Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10521155June 21, 2013
SUSPENSION, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON A TWO-LANE COUNTRY ROAD. TO AVOID A DEAD ANIMAL IN THE ROAD (POSSIBLY WOODCHUCK), I SWERVED HARD LEFT AT WHICH TIME THE VEHICLE BEGAN TO SHAKE VIOLENTLY, SO MUCH SO I THOUGHT IT WOULD ROLL OVER. THE CAR BOUNCES AT EVERY LITTLE BUMP, PULLS SHARPLY RIGHT WHEN BRAKING, WOBBLES AT THE SLIGHTEST EXCUSE, AND IS VERY UNSTABLE. THERE IS A KERPLUNK NOISE AT THE SMALLEST ROAD INDENTATION (WHICH MAY BE BECAUSE AN ODD TIRE WAS PUT ON THE CAR). IT IS VERY HARD TO SEE VEHICLES PASSING ON THE RIGHT BECAUSE OF THE LARGE HEADRESTS, HUGE MIRROR AND POST BETWEEN DOORS. NOT A SAFE CAR! PLEASE AVOID THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520736June 19, 2013
AIR BAGS, SEATS
PASSENGER SENSING SYSTEM APPEARS TO BE TOO SENSITIVE. OWNERS MANUAL STATES THAT THE SYSTEM IS DESIGNED TO DETECT ADULT SIZED PASSENGERS. HOWEVER A SMALL PURSE (6LBS) IS SUFFICIENT TO ACTIVATE THE AIRBAG LIGHT ON THE CONSOLE AND RING THE CHIMES ALERTING THE DRIVER THAT THE FRONT PASSENGER IS NOT BELTED IN. TESTED WITH 8 Y/O DAUGHTER (43LBS) WITH SAME RESULT. DEALER HAS EXAMINED THE SYSTEM AND FOUND IT TO BE PERFORMING AS DESIGNED. BUICK CUSTOMER SERVICE RETURNED MY PHONE CALL AND STATED THAT BASED ON THE MALFUNCTION AND THE VERBIAGE IN BULLETIN 12-09-41-002A THIS MALFUNCTION IS OKAY AND NO FURTHER SERVICE IS REQUIRED. IMPORTANT TO NOTE THAT MY 2007 YUKON XL DENALI REQUIRES A WEIGHT OF APPROXIMATELY 40 LBS TO ACTIVATE THE SEATBELT INDICATOR AND ABOUT 80LBS TO TURN ON THE AIRBAG. BUICK NEEDS TO BE RECALIBRATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520284June 17, 2013
ELECTRICAL SYSTEM
THE DOOR LOCKS DO NOT WORK AT ALL, OR SOMETIMES THEY WORK, AND IF THEY WORK IT IS ONLY ONE DOOR, AND IF YOU PUT THE CAR IN PARK AND TAKE THE KEYS OUT, THE DOORS WILL NOT UNLOCK. THEY DO NOT WORK WITH THE KEY FOB EITHER. ALSO WHEN DRIVING THE DASHBOARD GOES BLACK, AND SO DOES THE RADIO, CAN NOT SEE ANYTHING ON THE DASHBOARD, AND THEN IT WILL TURN ON, IT GOES IN AND OUT RANDOMLY, NOT ALL THE TIME. ALSO WHEN DRIVING THE A/C WILL GO REAL LOW WHEN IT IS ON HIGH, AND THEN IT WILL RETURN TO HIGH AGAIN IT DOES THIS AS I AM DRIVING AND WHILE I AM AT A STOP LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519999June 16, 2013
STRUCTURE:BODY:DOOR
UNLOCKED CAR WITH KEY REMOTE. GRABBED DRIVER SIDE DOOR HANDLE AND THE SPRING ACTION HANDLE CAME RIGHT OUT OF THE DOOR. LOCK STILL IN DOOR, HOWEVER HANDLE IS BROKEN AND IS NO LONGER ATTACHED TO THE LOCK. UNABLE TO BE USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519906June 15, 2013
STEERING, STRUCTURE, EXTERIOR LIGHTING
