FOR MY CAR AT AN APPROXIMATE COST $300 A WHEEL. HE SAID THROUGH GM THEY WOULD COST ABOUT $480. I HAVE CALLED NUMEROUS TIMES AND LEFT MESSAGES, AND NO ONE HAS CALLED BACK TO GET THIS RESOLVED. I KNOW I AM NOT ALONE, BECAUSE ONLINE THERE ARE A NUMBER OF GM OWNERS WITH THE SAME PROBLEM ON GM VEHICLES AND GMC TRUCKS. I BELIEVE IT IS A GM DEFECT ISSUE AND I SHOULDN'T BE EXPECTED TO PAY $300 A WHEEL. I UNDERSTAND THEY WERE REPLACED AT NO CHARGE ON CADILLACS. THIS IS NOT OUR FIRST BUICK. I'VE OWNED GM'S SINCE 1976. I'VE HAD SIMILAR WHEELS ON SEVERAL OF THE VEHICLES AND NEVER HAD A PROBLEM EVEN THOUGH THE CARS HAD HIGHER MILES AND WERE OLDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560842January 21, 2014
STEERING, SUSPENSION, SERVICE BRAKES, HYDRAULIC
WHEN BRINGING THE CAR IN FOR GRINDING BRAKES, MY MECHANIC INFORMED ME THAT MY RACK AND PINION WAS LEAKING AND MY REAR STRUTS WERE BROKEN AND LEAKING. (THIS WAS LATER CONFIRMED WITH A BUICK DEALERSHIP). I WAS INFORMED THAT MY CAR WOULD NOT BE ABLE TO PASS MY YEARLY INSPECTION WITHOUT THE RACK AND PINION REPAIR. I WAS ALSO INFORMED THAT THE REPAIR WOULD BE QUITE COSTLY. I WAS STUNNED SINCE I HAVE HAD NOTHING BUT COMPLAINTS AND REPAIRS WITH THIS CAR WHICH I AM STILL PAYING FOR, THE LAST PAST TWO AND A HALF YEARS RESPECTIVELY. I ONLY HAVE THE CAR FOR FOUR YEARS. I FEEL THE CAR IS TOO YOUNG TO HAVE SO MANY ISSUES ESPECIALLY SOMETHING AS SERIOUS AS A RACK AND PINION REPAIR NEEDED. THIS IS A SAFETY ISSUE. I CANNOT DRIVE THE CAR LIKE THIS EXCEPT LOCALLY AND I HAVE TO WATCH THE POWER STEERING FLUID WHICH I HAVE BEEN DOING. I ALSO CANNOT DRIVE IT NOW SINCE MY INSPECTION IS EXPIRED. I DO NOT HAVE THE MONEY TO PAY FOR THIS RIGHT NOW AND I HAVE HAD EXHAUSTIVE ISSUES WITH THIS CAR. I APPROACHED BUICK AND THEY ARE NOT RECEPTIVE. THE CAR IS NO LONGER IN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560255January 16, 2014
ELECTRICAL SYSTEM
HAD JUST GOT HOME AND NOTICED THAT THE REAR PASSENGER DOOR WAS NOT ALL THE WAY SHUT. SO I SHUT IT AND THEN LOCKED IT. WENT OUT THE NEXT DAY AND SAME DOOR WON'T OPEN EVEN THOUGH THE VISIBLE LOCK IS UP IN THE UNLOCK POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556189December 16, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THE REAR DOOR LOCKS WOULD NOT UNLOCK WHEN USING THE KEY FOB. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR ACTUATOR WOULD NEED TO BE REPLACED ON BOTH REAR DOORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555863December 12, 2013
SEATS, STRUCTURE:BODY, VISIBILITY/WIPER
SOMETIME BETWEEN 1998 AND 2008 THE BUICK LINE, AND ALMOST ALL OTHER LINES, ENLARGED THE SIZE OF THE COLUMNS SUPPORTING THE ROOF, MODIFIED THE FRONT SIDE WINDOWS TO ADD A SMALL TRIANGLE OF MATERIAL AT THE FRONT OF THE WINDOWS, AND RAISED THE HEIGHT OF THE SIDE MIRRORS AND RAISED THE HEIGHT OF THE "DASH" ABOVE THE INSTRUMENT CLUSTER. I AM IN EXCESS OF 6 FT TALL AND THIS HAD LITTLE IMPACT ON MY FIELD OF VISION. MY WIFE IS LESS THAN 5 FT AND AGE IS TAKING A TOLL ON BOTH OF US AND THIS HAS A SEVERE IMPACT ON HER FIELD OF VISION, EVEN WITH THE USE OF BOOSTER PILLOWS. THE CURRENT MODELS HAVE THE SAME DESIGN FLAW, EXCEPT FOR THE HONDA CIVIC AND THE FORD FUSION. I HAVE PERSONALLY "TESTED" THIS CONDITION BY LOCATING MYSELF AT AN INTERSECTION WHERE SEVERAL CRASHES, SOME FATAL, AND "SCROOCHING" DOWN AS BEST I COULD TO SIMULATE A 5 FT PERSON WITH THE SEAT AT ITS MAX HEIGHT, AND THERE IS A CRITICAL LOSS OF VISIBILITY, PARTICULARLY TO THE RIGHT. THERE WERE THREE CRASHES, ALL INVOLVED SENIORS, THAT WERE IN A COLLISION BECAUSE THEY PROCEEDING, AFTER STOPPING, TO CROSS THE INTERSECTION IN FRONT OF ONCOMING TRAFFIC. I HEARTILY SUPPORT YOUR PROPOSAL TO DEVELOP SOME TYPE OF RECOMMENDATIONS, OR "RATING", FOR VEHICLES THAT ARE THE MOST APPROPRIATE FOR SENIORS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554339December 2, 2013
