Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11091162May 1, 2018
ENGINE
POWER TRAIN CONTROL MODULE IT HAS EXCESS PLAY IN THE CANSHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091005April 30, 2018
VISIBILITY/WIPER
SUNROOF EXPLODED OUTWARD GOING 70MPH ON INTERSTATE. NO CARS AROUND ME NO BIRDS OR OTHER THINGS. ROAD PERFECTLY SMOOTH STRAIGHT DIRECTION OF TRAVEL. NO BAD WEATHER AND ALL WINDOWS RAISED AT THE TIME. SCARED ME TO DEATH. EVERYTHING WAS NORMAL UP UNTIL THE TIME IT EXPLODED. I THOUGHT IT WAS A BULLET AT FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089549April 23, 2018
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
SERVICE STABILITRACK COMES ON AND REDUCES ENGINE POWER. HAPPENED THIS MORNING DRIVING ON THE FREEWAY ALMOST CAUSED A HUGE WRECK BECAUSE I HAD NOWHERE TO GO AND COULDN'T GO THE FREEWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089024April 19, 2018
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LOCK ACTUATOR FAILED, CAUSING THE DOOR TO REMAIN LOCKED AT ALL TIMES. APPROXIMATELY ONE MONTH LATER, THE REAR DRIVER SIDE DOOR LOCK ACTUATOR ALSO FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088828April 18, 2018
ELECTRICAL SYSTEM
WHILE OPERATING THE VEHICLE WHEN COMING TO A STOP THE VEHICLE WILL CUT OFF SUDDENLY WITHOUT WARNING AT RANDOM TIMES. IT SEEMS TO BE AFTER THE CAR HAS BEEN DRIVEN FOR MORE THAN ABOUT 15 MINUTES AT A TIME. THIS CAN HAPPEN WHEN STOPPING JUST FOR A MOMENT IN STOP AND GO TRAFFIC, OR WHEN STOPPING FOR A TRAFFIC LIGHT. A LIGHT COMES ON IN THE CAR THAT SAYS SERVICE BATTERY CHARGING SYSTEM. THIS IS VERY DANGEROUS, AND SINCE IT ONLY HAPPENS OCCASIONALLY, IT HAS BEEN DIFFICULT FOR MY AUTO MECHANIC TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088636April 17, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2015 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. BOTH DRIVERS SUSTAINED MAJOR INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. *TT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11085106April 15, 2018
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I SUBMIT THIS COMPLAINT ON BEHALF OF MY SENIOR CITIZEN MOTHER WHO IS 75 YEARS OLD. MY MOM HAD A VERY SCARY EXPERIENCE & GOT LOCKED INSIDE OF HER BUICK CAR FOR OVER 1/2 HOUR & COULD NOT UNLOCK ANY OF 4 CAR DOORS FROM INSIDE TO ESCAPE OUT OF HER CAR. PLUS, KEY WOULD NOT TURN IN IGNITION & CAR WHEEL LOCKED UP. IT WAS WINTER SEASON !! CAR WAS STATIONERY. ALL CAR WINDOWS WERE ROLLED UP SO MY MOM COULD NOT GET ANY HEAT NOR FRESH AIR. MY MOM COULD HAVE FROZE TO DEATH INSIDE OF HER CAR !! MORE SCARY -- WE HAVE NO IDEA WHEN IT CAN HAPPEN AGAIN NOR HOW LONG THE NEXT LOCKOUT WILL LAST !! CLEARLY THIS IS A SAFETY ISSUE !! ESPECIALLY FOR A SENIOR CITIZEN PERSON. WE ARE AMAZED THAT BUICK DID NOT YET ISSUE A RECALL FOR THIS TYPE OF INCIDENT. I FOUND BUICK FORUMS ON THE INTERNET WHERE HUNDREDS OF OTHER PEOPLE COMPLAINED OF SAME RELATED PROBLEMS !! I EMAILED ALL 7 WEBSITES TO BCR. SOME PEOPLE CANNOT EVEN UNLOCK DRIVER CAR DOOR TO INTO GET INTO DRIVER'S SEAT !! THEY HAVE TO ENTER THEIR CARS THRU PASSENGER & CRAWL OVER TO PASSENGER CAR SEAT OR ENTER FROM BACKSEAT OF THE CAR !! OBVIOUSLY BUICK & GM NEVER DID ANYTHING YET ABOUT THIS SCARY & ANNOYING PROBLEM !! ON MARCH 16 2018 I OPENED A NEW CASE #8-4000469674 WITH BUICK CUSTOMER RELATIONS (BCR). THEY FLAGGED THIS AS A SAFETY ISSUE !! BCR SAID BUICK WILL ONLY WORK WITH A BUICK CAR DEALER ON THIS ISSUE IF MY MOM BRINGS HER CAR TO A BUICK CAR DEALER. SO WE MADE AN APPT FOR THIS MONDAY, APRIL 16 8:30AM AT FOX VALLEY BUICK (FVB) IN ST. CHARLES, IL TO GET HER BUICK CAR DIAGNOSED !! BCR WILL WORK WITH FVB & CEM (CUSTOMER EXPERIENCE MANAGER). CLEARLY -- THIS IS A VERY SERIOUS SAFETY ISSUE !! IN HOT HEAT OR WINTER COLD -- A PERSON CAN LITERALLY SUFFOCATE OR FREEZE BEING A TRAPPED PRISONER INSIDE OF THEIR CAR !!! 