WHILE DRIVING ON THE HIGHWAY IN THE RAIN, MY HEADLIGHTS WENT OUT. I WAS TERRIFIED. TURNING THE SWITCH ON AND OFF WOULD NOT FIX THE PROBLEM. I TOOK THE CAR TO THE DEALERSHIP. THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND WOULD NOT FIX IT. I HAD TAKEN THE CAR TO THE DEALERSHIP SHORTLY AFTER PURCHASE IN 2009 AND HAD COMPLAINED OF LEAKING SEAL ON THE TOP EDGE OF THE DRIVER'S SIDE DOOR IN THE RAIN. WATER WOULD DRIP ALL OVER MY LEFT ARM, SHOULDER AND ARM REST. THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND WOULD NOT FIX IT. NOW THE HEADLIGHTS WILL REFUSE TO WORK ON AN INTERMITTENT BASIS. THE DEALERSHIP WILL NOT FIX IT. THE DASH READS HEADLIGHTS SUGGESTED BUT THEY WILL NOT COME ON. I CAN USE THE DIMMER ON THE STEERING COLUMN AND THE BRIGHT LIGHTS WILL WORK, BUT DRIVING WITH BRIGHT LIGHTS INTO ONCOMING TRAFFIC IS DANGEROUS. I NEED TO HAVE A DEALER FIX THIS PROBLEM. I TOOK THE CAR THROUGH A CAR WASH FOR THE FIRST TIME THE OTHER DAY AND THE LIGHTS HAVE BEEN ACTING UP AGAIN. PLEASE HAVE SOMEONE CONTACT ME AND AUTHORIZE REPAIRS AT THE DEALERSHIP. I AM AFRAID TO DRIVE EVEN A SHORT DISTANCE AT NIGHT NOT KNOWING WHEN MY HEADLIGHTS WILL SUDDENLY GO OUT AGAIN. IT HAS HAPPENED SEVERAL TIMES NOW. IT REALLY SCARES ME AND CONCERNS ME THAT A DEALERSHIP WOULD NOT REPAIR THE PROBLEM. *TR UPDATED 09/10/13*LJ THE CONSUMER ALSO STATED THERE WAS A NOISE COMING FROM THE STEERING, A SQUEAKING NOISE COMING FROM THE DASH AREA, AND WATER WOULD DRIP THROUGH THE TOP DOOR, EVERY TIME IT RAINED. ALSO, THERE WAS A VIBRATION ISSUE, SO THE DEALER REPLACED THE TIRES, BUT IT DIDN'T RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519914June 15, 2013
STEERING
STEERING WHEEL COLUMN SQUEAKS ON EVERY TURN. IT SOUNDS LIKE A TIRE SQUEAL. LIKE RUBBER RUBBING ON SOMETHING.NOTICED IT BEGINNING OF THE YEAR AND IT CONTINUES TO GET WORSE. HAPPENS ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519711June 13, 2013
VEHICLE SPEED CONTROL, STRUCTURE:BODY, WHEELS, SUSPENSION
AFTER STARTING ENGINE AND PLACING GEAR IN DRIVE, THE CAR ACCELERATED ON ITS OWN SO FAST THAT IT LEFT TIRE MARKS ON THE PAVEMENT FROM WHERE THE ACCELERATION STARTED. THE CAR PASSED THROUGH THE PARKING LOT LANE, OVER TWO CURBS, SLIGHTLY SCRAPING A SMALL POST IN THE PARKING LOT CAUSING THE DAMAGE TO THE RIGHT SIDE OF THE CAR. AFTER TRYING TO STOP THE CAR BY APPLYING THE BRAKES AND SHIFTING TO NEUTRAL AND THE CAR RUNNING OVER TWO CURBS AND STEERED INTO BALES OF HAY WHICH HELPED BRING THE CAR TO A STOP, SHUT THE ENGINE OFF AND GOT OUT OF THE CAR. THE CAR WAS TOWED TO THE BUICK DEALER AND BUICK DIV. WAS INFORMED AND THE FOLLOWING IS THE NUMBER ASSIGNED TO THE CASE BY BUICK: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515576June 6, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
COMING HOME FROM THE HOSPITAL ON I-65, WITH MY MOTHER THE LOW BEAM HEADLIGHTS SUDDENLY WENT OUT WE MANAGED TO PULL OVER SAFELY BUT SHAKEN UP. AFTER A FEW MINUTES THE LOWBEAMS CAME BACK ON. WE HAVE HAD RECURRING PROBLEMS WITH THIS BUT NEVER KNEW WHEN TO EXPECT IT TO HAPPEN. WE REPLACED THE RELAY AND SOLVED THE PROBLEM TEMPORARILY. THE CAR NOW HAS 96000 MILES AND NO LOW BEAMS. IF GENERAL MOTORS DON'T THINK THIS ISSUE IS SEVERE ENOUGH TO DO A RECALL MAYBE THEY MIGHT RESPOND TO A CLASS ACTION LAWSUIT. ONCE I DECIDE TO SELL THIS CAR IT WILL BE THE LAST BUICK I EVER OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514263May 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DECELERATING, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED TO SEND A ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514045May 29, 2013
