Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10440839December 21, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WAS NOT EQUIPPED WITH A MANUAL RELEASE MECHANISM FOR ACCESSING THE TRUNK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439859December 14, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT WAS DRIVING 45 MPH WITH THE HEADLIGHTS ACTIVATED WHEN THE HEADLIGHTS BEGAN TO FAIL INTERMITTENTLY. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439857December 14, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH WITH THE HEADLIGHTS ACTIVATED, SUDDENLY THE HEADLIGHTS BECAME INOPERABLE. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD WHERE THE HIGH BEAM HEADLIGHTS WERE ENGAGED WHICH ALLOWED THE CONTACT TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE FAILURE WAS RELATED TO THE FAULTY BODY CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439705December 13, 2011
STEERING
DATE OF REPAIR 02/16/2011 MILEAGES: 039610 REPLACED LEFT AND RIGHT OUTER TIE RODS, DISCOVERED WORN WHEN THEY BALANCED BOTH SIDES. THERE WAS ALWAYS A CLUCKING NOISE IN THE STEERING WHEN I TOOK IT IN FOR REPAIR. AFTER THE REPAIR IT STILL RETAIN THE CLUCKING NOISE AND SO DECIDED TO GO ON LINE AND MUCH TO MY SURPRISE THERE WERE MANY COMPLAINTS ABOUT THIS CLUCKING NOISE IN THE STEERING COLUMN. WHAT I WANT TO KNOW IS THERE SOMETHING BEING DONE ABOUT THIS DEFECTIVE AND IS IT LIFE THREADING. WILL THE GOVERNMENT FORCE A RECALL TO FIX THE PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439609December 8, 2011
AIR BAGS
2009 BUICK LACROSSE. CONSUMER STATES PROBLEMS WITH VEHICLE AIR BAGS. CONSUMER STATES IT WOULD SHOW AIR BAGS OFF ABOUT ONCE A WEEK OR SO FOR A SHORT TIME AND KEEPS GETTING WORSE MORE OFTEN.*TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438513December 4, 2011
STRUCTURE:BODY
I PURCHASED THIS VEHICLE A FEW MONTHS AGO AND HAVE HAD TWO NEAR MISSES. BOTH INVOLVING A PERSON AS I WAS TURNING A CORNER. THE DRIVER HAS A HUGE BLIND SPOT (14") BETWEEN THE WINDSHIELD AND SIDE WINDOW GLASS WHICH INTEFERS WITH SEEING. IN ADDITION, THIS BLIND SPOT IS CLOSE TO THE DRIVER, MAKING IT MUCH WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437362November 27, 2011
SERVICE BRAKES, HYDRAULIC
I HAD COMPLETELY STOPPED MY VEHICLE IN A PARKING AREA AT A CONDOMINIUM COMPLEX WHERE I WAS DELIVERING A MEAL TO MY NEPHEW WHO RESIDES THERE. BECAUSE I HAD JUST RECENTLY LEARNED THAT SOMEONE FROM MY COMMUNITY WAS DYING FROM AN ENCEPHALITIS-INFECTED MOSQUITO AND I AM VERY PRONE TO MOSQUITO BITES, I DECIDED TO RE-START MY CAR AND BACK INTO THE OPEN PARKING SPACE DIRECTLY IN FRONT OF THE CONDO UNIT, A DISTANCE OF ABOUT 40 FEET FROM MY ORIGINAL STOP. I PROCEEDED TO BACK UP VERY SLOWLY AND VERY CAREFULLY INTO THE PARKING SPACE IN FRONT OF THE CONDOMINIUM UNIT. WHEN I APPLIED THE BRAKE TO STOP, THE VEHICLE FAILED TO STOP AND INSTEAD, IN WHAT SEEMED LIKE A FLASH, ROCKETED BACKWARD, A DISTANCE OF ABOUT 40 FEET INTO THE SIDE OF THE CONDOMINUM. THE VEHICLE WAS TRAVELING SO FAST THAT IT MISSED THE SHRUBBERY IN FRONT OF THE BUILDING AND STRUCK THE WINDOW ABOVE IT, CRASHING INTO THE BUILDING. AT THE TIME, I WAS AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD OF OVER 30 YEARS. THERE IS NO QUESTION IN MY MIND THAT I APPLIED THE BRAKE, BUT IT FAILED TO STOP THE VEHICLE. BASED ON MY RECOLLECTION