WHEELS, AIR BAGS
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER'S SIDE TIRE BECAME DETACHED FROM THE VEHICLE UNEXPECTEDLY. THE VEHICLE HYDRO-PLANED THREE TIMES, SWERVED OFF THE ROAD AND THEN CRASHED INTO A TREE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE AIR BAGS FAILED TO DEPLOY WITH THE FORCE OF THE IMPACT. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO FACILITY TEMPORARILY. THE VEHICLE HAD BEEN PREVIOUSLY DIAGNOSED BY AN INDEPENDENT TIRE CENTER THAT THE ENTIRE FRAME WAS CORRODED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10554201November 30, 2013
STRUCTURE:BODY:DOOR
WENT TO OPEN DRIVER SIDE DOOR WHEN THE HANDLE PULLED OUT FROM THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552304November 14, 2013
ELECTRICAL SYSTEM
CORROSION OF FUSE BOX LOCATED UNDER BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552305November 14, 2013
ELECTRICAL SYSTEM
CORROSION OF FUSE BOX LOCATED UNDER BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552156November 13, 2013
AIR BAGS
MY AIR BAG LIGHT NOW REMAINS ON. THE MECHANIC HAS INDICATED THAT DUE TO DIFFERENT DRIVERS USING THE CAR AND CHANGING THE POSITION OF THE SEAT THE CONNECTION HAS BEEN SEVERED. PER THE MECHANIC , BUICK IS REPAIRING THE CARS FOR ONLY THOSE PEOPLE THAT HAVE LESS THAN 36,000 MILES. HOW CAN THEY NOT REPAIR FOR ME? WE HAVE 3 DRIVERS IN THE FAMILY AND ARE NOT THE SAME IN HEIGHT. ON PAGE 76 OF THE OWNERS MANUAL IT INDICATES THAT THE CAR HAS A SENSOR TO DETERMINE WHERE THE DRIVER IS SITTING. I WOULD EXPECT THE CAR TO NOT "WEAR" OUT IN SENSING AND SEVER THE CONNECTION. CAN YOU ASSIST WITH THIS? MY VEHICLE HAS 98572 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550383October 31, 2013
STEERING
CAR MADE A WHIRRING SOUND WHEN TURNING. TOOK IT TO THE DEALERSHIP AND THEY SAID THAT I NEED RACK AND PINION REPLACED. THERE WAS A TSB FOR FLUID LEAK FROM STEERING GEAR LINE CONNECTION WHICH I DID NOT KNOW ABOUT - THEREFORE MY POWER STEERING FLUID WAS ALMOST EMPTY. I AM A SENIOR CITIZEN AND THINK I SHOULD HAVE BEEN CONTACTED ABOUT THE TSB. THIS IS A SAFETY ISSUE IF IT AFFECTS THE STEERING AND I BELIEVE THE DEALERSHIP SHOULD BE RESPONSIBLE. ALSO WHEN I WAS AT THE DEALERSHIP ON MONDAY ANOTHER MAN WAS TOLD HE NEEDED TO HAVE RACK AND PINION REPLACED ON HIS BUICK - ISN'T THAT CURIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550201October 28, 2013
FUEL SYSTEM, GASOLINE
2006 BUICK LUCERNE . CONSUMER WRITES IN REGARDS TO A RUSTED GAS LINE ON VEHICLE. *SMD THE CONSUMER STATED A COUPLE OF WEEKS AGO, HE NOTICED A PETROLEUM ORDER AND NO SIGN OF LEAKING EVIDENCE ON THE GROUND UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY ADVISED HIM NOT DRIVE THE CAR, DUE TO A FUEL LEAK WHICH WAS CAUSED BY RUSTED FUEL AND EVAP LINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549325October 24, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE, SHE MANUALLY LOCKED THE PASSENGER AND THE REAR DOORS. WHEN THE CONTACT RETURNED TO THE VEHICLE, THE DOORS WERE UNLOCKED. THE VEHICLE WAS TAKEN TO TAKEN TO THE DEALER FOR DIAGNOSIS. THE CONTACT WAS ADVISED THAT THE LATCH LOCK ASSEMBLIES WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 56000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548992October 22, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED, IT WAS FOUND THAT THERE WAS A SEVERE OIL LEAK DUE TO THE FAILURE OF THE PAN GASKET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 15,000. UPDATED 11/19/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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