STEERING
SON WAS DRIVING TO PICK UP HIS MOTHER FROM WORK. STEERING BECAME HARD TO TURN (2ND TIME IN ONE MONTH). VEHICLE WAS REPAIRED FOR RACK AND PINION PROBLEMS NOT ONE MONTH AGO. PROBLEM HAS RECURRED. GM IS AWARE THAT THERE IS A PROBLEM WITH THIS PLATFORM (SHARED WITH BUICK LUCERNE) AND CHOOSES NOT TO FIX OR ADDRESS THE PROBLEM UNTIL THERE IS LOSS OF LIFE. THE NHTSA IS AWARE THAT THERE IS A PROBLEM ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513687May 27, 2013
EXTERIOR LIGHTING
STARTED OFF LOW BEAM HEAD LIGHTS WOULD FADE IN AND OUT THEN ONE DAY I HAD NO LOW BEAM HEAD LIGHTS AT ALL EVERY SHOP I TAKE THIS CAR TO NO ONE HAS A CLUE WHY MY LOW BEAM LIGHTS WANT WORK AUTO OR MANUAL. . HIGH BEAM LIGHTS ARE OK AND I HAVE NO OTHER ELECTRICAL PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513688May 27, 2013
ENGINE AND ENGINE COOLING
LOOSING ANTIFREEZE AND CANT FIND LEAK. WHEN DRIVING I CAN SMELL IT AND WHEN I CHECK THE ANTIFREEZE LEVEL IT'S LOW. CAN'T FIND A LEAK, BUT I'M ADDING ANTIFREEZE TO OFTEN 1 GL. EVERY OTHER WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513394May 24, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE POWER WINDOWS WOULD CONTINUE TO CLOSE AFTER THE POWER SWITCH WAS NO LONGER BEING ENGAGED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50. THE CURRENT MILEAGE WAS 4,800. ..UPDATED 07-05-13 *BF UPDATED 07/12/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513209May 22, 2013
SEAT BELTS
2012- BUICK LACROSSE- 7,000 MILES--WHILE DRIVING LAST WEEK AND STOPPED AT A REST AREA, THE ANCHOR BOLT ON MY DRIVERS SEATBELT CAME OFF FROM THE BRACKET AT THE BOTTOM OF THE SEAT- I HAND TIGHTENED THE BOLT- AND PLAN TO TAKE TO THE DEALER THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512176May 15, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE POWER DOOR LOCKS DO NOT WORK EITHER WITH DOOR SWITCHES OR THE REMOTE FAB. ONLY WAY TO LOCK OR UNLOCK DOORS IS TO MANUALLY LOCK OR UNLOCK DOORS, EXCEPT ONE DOOR WHICH WILL LOCK AND UNLOCK WITH KEY. REMOTE START DOESN'T WORK BECAUSE DOOR CAN'T BE LOCKED WITH FAB. TOOK TO DEALER AND WAS TOLD THAT 3 DOORS NEEDED TO HAVE THE ACTUATORS REPLACED. PRICED OVER $750.00. DEALER, EMERSON CHEVY-BUICK OFFERED NO ASSISTANCE. IT SEEMS TO ME THAT THERE ARE PROBLEMS WITH THE CONTROL UNIT THAT SENDS SIGNALS TO ACTUATORS, BOTH BY DOOR SWITCHES AND THE FAB. BASED ON THE COMPLAINTS FILED I AM NOT ALONE. THIS VERY EXPENSIVE PROBLEM, BUT A SEVERE SAFETY ISSUE AS DRIVER'S DOOR DOES NOT UNLOCK WHEN KEY REMOVED AFTER STOPPING.-[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511842May 14, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 19,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511153May 8, 2013