AND ON MY DRIVING EXPERIENCE, I AM CERTAIN THAT THERE WAS NO WAY THAT I HAD STEPPED ON THE ACCELERATOR BY ACCIDENT. ON THE CONTRARY, I BELIEVE THIS WAS AN INSTANCE OF SUDDEN UNINTENDED ACCELERATION. I SUFFERED WHIP LASH BUT WAS TREATED AND RELEASED IN THE HOSPITAL EMERGENCY ROOM. MY VEHICLE WAS TOTALED, HOWEVER. TO THIS DAY, I STILL HAVE NIGHTMARES OF THE HORRIBLE FEELING WHEN THE CAR THAT I HAD LOVED SO MUCH ROCKETED BACKWARD AND I FELT TOTALLY HELPLESS AND TRAPPED INSIDE. HAVING NOT PREVIOUSLY HEARD OF SUDDEN UNINTENDED ACCELERATION, I WAS INITIALLY IN SHOCK AND AT A TOTAL LOSS TO EXPLAIN WHAT HAD HAPPENED. I ONLY KNEW THAT I HAD STEPPED ON THE BRAKE, BUT THE CAR CONTINUED IN ITS BACKWARD PATH AND, IN A FLASH, ROCKETED BACKWARD. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10436826November 23, 2011
STEERING
HAVE HAD CONTINUED PROBLEMS WITH ADJUSTABLE STEERING WHEEL LOCKING MECHANISM THE DEALER HAS ADVISED THAT IT "IS THE WAY IT IS" RETURNED MULTIPLE TIMES . I WAS TO FIND A MAJOR SERVICE REPAIR ON LINE ABOUT THE PROBLEM AND CALLED THE DEALERSHIP. IT WAS THEN SUPPOSED TO BE REPAIRED...BUT WITHIN 5 MILES OF OUR HOME ON A TWISTING ROAD THE STEERING WHEEL BECAME DISCONNECTED FROM THE LOCKING DEVISE!!!! I WAS TO LOOSE CONTROL OF THE CAR DUE TO THE WAY IT HAPPENED...WITHOUT ANY WARNING AND LOST CONTROL WENT OFF THE ROAD. I WILL NOT DRIVE THE CAR..($40,000 +) DUE TO THE WAY IT IS NOW. THE DEALERSHIP..GM..WILL BE SENDING A TOW TRUCK TO RE SERVICE THE PROBLEM TODAY...(IF THE SAFETY PROBLEM IS CORRECTABLE ) THIS HAS BEEN A ON GOING PROBLEM AND DEALERSHIP SAYS 'THIS IS THE FIRST TIME WE HAVE SEEN SUCH A PROBLEM" (IF SO..WHY A SERVICE BULLETIN HAS BEEN ISSUED ..NHTSA 10038705..REFF PI-0462..? THE DEALERSHIP AND OR GM DID NOT STRESS THE SAFETY CONCERNS OF THIS PROBLEM. EVERYTHING ELSE ON THIS CAR HAS WORKED 100%...WITH EXCEPTION OF THE LOSS OF STEERING CONTROL AFTER SERVICING AFTER THE SERVICE WAS PERFORMED FOR THIS CONDITION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10435909November 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 BUICK LACROSSE. CONSUMER STATES INJURY AND ACCIDENT DUE TO A MECHANICAL ANOMALY STATING VEHICLE REVERSED ON ITS OWN. THE CONSUMER STATED SHE PUT THE GEAR IN PARK, OPENED THE DOOR AND LEFT IT OPEN WHILE SHE WALKED APPROXIMATELY EIGHT STEPS. AS THE CONSUMER TURNED AROUND, SHE SAW THE VEHICLE TRAVELING BACKWARDS AND RAN TO STOP IT. SOON, THE VEHICLE WAS IN THE MIDDLE OF THE STREET AND SHE REALIZED SHE COULDN'T GET IN THE VEHICLE, BUT AT THAT POINT THE DOOR APPARENTLY HIT THE CONSUMER AND KNOCKED HER TO THE PAVEMENT. THE INJURY RESULTED IN A CONCUSSION WHICH EVENTUALLY REQUIRED BRAIN SURGERY TO REMOVE A HEMATOMA. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10434210November 4, 2011
ELECTRICAL SYSTEM
DASH MESSAGE LIGHTING BLANKS OUT SPORADICALLY OR GOES VERY DIM DURING DAY LIGHT HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434072November 3, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DASH LIGHTS WILL NOT COME ON WHEN STARTING THE CAR. THIS HAPPENS ON OCCASION (ABOUT 2 TIMES PER MONTH). IT IS IMPOSSIBLE TO DETERMINE WHEN THIS HAPPENS. THE DASH LIGHTS MAY COME ON FROM FIVE MINUTES TO AN HOUR AFTER THE CAR IS STARTED. THIS MOSTLY HAPPENS WHEN THE CAR IS FIRST STARTED. ON SEVERAL OCCASIONS IT HAS DONE OUT WHILE DRIVING. GM HAS