Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10536414August 20, 2013
POWER TRAIN
THE PROBLEM HAS OCCURRED THREE TIMES. WHILE DRIVING ON THE HIGHWAY AT 45 TO 50 MPH THE CAR SUDDENLY DOWNSHIFTS CAUSING THE MOTOR TO ACCELERATE WHILE THE VEHICLE SLOWS DOWN AND WHEN THE ACCELERATOR IS COMPLETELY RELEASED THE SPEED IS QUICKLY REDUCED LIKE THE BRAKE IS BEING APPLIED...TO MAINTAIN A SPEED OF 25 TO 30 MPH THE MOTOR RPM HAS TO BE IN THE 3500 RANGE. THIS CONDITION REMAINS UNTIL THE VEHICLE IS STOPPED AND THEN IT RETURNS BACK TO NORMAL OPERATIONS. THIS VEHICLE WAS RETURNED TO THE DEALER FOR CORRECTION BUT THEY SPENT TWO DAYS AND NEVER DID FIND THE PROBLEM. THAT'S WHY I'M SENDING THIS TO YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536149August 19, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT SHE STARTED THE ENGINE AND ACTIVATED THE LOW BEAM HEADLIGHTS BUT THEY WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE LOW BEAM MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,459.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535786August 16, 2013
STEERING
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHEN MAKING A SHARP TURN IN EITHER DIRECTION, THE STEERING WHEEL WOULD EXHIBIT A LOUD KNOCK WITHOUT WARNING. THE CONTACT MENTIONED THAT IT WAS A SAFETY CONCERN OF HIS THAT THE STEERING WHEEL WOULD DETACH AS A RESULT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THERE WAS NO FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS IT WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,700. UPDATED 10/17/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533261August 2, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WAS DRIVING APPROXIMATELY 3 MPH AND ACTIVATED THE HEADLIGHTS HOWEVER, THE DRIVER'S SIDE HEAD LAMP ILLUMINATION WAS EXTREMELY DIM. IN ADDITION, WHENEVER THE HIGH BEAM HEADLIGHTS WERE ENGAGED, THE DRIVER'S SIDE HEAD LAMP WOULD NOT ILLUMINATE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 107,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532433July 29, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
I NOTICED THIS PROBLEM NOT LONG AFTER GETTING CAR WHEN STOPPED IN DRIVE GOING FROM BRAKE TO GAS CAR SEEMS TO ACT LIKE ITS ON OIL SLICK THEN CATCHES ON WITH A SUDDEN JERK. IT WILL ALSO WHEN GOING FROM GAS TO BRAKE EVEN ON INCLINE WILL LUNGE FORWARD IT ALSO WILL JUST SUDDENLY SPEED UP WITH OUT ANY ACCELERATION ITS LIKE THE CAR IS IN CRUISE CONTROL. I HAVE HAD CAR IN SEVERAL TIMES AND ALWAYS THEY CANT TELL ME ANYTHING I'M NOT THE ONLY PERSON WHO NOTICES THIS ANYONE WHO IS IN CAR ASKS WHAT WAS THAT OR WHAT JUST HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531650July 24, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE FOUR POWER DOOR LOCKS FAILED TO UNLATCH OR LATCH WHEN ACCESSED THEM WITH THE KEY FOB. THE MALFUNCTION RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH REAR DOOR LOCKS WERE REPLACED AT THE MANUFACTURER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532505July 24, 2013
