Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11438679October 29, 2021
SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438406October 27, 2021
STEERING
Power steering went out while driving roughy 45/50 mph. Unknown reason why it went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438236October 26, 2021
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438251October 26, 2021
AIR BAGS
The contact owns a 2008 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437230October 18, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Buick LaCrosse. The contact stated while at a standstill, the vehicle failed to start-up. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V173000 (Electrical System) however, the VIN was not included. The manufacturer was informed of failure but offered no assistance. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435709October 6, 2021
SUSPENSION, ENGINE
The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435533October 5, 2021
UNKNOWN OR OTHER
Driving under 40mph on two-lane road next to the lake. We heard a noise and thought we blew a tire. My husband tried to get the car under control and avoid going into the lake. The driver-side rear tire was not flat but was very "crooked". Vehicle was not driveable. Tow truck towed to dealership. Police and tow truck driver inspected the vehicle. No warnings. Upon receipt of recall notice, we brought vehicle to dealer on 8/27/2021 for service of the toe link. The service was not done because the part was not available and there was no status on when the part would be available. We are without a car. Stuck with a rental car and tow truck bill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435336October 4, 2021
UNKNOWN OR OTHER
The right side power mirror changes position by itself, it only seems to occur when starting vehicle. It will change even if the correct position is entered into the memory. It happens numerous times in a day or not at all. And I took it in for service, the dealer said there is nothing wrong, we cannot duplicate the issue. So they could not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435377October 4, 2021
SUSPENSION
The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435477October 4, 2021
AIR BAGS
I WAS INVOLVED IN A HEAD-ON COLLISION ON THE FRWY GOING 63MILS PER HR. MY CAR IS A TOTAL LOSS. THIS CAR HAS 6 AIRBAGS "STANDARD SAFETY FEATURES"WHICH NONE OF THE 6 AIRBAGS DEPLOYED. I THINK THEY ALL ARE DEFECT AIRBAGS.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11435098October 1, 2021
SUSPENSION
The contact owns a 2010 Buick Lacrosse The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434730September 28, 2021
SUSPENSION
The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434755September 28, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted, and the contact was informed that the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434179September 24, 2021
SUSPENSION
The contact owns a 2013 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) and the notification stated that parts were available. The dealer was then contacted about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434213September 24, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second notice that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434138September 23, 2021
SERVICE BRAKES, ENGINE
The contact owns a 2013 Buick Lacrosse. The contact stated while driving 60 MPH, the brake pedal was depressed, and she heard an abnormal sound coming from the vehicle. The check engine warning light illuminated. The contact continued to drive to her destination. The vehicle was taken to the dealer who diagnosed that the generator control module had failed and needed to be replaced. The contact stated that the failure had been reoccurring while driving. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433970September 22, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2006 Buick Lacrosse. The contact stated that while driving the headlights became inoperable. There were no warning lights illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 15V519000 (Exterior Lighting). The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433971September 22, 2021
ELECTRICAL SYSTEM
2013 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO UNPREDICTABLE POWER OUTAGE. THE CONSUMER STATED WHEN THE POWER WENT OUT THE KEYS WOULD GET STUCK IN THE IGNITION. WHEN THIS WOULD OCCUR THE CONSUMER WOULD REMOVE THE BATTERY CABLES FROM THE NEGATICE AND POSITIVE. THE CONSUMER THEN PUT THE NEGATIVE BACK IN THE BATTERY AND TAP THE POSTIVE CAUSING A SPARK TO RESET THE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433758September 21, 2021
TIRES
2007 BUICK LACROSSE. CONSUMER IS SEEKING A REIMBURSEMENT FOR DEFECTIVE GOODYEAR TIRES PURCHASED FOR VEHICLE. THE CONSUMER STATED GOOD YEAR TIRES WERE PURCHASED UNDER THE IMPRESSION THAT THEY WERE NEW. UNITED TIRE OF DOWNINGTOWN INFORMED THE CONSUMER THE TIRED WOULD NOT PASS STATE INSPECTION AS THEY WERE DRY-ROTTED AND CRACKED. THE CONSUMER BELIEVED THE TIRES TO BE 2-3 YEARS OLD UPON PURCHASE. THE CONSUMER STATED THE TIRES WERE WORN AFTER 29,504 MILES WHEN THEY SHOULD HAVE HAD A LIFE SPAN OF 65,000 MILES. THE CONSUMER REQUESTED TO BE REIMBURSED FOR 54.6% OF THE PURCHASE PRICE COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433711September 20, 2021
STEERING
In spite of multiple wheel alignments, where all of the wheels are in alignment with each other, this car still pulls sharply to the right. It is noted amongst internet discussion groups that General Motors/Buick has a common problem with a steering sensor/computer interface that causes this steering problem. I have contacted dealerships, along with Buick's California "response team" with no solution. Everybody I've spoken to so far appears to be clueless about this problem which I suspect is not a truthful response from them. The pulling has been going on for approximately 10 years, but my father (the original owner of this car) was already elderly at the time and had difficulty talking with people on the phone because of hearing loss. He let this fester. This is a serious issue because of the consistent pulling that could lead to lane drifting and cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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