OFFERED A DIAGNOSES OF THE PROBLEM BUT THIS WOULD ONLY BE BENEFICIAL IF THEY WERE OFF AND STAYED OFF WHEN I WOULD GO TO A DEALER. I HAVE TRIED THIS ANY THE LIGHTS ALWAYS COME BACK ON BEFORE I ARRIVE. MY NEIGHBOR HAS A BUICK THE SAME YEAR AS MINE AND HIS DOES THE SAME THING. THE DEALER REFUSES TO FIND THE PROBLEM AND SAYS IT IS SUPPOSE TO WORK THAT WAY. THEY ARE WRONG ON THIS PROBLEM. WHEN THE LIGHTS GO OUT YOU CAN NOT SEE ANYTHING IN THE DASH LIGHTED AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433747October 31, 2011
POWER TRAIN
WHILE DRIVING ON BUSY FREEWAY 2010 BUICK LACROSSE LOSS ALL POWER, WOULDN'T ACCELERATE, COULDN'T DO ANYTHING BESIDES PANIC AND COAST OFF FREEWAY TO MERIDIAN, VERY UNSAFE AND SCARY SITUATION. BUT I WAS TOLD IT WAS A MODULE SWITCH THAT DIDN'T TELL THE TRANSMISSION WHAT TO DO. BUT A NEW TRANSMISSION WAS REPLACE PRIOR TO THAT INCIDENT AND STILL HAVING PROBLEM AFRAID TO DRIVE CAR, IT MIGHT SHUT DOWN AGAIN WHILE DRIVING JUST FEEL UNSAFE TO DRIVE THE CAR, IM TERRIFY OF WHAT WOULD HAPPEN NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432922October 26, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEAD LIGHTS WERE INOPERABLE. THE CONTACT WOULD HAVE TO ENGAGE THE HIGH BEAMS FOR SUBSTANTIAL ILLUMINATION WHEN DRIVING AT NIGHT. THE DEALER ATTEMPTED TO DIAGNOSE THE FAILURE, BUT WAS UNSUCCESSFUL. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,800 AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432428October 22, 2011
ELECTRICAL SYSTEM
I RECENTLY PURCHASED A 2012 BUICK LACROSSE WITH EASIEST. I HAD IT LESS THAN 48 HOURS AND HAD TO TAKE IT TO THE DEALER DUE TO CHECK ENGINE LIGHT COMING ON. THEY STATED THE GENERATOR WAS FAULTY AND NEEDED REPLACED AND THERE WERE 7 CODES THAT SHOWED UP. AFTER ABOUT A WEEK THEY WERE FINALLY ABLE TO HAVE ONE SHIPPED FROM THE ASSEMBLY PLANT. IT WAS INSTALLED ON 10/21/11 AT WHICH TIME I WENT TO PICK IT UP. AFTER STARTING THE VEHICLE I NOTICED THE CHECK ENGINE LIGHT ON AGAIN. THEY TESTED IT AND 5 CODES CAME UP WHICH THEY SAID ARE RELATED TO THE GENERATOR OR EASIEST SYSTEM. THE CAR IS STILL THERE SO THEY WILL BE TRYING AGAIN TO FIND OUT THE ISSUE. THERE ARE SEVERAL TSB'S OUT THERE FOR THIS ISSUE. HOPEFULLY THIS CAN BE RESOLVED BEFORE I GO THE LEMON LAW ROUTE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428628October 2, 2011
ELECTRICAL SYSTEM
THIS VEHICLE HAS THE PUSH BUTTON KEYLESS START. PAGE 10-89 OF THE OWNER MANUAL DESCRIBES THE METHOD TO MOVE THE TRANSMISSION LEVER FROM PARK TO NEUTRAL WITHOUT STARTING THE ENGINE, FOR THE PURPOSE OF TOWING THE VEHICLE OR MOVING IT WITHOUT STARTING THE ENGINE (IF THE CAR BATTERY IS DEAD OR THE ENGINE WILL NOT START FOR ANY OTHER REASON), SUCH AS ONTO A TOW TRUCK FOR TRANSPORT TO A SERVICE CENTER. THE MANUAL SAYS TO SET THE PARKING BRAKE (THIS CANNOT BE DONE IF THE CAR BATTERY IS DEAD BECAUSE THE PARKING BRAKE IS ELECTRICALLY OPERATED), SELECT THE ACCESSORY MODE (BY PUSHING THE START BUTTON TO SHOW AN AMBER LIGHT AS DESCRIBED ON PAGE 9-20), THEN SQUEEZE THE SMALL LEVER ON THE FRONT OF THE TRANSMISSION LEVER, AND MOVE IT FROM PARK TO NEUTRAL. THIS DOES NOT WORK. THE LEVER CANNOT BE MOVED OUT OF PARK. APPLYING THE FOOT BRAKE DOES NOT HELP. I TOOK THE CAR TO LIBERTY BUICK IN PEORIA, AZ, AND DESCRIBED THE PROBLEM TO SALESMEN AND SERVICE ADVISORS. NONE OF THEM COULD MAKE IT WORK