AIR BAGS, SEATS
I HAVE HAD TWO ISSUES INVOLVING THE NEED TO REPLACE WHAT I UNDERSTAND TO BE THE PASSENGER PRESENCE AIRBAG SENSOR. THIS ITEM CONSISTS OF A COMPLETE ASSEMBLY, THE ACTUAL SEAT PASSENGER SENSOR/SCALE ASSEMBLE AND THE ASSOCIATED COMPUTER. AT ABOUT 18,500 WHILE DRIVING, THE PASSENGER AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THERE WAS A PASSENGER SETTING ON THE SEAT IN EXCESS OF 125 POUNDS WEARING A SEAT BELT. AFTER SEVERAL COMPLAINTS AND TESTS ,AT 24,008 MILES THE BUICK DEALER REPLACED AN ITEM LISTED ON THE WORK ORDER AS THE INFLATABLE RESTRAINT PASSENGER SEAT SUPPRESSION MODULE 19124100 MODULE KIT. AT ABOUT 42,600 MILES A SIMILAR PROBLEM DEVELOPED IN THAT THE AIRBAG READINESS ICON LIGHT, ON THE INSTRUMENT PANEL CAME ON, INDICATING A COMPLETE AIRBAG SYSTEM MALFUNCTION. I SOON DISCOVERED THAT POUNDING ON THE SEAT WOULD MAKE THE LIGHT GO OUT UNTIL ANOTHER MALFUNCTION OCCURRED, USUALLY WHEN THE PASSENGER GOT OUT OF THE CAR. AGAIN AFTER REPEATED COMPLAINTS AND TESTS AT 46,713 MILES THE BUICK DEALER INSTALLED AN ITEM LISTED ON THE WORK ORDER AS THE A PPS MODULE 19258127 REMANUFACTURED MODULE KIT. BY WHATEVER NAME THIS THE SECOND TIME A COMPLETE PASSENGER PRESENCE AIRBAG SENSOR ASSEMBLY HAD TO BE REPLACED IN THE PASSENGER SEAT. I CONSIDER THIS TO BE A SAFETY ISSUE. IN THE FIRST INSTANCE WHEN THE MALFUNCTION OCCURRED THERE WAS NO AIR BAD PROTECTION FOR THE PASSENGER. IN THE LATTER CASE THERE WAS A COMPLETE AIRBAG SYSTEM FAILURE. THE FIRST REPLACEMENT WAS COVERED UNDER WARRANTEE BUT THE SECOND REPLACEMENT I HAD TO PAY FOR MYSELF. INTERNET SEARCHES HAVE DISCLOSED THAT THERE ARE OTHER 2008 BUICK LACROSSE OWNERS WITH SIMILAR COMPLAINTS ABOUT THE AIRBAG MODULE FAILURE AND COST OF REPLACEMENT. IF BUICK USES PARTS SUBJECT TO REPEATED FAILURE THEIR REPLACEMENT SHOULD BE PAID FOR BY BUICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526081July 22, 2013
VEHICLE SPEED CONTROL
WHILE TRAVELING AT APPROX 20 MPH, THE CRUISE CONTROL ACTIVATED AUTOMATICALLY WHILE TURNING INTO A PARKING LOT. THE VEHICLE SPEED UP IN A MATTER OF 2 SECONDS AND WAS AT MUCH HIGHER SPEED WHEN SHE VEERED OFF INTO A BUSH. THE QUICK SPEED ACCELERATION OF THE VEHICLE WITHOUT OUT ANY ACTIVATION BY DRIVER IS OF GREAT CONCERN. DRIVER WAS STARTLED BY SUDDEN SPEED UP OF VEHICLE. FEELS THE CRUISE CONTROL ACTIVATED ON ITS OWN. SHE DID NOT TOUCH THE CRUISE CONTROL BUTTONS ON STEERING WHEEL AT ANY TIME. OWNERS DO NOT FEEL THE LOCATION OF THE CRUISE CONTROL BUTTONS ARE LOCATED IN GOOD SPOT. THE CRUISE CONTROL HAS ACTIVATED ON ITS OWN SEVERAL TIMES OVER THE PAST 4 YRS. OWNERS HAVE HAD DEALERSHIPS LOOK AT ISSUES. THEY HAVE BEEN UNSUCCESSFUL IN DUPLICATING OR RESOLVING THIS ISSUE. COMPLAINT HAS ALSO BEEN FILED WITH GENERAL MOTORS IN 2011 CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10526105July 22, 2013
