Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10423714September 6, 2011
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEAD REST LOCK IN VEHICLE *TGW THE CONSUMER STATED THE HEAD REST CAN NOT BE MOVED DUE TO THE ADDED LOCK FEATURE. THE CONSUMER STATED THE DRIVER AND PASSENGER ARE FORCED TO LOOK DOWN AT THE FLOOR IN ORDER TO BE COMFORTABLE. THE CONSUMER STATED THERE WAS NO SUPPORT FROM THE SEAT OR THE HEAD REST, WHICH CAUSES A STIFF NECK AND SHOULDERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422742August 31, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. THE CONTACT STATED THE VEHICLE HAD A PUSH BUTTON START ENGINE AND WHEN HE PUSHED THE BUTTON TO TURN THE VEHICLE OFF, THE ENGINE WOULD START WHILE HE WAS WALKING AWAY. THE VEHICLE REMAINED ON FOR TEN MINUTES DURING THE LAST TWO TIMES THE FAILURE OCCURRED; HOWEVER, THE DEALER STATED IT WAS COMPUTERIZED AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED AND ALSO STATED IT WAS ALL COMPUTERIZED AND OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 435.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421071August 22, 2011
ENGINE AND ENGINE COOLING:ENGINE
THE 2011 BUICK LACROSSE WITH A 3.6 HAD POPPING SOUND UPON STARTING WHEN CAR WAS 5 DAYS OLD; BROUGHT TO DEALERSHIP AND WAS ASKED IF I WAS SURE IT WAS MY CAR. THEY CHECKED VEHICLE AND COULD FIND NOTHING WRONG. THE PROBLEM IS INTERMITTENT. IT POPPED UPON STARTING 8-9 MORE TIMES IN 3 WEEKS. UPON LEAVING A RESTAURANT, THE VEHICLE WOULD NOT START & HAD NO POWER; ONSTAR WAS OF NO USE. DEALER HAD CAR TOWED TO THEM; KEPT CAR FOR 10 DAYS AND PUT 160 MILES ON IT AND I WAS TOLD THAT THEY REPROGRAMMED 3 COMPUTERS BUT COULD NOT REPLICATE THE POPPING SOUND. I PICKED UP MY CAR AND DISCOVERED THAT IT HAD BEEN HIT WHILE AT DEALERSHIP. DEALERSHIP HAD CAR PAINTED. I GOT MY CAR ON TUESDAY, THURSDAY IT POPPED TWICE. RETURNED CAR TO DEALER AGAIN. THEY TOLD ME TO PICK CAR UP THAT THEY COULD NOT FIND A PROBLEM. THEY FOUND THAT THE EXHAUST EXPANDED UPON STARTING AND MADE A POOFING SOUND. THEY SAID THAT THERE WAS NOTHING MORE THEY COULD DO. I HAVE BEEN IN TOUCH WITH BUICK EXECUTIVE OFFICES. THE CAR HAS 1087 MILES ON IT. IT HAD 287 WHEN I PURCHASED IT AND THEY PUT 160 MILES ON IT WHEN THEY HAD IT. I'VE ONLY HAD THE CAR 6 WEEKS AND 2 OF THOSE WEEKS IT HAS BEEN IN THE SHOP. THEY REFUSE TO GIVE ME ANOTHER VEHICLE LIKE THE ONE I HAVE OR GIVE MY MONEY BACK. WHAT OPTIONS ARE LEFT?? LEMON LAW. I DON'T REALLY WANT TO DO THAT. I LOVE THE RIDE OF THE CAR AND THE FEATURES, BUT I CANNOT ENJOY IT AT ALL AND DO NOT FEEL SAFE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418208August 9, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE WITH THE ENGINE TURNED OFF, THE VEHICLE UNEXPECTEDLY REVERSED INTO THE SIDE OF THE GARAGE DOOR AND CONTINUED TO ROLL, CRASHING INTO A CURB WHICH STOPPED THE VEHICLE. THE DRIVER SIDE DOOR AND FOUR RIMS WERE DAMAGED. THE DRIVER SIDE DOOR REQUIRED REPLACEMENT AND IN ADDITION, THERE WAS A DENT ABOVE THE FRONT PASSENGER SIDE BUMPER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO THE POWER TRAIN. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER FOR DIAGNOSIS AND COLLISION REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,142. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10417682August 5, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. THE FAILURE HAD PROGRESSIVELY GOTTEN WORSE AND THE VEHICLE WOULD VIOLENTLY JERK INTO GEAR ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS NOT THE CAUSE OF THE FAILURE, BUT RATHER THE PROGRAMMING OF THE COMPUTER. THE DEALER STATED THAT THE COMPUTER WAS SENDING INCORRECT SIGNALS TO THE TRANSMISSION, CAUSING THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY FOR THE COMPUTER SYSTEM AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 21,000. SM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416517August 1, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING, THE CONTACT STATED THAT THE SPEEDOMETER AND FUEL GAUGE WOULD FLUCTUATE AND SHE WAS UNABLE TO DETERMINE HOW FAST OR SLOW SHE WAS TRAVELING OR HOW MUCH GASOLINE WAS ACTUALLY IN THE VEHICLE. SHE ALSO NOTICED THAT THE SERVICE STABILITY TRACK AND SERVICE REAR AXLE INDICATOR LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 23,438. THE APPROXIMATE FAILURE MILEAGE WAS 1,006.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415523July 28, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH THE SERVICE SUSPENSION SOON LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE BECAUSE THE LIGHT WAS NO LONGER ILLUMINATING. THE SPEED SENSORS FOR THE WHEELS WERE REPLACED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 1,600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415528July 28, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE SERVICE SUSPENSION LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,810.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415526July 28, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE SERVICE SUSPENSION LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAILURE WAS NOT DIAGNOSED, BUT THE CONTACT WAS ALLOWED TO TRADE THE VEHICLE IN. THE FAILURE MILEAGE WAS 400. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415176July 26, 2011