2 BCR REPS FAILED TO CALL ME BACK OVER 4 DAYS. ONE BCR REP WAS SUPERVISOR. BUT I WAS DILIGENT & I FOLLOWED UP WITH BCR !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085144April 15, 2018
POWER TRAIN
THE TRANSMISSION,WITH APPROX 89,000 MILES BURNED UP WHILE I WAS ON A ROAD TRIP. I WAS 9 HOURS FROM MY HOME AND ALONE WITH A FULL CAR OF VACATION EQUIPMENT. I WAS ON INTERSTATE 24 IN NASHVILLE TENNESSEE. I PULLED OFF AND A SERVICE STATION CHECKED WHY THE ENGINE LIGHT WAS ON. THEY SAID THE CODES SHOWED TRANSMISSION PROBLEMS. I SHOULD TRY TO GET TO THE NEAREST BUICK DEALER, IN CLARKSVILLE TENNESSEE. THEY SAID IT WOULD MAKE IT. I WAS ALONE. THANK GOODNESS FOR ONSTAR. I HAD TO SPEND THE NIGHT IN CLARKSVILLE BECAUSE THE DEALERSHIP WAS CLOSED AND IT WAS GETTING DARK. THE CAR WAS BARELY MOVING BY NOW. IT WAS FRIGHTENING. I STAYED THE NIGHT AT A BAYMONT IN CLARKSVILLE AND WAS AT THE DEALERSHIP AT 6 30 AM. WAS PRAYING IT COULD BE FIXED AND I COULD CONTINUE ON MY WAS TO MILWAUKEE WITH MY BEAUTIFUL CAR, WHICH I HAD PUT SO MUCH EFFORT IN KEEPING IN GOOD RUNNING CONDITION. JUST BEFORE MY TRIP, I HAD REPLACED MY TIRES WITH BEAUTIFUL MICHELINS, AND SICK MY CAR HAD GONE INTO LIMP MODE TWICE, REPLACED THE THROTTLE BODY. EVERYTHING READY FOR A ROAD TRIP TO AMELIA ISLAND FROM MILWAUKEE. WYATT JOHNSON DEALERSHIP SAID THE TRANSMISSION WAS SHOT. 4500.00 TO FIX, AND WOULD TAKE A WEEK. I WAS STUCK. I HAD TO GET HOME 9 HOURS AWAY. I WOULD NEED A RENTAL TO DRIVE HOME, THEN DRIVE BACK THEN DRIVE HOME IF I WOULD HAVE THE NEW TRANSMISSION. I GAVE MY BEAUTIFUL CAR TO THEM FOR 1500.00. I BOUGHT ANOTHER 2015 LACROSSE. I HAD TO UNLOAD A FULL CAR INTO THE NEW ONE. EXTREMELY FRIGHTENING SITUATION. I NOW HAVE A 2015 BUICK LACROSSE WHICH I BOUGHT FOR 19,800. JUST SO SHOCKING THAT AN AMERICAN MADE TRANSMISSION WOULD BURN UP AT 89,000 MILES. THE CAR WAS IN MOTION, BUT IN SLOW TRAFFIC ON THE EXPRESSWAY IN NASHVILLE WHEN THE PROBLEM BEGAN. I WILL SEND COPIES OF ALL DOCUMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085091April 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
MY STEERING SEEMS TO BE LOOSE WAY TO MUCH PLAY I'VE TIGHTENED A BOLT ON BOTTOM OF STEERING ARM THING TWICE STILL IS COMING LOOSE DIFFICULT TO STEER ALSO SEEMS TO BE MISSING RUBBER OR DEFECTIVE PRICES .WILL CRASH CAN'T CONTROL CAR .STABILITY CONTROL ISSUES OVER AND OVER ALSO TC. AND AIR BAGS ARE FAULTY.IN MOTION MAJOR STEERING PROB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084983April 13, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 BUCK LACROSSE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING PLASTIC ODOR INSIDE THE VEHICLE FROM AN UNKNOWN SOURCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED TWO LOCAL DEALERS: JIM CAUSLEY BUICK GMC (38111 S GRATIOT AVE, CHARTER TOWNSHIP OF CLINTON, MI 48036, (586) 307-5895) AND VYLETEL BUCK GMC (40755 VAN DYKE, STERLING HEIGHTS, MI 48313, (586) 698-7530). THE CONTACT WAS INFORMED THAT THERE WERE NO HYBRID MECHANICS EMPLOYED AT EITHER DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER REFERRED THE CONTACT TO OTHER DEALERS IN THE AREA. THE FAILURE MILEAGE WAS 104,800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11083803April 7, 2018