POWER TRAIN, STEERING
THIS IS THE FIFTH (5TH) TIME THE RACK AND PINION HAS GONE OUT ON THIS VEHICLE IN THE PAST THREE MONTHS - MAY 2013 THROUGH JULY 2013. THIS DOES NOT MAKE ANY SENSE - THE VEHICLE WAS REPAIRED WITH "GENUINE GM PARTS" AND STILL CONTINUES TO GO OUT IN ABOUT A WEEK AFTER INSTALL. WHEN IS SOMEONE GOING TO ADDRESS THIS ISSUE? I SEND COMPLAINT AFTER COMPLAINT TO YOU AND TO THE BUICK PEOPLE AND NOTHING IS BEING DONE. WHAT GOOD DOES IT DO TO KEEP SENDING COMPLAINTS TO YOUR AGENCY? WHAT GOOD DOES IT DO TO SEND COMPLAINTS TO BUICK AND GENERAL MOTORS - NOTHING IS GOING TO HAPPEN, NOTHING IS GOING TO BE FIXED. BAH!!!!!!! I WILL DEFINITELY NEVER PURCHASE ANOTHER AMERICAN VEHICLE AGAIN! NOTHING BUT THE RUNAROUND. IF MY NAME WAS SHAQUILLE O'NEAL THEY WOULD BE SENDING ME A BRAND NEW VEHICLE TO SHUT ME UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526040July 22, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE HAD PROBLEMS WITH MY LOW BEAM HEADLAMPS FOR A COUPLE OF DAYS NOW NOT TURNING ON AT NIGHT OR THEY BEGIN TO FLICKER ON AND OFF CAUSING ME TO DRIVE WITH MY HIGH BEAMS ON.. BUT TODAY I SMELLED AN ELECTRICAL FIRE AS I PARKED AND EXITED MY CAR AND SAW SMOKE COMING FROM UNDER THE HOOD AND IT TURNS OUT THE RELAY FOR THE HEADLAMPS WAS BURNING AND MELTED. I REMOVED IT BUT IT CAUSED DAMAGE TO THE OTHER RELAYS NEXT TO THIS ONE AND MELTED THE ACTUAL FUSE CENTER. I HAVEN'T CHECKED FOR POSSIBLE DAMAGE TO OTHER COMPONENTS OF MY CAR YET BUT I WILL IN THE MORNING... THIS LOOKS TO BE A COMMON PROBLEM WITH THIS MAKE OF VEHICLE AND STILL NO RECALL HAS BEEN MADE.. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10525869July 20, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE ONLY HAD THIS CAR 5 MONTHS AND I BOUGHT IT AT 55K MILES. WHILE DRIVING ON THE HIGHWAY AT ABOUT 11:00PM ON A RAINY NIGHT I WAS STOPPED BY A STATE TROOPER WHO SAID MY HEADLIGHTS SHUT OFF WHILE DRIVING. THE GOOD PART IS- THE TROOPER ACTUALLY SAW MY HEADLIGHTS WERE ORIGINALLY ON BUT HE STATED THAT AS I APPROACHED HIM "THEY JUST WENT OFF". HE PULLED ME OVER JUST TO MAKE SURE I WAS OK, BUT HE SAID THIS IS A SAFETY ISSUE AND I COULD CAUSE A COLLISION WHILE DRIVING WITHOUT HEADLIGHTS. FUNNY THING IS, THE HIGH BEAM LIGHTS WORKED JUST FINE, BUT THE LOW BEAM -REGULAR HEADLIGHTS WOULD NOT COME ON AT ALL. THEN, IRONICALLY, WHILE HE WAS RUNNING MY DRIVERS LICENSE,MY