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPRXIMATELY 30 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR/MODULE NEEDED TO BE REPLACED IN THE FRONT PASSENGER SEAT. THE PARTS NECESSARY TO MAKE THE REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 62,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415112July 25, 2011
AIR BAGS
NO SPECIFIC EVENTS LEADING UP TO FAILURE, THE AIRBAG WARNING LIGHT CAME ON WHEN I STARTED THE CAR AND HAS NOT GONE OFF. HAVE NOT REPAIRED. UNKNOWN CONSEQUENCES BUT SUSPECT IT COULD DEPLOY WHILE DRIVING OR NOT DEPLOY WHEN IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412130July 13, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 70 MPH THE VEHICLE STALLED. THE CONTACT WAS FORCED TO DRIVE ONTO THE EMERGENCY LANE AND ATTEMPT TO RESTART THE VEHICLE. THE VEHICLE WOULD NOT RESTART IMMEDIATELY BUT IT DID RESTART AFTER SEVERAL ATTEMPTS. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TO TEST WHICH DID NOT LIST ANY ERROR CODES REGARDING THE VEHICLE STALLING. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER FOR ANOTHER DIAGNOSTIC TEST AND WAS ALSO ADVISED THAT THERE WERE NO ERRORS CODES TO DETERMINE THE CAUSE OF FAILURE. THE CONTACT CALLED THE MANUFACTURER REGARDING THE VEHICLE STALLING. THE MANUFACTURER ADVISED THE CONTACT THAT THERE WERE NO OTHER COMPLAINTS REGARDING THE VEHICLE STALLING. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHO STATED THE CRANK SENSOR FAILED AND THE STEERING MODULE WAS FAULTY. THE CONTACT STATED VEHICLE WAS UNSAFE TO DRIVE WHICH COULD POTENTIALLY RESULT IN A SERIOUS CRASH. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412141July 13, 2011
AIR BAGS
AIRBAG READINESS LIGHT FLASHES ON AND OFF WHILE DRIVING. HAPPENS EVERTIME I DRIVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411732July 11, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY DECELERATED AND ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL BEGAN FLASHING ERRATICALLY. THE DOOR LOCKS ALSO BEGAN TO LOCK AND UNLOCK RAPIDLY; HOWEVER, THE VEHICLE BEGAN TO FUNCTION NORMALLY ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY FOR DIAGNOSTIC TESTING BECAUSE IT WOULD NOT START AND THE BODY MODULE WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. UPDATED 09/21/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412537July 10, 2011
UNKNOWN OR OTHER
HAD DRIVEN THE CAR FOR ABOUT 24 MILES. STOPPED AT A GARDEN STORE. SEVERAL MINUTES LATER AN EMPLOYEE YELLED YOUR CAR IS ON FIRE. BY THE TIME FIRE DEPT. GOT THERE THE WHOLE FRONT END OF CAR HAS BURNED OFF, FENDERS, BUMPER, HOOD AND BROKE WINSHIELD. NO FIRE GOT INTO PASSENGER COMPARTMENT EXCEPT SMOKE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10408812June 24, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407428June 19, 2011
AIR BAGS
2006 BUICK LACROSSE CXL AIRBAG WARNING LIGHT IS ON AND WILL NOT GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405101June 7, 2011
ENGINE AND ENGINE COOLING, STEERING
2010 BUICK LACROSSE. (LAWYER ON BEHALF OF CLIENT) CONSUMER HAS SEVERAL DEFECTS WITH VEHICLE SUCH AS BACK FIRING, MALFUNCTION LIGHT, CAR FALLS DEAD IN TRAFFIC, STEERING WHEEL LOCKS *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405295June 6, 2011
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD REST ON THE FRONT PASSENGER SEAT WAS TOO BIG AND WHEN HE LOOKED TO HIS RIGHT IT WOULD BLOCK HIS VISION. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR WAS IT REPAIRED. THE DEALER WAS AWARE OF THE FAILURE AND ADVISED HIM THAT THEY COULD NOT CHANGE IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,045. UPDATED 07/08/11*LJ UPDATED 07/20/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402969May 27, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE DISPLAYED AN INCORRECT FUEL LEVEL EVEN THOUGH FUEL WAS IN THE FUEL TANK. THEN, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY ADVISED THAT THE FUEL TANK WAS EMPTY. THE TECHNICIAN DISPENSED ONE GALLON OF FUEL INTO THE FUEL TANK AND WAS UNABLE TO DETECT A PROBLEM. THE FAILURE HAD NOT YET RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 07/08/11*LJ UPDATED 07/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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