AIR BAGS
PASSENGER PRESENCE SYSTEM MALFUNCTION. DIAGNOSED AS A FAULTY MAT/MODULE IN RIGHT FRONT SET CUSHION. VERY EXPENSIVE TO FIX. WHEN PASSENGER IS IN RIGHT FRONT SEAT AIR MAG MESSAGE ON. MALFUNCTION. VERY COMMON WITH THIS MODEL VEHICLE. THAT'S WHAT THE TECH SAID AT THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083271April 4, 2018
EXTERIOR LIGHTING
I'M AN OLD MAN WELL ONE TRYING TO MAKE IT HOME ON THE INTERSTATE TRAFFIC WAS KIND OF HEAVY AND GETTING BAD FOR A GOOD REASON SOMETHING DIDN'T SEEM RIGHT OTHER CARS WAS BLINKING THEIR LIGHTS AT I PULL TO SIDE CHECK MY RUNNING LIGHTS WHERE NOT WORKING I TRY EVERYTHING SO I HAD TO DRIVE ALMOST A HOUR WITH BRIGHT LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081317March 26, 2018
VEHICLE SPEED CONTROL
TAKATA RECALL MY GAUGES DON'T WORK CAN'T TELL HOW MUCH GAS I GOT OR HOW FAST I'M GOING OR THE TEMPERATURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079668March 15, 2018
UNKNOWN OR OTHER
VEHICLE WILL NOT START WHEN BRAKE WAS DEPRESSED AND START BUTTON PRESSED. THIS HAS HAPPENED NUMBEROUS TIMES AND THE BATTERY IN THE REMOTE CONTROL HAD BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078831March 13, 2018
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
THIS IS THE SECOND TIME IN ONE YEAR THAT MY HEADLIGHT ON THE DRIVERS SIDE HAS WENT OUT. I JUST REPLACED IT ABOUT 8 MONTHS AGO. I KNOW THIS BECAUSE I WAS PULLED OVER BY THE POLICE. I DO NOT DRIVE MY VEHICLE VERY MUCH . 82000 MILES AND IT IS 10 YEARS OLD. I KNOW THERE HAS BEEN A RECALL ON A PART FOR THE VERY SAME REASON I AM NOTIFYING YOU. I NEED THIS FIXED. THESE HEADLAMPS ARE EXPENSIVE AND THIS IS UNSAFE TO DRIVE WITHOUT PROPER LIGHTING. PLEASE ADVISE ON THIS MATTER . THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078698March 12, 2018
STRUCTURE:BODY
THE DRIVER SIDE DOOR WON'T OPEN. PROBLEM STARTED WITH THE DOOR NOT LOCKING AFTER CLOSING IT. AFTER SEVERAL ATTEMPTS OF OPENING AND SHUTTING THE DOOR IT FINALLY LOCKED. ONCE LOCKED THE DOOR WOULD NOT OPEN BACK UP. THE DEALERSHIP TOLD ME THAT THE 2007 YEAR MODELS HAVE DEFECTIVE DOOR LATCH ASSEMBLY'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078291March 9, 2018
ENGINE
MY CAR GOES INTO STARTING DISABLE AND IT CUTS THE CAR OFF IN TRAFFIC HAVING ME WAIT FOR ATLEAST 5 TO 10 MINUTES TO RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076802March 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY BATTERY HAS NEEDED TO BE REPLACED 3 TIMES ALREADY WITH NO EXPLANATION AS TO WHY. ALSO, SERVICE STABILITYLINK KEEPS COMING ON AFTER DRIVING FOR A WHILE IT DISAPPEARS AND COME RIGHT BACK. WHEN I AM TAKING OFF GETTING ON THE HIGHWAY OR SPEEDING UP MY CAT STALLS BEFORE TAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076267March 5, 2018
UNKNOWN OR OTHER
KEY FOB WITH "SWITCH BLADE" TYPE OF KEY BREAKS OFF LEAVING KEY STUCK IN THE IGNITION. I TURNED THE KEY TO START THE VEHICLE AND THE KEY SNAPPED. I READ ON FORUMS THIS HAPPENS WITH A LOT OF PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074555February 23, 2018
ELECTRICAL SYSTEM, STEERING, ENGINE
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE POWER STEERING FAILED. AFTER THE CONTACT POWERED OFF THE ENGINE AND RESTARTED THE VEHICLE, HE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER INFORMED THE CONTACT THAT THE RECALL HAD EXPIRED AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 43,111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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