HEADLIGHTS POPPED BACK ON. THIS IS VERY SCARY. THIS INCIDENT HAS HAPPENED TO ME MULTIPLE TIMES WHILE DRIVING THIS CAR AT NIGHT, AND MOST RECENTLY ON A CLEAR SUMMER NIGHT, I WAS ON A HIGHWAY WHICH HAD NO STREET LAMPS AND ONCE AGAIN, THE LOW BEAM HEADLAMPS COMPLETELY SHUT OFF, LUCKILY I WAS ABLE TO NOTICE IT SINCE I WAS THE ONLY CAR ON THE HIGHWAY AND THAT WAS MY ONLY LIGHT, SO I IMMEDIATELY CUT MY HIGH BEAM LIGHTS ON, BUT AGAIN, THIS IS A VERY DANGEROUS PROBLEM. THE BRIGHT LAMPS WORKED PROPERLY, BUT MY REGULAR HEADLAMPS WOULD NOT CUT ON AT ALL. I PULLED INTO A GAS STATION AND AFTER ABOUT 20-30 MINUTES, THE HEADLIGHTS EVENTUALLY TURNED BACK ON WITHOUT ME DOING ANYTHING. AS OF TODAY, I AM AFRAID TO DRIVE THIS CAR AT NIGHT UNLESS I HAVE THE HIGH BEAM LIGHTS ON BECAUSE I NEVER KNOW WHEN THEY ARE GOING TO CUT OFF. THE PROBLEM IS I DISTRACT OTHER DRIVERS WITH MY HIGH BEAM HEADLIGHTS SO IT CAUSES ANOTHER SAFETY ISSUE. I HAVE GOOGLED THIS ISSUE AND FOUND THAT MANY OTHER PEOPLE HAVE THE SAME ISSUE WITH THEIR BUICK LACROSSE, I AM CONCERNED ABOUT WHETHER BUICK HAS LOOKED INTO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525631July 18, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD LIGHTS FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE RELAY SWITCH BURNED OUT THE PANEL BOX. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 121,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10525204July 16, 2013
AIR BAGS
AIR BAG LIGHT WILL ILLUMINATE PERIODICALLY WHEN THE PASSENGER SEAT IS OCCUPIED BY AN ADULT 125 LBS AND MORE WHO IS WEARING A SEAT BELT. IT RESETS WITH THE RESTART OF THE CAR OR SOMETIMES WILL JUST RESET ITSELF DURING THE TRAVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524719July 14, 2013
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THE "BLIND SPOTS" ON THIS VEHICLE ARE OUTRAGEOUS. THE FRONT SEAT HEAD RESTRAINT ARE SO BIG IT IS NOT POSSIBLE TO LOOK OUT THE DRIVERS SIDE REAR WINDOW WHEN BACKING UP. I WOULD REMOVE THE HEADRESTS TO MAKE THE CAR SAFER FOR OTHERS ( THE ONES YOU CAN'T SEE), BUT THEY CANNOT BE REMOVED. THE DECK LID IS SO HIGH THAT THE REAR VIEW MIRROR SHOWS ONLY ONE HALF OF THE OUTSIDE - THE REST OF THE MIRROR SHOWS THE INTERIOR OF THE CAR. THE PILLAR BETWEEN THE REAR SIDE WINDOWS AND THE BACK WINDOW IS SO WIDE THIS ALSO OBSCURES THE VIEW WHEN BACKING UP. THE VEHICLE IS GREAT WHEN GOING FORWARD, IT IS A MARVEL OF TECHNOLOGY. THIS IS ALL SPOILT WHEN DESIGNERS TAKE PREFERENCE OVER COMMON SENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524455July 11, 2013
AIR BAGS