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE WITH 2012 SUMITOMO TIRES, SIZE: 225-55-R17, MODEL NUMBER: 97VSMV88. THE CONTACT STATED THAT BEFORE ENTERING THE VEHICLE HE NOTICED THAT THE TIRE PRESSURE DECLINED SIGNIFICANTLY. THE CONTACT ATTEMPTED TO ADD AIR TO TIRE BUT THE PROBLEM PERSISTED AND THE AIR PRESSURE FLUCTUATED WHILE THE CONTACT DROVE AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER, WHERE THE VEHICLE WAS TAKEN FOR DIAGNOSIS. THE DEALER WAS NOT ABLE TO DUPLICATE THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES WAS 4,000 AND THE FAILURE MILEAGE OF THE VEHICLE WAS 38,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511084May 8, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY, POWER TRAIN
UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510864May 6, 2013
ELECTRICAL SYSTEM
4/6/2013 MY 2013 BUICK LACROSSE 4 CYLINDER MODEL WAS PARKED IN DRIVEWAY. AT 9PM MY HUSBAND WENT OUTSIDE TO GET SOMETHING FROM THE CAR AND SAW THE CAR ON FIRE WITH FLAMES COMING FROM THE BACK END REAR BUMPER. BY THE TIME HE COULD GET A HOSE TO PUT OUT THE FIRE, THE BACK BUMPER, THE REAR SIDE ON THE PASSENGER SIDE AND THE REAR TAIL LIGHTS HAD ALL MELTED FROM THE HEAT. THE CAR HAS BEEN IN THE BODY SHOP SINCE 4/8/2013 AND NO WORK CAN BE DONE BECAUSE THE SHOP CAN NOT GET A CRITICAL PART FROM GM. THE PART IS THE WIRING HARNESS FOR THE EASSIST AND GM DOES NOT HAVE THIS PART IN THEIR PARTS INVENTORY. ON 5/6/2012, I CONTACTED GM CUSTOMER SERVICE AND WAS TOLD THAT THE DEALER CAN ORDER THE PART ONLY NO ONE CAN GIVE A DATE WHEN THE PART WILL BE AVAILABLE. I WAS TOLD IT COULD BE TWO WEEKS OR 6 MONTHS. THE WIRING HARNESS IS WIRED BY HAND AND GM ONLY HAS THE STOCK ON HAND FOR THEIR ASSEMBLY LINE. UNTIL I SAW THE 5/6/2013 ARTICLE ON THE FIRE RISK ASSOCIATED WITH THIS MODEL CAR, I HAD THOUGHT THAT THIS WAS ARSON. I NOW BELIEVE THAT I AM DEALING WITH A DEFECTIVE CAR AND NO ONE FROM GM TOLD ME OF A RECALL. I FOUND THE ARTICLE AS A RESULT OF A WEB SEARCH. I HAVE BEEN WITHOUT MY CAR FOR ONE MONTH AND MY INSURANCE COMPANY HAS TRIED TO WORK WITH THE DEALER TO GET DEFINITIVE INFORMATION ON WHEN PART CAN BE AVAILABLE. THE DEALER HAS TO INSTALL THE WIRING HARNESS PRIOR TO THE BODY SHOP DOING ANY WORK. NOW BASED ON ITS RECALL, I SUSPECT THAT THIS IS THE SOURCE OF THE FIRE. TOO COINCIDENTAL!..UPDATED 05/08/13 *BF UPDATED 05/15/13*LJ THE CONSUMER STATED THE FIRE WAS CAUSED BY ARSON. UPDATED 05/29/2013*JS *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10510716May 5, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING OUT INTERSTATE TAKING MY DAUGHTER AND GRANDKIDS HOME IT WAS DARK AND ALL THE SUDDEN MY HEADLIGHTS WENT OFF, HAD TO TRY AND GET PULLED OVER TO SHOULDER I WAS SCARED I WOULD WRECK BECAUSE I COULD NOT SEE WHERE I WAS GOING, GOT PULLED OVER AND AFTER TURNING CAR OFF AND ON SEVERAL TIMES FINALLY AFTER ABOUT 30 MINS OR SO MY HEADLIGHTS CAME BACK ON. I NEVER KNOW WHEN THIS IS VGOING TO HAPPEN AND IT FRIGHTENS ME TO THINK I COULD HAVE A SERIOUS ACCIDENT WITH MY 8YR OLD CHILD IN THE CAR WITH ME. THE DEALER I PURCHASED FROM WILL NOT WORK WITH ME TO GET THIS PROPERLY FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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