OR EXPLAIN WHY. THIS PROCEDURE WAS TRIED WITH ANOTHER LACROSSE WITH THE KEYLESS START FEATURE AND IT ALSO DID NOT WORK, VERIFYING THAT THIS IS A PROBLEM WITH ALL LACROSSE KEYLESS START VEHICLES. THIS PROCEDURE WORKS WITH A "KEYED START" VEHICLE IF THE KEY IS TURNED TO THE 'ON' POSITION (NOT THE 'ACCESSORY' POSITION AS STATED IN THE MANUAL). APPARENTLY, INSUFFICIENT TESTING WAS DONE ON THIS FEATURE AND IT WAS NOT CORRECTLY PROGRAMMED INTO THE ELECTRONIC SYSTEM OF THE VEHICLE. THE INTERLOCK BETWEEN THE ENGINE, BRAKE, AND TRANSMISSION LEVER IS NOT RELEASED IN THE ACCESSORY MODE AND THERE IS NO 'ON' POSITION FOR THE KEYLESS IGNITION WITHOUT STARTING THE ENGINE. THIS MEANS THAT IF MY CAR IS IN MY GARAGE OR ON A ROAD AND THE BATTERY IS DEAD OR THE ENGINE WILL NOT START, I WILL BE UNABLE TO MOVE IT OUT OF THE GARAGE OR OUT OF TRAFFIC OR ONTO A TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428028September 30, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE CXL AWD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THE INTERNAL MODE SWITCH MANUAL SHIFT AND D-DENT LEVER NEEDED TO BE REPLACED. THE SHIFT AND THE LEVER WERE REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,360.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427767September 28, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 45 MPH WHEN THE EXTERIOR AND INTERIOR LIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,800 AND THE CURRENT MILEAGE IS 8,250. UPDATED 12/16/11*LJ UPDATED 12/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427539September 27, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT COULD NOT SEE THE FRONT END OF THE VEHICLE HOOD, FENDERS, AND BUMPER OR THE GROUND IN ORDER TO VERIFY WHEN TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE SALES MANAGER ADVISED THE CONTACT TO INSTALL A BACK UP BUMPER CAMERA TO THE FRONT BUMPER TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,050 . THE CONSUMER STATED WHERE THE HOOD AND DASH MEET AT THE WINDSHIELD, BOTH ARE RISING AND THE WINDSHIELD WIPERS SIT ON TOP OF THAT. IT IS DESIGNED FOR RECESSED WIPERS, BUT THE BLADES ARE NOT RECESSED. THEY SIT ABOVE THE HIGH PART OF THE DASH. ONE THIRD OF THE HOOD SURFACE WOULD BE INVISIBLE WITHOUT WIPER BLADES. TO SEE THE HOOD TOP SURFACE, THE CONSUMER MUST RAISE THE SEAT AND PLACE IT FORWARD, SO HE CAN HIS CHIN OVER THE TOP OF THE STEERING WHEEL. UPDATED 10/28/11 UPDATED 11/09/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425813September 16, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE LIGHTS CON THE INSTRUMENT PANEL WOULD FAIL SPORADICALLY, CAUSING LIMITED VISUALIZATION OF THE GAUGES WHEN DRIVING AT NIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424251September 8, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER AIR BAG OFF INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES FOR THE SIMILAR FAILURE. IN 2009, THE FRONT PASSENGER SEAT WAS REPLACED AND THE FAILURE CONTINUED TO OCCUR. IN ADDITION, THE AIR BAG SENSOR WAS REPLACED AND THE TECHNICIAN STATED THE AIR BAG FUNCTIONED PROPERLY, EVEN THOUGH THE DEFECT CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE CONSTANT PROBLEM AND PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 09/30/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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