AIRBAG READINESS LIGHT ON INSTRUMENT PANEL CAME ON WHICH INDICATES THE AIRBAG'S ELECTRICAL SYSTEM IS MALFUNCTIONING. TOOK AUTO TO GM DEALER (CHEVROLET) AND WAS TOLD THAT THE PASSENGER SYSTEM MODULE NEEDS TO BE REPLACED AND COST WOULD BE $1,000. LACROSSE IS 2008 MODEL YEAR WITH ONLY 48,600 MILES. OVER THE LAST YEAR, THE AIRBAG READINESS LIGHT WOULD COME ON PERIODICALLY BUT WOULD GO OFF AFTER AUTO WAS RESTARTED. NOTED ON THE INTERNET THAT SOME OTHER 2008 LACROSSE OWNERS HAVE HAD SIMILAR COMPLAINTS ABOUT THE AIRBAG MODULE AND COST OF REPLACEMENT. BELIEVE THIS IS A DEFECTIVE PART THAT SHOULD BE REPLACED BY GM WITHOUT CHARGE. I HAVE HAD CARS WITH AIRBAGS FOR OVER 20 YEARS WITHOUT ANY TYPE OF ISSUE SUCH AS THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523761July 8, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
NIGHT HIGHWAY DRIVING THE LOW BEAM HEADLIGHTS SUDDENLY GO OUT. BAD. HIGH BEAMS ARE OK. FOG LIGHTS ARE OK FORTUNATELY SO I COULD DRIVE HOME SAFELY. TURN SIGNALS NORMAL. ONLY THE LOW BEAM HEADLIGHTS APPEAR TO BE AFFECTED. THEY RESUMED WORKING THE NEXT VEHICLE USE, THE NEXT DAY. *TR UPDATED 9/19/13 *CN UPDATED 09/24/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522539July 1, 2013
STEERING, POWER TRAIN
CAR WAS REPAIRED THURSDAY, JUNE 27, 2013, PICKED UP ON THURSDAY, JUNE 27, 2013, RACK AND PINION WENT OUT FRIDAY NIGHT, JUNE 28, 2013 FOR THE FOURTH () TIME IN LESS THAN TWO MONTHS. SOMETHING NEEDS TO BE DONE ABOUT THIS DEFECT. THERE WAS NO WARNING, STEERING GOT TIGHT, PULLED OVER AND CHECKED THE FLUID, WAS EMPTY, PUT SOME MORE IN AND IT POURED OUT THE BOTTOM ON THE DRIVER'S SIDE. JUST LIKE THE OTHER THREE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521840June 26, 2013
ELECTRICAL SYSTEM, BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE BACK UP CAMERA WAS EXTREMELY DIM AND IT WAS DIFFICULT FOR HIM TO SEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521362June 24, 2013
POWER TRAIN, STEERING
MY SON WAS DRIVING AND THE RACK AND PINION WENT OUT AGAIN. THIS IS THE THIRD TIME IN TWO MONTHS. SOMETHING NEEDS TO BE DONE ABOUT THIS VEHICLE BEFORE SOMETHING SERIOUS HAPPENS LIKE LOST OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521179June 22, 2013
STEERING
I HAVE JUST RECENTLY BECOME BUICK OWNER I NEEDED A NICE DEPENDABLE CAR FOR WORK. I HAVE NOT HAD THE CAR MONTH YET AND THERE'S A PROBLEM WITH THE STEERING. I HAVE HAD TO PUT IN POWER STEERING FLUID EVERY OTHER DAY BECAUSE ITS RAN OUT. MY DAD AND I HAVE TRIED EVERYTHING, BECAUSE I CAN'T AFFORD TO REPLACE A ENTIRE RACK AND PINION SYSTEM AND MY WARRANTY JUST LIKE MANY OTHERS DOESN'T COVER THIS PART. GM NEEDS TO THINK REALLY HARD ABOUT RECALLING THE CARS THAT HAVE THIS ISSUE OR MAYBE ALL THE OWNERS SHOULD GO TO THE LOCAL MEDIA ABOUT THE ISSUE. WE ALL KNOW THAT BIG CORPORATIONS HATE BAD PRESS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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